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Comfort Suites Concord Mills

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7800 Gateway Lane, NW, Concord, NC 28027
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1 room 1 guest
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Comfort Suites Concord Mills
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135 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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NJ
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms are decent but not great. Beds are comfortable. I was concerned that we had garbage from a prior guest, in a garbage can under the sink and in the fridge, for the entire 2 days that we were there. Breakfast is slightly less than average and the pool was FREEZING cold - even though it is inside, plus... More 

Was this review helpful? Yes
James M, Manager at Comfort Suites Concord Mills, responded to this review

Hello, so sorry about the issues. We always want our guests to have nice clean rooms... I apologize the double check system we have in place did not catch those mistakes. Sorry. We are looking into it to ensure no one ever finds anything but a great clean room! Take care. Safe traveling... Sincerely, James McGivern GM More 

Sparta, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

We really enjoyed our stay at Comfort Suites in Concord. Our king suite was very nice and the continental breakfast had a lot of items to choose from. All the staff we had contact with were friendly and helpful, from the breakfast bar to check-in and check-out. But one person was especially helpful. I mistakenly left a pair of earrings... More 

Was this review helpful? Yes
James M, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you for your kind review! Being able to trust a hotel and its staff is so important, and I'm glad you are happy with us. Take care. Glad you have your earrings back! Sincerely, James McGivern GM More 

Baltimore, Maryland
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here 4 nights this past April and plan to stay here again this September. I've been coming to Concord, NC, twice a year now, for the last 8 years. Stayed at many different Hotels in the area. And to tell you the truth, I like this place and the location is great!

Was this review helpful? Yes 1
James M, General Manager at Comfort Suites Concord Mills, responded to this review

Hello! Thanks for the compliment! I'm glad you enjoy the hotel.... We always want our guests to feel welcome and have a nice stay. Take care. See you again soon I hope! Sincerely, James McGivern GM More 

Hendersonville, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

Very friendly & helpful Staff. I was traveling for work & they accepted the State Rate. Upon entering my room, I was pleasantly surprised to find they had upgraded me to a suite! The inside is clean & nice.

Was this review helpful? Yes
James M, Manager at Comfort Suites Concord Mills, responded to this review

I'm glad you like the hotel. PS: it wasn't an upgrade; all of our rooms are that nice! We are able to take care of our corporate guests and our families both. Our rooms are modern and just renovated, and they are much larger than a regular suite found at other hotels. Thanks for the review! Take care. Sincerely, James... More 

Richmond Va
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Be 2 minutes from the speedway, the hotel is a great location for race fans. The hotel has experienced a lot of good times as the evidence on the walls. The gentleman at the front desk said floors 2 and 3 are scheduled to be painted soon. The rooms seemed very bare. Not a lot of decorations and just the... More 

Was this review helpful? Yes
James M, Manager at Comfort Suites Concord Mills, responded to this review

Hello, Yes we are getting the last of the painting done soon. We have completely remodeled using the new Choice theme, new bedding, new furniture, new mirrors, new decorations. We have more details to see to, and we hope you will like everything once we are finished. Sorry your room was not completed yet. Take care. Sincerely, James McGivern GM More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Got a great rate, now I know why. Hotek was pretty good when walked in. Nice lobby. Then the fun really started. Both Elevators had a weird smell. Cranking sounds and sudden stops. Got to the room and it was average. Some dirty walls. Then I was going to jump in bed and found lipstick on one pillow cover and... More 

Was this review helpful? Yes
James M, Manager at Comfort Suites Concord Mills, responded to this review

Hello. Sorry there was a mistake in housekeeping. My girls work very hard, and I am proud of them. Sorry they missed that bed. We always want our guests to have a nice pleasant, CLEAN, stay... Again, I apologize your first room was not perfect.... Take care. Sincerely, James McGivern GM More 

Gaston, South Carolina
2 reviews
5 of 5 stars Reviewed July 28, 2015

very clean hotel, mrs. yordanos treat us very good and accomodate us good, good breakfast, and coffee, also after we left notice i left my bipad machine, and Mrs Yordanos help me giving me information how to get my machine back thru ups, she is very pleasant and care person.

Was this review helpful? Yes
James M, Manager at Comfort Suites Concord Mills, responded to this review

Hello, Thank your for such a nice review. Yordanos really appreciated what you had written... I hope the rest of your trip was lovely... Take care. Sincerely, James McGivern GM More 

Santa Barbara, California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 12, 2015

This hotel is the preferred hotel for our company visitors as it is centrally located to Concord and the PNC Music Pavillion, Speedway, etc. I have stayed here many times i the past as I live in CA and work in NC. This trip, I stayed for 3 nights and noticed a definate improvement in the maintenance of the common... More 

Was this review helpful? Yes
James M, General Manager at Comfort Suites Concord Mills, responded to this review

Thanks for the compliments! We appreciate it, and I'll let my staff know. We always want our guests to have a nice clean and comfortable stay... Take care. Sincerely, James McGivern GM More 

Greenville, Ohio
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 5, 2015

Our room showed some signs of wear and tear but was clean and comfortable. The hotel is conveniently located near the speedway and the Concord Mills mall. The staff was very nice, especially the lady in charge of the breakfast area. A very good value.

Was this review helpful? Yes
James M, General Manager at Comfort Suites Concord Mills, responded to this review

Hello. Thanks for the review. I'm glad the hotel was nice and clean. We are always working to improve everything, and our remodeling job will be complete soon. Hope to see you again. Thanks. James McGivern GM More 

Mountain Top
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 3, 2015

I highly recommend this Hotel for cleanliness & friendliness of the Staff! My daughter & I were traveling after 8 hrs on the road arrived to smiles at the front desk upon our Midnignt arrival. We had a cat & the pet friendly room was immaculate! The breakfast is excellent. The beds comfy. When we left early in the morning... More 

Was this review helpful? Yes
James M, General Manager at Comfort Suites Concord Mills, responded to this review

Hello, Thanks for the compliment. Glad you and your cat were happy! We hope to see you again... Take care. Sincerely, James McGivern GM More 

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