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Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa

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5400 John Q Hammons Drive NW, Concord, NC 28027
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1 room 1 guest
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Embassy Suites by Hilton Charlotte - Concord \/ Golf  Resort & Spa
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767 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Simi Valley, California
Level Contributor
128 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The convention center is great except it was summer and we all froze are butts off because the AC was up so high everyday foe a week! The service in the restaurant was fantastic. Cooked to order..nice. Housekeeping was "OK" as it was not consistently regular in that supplies like coffee and condiments were rationed. I am a Hilton Honors... More 

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Saint Louis, United States
5 of 5 stars Reviewed 2 days ago NEW

The rooms were clean, the food was extremely good, and they were very accommodating to your needs, great rooms, and received a fantastic massage from Michael. It looks like they had a great golf course too but I had no time to try it. I would stay again

Review collected in partnership with Embassy Suites Hotels

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Fort Mill, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Very nice hotel. Excellent suite style room. First class amenities. Excellent complementary breakfast and evening snack and beverage reception. For me, the mattress was much too soft to be comfortable.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for choosing to stay with us and write a review. Glad that you enjoyed everything we have to offer. Safe travels, Alan More 

holly springs NC, United States
1 review
4 of 5 stars Reviewed 1 week ago

The lobby was attractive with nice artwork and fountain. Rooms were nicely appointed and enjoyed the extra room to move around. Very small beds though.There were nice amenities. The work out room was too crowded when i was there but i would have liked to use the equipment. Enjoyed my stay. Hotel is close to a lot of restaurants and... More 

Review collected in partnership with Embassy Suites Hotels

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embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for the kind words about your stay. We look forward to seeing you in the future. Safe Travels, Alan More 

NJ
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for two days while my son was visiting colleges. The hotel is beautiful and the lobby is very impressive (my 10 year old was awed). Each room is a suite, with a sitting/dining room and a separate bedroom. The couches convert to beds for the kids and the are TV's in each room to avoid issues about... More 

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

We are the family hotel of choice when traveling. Nothing beats our 2 room suites! Thank you for the review. Safe Travels, Alan More 

Garner, United States
1 review
5 of 5 stars Reviewed 1 week ago

This was my first stay at a Embassy Suite but certainly not my last. With the exception of one staff member seemingly to busy to address my need, I have no complaints. Beautiful room, comfortable bed and the food was great.

Review collected in partnership with Embassy Suites Hotels

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embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Glad to know that we are your new favorite hotel of choice! We look forward to your next visit. Safe travels, Alan More 

Cary,NC, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Highly professional hotel and conference staff providing seamless operations throughout a multi-day conference attended by several hundred people. Food service was excellent and the staff were extremely helpful and genuinely friendly.

Review collected in partnership with Embassy Suites Hotels

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embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for sharing and I will be sure to let my staff know how happy you were with your stay. Safe travels, Alan More 

Saint Augustine, Florida
1 review
5 of 5 stars Reviewed 1 week ago

We have had the pleasure of staying at this hotel many times in the past years. It is ALWAYS our first choice when staying in the Charlotte area. It is convenient to many activities we enjoy, whether it is shopping or playing at Lake Norman. This property is well-managed!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Keep coming back and we will keep doing what we do, serving our guests. Safe travels, Alan More 

Lincolnton, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Took all 6 of my grandchildren to spend the night hotel was exactly what we needed as far as number of beds and size of the rooms. Plenty of room to play in the room and enough setting for all of us. Kids enjoyed the pool but there was a lot of chemicals in the pool it burned our eyes.... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

You are a special grandparent to travel with 6 grandchildren! Glad we could be here for you and the kids. Safe travels, Alan More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel as a participant of a conference. I have always had a good experience but this time I can't say that I have been pleased. This review is in no part a lack of effort by the night manager as he tried to make things right. This hotel offered shuttled service to area restaurants and attractions.... More 

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

I am sorry to see your experience while with us was not equaled to what we are known for. I am aware of your situations and do regret that we were not able to correct the issues that you brought to our attention. I have addressed this items with my Sincerely, Alan More 

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