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Holiday Inn Express Cherokee/Casino

2.5 of 5
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376 Painttown Road, Highway 19 and Highway 441, Cherokee, NC 28719
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Holiday Inn Express Cherokee/Casino
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Ranked #12 of 28 Hotels in Cherokee
A recent review
3 of 5 stars reviewed 1 week ago
Violetta619 Columbia, South Carolina
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216 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Columbia, South Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The desk clerks were very nice and efficient. Our first room was not clean. Hair was in the bed and tub. My husband and I were changed to the room next door. The floor was littered with lent and hair was embedded in different places. Cleanliness is substandard at this hotel. The final straw was when a soiled towel was... More 

Was this review helpful? Yes 2
Fuquay-Varina, North Carolina
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed for 4 nights for business. My room was clean, though beginning to show signs of wear. The sink stopper was damaged and the bed was beginning to sag. There were 2 days where my bed was made up, but the sink was not cleaned. Minor, but the lack of attention to detail was disappointing. The room was quiet,... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear aashleyjc, Thank you for posting a review about your stay with us. We are pleased to know that you found our breakfast options to be good and our rooms to be clean. However, we would like to apologize for falling short of your expectations regarding our internet connection and bathrooms. We also regret the issues you had with our... More 

Aberdeen, Maryland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The night before we came to your hotel we thought it would be a good idea to go camping, we had never been camping in June and quickly realized why at 1030 at night because we could not sleep. So we headed to your hotel. We drove all night. When we got to your property at 10am we were not... More 

Was this review helpful? Yes 2
Port Saint Lucie, Florida
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a great surprise to be able to check into our hotel early! We arrived about 10:30 am and was greeted by hotel clerk Theresa who said they normally do not allow early check in, but since they had a room available she would give it to us! Our room was cleaned and ready and we were able to start... More 

Was this review helpful? Yes 1
Winnabow, North Carolina
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel has some of the friendliest and most helpful staff I have ever encountered in all my travels. The hotel was excellent by measure of room cleanliness, comfort of beds, great complementary breakfast and helpfulness of all the staff.

Was this review helpful? Yes 1
Salisbury, North Carolina
Level Contributor
73 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Love that this hotel has more room and space then the last hotel in Cherokee. The staff is nice, quick, and helpful. One thing I do not care for is the breakfast. They had powered eggs and very thin turkey sausage. But the coffee was good, and they had a self made pancake maker. Other then that, I could stay... More 

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Spartanburg, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good location for Harrahs which is always full. Nice front desk staff. Pricey because location to casino , but nice. Book early fills up. Clean rooms . Good parking. Shuttle available to casino. Would stay there again if Harrahs full. Free continental breakfast.

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Hillsborough, North Carolina
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 23, 2015

At check-in, clerk was courteous but by himself and seemed to be overwhelmed. Upset because my reservation had been cancelled because expiration date on credit card wrong. Clerk said they called but I had no record of it. He was able to let us have a king room on the smoking floor. As soon as you stepped on the elevator... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Kathy R, We appreciate you leaving a candid feedback about your experience with us. It is pleasing to know that you enjoyed the breakfast served and you found our reception staff to be accommodating. However, we'd like to apologize for the shortcomings you may have encountered with the condition of the room that you were provided. Rest assured, this... More 

Travelers are raving about these Cherokee hotels

Covington, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 19, 2015

Booked straight from the hotel, very nice and friendly. The place was clean. The beds are terrible. Was told they will be remodeling at the end of the year. Breakfast could improve. No fridge or microwave in room. Had to go down to the kitchen and use that microwave. Checked in on a Monday, when we returned to our room... More 

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david b, Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Thank you for your loyalty and choosing our hotel and brand. We are updating and hope to see you back again soon. More 

Nashville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 16, 2015

We go here several times a year to play and recharge our batteries. Planned a stop over on the return from a family reunion and as always found the place to be clean and the staff friendly. Rooms show their age and you can hear folks running down the halls but its a staple when visiting the area. also, the... More 

Was this review helpful? Yes
david b, Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Thank you for your review. We appreciate your loyalty and are making improvements. We hope to see you again in the future. More 

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