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All 25 Concord hotels

Embassy Suites Charlotte - Concord / Golf Resort & Spa

3.5 of 5 Hotel   |   5400 John Q Hammons Drive NW, Concord, NC 28027
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Embassy Suites Charlotte - Concord / Golf  Resort & Spa

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88%
Ranked #2 of 25 hotels in Concord
Certificate of Excellence 2013
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 4 days ago
Shonda M Concord, United States
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436 people have reviewed this hotel

Traveler rating
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126
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed yesterday NEW

I stayed here a few nights ago and was very disappointed. The room was not clean and the staff was not pleasant. Spoke with a manager about confusion over my reservation and she was rude and condescending while attempting to support an illogical argument. Bottom line I was charged for an additional night. There are nicer hotels within close proximity.... More

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Louisiana
1 review
2 of 5 stars Reviewed yesterday NEW

Booked a 3 night stay for the 50th Anniversary Mustang Event, this site was the host hotel. When my husband and son checked in, my husband asked the front desk attendant if the room was available for an additional night. My husband was told yes, in fact, there were ten rooms available. He was told by the desk clerk he... More

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Concord, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Visited the Concord location during Spring Break. Staff was nice but no as friendly as past visits. Breakfast was average, the room was clean but bathroom wasn't cleaned properly. Shower curtain had signs of molding. I expected more from this location.

Review collected in partnership with Embassy Suites Hotels

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Nashville, TN
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed 4 nights at hotel in room 1017. Quiet and very well appointed and clean room. This hotel is unrivaled in customer service and amenities. The River Grille's Salmon was a 10 overall as well as the rest of the meal. I was immediately greeted as a Hilton Honors member and made to feet totally welcomed and appreciated Upon entering... More

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Bryceville
Top Contributor
62 reviews 62 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Great service and accommodation. Friendly staff. Rooms are spacious with separate sleeping qtr's. Rocky River Restaurant in the hotel is less than appealing. Food was cold when it arrived, salmon was way over cooked. Service in the restaurant was extremely slow.

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embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for submitting a review about your stay. Thank you for the high score but I am sorry to see that you did not have as great an experience in our restaurant. I do hope that you talked to your server right away and let him/her know so we could fix things. We are all about doing what is... More

Kingsport, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel provided excellent service, friendly and accommodating staff, and an overall superior stay. The suite was quiet, despite the fact that the hotel was completely full during our stay. Very convenient location to racing, shopping and restaurants.

Review collected in partnership with Embassy Suites Hotels

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embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your kind words about our hotel. All hotels have rooms and are fairly similar in what they offer but no other hotel has the staff that we do. I know that the full suites, Evening Reception, and cooked to order breakfast are important but our staff that delivers all these things to our guests really make it... More

Dacula, United States
1 review
5 of 5 stars Reviewed 1 week ago

Check in and check out was fast. The room was clean and comfortable. Very friendly staff and great service. Complimentary breakfast and Manager's reception were great. It was my first time staying at an Embassy Suites Hotel and will use again in the future.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

I am so glad you chose to try our hotel during your visit to the area. No other hotel beats an Embassy Suites for comfort and amenities. We believe our hotel is the best. We look forward to you next visit with us. Safe travels, Alan More

Raleigh
Top Contributor
56 reviews 56 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great place to stay for business! No need to leave this property as they have all the amenities and friendly staff. They even have Copper Beer (OMB) on tap for evening Manager's Reception. Always enjoy staying there.

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embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for choosing to stay with us when traveling to the Concord/Charlotte area. Our hotel offers many amenities that make it the prefect hotel for travelers. You hit on one of them: the Evening Reception! I am glad you like our selection. We look forward to your next visit. Safe travels, Alan More

Greenville, South Carolina
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

When I arrived to my room after checking in, I found that the room had not been vacuumed since previous guests! I was shocked! There were crumbs and black lint all over the floor both in the living area and bedroom. There were crumbs on the sofa, too. In the bathroom, there was a half used bottle of lotion on... More

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embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

I am so sorry to see your comments about your suite condition. Those issues should not have happened and have been addressed with our Housekeeping Department. I will not make up any excuses for what you experienced. That is not like us and it should never have happened. I greatly appreciate that you have told us about it and we... More

Fredericksburg, Virginia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for a conference for two days. Beautiful hotel design. Liked the fact that emergency exit signs are at floor level for safety. Great breakfast. Rooms well designed and very clean. Love the high placement of shower head for tall guy. Great stay!

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review and choosing to stay with us. I am a tall person as well and I appreciate not having to stoop down to wash my hair in the shower. It is the little things that really make a stay exceptional. Thank you for pointing that out. We look forward to your next visit with us. Safe... More

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Additional Information about Embassy Suites Charlotte - Concord / Golf Resort & Spa

Also Known As:
Embassy Suites Charlotte - Concord / Golf Hotel Concord
Embassy Suites Charlotte - Concord / Golf Hotel
Embassy Suites Charlotte - Concord / Golf Resort And Spa
Embassy Suites Concord
Concord Embassy Suites
Address: 5400 John Q Hammons Drive NW, Concord, NC 28027
Phone Number:
Location: United States > North Carolina > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Concord
#1 Family Hotel in Concord
#2 Business Hotel in Concord
#4 Romantic Hotel in Concord
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Charlotte - Concord / Golf Resort & Spa 3.5*
Official Description (provided by the hotel):
The Embassy Suites Charlotte-Concord Golf Resort, Spa & Conference Center is located right where you want to stay. As a guest, you’ll enjoy spacious, two-room Charlotte hotel suites with a complimentary cooked-to-order breakfast and nightly Manager’s Reception. High-speed internet access, free parking, fitness center, onsite casual dining at the Rocky River Grille, golf at the Rocky River Golf Course and the full service salon at Spa Botanica are available daily for your use. The Embassy Suites Charlotte-Concord offers more then 42,000 square feet of flexible event and conference space, including an impressive 28,800 square foot ballroom and 26 breakout rooms. The latest in meeting technology and first-class service ensures an unrivaled meeting experience. ... more   less 
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