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All 2 Clayton hotels

Comfort Suites Clayton

2.5 of 5 Hotel   |   761 Enterprise Dr, Clayton, NC 27520
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Comfort Suites Clayton
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Ranked #2 of 2 Hotels in Clayton
A recent review
3 of 5 stars Reviewed September 26, 2014
mookster1338 Chattanooga, TN
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33 reviews from our community

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9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chattanooga, TN
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 26, 2014

Other reviews mention a musty smell. I'm not sure if I would have preferred that or the overpowering smell of disinfectant that greeted us as we walked in the room. Luckily we were only there to sleep, which we did very well. Damaged and dirty bathroom fixtures, water stains on the ceilings, carpet lifting up in spots. If you don't... More 

Was this review helpful? Yes
COMFORTSUITESNC302, General Manager at Comfort Suites Clayton, responded to this review

Thank you for your feedback and would like to offer our sincere apology for the room condition on your recent stay. We have addressed your concerns with our Head Housekeeper to ensure our room are up to standardand corrected. We hope you stay with us again. Comfort Suites Management More 

The Villages, Florida
Top Contributor
51 reviews 51 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 24, 2014

We stayed for 2 nights. The room had a musty smell like it was damp but we were only there to sleep so it was not too bad. The room was clean, bed comfortable. The breakfast was very good with a lot of choices including waffles, eggs, sausages, cereal. The front desk staff was not very helpful when we had... More 

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COMFORTSUITESNC302, General Manager at Comfort Suites Clayton, responded to this review

Hello Helen K Thank you for your comment and feedback on your recent stay at our hotel. We use all feedback to make necessary improvements to our hotel. We have recently upgraded our Wifi connection for a faster connection for our guests and also went through a major deep cleaning in our rooms to eliminate any damp or musty smell.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2014

I reviewed some of the comments by pervious guests and seen a couple of negative reviews which make me a bit concern on booking, however I gave them a call. When calling the hotel I spoke with Marty who was very pleasant answering the phone. There was a lot of noise in the background to hear so he asked if... More 

Was this review helpful? Yes 1
COMFORTSUITESNC302, General Manager at Comfort Suites Clayton, responded to this review

Hi Gene, We like to thank you for taking the time to write this review to let others know of quality service you recieved from our staff. We always strive to provide each guests with quality service along with a great experience. It was a delight and pleasure of having you at our hotel and look forward to your next... More 

Newton, North Carolina
2 reviews
2 of 5 stars Reviewed September 7, 2014 via mobile

Overpowering mildew odor...girl at the desk was friendly, but the room smelled like mildew/mold so strongly that I never got used to the smell. Overall gross feeling to the room. Dark and muggy. I had to leave shortly after arrival and go to another hotel. The wifi was also terrible and the picture on the tv was old school grainy.... More 

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COMFORTSUITESNC302, General Manager at Comfort Suites Clayton, responded to this review

We are so sorry of the room condition on your recent stay with us and would like to sincerely apologize on behalf of our entire staff. Please contact us directly at 919-553-1234 so we can discuss all the UPGRADES and IMPROVEMENTS we made to our hotel. Thank you, Comfort Suites Management More 

Travelers are raving about these Clayton hotels

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 22, 2014

Extremely subpar and unclean, I was hesitant to even walk around barefooted! This horrid experience started when we were issued a mildew infested room upon arrival. I went to the front desk and was issued a room on the second floor that was dirty. The iton was still out from when the guest before were using it. There was also... More 

Was this review helpful? Yes
COMFORTSUITESNC302, General Manager at Comfort Suites Clayton, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and had made improvements to ensure we offer an exceptional experience for our guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior... More 

New York City, New York
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 17, 2014

The pros: beautiful lobby and breakfast area. Spacious room, pretty decent clean environment. The staff for the most part were polite when we interacted with them. The location is very convenient for getting to/from the Raleigh area and the area is pretty quiet overall. Cons: Internet service here is NOT happening. We addressed this with the front desk staff and... More 

Was this review helpful? Yes
COMFORTSUITESNC302, General Manager at Comfort Suites Clayton, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We have upgraded our internet service and also off FREE long distance in our... More 

Babylon, New York
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 28, 2014

Stayed here while visiting family in town. The rooms are more of a junior suite as they smaller and don't possess truly seperate living and sleeping quarters. Overall the room was clean with standard amenities. My only gripe was the wall mounted climate control unit directly next to the bed. Not horrible, but I don't like having a fan running... More 

Was this review helpful? Yes
COMFORTSUITESNC302, General Manager at Comfort Suites Clayton, responded to this review

Thank you for taking the time to give us feedback your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Comfort Suites Staff More 

Ashburn, Virginia
1 review
2 of 5 stars Reviewed May 27, 2014

For the price of this hotel I expected it to be a little better. The furniture in our room was ripped and the rug was very sticky. Not what I had the last time I stayed there, which was only one year before. The staff people were all very nice, I got the feeling they were doing all they could... More 

Was this review helpful? Yes
COMFORTSUITESNC302, General Manager at Comfort Suites Clayton, responded to this review

Thank you for your feedback and allow me to apologize on behalf of our hotel for the room conditions on your recent visit. I have shared your feedback with our owners and we have made improvement to our room ensure we meeting our guests expectations. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope... More 

London
Top Contributor
114 reviews 114 reviews
67 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed May 19, 2014 via mobile

We decided to stay here as it was five minutes away from some family we were visiting. The room and amenities were similar to most hotels of this ilk. However the main reason I'd give it 2 stars is the musty smell that was just over bearing in the room. I don't know if it was coming from the air... More 

Was this review helpful? Yes
COMFORTSUITESNC302, General Manager at Comfort Suites Clayton, responded to this review

Thank you for your feedback and allow us to express how disappointed we are in our hotel in the service we provided Allow me to apologize on behalf of our hotel on your recent visit. This is not the image we like to protray to our guest which we had made all the improvement to our hotels. We hope you... More 

north carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 9, 2014

I have stayed at this hotel several times and each time it seems the rates increase. My most recent stay (May 5, 2014) was the final straw with the regular rate of $105 being reduced only $5 with my AAA card. The hotel is always clean, staff has usually been friendly, but from now on I'll be staying 6 miles... More 

Was this review helpful? Yes 1
COMFORTSUITESNC302, General Manager at Comfort Suites Clayton, responded to this review

Thank you for feedback on your stay while visiting Clayton. Our rates are set based the brand and other hotels in the surrounding area. Please visit Choicehotels.com or call our hotel directly at 919-553-1234 for discounts and specials. Thank you, Comfort Suites Management More 

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Additional Information about Comfort Suites Clayton

Address: 761 Enterprise Dr, Clayton, NC 27520
Phone Number:
Location: United States > North Carolina > Clayton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Clayton 2.5*
Number of rooms: 78
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Also Known As:
Comfort Suites Clayton Hotel Clayton

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