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Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa

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5400 John Q Hammons Drive NW, Concord, NC 28027
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Embassy Suites by Hilton Charlotte - Concord / Golf  Resort & Spa
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738 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 4, 2014

My family stayed at this Embassy Suites for two nights while we got away from home and explored the Charlotte area. The price was good but the experience was mediocre. The room was clean (with the exception of the extra blanket from the closet but I just asked for another) and we'll prepared but the pool was dirty and the... More 

Was this review helpful? Yes 1
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

I am sorry your stay with us was not to your expectations. I completely understand your frustrations about the elevator and the crowds. That can certainly have a negative impact on any guest. This past weekend was a challenge and I regret that you were not with us when everything is perfect. Safe travels, Alan More 

Charleston,SC, United States
1 review
5 of 5 stars Reviewed August 4, 2014

This is a regular stop for me whenever I am in that area of North Carolina. The service is 5 star, friendly and helpful staff- immaculate accomodations- things to do while there- I would never stay anywhere else!!!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for the wonderful praise! We will always be your home away from home. Safe travels, Alan More 

Greenwood, SC, United States
1 review
3 of 5 stars Reviewed August 4, 2014

Hotel facilities are very nice. Did not receive extra amenities I paid for on arrival (drink, snacks). Spa was a great experience. Noise from people in the lobby went on into the night and it was very audible in the front half of the suite. Bathroom had an obvious cleanliness issue. Staff did not want to work with us on... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for choosing to stay with us. Based on your comments you must have been with us during a very busy time. Other guests and such are not always in our control but the room cleanliness certainly is. That should never be an issue. When it comes to an extended late checkout, we certainly do our best to accommodate... More 

San Juan, Puerto Rico
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 3, 2014

Second time at this hotel and it does not disappoint. We had a very large corner suite with a living room and kitchenette. The hotel was super busy with a conference and a reunion but they seemed to execute the free breakfast buffet very smoothly. The omelette line was slow though. They are very close to everything. The racetrack is... More 

Was this review helpful? Yes 2
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your kind review. Even when we are super busy with many guests, we do our best to try and make sure individual attention is given to all. We look forward to your next visit with us. Safe travels, Alan More 

Jacksonville, Florida
2 reviews
4 of 5 stars Reviewed August 3, 2014

I do not often write reviews about my hotel stays since I spend approx 140-260 days traveling a year for work. I have have wonderful experiences at Embassy Suites in many other cites. Well the experience got off to a rough start. The check in clerk was churlish with my father who was trying to check in. She quickly commented... More 

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your very detailed review. I was sad to see the comments about the Front Desk Agent and will address that with my staff. We should be nothing but gracious hosts and welcoming of all our guests. I was glad to see that the rest of the staff you encountered showed our true hospitality. Thank you for choosing... More 

Greensboro, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 2, 2014

I am a Hilton Diamond member. many nights per year on the road so I am a solid source for information this hotel decided to sell their soul, and my weekend, to three "family" "reunions". there were so so many people, that the elevators became useless, the parking lot had no spots left, security guards were overwhelmed. My wife and... More 

Was this review helpful? Yes 3
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

I am sorry that the other guests negatively impacted your stay while with us. We are a popular location for all types of travelers and that does include family reunions. I fully understand that guests that are not part of the "family reunion" groups feel a bit out of place and overwhelmed. Know that these few weekends during the summer... More 

Miami, Florida
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 2, 2014

I recently stayed at this hotel as part of a conference I attended. I can't say enough about the friendliness of the staff. Everyone was so kind. The facilities were very nice, clean and well maintained. The restaurants were good, though they use a bit too much garlic in their dishes. Very good breakfast and evening receptions included. Good stay.

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your kind comments. We have many conferences use our facility. Come back and stay with us for some vacation time. Safe travels, Alan More 

Stafford, United States
1 review
5 of 5 stars Reviewed July 30, 2014

The staff made the trip absolutely delightful! Every person I interacted with was professional, friendly, and gracious. I have no hesitations to recommend the hotel to anyone who may be traveling through Concord, NC.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review. You have reconfirmed what I have been telling my staff. My staff is here to serve the guests and your comment is what really gets them excited! Thank you so much for sharing. Safe travels, Alan More 

Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 29, 2014

My husband and I stayed in this resort for a conference. As a conference attendee, I was impressed with the service, attention to detail, and pleasant demeanors of the entire staff. My husband played gold each day we were there and was very impressed with the course, the service as the clubhouse and the concierge service adjusting tee times for... More 

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your choosing to stay with us and write a review. It is wonderful to see guests that come for a meeting here, as many do, and be able to take advantage of our Rocky River Golf Course. We are ranked in the top 100 public golf courses in the state! I do understand your comment about being... More 

Madison, Mississippi
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 27, 2014

Last night we (5 total with three kids) arrived after 10 hours of driving including a two hour driving delay (highway construction) on the Interstate around Atlanta, GA. I had booked a corner suite with two queen beds. When we arrived at 8:00 PM I was told the hotel was "sold out" and all that was available was a suite... More 

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for being so understanding. Leigh at our Front Desk is one of our many great associates. I am so glad that she worked with you and made things right, when they started out so wrong. I will be sure to share your comments with her and use this example of turning a negative into a positive. Safe travels,... More 

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