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Residence Inn Charlotte Concord

Certificate of Excellence
3.0 of 5
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7601 Scott Padgett Parkway, Concord, NC 28027
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1 room 1 adult
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Residence Inn Charlotte Concord
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144 Reviews from our TripAdvisor Community

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Rossburg, Ohio
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Have stayed at Residence Inn properties in the past, for their comfort and consistency. This property was no exception. The staff is helpful and friendly, with smiles at every meeting with them. The room was spotless and of comfortable size. The breakfast is very nice, not just doughnuts and cereal, but hot foods and in very clean surroundings. The bed... More 

Helpful?
Thank lab5373
Keith W, Front Office Manager at Residence Inn Charlotte Concord, responded to this review

Dear Valued Guest, Thank you for your kind words about your stay we are always happy to hear from our guests, We look forward to the next time you are in the area. More 

Raleigh, North Carolina
Level Contributor
190 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
5 of 5 stars Reviewed January 5, 2016

Stayed here for an overnight pit-stop. Dinner meeting in SC ran late, and it was too late to do any more driving. We typically don't stay in Residence Inns, but have had some good experiences with them in the past. The rate was comparable to other hotels, so we chose this property over a typical hotel. Check in was fast... More 

Helpful?
Thank adventuretravelernc
Keith W, Front Office Manager at Residence Inn Charlotte Concord, responded to this review

Thank you for taking the time to let us know about your experience during yoru stay. We always love to hear from our guests when they have enjoyed their time in the Concord area. If you are ever in the area again please let us know. More 

Pittsburgh, Pennsylvania
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed January 1, 2016

We have stayed at this hotel probably four times since it opened (2009, I believe). I'm not sure what the normal turnaround is for updates, but our most recent stay showed that the rooms have really come into need for that. Stained furniture and carpets tarnish what otherwise is a fantastic location for activities related to the track. The staff... More 

Helpful?
Thank mrmedoes
Keith W, Front Office Manager at Residence Inn Charlotte Concord, responded to this review

Thank you for taking the time to let us know about your most recent stay. We will pass on your information about the rooms. Also we will let our staff know your kind words about their service. Please let us know if you are in the area again and we will ensure your experience is a different one. More 

Fairfield, NJ
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed December 11, 2015

I stayed in this property for the second time this year. It's an above average Marriott Residence Inn. The rooms are well kept, and the staff is among the best I have had the joy to work with. The room was nice and cozy, the bed was comfortable and the TV had lots of channels to choose from. A win... More 

Helpful?
Thank RGoltsch
Andre C, General Manager at Residence Inn Charlotte Concord, responded to this review

Thank you for taking the time to share your experience at the Resident Inn Concord. To hear such a positive response, really brings joy to the staff and I. We really do attempt to make a memorable experience to our entire guest. The staff and I look forward to see you again the next time you visit Concord. More 

Glasgow, Scotland
Level Contributor
208 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed November 27, 2015

Just stayed here for 4 nights. As a Marriott gold, we got upgraded to a 2 bedroom suite, which was nice and the staff were very friendly. But the room was not nearly as clean as it should have been. Spots on the kitchenette floor were easily cleaned ( by me!). Other people's hair in the showers. Yuck. Also, the... More 

Helpful?
Thank intrepidtraveler23
Keith W, Front Office Manager at Residence Inn Charlotte Concord, responded to this review

Dear Valued Guest, Thank you for taking time to let us know about your stay. We have discussed this issue with the housekeeping staff to improve our guest experiences in the future. Thank you again for let us know about your stay so that we may constantly improve our satisfaction for our guest. More 

Roanoke, Virginia
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed October 24, 2015

As I am a big fan of Marriott properties and go out of my way to stay in a Marriott to receive reward points, this property served my purpose of a one night stay but it is in need of a little TLC. Check in was easy, friendly and efficient. First room was still in the midst of some maintenance... More 

Helpful?
Thank mville24112
Keith W, Front Office Manager at Residence Inn Charlotte Concord, responded to this review

Dear Valued Guest, Thank you for letting us know about your great experience with us. We have shared your great review with our staff and look forward to you staying with us in the future. More 

Level Contributor
71 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed October 15, 2015

My family ended up stranded here in a two bedroom suite for a night after flying into the Charlotte airport because the roads to Columbia, SC, were impassable due to flooding. The location in Concord is very convenient because it is away from the Charlotte city center, but is in the close vicinity to the Concord Mills Mall, dining options... More 

Helpful?
Thank ChampCamp
Keith W, General Manager at Residence Inn Charlotte Concord, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn Charlotte Concord. The Staff and I love to here when we have pleased the guest and met your expectations. We hope that you will stay with us the next time you are in the area. More 

Kevil, Kentucky
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 12, 2015

The hotel was nice, rooms were clean, and staff was very courteous. Room was nice and clean, but furnishings were a little worn. I was there 3 nights and had a great stay. The room was fully equipped for a long stay, full kitchen, and fireplace.

Helpful?
Thank Matt W
Keith W, Front Office Manager at Residence Inn Charlotte Concord, responded to this review

Dear Matt W. We always love to hear back from our guests and how much they enjoyed their stay. We are glad we could accommodate you while you were in the Concord area. We are due for renovations soon so hopefully if you are back in the area after that time you can stay with us again and see the... More 

Palm Coast, Florida
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 8, 2015

The Ritz it ain't, but for a nice place to stay while visiting the Concord area the Residence Inn has a nice lobby, clean rooms, friendly and accommodating staff, and is well located. I stayed in one of their rooms with a fireplace, which was very nice and cozy, especially since it was the end of winter and still on... More 

Helpful?
Thank Mitchell L
Keith W, Front Office Manager at Residence Inn Charlotte Concord, responded to this review

Thank you for writing to us about your experience at the Residence Inn Charlotte Concord. It is pleasure to hear that the hotel and staff met all your expectation and hope you continue to choose the hotel on your visits to Concord NC. We will look forward to seeing you soon. More 

Greensboro, North Carolina
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed September 1, 2015

My oldest son was to begin a new school year so we decided to go to Concord Mills to go back to school shopping and make a weekend of it. We decided to stay at Residence Inn as we are familiar with other properties and have found the accommodations to our satisfaction. When we got into the room, the den... More 

Helpful?
Thank C B
Keith W, Front Office Manager at Residence Inn Charlotte Concord, responded to this review

Thank you for taking the time to share your experience. The information you provided will be used to correct the areas you addressed. We value all guest and know that you are able to go somewhere else. We have already made steps to provide you with the quality and cleanliness that you are use to. We hope that you will... More 

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