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Hilton Garden Inn Charlotte/Concord

Certificate of Excellence
3.0 of 5
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7831 Gateway Lane, Concord, NC 28027
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Hilton Garden Inn Charlotte/Concord
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Ranked #1 of 24 Hotels in Concord
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Suzanne B Raleigh, North Carolina, United States
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294 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Raleigh, North Carolina, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

I had the longest week and I was so tired and not too excited about going to Concord NC. When I arrived at the hotel, I just wanted to sleep. And I was grouchy. AJ greeted me with the biggest smile and was friendly and welcoming. He said that I had been upgraded to a suite. Yeah, right. I opened... More 

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Elgin, Illinois
Top Contributor
51 reviews 51 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

I had a very good experience at this hotel. It was comfortable, and worth the money I paid. The room was clean, except for a few crumbs left on the desk from the last person. There was no safe in the room which I was hoping there would be. They offered around the clock coffee/tea at the front lobby with... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great location with several restaurants and fast food nearby. Mins from concord mills. Check in was speedy and check out was even faster. Room was clean and very comfortable. Very quite and could not hear other guest. Lots of annemities. Great price. Hotel staff were very friendly. We will stay again .

Was this review helpful? Yes 1
Philadelphia, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stay in a lot of hotels each year for business but had never stayed at a Hilton Garden Inn. This hotel was an outstanding value. The staff was exceedingly helpful and friendly and the facility was clean and very nice. It is not the Four Seasons but neither was it priced like one.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Lawrenceville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Highly recommend this hotel to anyone needing to stay in the Charlotte area. Staff was very accommodating and polite. Rooms were very comfortable and beds were totally adjustable - Firmness. I will stay here next time I go to Charlotte, NC.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
North Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

I stay at this hotel a few times a year and I have never been disappointed. The hotel is clean and the staff is friendly. This is home a couple of days each year for my friend and I when we get away to do some shopping!

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Lenoir, North Carolina
Top Contributor
138 reviews 138 reviews
29 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 28, 2015

We came in on Friday for a conference & had very nice accommodations. The break rooms for our classes were spacious and the hotel staff was very helpful. We will most certainly return to this venue. The breakfast was very good and the coffee was awesome!

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Concord, United States
1 review
3 of 5 stars Reviewed March 28, 2015

Normally, staying at a Hilton Garden is exceptional, this was one time when it wasn't. My room had a strong mildew smell either from the use of a sour mop when cleaning or bad evaporation pan in the HVAC. In either case, it was not pleasant. They were sold out so I knew another room was not an option. Upon... More 

Review collected in partnership with Hilton Garden Inn

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Prince George, Virginia
1 review
5 of 5 stars Reviewed March 25, 2015

The hotel was clean. It was very nice. But the main thing that stood out was the entire staff being so friendly and helpful. This included the front desk, house keeping, even the maintenance staff went out of their way to greet you and make sure all you needed was being provided. A wonderful hotel and I'll never stay anywhere... More 

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North Carolina
Contributor
18 reviews 18 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 22, 2015

Me and my daughter stayed here so we could go to concord mills for the day. This is a very clean hotel and the bed was very comfortable. If you are a Hilton honors member than you can check in to the hotel and select your room before you even get there. They have room service til 10 and the... More 

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