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Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa

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5400 John Q Hammons Drive NW, Concord, NC 28027
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Embassy Suites by Hilton Charlotte - Concord / Golf  Resort & Spa
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Embassy Suites by Hilton Charlotte - Concord / Golf  Resort & Spa
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707 Reviews from our TripAdvisor Community

Traveler rating
    427
    173
    63
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
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    (183)
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Hudson, United States
5 of 5 stars Reviewed 2 days ago NEW

Two bedroom suites were perfect for business trips while traveling with colleagues. They allowed enough space for in room meetings after sessions in the common area and privacy in your own bedroom for rest and relaxation after meetings. Really enjoyed my stay!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Our hotel is unique from most Embassy Suites because of the 18 suites that have 2 bedrooms. They are perfect for having a small meeting, if needed, and are great for larger families that want to stay together in the same room but need more beds. Safe travels, Alan More 

Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

My husband and I stayed here for an overnight getaway. The staff was very friendly. The room was a bit dated but clean. The furniture needs to be updated but serves its purpose. Our room had a balcony which was nice. The location of the hotel is great as its near Concord Mills shopping mall and several restaurants. We did... More 

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your comments about your stay. While it is not so easy to keep up with furniture trends, I am glad to see that you found everything clean. That is one thing that we can control on a daily basis. I will be sure to share your comments with my Housekeeping team. They will be very pleased. Safe... More 

Hampton, Virginia
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great room, great service and overall good stay. We always have a comfortable stay at all Embassy Suites. The breakfast is great and it is always nice to have the extra touch of privacy with the bedroom suites. The surrounding area is not the most luxurious :-) but it is always nice inside.

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embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for staying with us. Having the bedroom separate from the living room is one of our many selling points. Being just down the road from the interstate, we do not have lots of scenic views, other than our golf course. I would say that there are lots of NASCAR fans that love the view we offer of the... More 

Concord/Charlotte, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff was very polite and helpful. Rooms very clean and comfortable. Breakfast was great with a good variety! We also liked the layout of the hotel itself. This location was very relaxing and close to many stores, restaurants, tourist attractions, and the mall.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for choosing to stay with us. Our location to the things you listed certainly makes us a great choice when looking for a hotel. All the extras that we provide make us the best choice as well. Safe travels, Alan More 

Level Contributor
16 reviews
4 of 5 stars Reviewed 1 week ago

We just recently went to the embassy suites and it was awesome! The breakfast was great and the rooms were great too! They also had happy hour or like a cocktail hour where there were free appetizers and drinks! The stay was great even though we were only there for two days and nights.

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embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for the review. I like the title you gave it. Making sure our guests have a "fun stay" is why we are here. Come back and visit us for more "fun". Safe travels, Alan More 

Charlotte, North Carolina, United States
Level Contributor
83 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We decided to stay here to celebrate my son's birthday. The hotel is nice and there are a lot of things you can do for entertainment. There is an indoor pool and a hot tub. There are several options in the hotel for dining. Also close to all the activities in Concord Mills Mall. The front desk was very courteous... More 

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for choosing to stay with us and celebrate your son's birthday! This is a great hotel for locals to "get away" and have some relaxation without having to travel far. Make it an annual tradition! Safe travels, Alan More 

Tellico Plains, Tennessee
Level Contributor
186 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a really nice property, very close to Lowe's Speedway. I was there for a two night stay and on the first morning I stopped by the front desk at 8AM to ask for an early clean-up as I went to run some errands before I worked in my room all day. My request was met with a very... More 

Was this review helpful? Yes 1
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review and choosing to stay with us while in Concord. Sorry to see that you did not receive great customer service from some of our staff. The request to have your suite serviced was nothing out of the normal for us to handle. I will follow up with the staff, share your review, and do some... More 

Colleyville, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The room was clean and large. It had everything that I needed for 3 days. The pillows were great and the towels were AWESOME! Everyone I met was so kind and helpful. My only complaint is that it was VERY HOT in the atrium and the room was hard to cool down. Breakfast was good & I did not have... More 

Was this review helpful? Yes 1
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for choosing to stay with on your trip. You must have been with us during the week with the worst heat wave this area has seen in quite a while. During the day, the air conditioning units for the atrium had all they could do to try and keep up. Fortunately, that type of weather condition is not... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Traveling through the area we decided we would splurge for our 25th wedding anniversary and reserve a room at this hotel. Apparently we didn't read enough of the fine print because your reservation is not truly a reservation but a request. When we arrived (after 3pm but before 7pm), we were told they no longer had any of our king... More 

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

So very sorry to hear that we did not meet your needs or expectations. It certainly does not sound like we tried to make a bad situation better for you. That is certainly not normal because we pride ourselves in making things right. Please give us another opportunity to "wow" you with our excellent service and accommodations. I assure you... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Great place to stay. Breakfast is awesome. Customer service could be better. Experiance a power outage. Esthetics are awesome. Next time I'll do some golfing which is an identified amenity. Saw two weddings which seems to be a favorite event for this establishment.

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for the review but I want to learn more about the "twin graduation". I have twin boys, age 9, and am thrilled to hear that someone else has made it to graduation! There is hope for my boys! You are right about the hotel being a place for weddings. This past weekend we actually had 3 different weddings.... More 

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