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All 27 Cherokee hotels

Holiday Inn Express Cherokee/Casino

2.5 of 5 Hotel   |   376 Painttown Road, Highway 19 and Highway 441, Cherokee, NC 28719
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Ranked #15 of 27 hotels in Cherokee
A recent review
5 of 5 stars Reviewed July 12, 2012
CDCwoman Chinle, Arizona
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170 people have reviewed this hotel

Traveler rating
    39
    57
    45
    21
    8
See reviews for
30
86
12
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
There are newer reviews for Holiday Inn Express Cherokee/Casino
See the most recent reviews
Chinle, Arizona
Top Contributor
67 reviews 67 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 12, 2012

We stayed at this Holiday Inn and enjoyed it. We got to the hotel the staff was friendly and accomodated us. The rooms we reserved were not available, which could have been a big issue if the staff was not pro-active and cared. They accomodated us with what they had to our satisfaction. We are two families and my niece... More

Was this review helpful? Yes 3
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 9, 2012 via mobile

This is by far the worst Holiday Inn experience I have ever had. The room wad not clean, they did not have laundry facilities on site. I was directed to a laundry mat across the street??? I will not use this experience to gauge other Holiday Inns. All other HI's I have stayed in this trip were excellent. I will... More

Was this review helpful? Yes 3
IHGCare, IHG Care at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Frecklesxl80, Thank you for taking the time to complete a review about your stay on TripAdvisor. We are deeply sorry we fell below your expectations. It is the feedback we receive from our valued guests, like you,that would enable us to target problem areas and take the necessary actions to further improve the services and amenities that we offer.... More

Cleveland, Tennessee
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 23, 2012

The staff was great; the breakfast was exceptional and the hotel was clean.We checked in June 22 and wanted to stay until June 24 but had to leave because I have asthma and I am having a full attack now because of the smoke. The 3rd floor is the "smoking section" and we were on the 2nd floor. I was... More

Was this review helpful? Yes 3
Management response:

Dear Carmie60, Thank you for taking the time to write your review on Tripadvisor. We apologize for any inconvenience experienced during your stay. We are sincerely concerned when situations like these occur, and would like to investigate further. We have sent you a private message to obtain additional information about your stay. Sincerely, Myrna M Case Manager IHGCare More

Gainesville, Georgia, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 22, 2012

This was the second time we stayed at this hotel. The staff was courteous and the room was clean. The location was good. It was located across from the casino and within a two minute drive to the shops. The breakfast bar had a good selection of food items. We will definitely stay here again.

Was this review helpful? Yes 3
Bournemouth, United Kingdom
Top Contributor
50 reviews 50 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 22, 2012

We stayed here while traveling through the mountains and it is a beautiful little place, lovely and quiet with great hospitality. A nice breakfast to start the day off right.

Was this review helpful? Yes 3
Charlotte, North Carolina
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 18, 2012

This is my second time at this hotel. My husband and I stayed the weekend of 6/15 and we enjoye dit. It's in a great location; across the street from the Casino. So it's in walking distance. Let's see.... Hotel - overall, seemed clean. Rooms - We stayed in the standard king room and it was roomy, clean, and comfortable.... More

Was this review helpful? Yes 2
north ga
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 22, 2012

This hotel is located across the street from Harrah's Casino, great for walking. Check in was great, the girl at the counter was wonderful. She told my 4 year old grandson about some of the Indian dances. We entered out room, it was a great size and it seemed to look ok. Once we were settled in we started to... More

Was this review helpful? Yes 4
Management response:

Dear ngagirl, Thank you for the detailed review of our hotel. I am glad to hear that you like the location our property and friendliness of our staff. Kindly accept my sincerest apologies for the room accommodations you had. Whilst I am really pleased with the good comments, I truly value the bad comments as this gives us the opportunity... More

Stanley, North Carolina
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 16, 2012

This is across the street from the casino. I used points for this stay (25,000). This is ALOT for this hotel, the rate is only $87 so not sure what the big deal is as this hotel is NOT worth paying #25,000 points. They should offer rides across the street for free also. The AC worked great...lol.

Was this review helpful? Yes 4
Maiden, NC
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 6, 2012

My husband and I checked into the hotel for a one night stay on 3/30. Unfortunatley, our requested room type was not ready at the time of check in. It took them approximately 30 mins or so for them to get room ready. They were very apologetic and accomodating due to the hassle. They made right by us by discounting... More

Was this review helpful? Yes 5
Zebulon, North Carolina
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 4, 2012

I was very skeptical before staying at this hotel. However, upon booking a reservation at another hotel in the Cherokee area and not being able to find the hotel we quickly turned around and checked out this place. It was definitly not the worst place we have stayed at and fortunatly they had rooms available. We had no issues while... More

Was this review helpful? Yes 3
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Additional Information about Holiday Inn Express Cherokee/Casino

Address: 376 Painttown Road, Highway 19 and Highway 441, Cherokee, NC 28719
Phone Number:
Location: United States > North Carolina > Cherokee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Cherokee/Casino 2.5*
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Also Known As:
Holiday Inn Express Cherokee/ Hotel Cherokee
Holiday Inn Cherokee
Cherokee Holiday Inn Express

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Let the Cherokee Holiday Inn Express Hotel & Suites be your center of operations when you visit the Cherokee area. Located at the entrance of Harrah's Cherokee Casino our brand new hotel is also just minutes from the Great Smoky National Park, trout fishing, whitewater rafting and Cherokee historical attractions. Our 93 room property not only offers beauty in landscaping and architectural design, it offers the latest in technology and superior customer service to make your stay a truly unique experience. Our spacious rooms are beautifully furnished and are equipped with high speed internet, state of the art telephone system with voice mail, remote control cable TV, irons, ironing boards and hair dryers. There are 16 suites and four ADA accessible rooms for those who might need expanded options. Your complimentary breakfast will be served in our beautiful two story Great Room which features a massive stone fireplace. You will enjoy working out in our well equipped fitness center overlooking our courtyard and pool area. When you visit Cherokee you don't have to gamble on comfort or convenience. At Holiday Inn Express Hotel & Suites great service is always a sure bet. ... more   less 
Number of rooms
93

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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