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All 24 Concord hotels

Embassy Suites Charlotte - Concord / Golf Resort & Spa

3.5 of 5 Hotel   |   5400 John Q Hammons Drive NW, Concord, NC 28027
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86%
Ranked #2 of 24 hotels in Concord
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
carolync122
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518 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • Italian first
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English first
1 review
5 of 5 stars Reviewed yesterday NEW

Polite, competent and friendly staff. Room was well appointed and very clean. Buffet breakfast was outstanding. The hotel is centrally located, near other hotels and numerous shops and restaurants. My only complaint was the extremely poor bathroom ventilation. We were planning our family reunion for next year and the group unanimously agreed that we would most certainly be seeking to... More

Review collected in partnership with Embassy Suites Hotels

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Four Oaks, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

No complaints...very clean. Great evening reception and complimentary breakfast. Bed was comfortable and the place was extremely quiet . Can't go wrong with choosing this hotel. Located around everything you could possibly need.

Review collected in partnership with Embassy Suites Hotels

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Lakeland, Florida, United States
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here two nights while on business. Good breakfast included with our rooms, Nice bar and good service all around. The rooms like all Embassy suites are great with plenty of room for a longer stay.

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2 reviews
1 of 5 stars Reviewed 1 week ago

There sheets are like sand paper, pillows are very small and uncomfortable, cleaning of hall areas minimal at best. Where to start on bathroom cleaning first day of arrival there was a string on bathroom floor and as of 4 it's still there yesterday we didn't get any replacement hand towels or wash clothes or replacement for empty Kleenex box.... More

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Grovetown, Georgia
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I planned a 50th birthday surprise racing weekend for my husband and invited his family. The hotel itself was gorgeous! The room was more than I expected. It asked at booking if there was an upgrade available would I like it for $25 a night,I said yes. This was a 2 bedroom suite larger than most apartments! I paid $238... More

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embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review. You have made my day. I will be sharing your great comments with all the staff. Safe travels, Alan More

1 review
4 of 5 stars Reviewed 1 week ago via mobile

This is a beautiful hotel! Difficult check-in as they do NOT have enough people working at the check-in desks! The main reason I don't mind spending more to stay here is because the Manager's Reception is usually very good. This location did not refresh the snacks, so when we got there at the half way point, there was very little... More

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embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

I am sorry to see that you will not be return to stay with us. The 2 drink limit is a law set by the local county but I do understand your frustration with it. I can certainly talk to my Evening Reception staff to remind them the importance of keeping the snacks replenished during the Evening Reception. That should... More

Senior Contributor
34 reviews 34 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I enjoy staying at the Embassy Suites. The pool is clean and fun. The breakfast buffet is great especially the made to order omelets. I would like more variety in fruits and pastries, but that is a personal preference. The wait for the elevator can be long and sometimes it is difficult to find a parking spot (on several occasions... More

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embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your continued patronage. We will be here for you on your next visit to Concord. Safe travels, Alan More

Miami Beach, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

When my girlfriend and I were checking in the clerks were too busy to know that I was needing to check in. When they realized it was like deer in headlights. While checking in there was also a manager Paige who needs to go back to customer service school. If this is what management is like we will not be... More

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embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

I am very sorry to read your review and see how disappointed you were with your stay. We certainly are not perfect and I hate to think that you were not able to get your issues resolved by any of our staff during your stay. I will certainly share your comments with the Front Desk staff and work to find... More

tampa, United States
1 review
3 of 5 stars Reviewed 1 week ago

Great hotel, except the wireless internet signal is horrible. I stayed on 10th floor first visit and 7th floor second visit. Same issue both times. Brought it to staff's attention first time I stayed. If you are a business traveler and need wireless access, good luck if you stay at this hotel.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

I am sorry to see that the internet was not working to you needs. We are working on a solution to improve the overall signal strength for our guests by repositioning access points on the guest floors. On your next visit, please request to stay in one of the many suites that has an access point in it to give... More

Rochester, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall a nice, clean property with good amenities for a conference. Most importantly, the food at the conference was some of the best "event food" I've ever had. Lots of flavor, cooked to perfection, and even artistic in its presentation. This hotel has lots of meeting space, a large breakfast buffet area with a multitude of options, a well-equipped fitness... More

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for the wonderful review. I will be sure to share your comments about the food to our culinary team. They will be thrilled to hear it. Safe travels, Alan More

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Additional Information about Embassy Suites Charlotte - Concord / Golf Resort & Spa

Address: 5400 John Q Hammons Drive NW, Concord, NC 28027
Phone Number:
Location: United States > North Carolina > Concord
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Charlotte - Concord / Golf Resort & Spa 3.5*
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Also Known As:
Embassy Suites Charlotte - Concord / Golf Resort And Spa
Embassy Suites Charlotte - Concord / Golf Hotel Concord
Embassy Suites Concord
Concord Embassy Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Green Hotel in Concord #2 Business Hotel in Concord #4 Family Hotel in Concord #4 Romantic Hotel in Concord
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites Charlotte-Concord Golf Resort, Spa & Conference Center is located right where you want to stay. As a guest, you’ll enjoy spacious, two-room Charlotte hotel suites with a complimentary cooked-to-order breakfast and nightly Manager’s Reception. High-speed internet access, free parking, fitness center, onsite casual dining at the Rocky River Grille, golf at the Rocky River Golf Course and the full service salon at Spa Botanica are available daily for your use. The Embassy Suites Charlotte-Concord offers more then 42,000 square feet of flexible event and conference space, including an impressive 28,800 square foot ballroom and 26 breakout rooms. The latest in meeting technology and first-class service ensures an unrivaled meeting experience. ... more   less 
Number of rooms
308

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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