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All 27 Cherokee hotels

Holiday Inn Express Cherokee/Casino

2.5 of 5 Hotel   |   376 Painttown Road, Highway 19 and Highway 441, Cherokee, NC 28719
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60%
Ranked #15 of 27 hotels in Cherokee
A recent review
3 of 5 stars reviewed 1 week ago
tac2323 North Carolina
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170 people have reviewed this hotel

Traveler rating
    39
    57
    45
    21
    8
See reviews for
30
86
12
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
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English first
North Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The good: very close to the casino. The walk is about 5 minutes and crossing the street is no big deal. The hotel is a typical HI Express and was just fine for sleeping and a shower. The tv even was HD which was a surprise. I didn't have a problem with noise around me. The not so good: overpriced... More

Was this review helpful? Yes 1
Watkinsville, Georgia, United States
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Drove to Bryson City from Georgia to see the Model Railroad Train Museum. Decided to check out Harrah's Hotel and Casino in Cherokee. The hotel was booked solid, so we went across the street to the Holiday Inn Express. The king size bed was great and the room was cool, quiet and clean. The bathroom could use a little updating,... More

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Greensboro, NC
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel is across the street from the hotel but its a nightmare getting out of the parking lot. Once I saw the location I really didn't want to lose my parking space to go out to eat. The hotel staff was accommodating to me when I needed a frig which was good but I would not now if I... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear missanita, Thank you for taking the time to post your comments. We're sorry for the shortfalls you have experienced during your stay. It is regrettable that we fell below your expectations. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. Thank you for staying and... More

Palm Harbor, Florida
Contributor
15 reviews 15 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

This location is in desparate need of remodeling. The cooling and heating units do not 'condition' the air adequately. Our room was consistenly damp and either too hot or too cold. The hotel was sold out both nights of our stay; the hotel has one luggage cart. The staff had to be reminded of membership amenities and was seen multiple... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear DebraTony D, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest... More

Morristown, Tennessee
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed at several Cherokee area hotels. This is the best one yet. Friendly front desk people. Rooms are spacious, clean, and comfortable.The most comfortable bed and pillows that I have had at a hotel in a long time. Super good morning breakfast with everything you could ask for. We will definitely stay here again when in the area.... More

Was this review helpful? Yes 5
North Carolina
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 15, 2014

Everything about the hotel was as it should be; clean, safe, friendly staff. The only negative thing I would say is that the walls were a bit thin. I could hear the tv in the next room. And although the hotel is very close to Harrah's, there is no proper sidewalk on that side of the street to walk over... More

Was this review helpful? Yes 3
Pulaski, Tennessee
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 10, 2014

The holiday inn is very over rated anymore doesn't, have the things in rooms that these small hotel-motels has. The people in small motels are so much nicer not rude and act like they don,t care except for the money you pay them. You say anything to them and they tell you that,s the way it is. And the cost... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Janie T, Thank you for taking the time to provide feedback on your stay. It is unfortunate the pricing structure of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Kalamazoo, Michigan
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 5, 2014

We spent 4 nights at this motel. Our room 235 was good size, really good firm mattresses and sparkly clean linens. The wall paper was pulling away at the seams and needs either repasting or completely repapering. We arrived to find the evening shift on duty and couldn't have wished for a friendlier reception. We had several encounters coming and... More

Was this review helpful? Yes 2
Jacksonville, Florida
Contributor
18 reviews 18 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 5, 2014

Wasn't even thru the door and was greeted by staff. Was upgraded without asking to best in house (we are Platinum with IHG) Arrived early and room was ready. As always Staff is Great to excellent. Price is a little high but it is a Tourist destination with the Casino across the street. Breakfast bar was fully stocked even with... More

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burlington nc
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 3, 2014

Clean and large rooms, courteous staff and excellent breakfast. Price is little elevated but location makes it worth. Plenty of parking in back for motorcycle trailer. I had a noisy neighbor on floor above and could hear him walking at around about 4 am each night. Don't know if that was because of hotel or just loud occupant,regardless if possible... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Ray S, Thank you for taking the time to review our hotel. I am glad that you liked most aspects of our facility, especially our courteous staff and clean large rooms. I apologize for any inconvenience you may have experienced regarding the noise levels. Rest assured that this has been noted and taken into account to improving our service.... More

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Additional Information about Holiday Inn Express Cherokee/Casino

Address: 376 Painttown Road, Highway 19 and Highway 441, Cherokee, NC 28719
Phone Number:
Location: United States > North Carolina > Cherokee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Cherokee/Casino 2.5*
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Also Known As:
Holiday Inn Express Cherokee/ Hotel Cherokee
Holiday Inn Cherokee
Cherokee Holiday Inn Express

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Let the Cherokee Holiday Inn Express Hotel & Suites be your center of operations when you visit the Cherokee area. Located at the entrance of Harrah's Cherokee Casino our brand new hotel is also just minutes from the Great Smoky National Park, trout fishing, whitewater rafting and Cherokee historical attractions. Our 93 room property not only offers beauty in landscaping and architectural design, it offers the latest in technology and superior customer service to make your stay a truly unique experience. Our spacious rooms are beautifully furnished and are equipped with high speed internet, state of the art telephone system with voice mail, remote control cable TV, irons, ironing boards and hair dryers. There are 16 suites and four ADA accessible rooms for those who might need expanded options. Your complimentary breakfast will be served in our beautiful two story Great Room which features a massive stone fireplace. You will enjoy working out in our well equipped fitness center overlooking our courtyard and pool area. When you visit Cherokee you don't have to gamble on comfort or convenience. At Holiday Inn Express Hotel & Suites great service is always a sure bet. ... more   less 
Number of rooms
93

Questions & Answers

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1 question

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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