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All 24 Concord hotels

Hilton Garden Inn Charlotte/Concord

3.0 of 5 Hotel   |   7831 Gateway Lane, Concord, NC 28027
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Ranked #1 of 24 Hotels in Concord
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Mary R United States
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264 reviews from our community

Traveler rating
    185
    55
    14
    7
    3
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56
66
11
101
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great in all areas. Rooms are always clean and inviting. Would recommend to anyone that is on a business trip. Rates are very reasonable. You are always made to feel at home. The always offer discounts and ways to make you want to return

Review collected in partnership with Hilton Garden Inn

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Rural Retreat, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Wonderful room, great service, pleasant staff.. Will stay here on future trips to the area.. Hotel has everything one could need on a trip.. If ever needing a banquet type setting this hotel and staff really put on a great event begining to end..

Review collected in partnership with Hilton Garden Inn

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Blackstock, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

My experience with this hotel is one that would highly recommend it to anyone looking for a place to host a banquet, awards ceremony, company workshop, training, etc. The professionalism shown by the staff at this hotel is second to none and at the value, you can't beat it. Seriously, if you are looking for a place in the Concord... More 

Review collected in partnership with Hilton Garden Inn

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North Carolina
Contributor
18 reviews 18 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Hilton Garden Inn last week for a conference. This hotel is beautiful and everything was spotless. The hotel staff was the NICEST staff I have met in such a long time. The manager was even in the lobby/breakfast area serving coffee and talking to guest all morning. The breakfast was FANTASTIC. They have waitresses who come... More 

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North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed at this hotel over three times now and everytime I have been here, its been a great experience. Great location at a good price. What shocked me is that the person at the front desk recognized me from the last time me and my husband stayed here.

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Lynchburg, Virginia
Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife had just arrived from Central America and she was exhausted. We chose the hotel for the location which is very convenient to the airport. The staff, accomadations, and serve was excellent. Will definately stay here again.

Review collected in partnership with Hilton Garden Inn

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2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is fantastic very clean.Friendly and knowledgeable staff eagerly waiting to help you. Breakfast was fantastic $9.99 but made to order and very tasty. Room service was very fast and delicious.Did I mention clean this is the cleanest hotel we stayed at in years spotless. They really deserve that 98.0 rating!

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Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

the extra charge for breakfast is grating. charging a minimum of $7 when all we want is a piece of fruit or a slice of toast is a rip off. the whirlpool had an out f order sign on it the whole weekend so we couldn't use that. desk staff were both slow and ineffective in controlling a bunch of... More 

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Agyei O, Manager at Hilton Garden Inn Charlotte/Concord, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At Hilton Garden Inn, we promise to do whatever it takes to ensure... More 

Hillsborough, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I awoke to no hot water. There were no solutions provided or compensation for the inconvenience. While the other services were satisfactory I felt as if there should have been some compensation for the inconvenience of having to take an ice cold shower.

Review collected in partnership with Hilton Garden Inn

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Agyei O, Manager at Hilton Garden Inn Charlotte/Concord, responded to this review

Hello Randall M, Please accept our apologies for not having a hot shower upon your departure. We unfortunately experienced an area wide natural gas issue at 6:30am on Thursday, January 8th due to extreme cold temperatures. From our understanding low pressure on the natural gas lines caused many businesses to not have heat or hot water. At approximately, 2:30pm our... More 

Tallahassee, Florida
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our first stay at a Hilton Garden Inn and we were very pleased. Friendly staff and clean and tidy facilities. This hotel was a great value and we plan on using this one and other HGI's in the future.

Review collected in partnership with Hilton Garden Inn

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Additional Information about Hilton Garden Inn Charlotte/Concord

Address: 7831 Gateway Lane, Concord, NC 28027
Phone Number:
Location: United States > North Carolina > Concord
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Charlotte/Concord 3*
Number of rooms: 109
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Also Known As:
Hilton Garden Inn Charlotte/Concord Hotel Concord
Hotel Style:
#1 Business Hotel in Concord
#1 Family Hotel in Concord
#1 Romantic Hotel in Concord
#2 Best Value Hotel in Concord

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