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All 27 Cherokee hotels

Holiday Inn Express Cherokee/Casino

2.5 of 5 Hotel   |   376 Painttown Road, Highway 19 and Highway 441, Cherokee, NC 28719
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Ranked #14 of 27 Hotels in Cherokee
A recent review
5 of 5 stars Reviewed July 20, 2014
277CarlM Morristown, Tennessee
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187 reviews from our community

Traveler rating
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    54
    22
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Cherokee/Casino
See the most recent reviews
Palm Harbor, Florida
Contributor
17 reviews 17 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed August 3, 2014 via mobile

This location is in desparate need of remodeling. The cooling and heating units do not 'condition' the air adequately. Our room was consistenly damp and either too hot or too cold. The hotel was sold out both nights of our stay; the hotel has one luggage cart. The staff had to be reminded of membership amenities and was seen multiple... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear DebraTony D, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest... More 

Morristown, Tennessee
Top Contributor
64 reviews 64 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 20, 2014

We have stayed at several Cherokee area hotels. This is the best one yet. Friendly front desk people. Rooms are spacious, clean, and comfortable.The most comfortable bed and pillows that I have had at a hotel in a long time. Super good morning breakfast with everything you could ask for. We will definitely stay here again when in the area.... More 

Was this review helpful? Yes 6
North Carolina
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 15, 2014

Everything about the hotel was as it should be; clean, safe, friendly staff. The only negative thing I would say is that the walls were a bit thin. I could hear the tv in the next room. And although the hotel is very close to Harrah's, there is no proper sidewalk on that side of the street to walk over... More 

Was this review helpful? Yes 3
Pulaski, Tennessee
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 10, 2014

The holiday inn is very over rated anymore doesn't, have the things in rooms that these small hotel-motels has. The people in small motels are so much nicer not rude and act like they don,t care except for the money you pay them. You say anything to them and they tell you that,s the way it is. And the cost... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Janie T, Thank you for taking the time to provide feedback on your stay. It is unfortunate the pricing structure of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More 

Kalamazoo, Michigan
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 5, 2014

We spent 4 nights at this motel. Our room 235 was good size, really good firm mattresses and sparkly clean linens. The wall paper was pulling away at the seams and needs either repasting or completely repapering. We arrived to find the evening shift on duty and couldn't have wished for a friendlier reception. We had several encounters coming and... More 

Was this review helpful? Yes 2
Jacksonville, Florida
Contributor
17 reviews 17 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 5, 2014

Wasn't even thru the door and was greeted by staff. Was upgraded without asking to best in house (we are Platinum with IHG) Arrived early and room was ready. As always Staff is Great to excellent. Price is a little high but it is a Tourist destination with the Casino across the street. Breakfast bar was fully stocked even with... More 

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burlington nc
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 3, 2014

Clean and large rooms, courteous staff and excellent breakfast. Price is little elevated but location makes it worth. Plenty of parking in back for motorcycle trailer. I had a noisy neighbor on floor above and could hear him walking at around about 4 am each night. Don't know if that was because of hotel or just loud occupant,regardless if possible... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Ray S, Thank you for taking the time to review our hotel. I am glad that you liked most aspects of our facility, especially our courteous staff and clean large rooms. I apologize for any inconvenience you may have experienced regarding the noise levels. Rest assured that this has been noted and taken into account to improving our service.... More 

Rock Hill, South Carolina
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 29, 2014

We enjoyed our overnight stay at Cherokee NC! Will definitly return. The hot breakfast was very good and had something for each of us. Clean room and a shower easily accessed for 4 senior citizens. lovely pool area

Was this review helpful? Yes
Top Contributor
51 reviews 51 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 26, 2014

Arrived on a Friday afternoon front desk personnel weren't to impressive as to our needs about a non smoking room and didn't recognize us a a Platinum Member . The next morning the female Teresa at the desk was very helpful about our needs and fixed the issue. Over all great stay clean environment . The third floor is all... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Randykunath, Thank you for taking the time to review our hotel and for being a Platinum Elite member of our IHG Rewards Club program. I am glad that despite the incident during your check in, you still had a great stay with us. I apologize for any inconvenience you may have experienced. I have shared you comments with our... More 

Clayton, Delaware
Top Contributor
56 reviews 56 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 15, 2014

If you are looking for a decent alternative to Harrah's casino property, this one will do. It is right across the street from Harrah's and is within walking distance. It is typical of Holiday Inn Express in terms of room, hot breakfast, lobby, etc. There was a nice fireplace in the breakfast area, and ample seating for relaxing. The rooms... More 

Was this review helpful? Yes 2
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Additional Information about Holiday Inn Express Cherokee/Casino

Address: 376 Painttown Road, Highway 19 and Highway 441, Cherokee, NC 28719
Phone Number:
Location: United States > North Carolina > Cherokee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Cherokee/Casino 2.5*
Number of rooms: 93
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Also Known As:
Holiday Inn Express Cherokee/ Hotel Cherokee
Holiday Inn Cherokee
Cherokee Holiday Inn Express

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