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SpringHill Suites Charlotte Concord Mills Speedway

3.0 of 5 7811 Gateway Lane NW, Concord, NC 28027
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Certificate of Excellence 2014
SpringHill Suites Charlotte Concord Mills Speedway
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SpringHill Suites Charlotte Concord Mills Speedway
SpringHill Suites Charlotte Concord Mills Speedway
SpringHill Suites Charlotte Concord Mills Speedway
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84 reviews from our community

Traveler rating
    31
    29
    14
    4
    6
See reviews for
25
16
5
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Harrisburg, North Carolina
Contributor
15 reviews 15 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I am quite disappointed that the hotel staff canceled my reservation on the day of arrival. I was actually on my way when I received the email stating my reservation had been canceled and the interesting thing about the email is that is was the email I would receive as if I canceled the reservation. The "excuse" the staff gave... More 

Was this review helpful? Yes
Renee M, General Manager at SpringHill Suites Charlotte Concord Mills Speedway, responded to this review

In researching your reservation, I see that it was actually cancelled through the reservation line or the reservation internet. The reservation was not cancelled at our hotel. Our Guest Care Associate advised you that we would be happy to reinstate your reservation, and honor your room type and rate, but you refused. I do apologize for any inconvience this may... More 

Albemarle, North Carolina
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We were a bit disappointed with the room. I asked for a "High floor room" and got the third floor which was the middle floor. So we had a lovely view of the parking lot. We had to ask for extra glasses because there were only 2 and 2 coffee cups. We had to ask for extra coffee because they... More 

Was this review helpful? Yes
Renee M, General Manager at SpringHill Suites Charlotte Concord Mills Speedway, responded to this review

Thank you for choosing our hotel for your last visit in Concord. I do apologize that you were not placed on a higher floor like maybe the 4th or 5th Floor. I am sure that our Guest Care Associates would have been happy to switch you to a higher floor. Unfortunately the view would have been the same. If you... More 

Monterrey, Mexico
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were greeted by a very friendly desk clerk and found all the staff to be warm and nice throughout our stay. The beds were comfortable and the rooms were clean. The location is perfect for shopping. The breakfast was varied and tasty. To me, the only downfall was the room is very large for the a/c heating unit, so... More 

Was this review helpful? Yes
Renee M, General Manager at SpringHill Suites Charlotte Concord Mills Speedway, responded to this review

We appreciate your business and are happy that you enjoyed your stay at SpringHill Suites Concord. Thank you for taking the time to inform us about your stay. More 

1 review
2 of 5 stars Reviewed December 19, 2014 via mobile

My wife and two year old daughter stayed here for two nights. Our bed was absolutely horrible. Soft and worn out, we both woke up with back pain each morning. I was willing to look past that until we were cleaning up some toys my daughter dropped. I reached behind an end table, and reached into cobwebs! Upon further inspection,... More 

Was this review helpful? Yes
Renee M, General Manager at SpringHill Suites Charlotte Concord Mills Speedway, responded to this review

Thank you for informing us of your issues. I have relayed this information to our management staff and we are investigating further into those issues. We appreciate your taking the time out of your busy day to inform us about your stay. More 

Rochester, New Hampshire
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed December 16, 2014

The hotel is located next to every store and restaurant imaginable! Very clean hotel. King suite was perfect, mini fridge, microwave and sitting area too! Staff was very helpful and friendly! I've never seen the a maintenance person work so diligently on keeping the pool and whirl pool area so clean!

Was this review helpful? Yes
Renee M, General Manager at SpringHill Suites Charlotte Concord Mills Speedway, responded to this review

Thank you for choosing SpringHill Suites Concord for your most recent stay. We appreciate your business and we look forward to serving you again soon. More 

Catlettsburg, Kentucky
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 6, 2014

SpringHill was a convenient hotel for our trip. The employees were polite but the hallway on first floor had an unusual odor- possibly from pool?? The odor was not on second floor when we went up to get ice. Continental breakfast with fresh coffee was a nice way to start the day!

Was this review helpful? Yes
Renee M, General Manager at SpringHill Suites Charlotte Concord Mills Speedway, responded to this review

Thank you for choosing SpringHill Suites Concord for you lodging needs. We appreciate your business and we look forward to seeing you again soon. More 

Beckley, West Virginia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2014

We spent the night here as a road stop between Atlanta , GA and beckley , WV . Choose it on line after reading good reviews about it and they were absolutely right . The hotel is very well kept, suite rooms with a kitchenette make it easier with kids , and although we were 2 adults and 2 kids... More 

Was this review helpful? Yes
Renee M, General Manager at SpringHill Suites Charlotte Concord Mills Speedway, responded to this review

Thank you for your kind words concerning your stay at SpringHill Suites Concord. We appreciate your business and we look forward to serving you again in the near future. More 

2 reviews
5 of 5 stars Reviewed November 30, 2014

Great room! Fridge and microwave and kitchen sink included. Sofa and king size bed. Hotel is near speedway, shopping and restaurants, including Zaxby's which is delicious.Breakfast included in your stay. If you come at this time of year go to the speedway for Christmas lights and a movie.

Was this review helpful? Yes
Renee M, General Manager at SpringHill Suites Charlotte Concord Mills Speedway, responded to this review

Thank you for choosing SpringHill Suites for your lodging needs. We appreciate your comments and we look forward to serving you again in the near future. More 

2 reviews
1 of 5 stars Reviewed November 26, 2014 via mobile

Maybe it's because hubby's corporate discount site gave us priceline to book with.... But the room and experience was horrible. Not one to be easily upset, I was in tears by midnight. Room was small and pullout bed was broken and had no sheets. Front desk gave three sets of assorted dirty sheets before we could get the correct one... More 

Was this review helpful? Yes
Sharon M, Guest Relations Manager at SpringHill Suites Charlotte Concord Mills Speedway, responded to this review

I would like to thank you for taking the time out of your busy name to fill out our guest survey. I would also like to apologize that we as a team fell short of meeting your expections during your stay with us. We take these matter very serious and I will be sure to look troughly into all of... More 

Lenoir, North Carolina
1 review
5 of 5 stars Reviewed November 17, 2014

A great place to stay for a weekend shopping trip! The room was huge and fit five of us adults very comfortably. It was clean, convenient to shopping and restaurants, and a good breakfast. I will return.

Was this review helpful? Yes
Renee M, General Manager at SpringHill Suites Charlotte Concord Mills Speedway, responded to this review

We appreciate your patronage to marriott. Thank you for choosing our hotel for your recent stay. More 

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Additional Information about SpringHill Suites Charlotte Concord Mills Speedway

Address: 7811 Gateway Lane NW, Concord, NC 28027
Location: United States > North Carolina > Concord
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Charlotte Concord Mills Speedway 3*
Number of rooms: 95
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Also Known As:
Springhill Suites Charlotte Concord Mills Speedway Hotel Concord
Springhill Suites Concord

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