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Comfort Suites Concord Mills

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7800 Gateway Lane, NW, Concord, NC 28027
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Comfort Suites Concord Mills
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125 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Atlanta, Georgia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We spent one night here while traveling and found the pros at this property to be the very large rooms and the affordability of the hotel. We had a suite with two queens and a single sleeper sofa with a small kitchenette. Unfortunately, the sofa sleeper was quite uncomfortable, and when unfolded, the head was substantially higher than the feet... More 

Was this review helpful? Yes
James M, General Manager at Comfort Suites Concord Mills, responded to this review

Hi. It's a good idea to recycle the plastic forks and plates. I'll look into it. I'll ask the recycle company if they can take those. I'm glad you enjoyed the room. Take care. Sincerely, James McGivern GM More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed 4 nights and enjoyed the visit! Suite was roomy and beds and pillows were very comfortable! Room was pretty clean. Great location too! Only complaint I had was the breakfast was not that good. Eggs were always cold and sausage just tasted bad. I've had much..much better breakfasts at Comfort Suites for sure!

Was this review helpful? Yes
James M, General Manager at Comfort Suites Concord Mills, responded to this review

Hello. Thanks for the review. I'll look into the breakfast. We definitely always want the eggs hot and the sausage good! Take care. Sincerely, James McGivern GM More 

Roanoke, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My room was nice and clean. I had family come by and they said something about how nice it smelled there. Yordanos was a lot of help to me. She knew just the room that would make me happy. The hotel is located near lots of places to eat. And near interstate 85 which was nice for me to get... More 

Was this review helpful? Yes
James M, General Manager at Comfort Suites Concord Mills, responded to this review

Hello! I'm glad your family liked the air freshner I use. We try had to attend to the little details. We really want everyone to have a nice stay! Take care. Thanks for the review... Sincerely, James McGivern GM More 

Charlottesville, Virginia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed two nights to see a concert at the PNC Pavilion. Great location to the concert since I didn't want to stay downtown Charlotte. Only a 15 minute drive to the PNC Pavilion. My room was very spacious, a/c worked great. While in town I visited the Lionel Train store , a gigantic mall across the street and a Cajun... More 

Was this review helpful? Yes
James M, General Manager at Comfort Suites Concord Mills, responded to this review

Hello. Yes, the PNC Pavilion is very convenient. I'm glad you enjoyed your stay... Take care. We hope to see you again. Sincerely, James McGivern GM More 

Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Made a reservation thru that site we shall call motels . Com/ photos are deceving in person they look simillar but not entirely accurate.when i arrived & went to room air conditioner lids were broken & when turned on they smelled like mildew.The windows look like someone had clawed and pulled partially off the storm screen. Curtains had paint on... More 

Was this review helpful? Yes
James M, General Manager at Comfort Suites Concord Mills, responded to this review

Thank your for taking the time to write a review. I appreciate all your effort, and I will look into each detail. I hope the rest of your has gone well. Thanks. Sincerely, James McGivern GM More 

2 reviews
5 of 5 stars Reviewed May 27, 2015

Close to many popular areas of town. Many restaurants close by and near the interstatenough for easy access. My wife and I come here every 3 months for a business trip. I found the staff here to be very friendly and courteous. We will be staying here on our next trip to Charlotte, North Carolina.

Was this review helpful? Yes
James M, General Manager at Comfort Suites Concord Mills, responded to this review

Glad you enjoyed yourself. I'm looking forward to having you back in a few months... Take care. Enjoy the summer... Sincerely, James McGivern GM More 

Fairfax, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 21, 2015

Stayed here as Comfort Suites was one of the three hotels sponsoring the Gathering of the Camaros events. Average accomodations: mostly clean hotel, decent breakfast, safe parking lot. I did have a serious issue with my room, but once I showed pictures to management, it was solved right away and I was given another room. The lobby receptionist was excellent... More 

Was this review helpful? Yes
James M, Manager at Comfort Suites Concord Mills, responded to this review

Wow, sorry you were not thrilled about the hotel. We have been completely renovated, our suites are twice the size of a regular suite, and our breakfast has a lot to offer without having a full kitchen facility. We really try hard to give our guests a good experience... I apologize your room had an issue. I'm glad we were... More 

Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 18, 2015

Got a great deal on a Priceline Express deal hoping I was getting the Embassy Suites, but we got this instead. It's okay, it all turned out great. We arrived late at night and were checked in by a nice local fellow. It always warms my heart when an American is at the desk. (Sorry, I just prefer that in... More 

Was this review helpful? Yes
James M, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you for the review! I'm glad you enjoyed your stay. And, yes, we always want our hotel nice and clean! Take care. Thanks for staying... Sincerely, James McGivern GM More 

Robbinsville, North Carolina
1 review
5 of 5 stars Reviewed May 2, 2015

We took our daughter to a neurology specialist in concord. Mark checked us in and recommended a great dinner. Taylor and Yodaris were also exceptionally helpful and friendly. The staff was able to help me get directions to the medical center and they were genuine in there well wishes for my daughter.

Was this review helpful? Yes
James M, General Manager at Comfort Suites Concord Mills, responded to this review

Nice! I'm glad my staff helped make your medical trip a little nicer! I hope all has gone well with your daughter!... Take care. Sincerely, James McGivern GM More 

1 review
4 of 5 stars Reviewed April 27, 2015

While it was difficult to get the WiFi to work with either of our phones (and Time Warner was no help whatsoever--no surprise there!), the woman at the desk in the morning, Yordanos, was MOST helpful, both in trying to straighten out the WiFi problems, and in helping me arrange a little surprise for my sweetheart, translating some text into... More 

Was this review helpful? Yes
James M, General Manager at Comfort Suites Concord Mills, responded to this review

Great! I'm really glad you liked Yodanos (Yodit)! And thanks for the review! Hope to see you again... Take care. Sincerely, James McGivern GM More 

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