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Holiday Inn Express Cherokee/Casino

2.5 of 5
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376 Painttown Road, Highway 19 and Highway 441, Cherokee, NC 28719
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1 room 1 guest
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Holiday Inn Express Cherokee\/Casino
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218 Reviews from our TripAdvisor Community

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Traveler rating
    48
    73
    65
    24
    8
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44
104
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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    (218)
  • Mar-May only
    (55)
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Wales
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Right opposite the casino, the hotel has free parking. The reception staff were very welcoming and helpful. Unfortunately had to have a smoking room as the hotel was fully booked, but ok for one night. No restaurant service in the hotel but a few places nearby. A good stay and good location for exploring the area.

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Kentucky
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very easy check-in with knowable staff, close to everything which means just across the street from the casino. This was a stopover on our way home to Bardstown KY from Charleston SC. Our room was nice and quiet and provided everything we needed to be refreshed for the rest of the way home. I thought I had requested a "non-smoking"... More 

Was this review helpful? Yes 1
Columbia, South Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 25, 2015

The desk clerks were very nice and efficient. Our first room was not clean. Hair was in the bed and tub. My husband and I were changed to the room next door. The floor was littered with lent and hair was embedded in different places. Cleanliness is substandard at this hotel. The final straw was when a soiled towel was... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Violetta619, Thank you for taking the time to post your feedback of your recent stay. We are delighted to read your positive remarks about our location and staff. However, we apologize for any inconvenience the room conditions may have caused you and your family. Rest assured, your feedback will be treated very seriously and our Housekeeping team will work... More 

Fuquay-Varina, North Carolina
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 10, 2015

I stayed for 4 nights for business. My room was clean, though beginning to show signs of wear. The sink stopper was damaged and the bed was beginning to sag. There were 2 days where my bed was made up, but the sink was not cleaned. Minor, but the lack of attention to detail was disappointing. The room was quiet,... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear aashleyjc, Thank you for posting a review about your stay with us. We are pleased to know that you found our breakfast options to be good and our rooms to be clean. However, we would like to apologize for falling short of your expectations regarding our internet connection and bathrooms. We also regret the issues you had with our... More 

Aberdeen, Maryland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 9, 2015

The night before we came to your hotel we thought it would be a good idea to go camping, we had never been camping in June and quickly realized why at 1030 at night because we could not sleep. So we headed to your hotel. We drove all night. When we got to your property at 10am we were not... More 

Was this review helpful? Yes 2
Port Saint Lucie, Florida
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 8, 2015

What a great surprise to be able to check into our hotel early! We arrived about 10:30 am and was greeted by hotel clerk Theresa who said they normally do not allow early check in, but since they had a room available she would give it to us! Our room was cleaned and ready and we were able to start... More 

Was this review helpful? Yes 1
Winnabow, North Carolina
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 7, 2015

This hotel has some of the friendliest and most helpful staff I have ever encountered in all my travels. The hotel was excellent by measure of room cleanliness, comfort of beds, great complementary breakfast and helpfulness of all the staff.

Was this review helpful? Yes 1
Salisbury, North Carolina
Level Contributor
73 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 5, 2015

Love that this hotel has more room and space then the last hotel in Cherokee. The staff is nice, quick, and helpful. One thing I do not care for is the breakfast. They had powered eggs and very thin turkey sausage. But the coffee was good, and they had a self made pancake maker. Other then that, I could stay... More 

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Spartanburg, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 4, 2015

Good location for Harrahs which is always full. Nice front desk staff. Pricey because location to casino , but nice. Book early fills up. Clean rooms . Good parking. Shuttle available to casino. Would stay there again if Harrahs full. Free continental breakfast.

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Hillsborough, North Carolina
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 23, 2015

At check-in, clerk was courteous but by himself and seemed to be overwhelmed. Upset because my reservation had been cancelled because expiration date on credit card wrong. Clerk said they called but I had no record of it. He was able to let us have a king room on the smoking floor. As soon as you stepped on the elevator... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Kathy R, We appreciate you leaving a candid feedback about your experience with us. It is pleasing to know that you enjoyed the breakfast served and you found our reception staff to be accommodating. However, we'd like to apologize for the shortcomings you may have encountered with the condition of the room that you were provided. Rest assured, this... More 

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