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All 25 Concord hotels

Comfort Suites

3.0 of 5 Hotel   |   7800 Gateway Lane, NW, Concord, NC 28027
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Ranked #11 of 25 hotels in Concord
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed March 13, 2014
SrPbear Yulee, Florida
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84 people have reviewed this hotel

Traveler rating
    30
    34
    8
    6
    6
See reviews for
23
22
4
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
Yulee, Florida
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 13, 2014

Very nice and clean hotel (with the exception of the public hallway on our floor - it didn't look like it had been vacuumed in a while) and left a bad first impression. The room was large and extremely clean and comfortable! The staff was friendly and the complimentary breakfast was very good (don't miss the waffle machine - it's... More

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Vickie H, General Manager at Comfort Suites, responded to this review

Thank you so much for the great review. I would also like to thank you for bringing to my attention the condition of the hallway carpet during your stay. We have recently gone thru some minor renovations which very well could have attributed to the hallway carpets. We have recently placed all new sofas in each one of our guest... More

Concord, North Carolina
1 review
4 of 5 stars Reviewed January 20, 2014

Really enjoyed this hotel with its free breakfast. Check in swift and Greg was very informative. We will be back. OBTW..the rooms were very nice & clean.Breakfast starts @ 630a and is hot and there is a variety of beverages ..apple & orange juice..coffee is scrumptous and plentiful.

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Vickie H, General Manager at Comfort Suites, responded to this review

What a wonderful review of our staff and property! Thank you so much for taking the time to let us know we are doing a good job. We hope to see you again soon! More

Rochester
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 16, 2014

Being on a strict budget and needing a hotel at the last minute, I found this hotel on my GPS. I called the hotel directly and Gary at the front desk was very helpful, getting me a room and directions. The room is VERY clean and spacious. I am very impressed :)! There are a handful of restaurants within walking... More

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Vickie H, General Manager at Comfort Suites, responded to this review

Thank you so much for your wonderful review of "The Hidden Gem" you found in Concord, NC. We appreciate your business and look forward to having you stay with us again the next time you are in the Concord area. More

Kannapolis, North Carolina
Top Contributor
67 reviews 67 reviews
61 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed January 9, 2014

This was the last stop in our 5 night cross country trip. We needed a pet friendly place, and this hotel was convenient. Plain, but large room. It was quiet, but freeway close. We didn't have breakfast, but what we saw was unappetizing. Decent sleep, but mot a place you want to spend a lot of time at.

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Vickie H, General Manager at Comfort Suites, responded to this review

I'm sorry to hear that you were not completely satisfied with your recent stay with us. Our hotel has recently renovated all of our public spaces and at this time we are completing a new bedding package. We will be renovating all of our guest rooms in the near future. I apologize that you felt our rooms were plain, however... More

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed December 18, 2013

. The staff was very friendly and the place was super clean. From the time I walked in, I felt welcome and wanted. My room was very spacious and was just really nice. For the money, it was awesome.. I have stayed in hotels that were more expensive and not nearly as roomy and nice. I will gladly come back... More

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Vickie H, General Manager at Comfort Suites, responded to this review

Thanks Karen, we enjoyed having you as our guest. We do have a great property and are looking forward to new guest room renovations in early 2014. We hope to see you again soon! More

Spartanburg, South Carolina
Top Contributor
161 reviews 161 reviews
158 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed December 4, 2013

I travel a lot so I'm always looking for a comfortable hotel to get a good night's sleep. This hotel definitely fits the bill. The staff was friendly. The room was spacious, clean, and comfortable. The breakfast was very fresh and filling. The rate was reasonable. The fitness center needed updated equipment but it was workable. I will be staying... More

Was this review helpful? Yes 1
Vickie H, General Manager at Comfort Suites, responded to this review

Thank you Mark for taking the time to post your review. We are very happy that you enjoyed your stay and were able to get a peaceful nights sleep. We will be replacing all of our workout equipment in early 2014 with new, updated machines. We look forward to seeing you the next time you are in the Concord area.... More

Concord
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2013

I had a great stay at Comfort Suites Concord. I enjoyed having a home away from home. Marketplace and coffee in lobby looks great must be new. The wallpaper and carpet looks new in hallways. Bed was nice and comfortable. There was nothing to complain about. I will stay at this hotel anytime I am in the concord area!

Was this review helpful? Yes 1
Vickie H, General Manager at Comfort Suites, responded to this review

What great review!!!! Thank you so much for taking the time to let us know you enjoyed your stay. We look forward to seeing you again soon. More

Clover, South Carolina
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 14, 2013

I've stayed in many Comfort Suites around the country and this one actually surprised me! The room (2 king beds) was quite large! I entered into the kitchen area followed by a little seating area with a couch. Through a doorway was the beds and around the corner was the bathroom. Plenty of room to stay if you needed a... More

Was this review helpful? Yes 1
Vickie H, General Manager at Comfort Suites, responded to this review

Thank you so much for your wonderful review of our property. We appreciate you taking the time to let us know how we are doing. We hope to see you again the next time you are in the Concord area. More

North, South Carolina
Contributor
15 reviews 15 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed November 6, 2013

i wish i could agree with the nice comments i see about this hotel on here but i truly come to this area and stay at this hotel 4 times a year. Yes it is conveniently to a lot of different things but the hotel is horrible, completely outdated old room and that includes, dark hallways that remind me of... More

Was this review helpful? Yes 1
Vickie H, General Manager at Comfort Suites, responded to this review

Thank you for your review of our property. I apologize that you feel we have not lived up to your expectations. I am not sure when your last stay with us was, however in August and September of this year we renovated all public areas. We are planning in early 2014 to renovated all of our guest rooms, this will... More

Atlanta, GA
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 6, 2013

The staff was nice and attentive, and the breakfast was reasonable. Maybe we got a bad room, but ours was dusty and old. I would never think that this place could be rented at $100/night. I suppose if this is the less expensive option closest to the attractions and speedway, then go for it. However, I wouldn't stay here again.

Was this review helpful? Yes 1
Vickie H, General Manager at Comfort Suites, responded to this review

On behalf of our entire team I would like to apologize or your recent stay with us. There is no excuse for your room being dusty, please know that I will definatly be reviewing this complaint with my housekeeping department and be sure this situation will not repeat itself. We take pride in the cleanliness of our hotel, again I... More

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Additional Information about Comfort Suites

Also Known As:
Comfort Hotel
Comfort Hotel Concord
Comfort Suites Concord
Concord Comfort Suites
Address: 7800 Gateway Lane, NW, Concord, NC 28027
Phone Number:
Location: United States > North Carolina > Concord
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 25 hotels in Concord
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Suites 3*
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