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All 24 Concord hotels

Comfort Suites

3.0 of 5 Hotel   |   7800 Gateway Lane, NW, Concord, NC 28027
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Ranked #11 of 24 Hotels in Concord
A recent review
3 of 5 stars reviewed 1 week ago
Chris R Orangeburg, South Carolina
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97 reviews from our community

Traveler rating
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    38
    12
    6
    7
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29
25
4
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orangeburg, South Carolina
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I booked this hotel by using name-your-price in the 3-star category. This hotel WAS NOT a 3-star hotel by any means. It was ok for the price I paid for this quick trip and a 10 at night arrival. Room was spacious. However, area between beds had quite a few white patched spots on darkly painted walls and picture hangers... More

Was this review helpful? Yes
Vickie H, General Manager at Comfort Suites, responded to this review

I am sorry to hear that you were not happy with your recent stay with us. We are in the final stages of major renovations. The unpainted surfaces on the walls that you mentioned are due to new lighting in each of our guest rooms. We have since patched all of these holes and are now in the process of... More

Sandy, Utah
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I want to start out by saying that when I checked into the hotel I was very tired after a long flight and arrived at midnight so my mood wasn't the best. The hotel was easy to find and located among several other big brand hotels and chose to stay at the Comfort suites because I was a choice privilege... More

Was this review helpful? Yes
Vickie H, General Manager at Comfort Suites, responded to this review

I truly apologize for the many issues you experienced during your recent stay with us. We are currently under renovations, however we are in the final stages at this time. I will certainly look into the room type error and take whatever measures are necessary to correct this and make sure it does not happen again. I am happy to... More

Raleigh, North Carolina
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 23, 2014

Stayed one night after a local concert. The bed was located in a separate room, adjacent to the living area. The bed was extremely comfortable. Many restaurants and the mall were very close by to hotel. Easy access from I 85, would definitely stay here again and recommend friends!

Was this review helpful? Yes 1
Vickie H, General Manager at Comfort Suites, responded to this review

Thank you so much for you great review. We are so happy that you enjoyed your stay with us and we hope to see you again soon! More

Greensboro
Senior Contributor
22 reviews 22 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 6, 2014

Stayed 2 nights and it was a friendly, very clean hotel. We hit the rest area where we picked up a travel savor coupon book which saved us around 40.00 per night! King bed with awesome blankets and pillows. Large suite! This will be our go to hotel whenever in that area. Breakfast consists of eggs, sauage, cereal, breads of... More

Was this review helpful? Yes 3
Vickie H, General Manager at Comfort Suites, responded to this review

We are so happy to hear that you enjoyed your recent stay with us. We enjoyed having you as our guest and hope to see you again soon! More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 3, 2014

We were just looking for a one night get away in the area and this hotel served its purpose. I knew that the hotel was pet-friendly, and I have animal allergies so I called ahead of time to request a room that had not had pets in it. Greg made sure to reserve me a room on the top floor.... More

Was this review helpful? Yes 1
Vickie H, General Manager at Comfort Suites, responded to this review

Thank you for your positive review of your recent stay with us. We are so happy to hear that you and your family enjoyed your stay with us. Thank you for bringing to my attention to the pool phone not working properly. I will have that taken care of immediately. I am also sorry to hear that the breakfast was... More

Martinsburg, West Virginia
1 review
3 of 5 stars Reviewed July 30, 2014

This hotel is located in a great location, renovations looking good, room size is great, breakfast was awesome. Hotel staff was excellent. Problem we incurred, however, was pool hours were posted as 7-10. Promised kids pool time in the a.m., went to pool (9:00 a.m.), it was being serviced with chemicals and unable to be used. Crying kids, upset parents....... More

Was this review helpful? Yes
Vickie H, General Manager at Comfort Suites, responded to this review

I apologize that the pool was not open in the morning of your stay. Unfortunately we needed to add chemicals to the pool to maintain its proper PH balance. I understand this was an inconvenience to you and your family and I am sorry. We try very hard to keep the pool open and well maintained 24/7 for the convenience... More

Charlotte, North Carolina
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 24, 2014

good location 15 minute drive downtown charlotte. Next door to concord mills mall and charlotte motor speedway. Easy access to highway, lots of restaurants near by. Good breakfast in the mornings. rooms are HUGE lots of space. Beds are awesome.

Was this review helpful? Yes 2
Vickie H, General Manager at Comfort Suites, responded to this review

Thank you so much for your wonderful review of our hotel. We are so happy that you were pleased with your accommodations during your stay with us. We look forward to seeing you again the next time you are in the Concord area. More

High Point, North Carolina
Top Contributor
72 reviews 72 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 23, 2014

Have stayed here a few times for overnight stays, everything always meets expectations at a great price. Recommend for overnight concert stays, local shopping or race events. Convenient location to all three.

Was this review helpful? Yes 1
Vickie H, General Manager at Comfort Suites, responded to this review

Thank you so much for your kind review. We are happy that you enjoyed your stay with us and hope to see you again soon! More

NEW HAMPSHIRE
Top Contributor
96 reviews 96 reviews
36 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed June 5, 2014 via mobile

I stayed at this hotel as my options were limited, the check in process was a disaster as the guy at the desk was answering non stop calls, checking in guests, helping current guests and selling food and drink all at the same time. Longest I have ever had to wait to get checked in at a normal 6pm time.... More

Was this review helpful? Yes 1
Vickie H, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to review our hotel on this great website. I apologize that your stay was not to your satisfaction, I wish the issues that you have posted had been brought to my attention so we could have had the opportunity to correct these items offer you a different room for the remainder of your stay.... More

Nashville, Tennessee
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed May 25, 2014

Stayed here for the all star race and the coca cola 600 had 3 different rooms and all 3 were below average Broken desk chair Stains on walls Bottom of furniture looks like it went thru a flood Desk wobbled like the legs were about to fall off Same garbage on floors in halls like it has never seen a... More

Was this review helpful? Yes 1
Vickie H, General Manager at Comfort Suites, responded to this review

First of all thank you for staying with us over both Nascar races this year. I am sorry to hear that you were not happy with your accomodations, However I am also disturbed by the fact that you stayed with us over the first race and state how unhappy you were but nothing was every brought to the staffs attention... More

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Additional Information about Comfort Suites

Address: 7800 Gateway Lane, NW, Concord, NC 28027
Phone Number:
Location: United States > North Carolina > Concord
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Suites 3*
Number of rooms: 84
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Also Known As:
Comfort Hotel Concord
Comfort Suites Concord
Concord Comfort Suites

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