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All 27 Cherokee hotels

Holiday Inn Express Cherokee/Casino

2.5 of 5 Hotel   |   376 Painttown Road, Highway 19 and Highway 441, Cherokee, NC 28719
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Ranked #16 of 27 hotels in Cherokee
A recent review
5 of 5 stars reviewed 3 weeks ago
TwigCaldwell Lenoir, North Carolina
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153 people have reviewed this hotel

Traveler rating
    35
    52
    39
    19
    8
See reviews for
27
80
11
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
Lusby, Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I never got to see my room. I had made a reservation in January and secured it with a credit card. Apparently the card declined and by 6pm with no phone call my 2 night reservation was given away. When trying to check in I was told "sorry about your luck". With no help or suggestions of alternate places to... More

Was this review helpful? Yes 1
Adam P, Manager at Holiday Inn Express Cherokee/Casino, responded to this review

We sincerely apologize for the events that took place with your reservation. We do our best to try to accomodate every guest that stays with us, though without a valid credit card to guarantee a room, we make every attempt to contact before we cancel the reservaiton. More

Lenoir, North Carolina
Contributor
18 reviews 18 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was greated by a very nice polite young man at the desk when I arrived Sunday evening. He was very informative on eating establishments inthe area. I had a meeting at the Casino Hotel each day i stayed i was always greeted by the attendant and felt at home. I found the Hotel to be warm even after two... More

Was this review helpful? Yes 1
charleston
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here because Harrah's was booked. The hotel is just across the street from Harrah's and a easy walk to the Casino. Felt safe at night returning to the Hotel. Room okay. Clean just a little out dated. Staff was friendly. Breakfast was okay.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear jengia, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and are delighted to hear that... More

Raleigh, North Carolina
Top Contributor
55 reviews 55 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 16, 2014

The Holiday Inn Express was clean and comfortable. The staff was helpful and friendly. With the crazy weather, the room was warm while snow blew outside and was cool when it was sunny and warm outside (all in the space of 48 hours). The heat/ac unit blower turns on and off while in use, so the noise also turns on... More

Was this review helpful? Yes 1
Columbia, South Carolina
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 3, 2014

Because of a previous stay at this hotel, I did not mind returning and was pleased with my one night stay except for the easy-to-hear conversation from adjoining rooms. However, It was a pleasant relief after learning from the hotel receptionist that the concert I had planned to attend the night I arrived had been canceled. The hotel also offered... More

Was this review helpful? Yes 3
DeLand, Florida
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 21, 2014

The hotel itself is nice enough, clean and tidy. Room was clean and comfortable, and the free breakfast was fine too. My big problem is noise. We could easily hear the conversations of the people in the next room, as well as their TV. I hate that. I don't know what Holiday Inn can do to fix something like that,... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear mikeinflorida1507, Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Cincinnati, Ohio
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 5, 2014

I've been coming to Cherokee for many years and I always stay at this Holiday Inn Express ... I usually use points unless I'm traveling on business and even with points they take great care of me. The rooms are always clean and tidy and the staff is friendly and courteous. I can't speak much for the breakfast as I... More

Was this review helpful? Yes 2
Boston, Massachusetts
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 4, 2014

We stayed one night in a king suite and a two bedded queen suite. The hotel itself is directly across from the Harrahs Casino which is the biggest attraction in town. There is plenty of free parking. The front desk manager, David, could not have been more accommodating. He went out of his way to help us, particularly when one... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear PMayes, Thank you for being an IHG Rewards Club member and for leaving us a feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain... More

Conyers, Georgia
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 4, 2014 via mobile

Girls weekend outing initial arrival was 11:00 pm our room was on the 2nd floor. The room appeared clean with exception of a strong smell of pesticide fumes. We were ready to hit the casino, so we'll left our bags packed on the floor and left the room. Arriving back at the hotel at 4:00 am, ready for bed, pulling... More

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Savvy B, I appreciate you taking the time to share your experience regarding your stay at our hotel. I was delighted to read that after some initial issues with the room you received, these were soon sorted and this allowed you to enjoy your stay with us. We will always endeavor to ensure that all our guests stays are... More

Amsterdam
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed December 30, 2013

Right across the street from HARRAH's so an excellent choice if you want to visit the casino. Rooms are clean and decent and staff is friendly. Only breakfast ends a bit early ( 9.30) but its a great location to stay.

Was this review helpful? Yes 1

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Additional Information about Holiday Inn Express Cherokee/Casino

Also Known As:
Holiday Inn Express Cherokee/ Hotel
Holiday Inn Express Cherokee/ Hotel Cherokee
Holiday Inn Express Cherokee
Holiday Inn Cherokee
Cherokee Holiday Inn
Cherokee Holiday Inn Express
Address: 376 Painttown Road, Highway 19 and Highway 441, Cherokee, NC 28719
Phone Number:
Location: United States > North Carolina > Cherokee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 27 hotels in Cherokee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Cherokee/Casino 2.5*
Official Description (provided by the hotel):
Let the Cherokee Holiday Inn Express Hotel & Suites be your center of operations when you visit the Cherokee area. Located at the entrance of Harrah's Cherokee Casino our brand new hotel is also just minutes from the Great Smoky National Park, trout fishing, whitewater rafting and Cherokee historical attractions. Our 93 room property not only offers beauty in landscaping and architectural design, it offers the latest in technology and superior customer service to make your stay a truly unique experience. Our spacious rooms are beautifully furnished and are equipped with high speed internet, state of the art telephone system with voice mail, remote control cable TV, irons, ironing boards and hair dryers. There are 16 suites and four ADA accessible rooms for those who might need expanded options. Your complimentary breakfast will be served in our beautiful two story Great Room which features a massive stone fireplace. You will enjoy working out in our well equipped fitness center overlooking our courtyard and pool area. When you visit Cherokee you don't have to gamble on comfort or convenience. At Holiday Inn Express Hotel & Suites great service is always a sure bet. ... more   less 
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