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Embassy Suites Charlotte - Concord / Golf Resort & Spa

3.5 of 5 5400 John Q Hammons Drive NW, Concord, NC 28027
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Certificate of Excellence 2014
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Embassy Suites Charlotte - Concord / Golf  Resort & Spa
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Embassy Suites Charlotte - Concord / Golf  Resort & Spa
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638 reviews from our community

Traveler rating
    390
    157
    54
    17
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Embassy Suites Charlotte - Concord / Golf Resort & Spa
See the most recent reviews
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The property seems a bit tired and run down. The night before checkout, I spoke with the night auditor, and was informed that I would receive a late checkout that I requested. Everything was fine until the next morning when I went to the front desk to reconfirm that they were aware of my late checkout. I was informed in... More 

Was this review helpful? Yes
Paige L, Front Office Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you very much for staying with us! I do apologize for your check out experience. We try to accommodate all guest requests when possible and even if the answer is that we can't do it, we should polite and pleasant and offer other solutions. I have shared your feedback with my team and do hope that you will stay... More 

Greensboro, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The suites are spacious and the bed and pillows were luxurious. The room mini fridge was very nice and breakfast had fantastic options! The evening managers reception was a lovely way to unwind and get ready to go to dinner.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Paige L, Front Office Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for staying with us! I'm so glad you enjoyed your time here and were able to unwind with some cocktails, get a great night sleep and then enjoy breakfast in the morning. We hope to see you again soon! More 

Zebulon, North Carolina
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I Travel with my job and I have stayed here in past so was shocked by how but change there was. First they now charge for internet in room 10 bucks a night but if u want to work in lobby with noise it free how silly is that. I was there 2 days so when I finally said something... More 

Was this review helpful? Yes
Paige L, Front Office Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for staying with us. I'm very sorry to hear of your experience here. We have definitely taken your comments to heart and shared them with our teams. We can most certainly work on our food quality and the servicing of your suite. We are offering a promotion during the month of February for all of our Hilton Honors... More 

Fredericksburg, Virginia
Top Contributor
108 reviews 108 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice place don't get me wrong, however s few little things need attention that should be done for s class hotel. One light in room should not be held together with Duck Tape. scary. Shower curtains could have been changed looked grungy. Other than that this place is almost first class.

Was this review helpful? Yes
Paige L, Front Office Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for staying with us! We will definitely investigate the room issues mentioned. I do apologize that the condition of your room was such. I am glad you enjoyed the rest of the resort and hope that you will be back very soon! More 

Charlotte, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

This room was booked as a staycation for me and my husband. The amount of amenities this hotel has to offer is impressive. Overall we had a very nice time. The shuttle service was excellent. They offered a reception that night with free drinks and snacks. We were treated very nicely by the staff. And the rooms were nice, clean... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Paige L, Front Office Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

I'm so glad you enjoyed your staycation with us! We have a great team here and I'm happy to see they took good care of you. I'm sorry you didn't enjoy our breakfast offerings. We have shared this with our culinary team to try to continually make improvements. We hope to see you again in the near future! More 

Fayetteville, NC, United States
2 reviews
4 of 5 stars Reviewed 4 weeks ago

This is a nice hotel with a good staff. The complimentary breakfast was outstanding and everything was clean. Didn't blow me away with the beauty or amenities of some Embassy Suites and the pillows aren't great, but still a good, clean hotel.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Paige L, Front Office Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for staying with us! I'm so glad you enjoyed your time and were well taken care of by our staff. We hope to see you again soon! More 

Roanoke, Virginia
Top Contributor
106 reviews 106 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 26, 2015

I travel to Charlotte, NC a couple times a year always enjoy a stay the Embassy Suite in Concord. They have very clean rooms and the breakfast they serve in the morning is second to none. On my next trip will not stay any other place.

Was this review helpful? Yes
Paige L, Front Office Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your great comments regarding your last stay with us! We appreciate your loyalty and look forward to seeing you again soon! More 

Salt Lake City
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 24, 2015

I am an Elite Hilton Honors member and stayed at this hotel on January 22nd. This was after I visited the Charlotte Embassy to attempt to speak to a manager after a horrible experience in December (read my Charlotte review). I called the Concord Embassy and asked for the front desk manager. I was immediately transferred to her and I... More 

Was this review helpful? Yes
Paige L, Front Office Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you so much for your kind words. We are so glad that you were able to have an enjoyable anniversary outing. Our staff tries to make our guests have a memorable experience, and we are happy that we could do that for you. We look forward to having you as our guest again soon! More 

Saint Leonard
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 23, 2015

This is one of the nicer Embassy Suites I have stayed in and I am on the road a lot. I have noticed their price goes up and down depending on what is happening at the near by race track, but all in all, I have never felt it over priced. Remember you get a very nice buffet breakfast when... More 

Was this review helpful? Yes
Paige L, Front Office Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for staying with us! I am so glad that you have chosen us as your hotel of choice when in the Charlotte area. We do have a great breakfast! We hope to see you again soon! More 

Huntsville, Alabama
2 reviews
5 of 5 stars Reviewed January 23, 2015

Great location for Concord Mills and visiting friend in Concord. The room seemed larger than most Embassy Suites and more open. Online check-in allowed me to pick the room I wanted overlooking the golf course. Staff was very nice and the breakfast staff very attentive.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Paige L, Front Office Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for staying with us! I'm glad you tried the new E-Check In feature and were happy with it. We hope to see you again soon! More 

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Additional Information about Embassy Suites Charlotte - Concord / Golf Resort & Spa

Address: 5400 John Q Hammons Drive NW, Concord, NC 28027
Phone Number:
Location: United States > North Carolina > Concord
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Charlotte - Concord / Golf Resort & Spa 3.5*
Number of rooms: 308
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Also Known As:
Embassy Suites Charlotte - Concord / Golf Resort And Spa
Embassy Suites Charlotte - Concord / Golf Hotel Concord
Embassy Suites Concord
Concord Embassy Suites
Hotel Style:
#1 Green Hotel in Concord
#2 Romantic Hotel in Concord
#2 Business Hotel in Concord
#4 Family Hotel in Concord

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