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Holiday Inn Express Charlotte - Concord / I-85

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7772 Gateway Lane NW, Concord, NC 28027
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Holiday Inn Express Charlotte - Concord \/ I-85
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149 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

We checked in, got to the room, had asked for a crib. Two hours later called, no crib. Called again, no crib. The front desk person told us "I am the only one here, will check the storage as soon as I get a chance". By 9pm, we did not want to jeopardize our infants safety, so we left the... More 

Helpful?
Thank Sebastian L
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your feedback of our property. Please accept my sincerest apologies for the inconvenience you experienced during your stay. We have a very dedicated staff who strives to meet the need of every guests. Our front desk can become very busy during peak check-in time and some requests may be delayed. I will pass this along to my... More 

Bedford, Virginia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great, safe one night stay. The breakfast wasn't so great, but the nightly rate was low enough to make it worth it. Many restaurants, including Starbucks are near. Easy access to I85. It was clean and beds were very comfortable.

Helpful?
Thank shannon j
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for taking the time to let us know about your experience during your recent stay at the Holiday Inn Express. We appreciate your kind comments in reference to our comfortable beds and ideal location. Thank you for staying with us and we hope to see you again soon! Sincerely, More 

Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

This is our favorite, affordable chain. It never feels cookie cutter. We have stayed at several and each one is unique and tastefully decorated. The overall theme is modern in style, but understated and comfortable. The room smelled a tiny bit of smoke, which was not optimal, but it was very well appointed with a small fridge, microwave and beautiful... More 

Helpful?
Thank nycsheree
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay! Our staff try to go above and beyond for every guest and they will certainly benefit from your feedback. I apologize for the smell of smoke in the room. I will look into this issue and you can be assured... More 

Coppell, Texas
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed December 19, 2015

Combined business and family time. Hotel was exceptionally clean and the hotel staff was more than accommodating. Needed an additional room during ACC football championship weekend - NO PROBLEM. I can't say enough about how good this place was and how close it was to plenty of eateries and things to do. Would definitely come back...

Helpful?
Thank Toney F
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for staying with us while visiting Charlotte! I am delighted to hear that you enjoyed our property and that our staff was more than accommodating. Our staff takes great pride in delivering quality customer service so I will be sure to pass this on to them. We look forward to seeing you again in the future. Warm regards, More 

Manton, Michigan
Level Contributor
103 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed December 17, 2015 via mobile

Visiting family, 2nd time in the area, very friendly staff, clean room, decent free breakfast, AARP discount. Accidentally made our reservation at the HIE 10 miles+ down I85...when we got here the front desk helped us get that straightened out with ease. Will definitely stay here again.

Helpful?
Thank RetireeOTR
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you for your review of our property. I am pleased to hear that our staff was able to handle your reservations issues with ease. We take great pride in delivering superior customer service and your feedback allows us to know we have been successful in doing so. We look forward to seeing you again soon. Thank you for staying... More 

Massachusetts
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 10, 2015

Heading home after a long day on the road headed here as we usually find this chain hotel to be a good one and this one did not disappoint. Clean, furnishings in good condition, comfortable beds. I always love having the coffee in the room as I am an early riser. Staff helpful and friendly. Good night sleep and then... More 

Helpful?
Thank Doreen D
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Tyler C Sales Manager More 

North Carolina, United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 5, 2015

Great service when you walk thru the door. The room was just as described, clean and inviting. We have stayed here many times because of the fabulous location. At least 6 restaurants within walking distance. Mall less than a mile, many attractions within a few miles, easily accessible from the interstate.

Helpful?
Thank Beth G
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you so much for your review of our property. I am very pleased to hear that you were more than satisfied with your room and the staff. Our staff takes great pride in delivering a top notch guest experience and I will be sure to pass this along to them. Thank you for staying with us again and we... More 

Level Contributor
2 reviews
4 of 5 stars Reviewed November 18, 2015

I have stayed at Holiday Inn, Concode for around 15 days and I really enjoyed my stay at this hotel. The staff and management were extremely friendly and were right there to help when needed. It's great place to stay !

Helpful?
Thank donp892
Billy G, General Manager at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Billy G General Manager More 

South Carolina
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 16, 2015

We were traveling through here from Salisbury, NC and decided to stay because of the location across from Concord Mills Outlet Mall as well as restaurants. Check in was very simple, I mean like under 5 minutes and I was very pleased with that. We were also offered the option of a room near the elevator and one away from... More 

Helpful?
Thank MizPeps
Billy G, General Manager at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Billy G General Manager More 

1 review
5 of 5 stars Reviewed November 8, 2015

On the weekend of October 30, 2015, my family had to endure a funeral for the sudden, unexpected death of a dearly loved member, Reggie Mack. We were forced to handle many arrangements in a short period of time. During this tragic time, one of the few pleasant moments was our transaction with your Hotel. Ms. Natasha at the Concord/... More 

Helpful?
Thank Darrell A
Tyler C, Director of Sales at Holiday Inn Express Charlotte - Concord / I-85, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to see you again soon! More 

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