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All 24 Concord hotels

Embassy Suites Charlotte - Concord / Golf Resort & Spa

3.5 of 5 Hotel   |   5400 John Q Hammons Drive NW, Concord, NC 28027
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87%
Ranked #2 of 24 hotels in Concord
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
  • Reviews (489)
  • Photos (93)
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  • Room tips (77)
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489 people have reviewed this hotel

Traveler rating
    311
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed in this resort for a conference. As a conference attendee, I was impressed with the service, attention to detail, and pleasant demeanors of the entire staff. My husband played gold each day we were there and was very impressed with the course, the service as the clubhouse and the concierge service adjusting tee times for... More

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Madison, Mississippi
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Last night we (5 total with three kids) arrived after 10 hours of driving including a two hour driving delay (highway construction) on the Interstate around Atlanta, GA. I had booked a corner suite with two queen beds. When we arrived at 8:00 PM I was told the hotel was "sold out" and all that was available was a suite... More

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embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for being so understanding. Leigh at our Front Desk is one of our many great associates. I am so glad that she worked with you and made things right, when they started out so wrong. I will be sure to share your comments with her and use this example of turning a negative into a positive. Safe travels,... More

Mount Carmel, TN
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Paid extra for a leisure package that included snacks and additional spending money to use for food (over $200). At check in I was told that the snack machine is out of service--You will have to call and we bring you your items or come to the front desk were we will give them to you. We traveled 4 hours... More

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Fredericksburg, Virginia
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

1st time at Embassy and thought it was going to be just another hotel, boy were we wrong! First let me say, we have traveled to Charlotte lots and normally stay in a Hampton or Drury because of the low rates. We saw the same rate (less than Drury) and thought, lets try it. I am sooo glad we did.... More

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embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thanks for giving us a try! Sounds like you were able to experience most of what we offer. On your next visit you will have to try our Spa Botanica and/or play a round of golf at our Rocky River Golf Course. Safe travels, Alan More

Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This was our 1st time in this Embassy Suites. It was a birthday celebration stay for my hubby. While I did single out a couple of workers we came in direct contact with, I have to mention the cleaning crew and workers passing us here and there. They were friendly and courteous. They added to what turned out to be... More

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embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your review. I love it when guest comment about their interactions with the staff and identify how helpful and friendly they are. That is why we are all in this business! We look forward to your next visit with us. Safe travels, Alan More

Kernersville, North Carolina
2 reviews
1 of 5 stars Reviewed 1 week ago

I have stayed at this embassy suites at least once a year since it opened at this location and each year it goes down in service a little but this year was awful even the reservationists was very unfriendly and unhelpful . When I got there the lady just looked at me she didn't say may I help you or... More

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embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for the review and letting us know how your stay was. Obviously we missed the mark at all points during your stay. I am really dumbfounded as to an explanation. My staff is usually always on the ball, helpful, and courteous. At no time should our customer service ever be less than outstanding. I have shared your comments... More

Hendersonville, North Carolina
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Went to PNC to see Bad Co. on Wed. And stayed at the E. Service was impeccable and the staff (Teceshia) went overboard to make us comfortable. This was way more than we needed for a one night stay but well worth it. Stay included two free drinks apiece ( from 5:30 to 7:30) and a nice breakfast that was... More

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embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for choosing to stay with us. Bad Company is a great band to see. I saw them a couple of years back. Their music is timeless. I will be sure to mention to Teceshia your comments. She will be very happy. Safe travels, Alan More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Embassy suites is by far the nicest pet friendly hotel we have ever stayed in , We stayed on fourth of july weekend and even though they were very busy the customer service was excellent from the moment we arrived they seem interested in making sure we had a pleasant stay . The free breakfast was great the hotel is... More

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embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for the review. The Fourth of July weekend is a crazy one for us with all the family reunions and guests staying with us. I am glad to see that you had a wonderful time amongst all the other people staying with us. Safe travels, Alan More

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel rooms need to be updated - furniture/bedding/mattresses are worn out. Be aware that this hotel in connected to a convention center. You will spend lots of time waiting for the three elevators that the hotel has. Also after I booked this hotel on the internet, it asked me if I wanted to upgrade my room with a balcony for... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 3
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

I am sorry to see your stay was not what you had expected. A busy weekend with many groups in house is not a valid reason for the issues you encountered. That is not the normal experience guests have when staying with us and I have shared your comments with the team. Please give us another try and, I am... More

Sterling, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Embassy Suites is always consistantly good that is why we choose this hotel-we had no idea how great our experience would be-from beginning to end-rooms immaculant-service in all areas above average-location convenient to most attractions and the unexpected pleasure of a Spa-very professional staff and outstanding service-as well as a full service restaurant-many food and entertainment options in a close... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review

Thank you for your wonderful review. We look forward to your staying with us again. Safe travels, Alan More

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Additional Information about Embassy Suites Charlotte - Concord / Golf Resort & Spa

Address: 5400 John Q Hammons Drive NW, Concord, NC 28027
Phone Number:
Location: United States > North Carolina > Concord
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Charlotte - Concord / Golf Resort & Spa 3.5*
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Also Known As:
Embassy Suites Charlotte - Concord / Golf Resort And Spa
Embassy Suites Charlotte - Concord / Golf Hotel Concord
Embassy Suites Concord
Concord Embassy Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Green Hotel in Concord #2 Romantic Hotel in Concord #2 Business Hotel in Concord #4 Family Hotel in Concord
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites Charlotte-Concord Golf Resort, Spa & Conference Center is located right where you want to stay. As a guest, you’ll enjoy spacious, two-room Charlotte hotel suites with a complimentary cooked-to-order breakfast and nightly Manager’s Reception. High-speed internet access, free parking, fitness center, onsite casual dining at the Rocky River Grille, golf at the Rocky River Golf Course and the full service salon at Spa Botanica are available daily for your use. The Embassy Suites Charlotte-Concord offers more then 42,000 square feet of flexible event and conference space, including an impressive 28,800 square foot ballroom and 26 breakout rooms. The latest in meeting technology and first-class service ensures an unrivaled meeting experience. ... more   less 
Number of rooms
308

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