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All 24 Concord hotels

Embassy Suites Charlotte - Concord / Golf Resort & Spa

3.5 of 5 Hotel   |   5400 John Q Hammons Drive NW, Concord, NC 28027
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Ranked #2 of 24 Hotels in Concord
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars Reviewed September 27, 2013
Eric N Raleigh, North Carolina
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562 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Embassy Suites Charlotte - Concord / Golf Resort & Spa
See the most recent reviews
Raleigh, North Carolina
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 27, 2013

Convenient location, great staff, clean comfortable room and good food! Large suites make a big difference and give a feeling of a home away from home. The food and beverage for our meeting was exceptional and well presented.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review. Due to our large convention center attached to our hotel, we have many guests stay with us because of meetings. We are thankful for your business and so glad to hear that the "food and beverage for our meeting was exceptional." Come and stay with us while on vacation and try our Rocky River Grille.... More

sanfrancisco,ca
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 23, 2013

After sold out at Hilton Charlotte University Place, I decided to stay here. Good location near mall, nice walkway (5 miles) around golf course and stunning rooms(way better than Hilton) and very beautiful entrance and glass capsule lift. Only thing breakfast quality was not as good as Hilton executive concierge lounge. Of course they make custom omelette for you, but... More

Was this review helpful? Yes 1
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review. I am glad you gave us a try, while the Hilton was sold out. I am sorry to see you were not impressed with our breakfast. Nothing beats a cooked to order omelet as you mentioned but, if you don't have time to wait, we do offer a full buffet of options. The advantage about... More

Mountain Brook, Alabama
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 18, 2013

We have a new favorite place to stay on our way to NC. The rooms are fantastic. We love the layout and having 2 tvs was a plus. In addition they were spotless. Pam who works in the restaurant was wonderful. breakfast was AMAZING!!! We found everyone to be friendly. We love this place!

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your wonderful review. We love to hear about how the staff is doing. I will share your comments with the team and especially to Pam in our restaurant. She will be thrilled to know you think her amazing. We look forward to your next stay with us. Safe travels, Alan More

Columbia, United States
2 reviews
5 of 5 stars Reviewed September 16, 2013

The check in was quick as I was not feeling well and the room was comfortable and quiet. I was able to attend my meetings and quickly get back to the hotel for pure comfort. Everything was clean and quiet.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

I am glad you were able to get rest and attend your meetings with ease. With the convention center attached to our hotel it makes it very easy for guests staying overnight and get to their meeting during the day. With our Spa Botanica and Rocky River Grille and Lounge, there really is no reason to ever leave the building!... More

Mt. Pleasant, S. C., United States
1 review
5 of 5 stars Reviewed September 13, 2013

From the time we checked in until we checked out your staff was very kind and helpful. The suite was clean and comfortable. We enjoyed the extra room to watch the football game. The evening reception was a nice treat to have the two free drinks and appetizers hit the spot.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Having the full suite makes for perfect TV watching. There is plenty of room in our parlor to invite friends over to watch a football game on TV. I am sure that was not your only reason for staying with us but it certainly was a good one. Sounds like you were able to really relax and enjoy yourself. Thanks... More

Florence, South Carolina
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 11, 2013

We checked-in to this hotel while waiting for our friends from Charleston SC to arrive the next day as we were planning to visit Great Wolf Lodge indoor water park with them. Upon entry on this hotel I was so impressed with the lay out having an open atrium at the middle of the building. Our room has very clean... More

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

No matter your reason for staying with us, we are glad you did. Consider it serendipitous luck! Thank you for the wonderful review. Next time you stay with us, please take time to experience our relaxing Spa Botanica or dine in our Rocky River grille or golf the day away at our Rocky River Golf Course. We look forward to... More

North East, United States
1 review
5 of 5 stars Reviewed September 11, 2013

This hotel was highly recommended for our stay and it was a perfect fit for our visit at the speedway and visiting local friends and family. Slept great and the showers were so refreshing. Thank you for your good ol' southern hospitality!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your survey. Having a good night's sleep is one of the main reasons to stay at a hotel. Thank you for choosing to stay with us while in Concord. Next time you come to visit the area, please stay with us again. Safe travels, Alan More

A TripAdvisor Member
1 of 5 stars Reviewed September 7, 2013

Loud partying in room next door kept us awake, was reported to front desk several times. Noise did not stop until almost 4:00 a.m. Pull-out couch in sitting area worn and very uncomfortable to sit on. Bed pillows are all 12" x 12", front desk said that all pillows in hotel are like this. Pool water cloudy. Had to ask... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

I am so sorry that your stay with us was so bad. While it was a busy weekend, being able to have a quite night's sleep should never be an issue. Your comments have been shared with both Housekeeping and Security so we can work on improving. Please give us another try when staying in the area and we can... More

Kingsport, United States
1 review
5 of 5 stars Reviewed September 5, 2013

It was a great place to stay all except the air condition in my room. Nobody came to fix it and the lady at the front desk just said "oh well". That was the only problem I had. Overall, Its a great place to stay for the money with a great complimentary breakfast bar of the mornings. Awesome!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review and thank you for being so upbeat, even though the air conditioning was not working properly. I am shocked to see that my staff's response was not to our standards. Things break and that is out of our control at times but we should never be so uncaring with a response of, "oh well." That... More

Greensboro, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

Embassy Suites have a fun new addition to some of their rooms - the spa pod in their Spa Relaxation Suite. My wife and I both tried the pod and thoroughly enjoyed it. Sauna heat, massage, aromatherapy; all wrapped up in a pod that looks like a time machine! The staff was great and the rest of the suite was... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

We are the only hotel in the United States that has this special "Wellness Pod". We have it on loan from the manufacture to determine if this is something that can be marketed to American travelers here in the USA. So far, the response from our guests has been just like yours. This is already an option in many hotels... More

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Additional Information about Embassy Suites Charlotte - Concord / Golf Resort & Spa

Address: 5400 John Q Hammons Drive NW, Concord, NC 28027
Phone Number:
Location: United States > North Carolina > Concord
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Charlotte - Concord / Golf Resort & Spa 3.5*
Number of rooms: 308
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Also Known As:
Embassy Suites Charlotte - Concord / Golf Hotel Concord
Embassy Suites Charlotte - Concord / Golf Resort And Spa
Embassy Suites Concord
Concord Embassy Suites

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