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All 25 Concord hotels

Country Inn & Suites By Carlson

2.5 of 5 Hotel   |   580 Dickens Place NE, (I-85 at Exit 60), Concord, NC 28025
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Ranked #10 of 25 hotels in Concord
A recent review
3 of 5 stars reviewed 2 weeks ago
hollybm78
  • Reviews (114)
  • Photos (11)
  • Amenities
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  • Room tips (24)
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114 people have reviewed this hotel

Traveler rating
    62
    30
    12
    3
    7
See reviews for
47
20
7
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stay at this hotel every year on our way to the beach. I've been pretty happy so far but each year it gets a bit worse. The customer service was good but not extraordinary. We've never used the pool but it looks clean although small. The room was clean but I've seen cleaner. There was what I hope to... More

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Raleigh, North Carolina
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago

called the phone number listed for the hotel in their directory to make a reservation. The person I spoke with did not tell me that this was a 800 number at a central office. I requested a 1st floor handicap room, 1 night 1 adult AARP rate late arrival guaranteed with a credit card. I asked to use my points... More

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CarlsonRezidor, Online customer Care at Country Inn & Suites By Carlson, responded to this review

Dear judithpate, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We do apologize for any confusion that took place with regards to your reservation. We hope for another opportunity to exceed your expectations. More

Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As always our week long trip was made great by the caring and dedicated staff. The breakfast was great week days and weekend alike. We will continue to choose this hotel for all our visits to this area whether traveling with the grandkids or not.

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Alcoa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel is very nice and reasonably priced. We were in town for the Hot Rod Power Tour and the parking area was very nice and safe for our expensive cars. The girl at the front desk was great. The room was excellent and very clean. Modern beds and furniture. Great hotel for under $100 a night.

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 28, 2014

I am a travel agent. Booked a king suite several weeks before our stay for NASCAR weekend. I took the red eye from Phoenix to Richmond VA and drove to Waynesboro where my husband has been staying for work. That afternoon I called to confirm our reservations with the hotel. Friday through Monday and everything was fine, I was told.... More

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CarlsonRezidor, Online, Customer Support at Country Inn & Suites By Carlson, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction with the hotel. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. If you would like to discuss your stay further, please contact Corporate Customer Care. More

Miami, Florida, United States
2 reviews
1 of 5 stars Reviewed May 3, 2014

Stayed here with a group of other families for gymnastics Regionals. They gave us a handicap room without advising that's all they had. Arrived late and didn't ask for room change. First night, first towel I grabbed after showering was dirty and USED. It had disgusting stains (let's keep it there). Called front desk to bring a replacement towel after... More

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CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, responded to this review

Dear Jackie G, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn and Suites standards. More

1 review
3 of 5 stars Reviewed May 2, 2014

The hotel was clean and had polite service. The breakfast was okay for the price. The room had a comfy bed and a cute layout but it wouldn't be My number one choice if I had looked longer. But it was a good deal. Not many good hotels in this area to begin with. But if you want a clean... More

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Miramar, Florida
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 29, 2014

This hotel was awful- I would never recommend this hotel to anyone , if you can avoid it !! stay far away. I had to switch rooms 3 times because the room was dirty and did not accommodate my specific needs. Wifi was not available during our stay. I was misinformed about the shuttle to the airport and front desk... More

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CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, responded to this review

Dear anadurden, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We do apologize for the condition of your guest, the WIFI, and any misscommunication with the shuttle. We hope for another opportunity to... More

Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed April 24, 2014

Room was very clean...staff friendly, knowledgeable. Walls thin....we were next to a linen/supply closet on 3rd floor....lots of noise early and late. Breakfast very skimpy in comparison to other Country Inns we have stayed in the past. Could see the bottom of the foam cup of coffee....in the lobby and the dining room.......Pretty bad when the in-room coffee is stronger!... More

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 of 5 stars Reviewed March 27, 2014

We stayed here due to reviews on Trip Advisor and were not disappointed. Lobby was clean and welcoming. Room was large and well appointed. Bathroom was huge and had a fan ( I am surprised how many hotel bathrooms do not have a fan!). My only complaint was that the phone rang in the room next door at 6:30 and... More

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Additional Information about Country Inn & Suites By Carlson

Address: 580 Dickens Place NE, (I-85 at Exit 60), Concord, NC 28025
Phone Number:
Location: United States > North Carolina > Concord
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson 2.5*
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Also Known As:
Country Inn & Suites Concord Hotel Concord
Country Inn And Suites Concord

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
80

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