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Comfort Suites Clayton

2.5 of 5
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761 Enterprise Dr, Clayton, NC 27520
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Comfort Suites Clayton
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Ranked #2 of 2 Hotels in Clayton
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35 Reviews from our TripAdvisor Community

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    6
    10
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    4
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4
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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    (35)
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    (12)
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    (9)
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Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The room was average sized for a "suite", and it had just one TV which is in the sleeping area; which makes the couch rather useless as you cannot watch TV through the wall partition. Our room smelled a bit musty, and not particularly clean. The road noise level was surprisingly high for being a ways off the highway. But... More 

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Atlanta, Georgia
1 of 5 stars Reviewed 3 days ago NEW

Terrible mildew smell in the room. The staff moved me but the second room was only slightly better. Realized the next morning there was mold growing on the wood furniture and divider panels. The halls and lobby were in much better shape. Front desk staff was nice. Something needs to be done about the moisture issue in the rooms.

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Travelers are raving about these Clayton hotels

Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

It shows its age. Nothing to rave about but it serves it's purpose. Window shaker AC units, small baths but the water is hot. Needs the attention of a carpet cleaner and new wall paper throughout. Place shows its age.

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Chattanooga, TN
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed September 26, 2014

Other reviews mention a musty smell. I'm not sure if I would have preferred that or the overpowering smell of disinfectant that greeted us as we walked in the room. Luckily we were only there to sleep, which we did very well. Damaged and dirty bathroom fixtures, water stains on the ceilings, carpet lifting up in spots. If you don't... More 

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COMFORTSUITESNC302, General Manager at Comfort Suites Clayton, responded to this review

Thank you for your feedback and would like to offer our sincere apology for the room condition on your recent stay. We have addressed your concerns with our Head Housekeeper to ensure our room are up to standardand corrected. We hope you stay with us again. Comfort Suites Management More 

The Villages, Florida
Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed September 24, 2014

We stayed for 2 nights. The room had a musty smell like it was damp but we were only there to sleep so it was not too bad. The room was clean, bed comfortable. The breakfast was very good with a lot of choices including waffles, eggs, sausages, cereal. The front desk staff was not very helpful when we had... More 

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COMFORTSUITESNC302, General Manager at Comfort Suites Clayton, responded to this review

Hello Helen K Thank you for your comment and feedback on your recent stay at our hotel. We use all feedback to make necessary improvements to our hotel. We have recently upgraded our Wifi connection for a faster connection for our guests and also went through a major deep cleaning in our rooms to eliminate any damp or musty smell.... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 12, 2014

I reviewed some of the comments by pervious guests and seen a couple of negative reviews which make me a bit concern on booking, however I gave them a call. When calling the hotel I spoke with Marty who was very pleasant answering the phone. There was a lot of noise in the background to hear so he asked if... More 

Was this review helpful? Yes 2
COMFORTSUITESNC302, General Manager at Comfort Suites Clayton, responded to this review

Hi Gene, We like to thank you for taking the time to write this review to let others know of quality service you recieved from our staff. We always strive to provide each guests with quality service along with a great experience. It was a delight and pleasure of having you at our hotel and look forward to your next... More 

Newton, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 7, 2014 via mobile

Overpowering mildew odor...girl at the desk was friendly, but the room smelled like mildew/mold so strongly that I never got used to the smell. Overall gross feeling to the room. Dark and muggy. I had to leave shortly after arrival and go to another hotel. The wifi was also terrible and the picture on the tv was old school grainy.... More 

Was this review helpful? Yes 1
COMFORTSUITESNC302, General Manager at Comfort Suites Clayton, responded to this review

We are so sorry of the room condition on your recent stay with us and would like to sincerely apologize on behalf of our entire staff. Please contact us directly at 919-553-1234 so we can discuss all the UPGRADES and IMPROVEMENTS we made to our hotel. Thank you, Comfort Suites Management More 

New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 22, 2014

Extremely subpar and unclean, I was hesitant to even walk around barefooted! This horrid experience started when we were issued a mildew infested room upon arrival. I went to the front desk and was issued a room on the second floor that was dirty. The iton was still out from when the guest before were using it. There was also... More 

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COMFORTSUITESNC302, General Manager at Comfort Suites Clayton, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and had made improvements to ensure we offer an exceptional experience for our guests. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior... More 

New York City, New York
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 17, 2014

The pros: beautiful lobby and breakfast area. Spacious room, pretty decent clean environment. The staff for the most part were polite when we interacted with them. The location is very convenient for getting to/from the Raleigh area and the area is pretty quiet overall. Cons: Internet service here is NOT happening. We addressed this with the front desk staff and... More 

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COMFORTSUITESNC302, General Manager at Comfort Suites Clayton, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We have upgraded our internet service and also off FREE long distance in our... More 

Babylon, New York
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed May 28, 2014

Stayed here while visiting family in town. The rooms are more of a junior suite as they smaller and don't possess truly seperate living and sleeping quarters. Overall the room was clean with standard amenities. My only gripe was the wall mounted climate control unit directly next to the bed. Not horrible, but I don't like having a fan running... More 

Was this review helpful? Yes
COMFORTSUITESNC302, General Manager at Comfort Suites Clayton, responded to this review

Thank you for taking the time to give us feedback your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Comfort Suites Staff More 

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