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Holiday Inn Express Cherokee/Casino

2.5 of 5
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376 Painttown Road, Highway 19 and Highway 441, Cherokee, NC 28719
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Holiday Inn Express Cherokee/Casino
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Ranked #16 of 28 Hotels in Cherokee
A recent review
3 of 5 stars reviewed 2 days ago
Dougal71 Columbia, South Carolina
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198 reviews from our community

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    60
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Columbia, South Carolina
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Was a very nice hotel when first opened, but over the last couple of years things have been let go and the property is starting to decline. It's a shame as the hotel is in almost perfect location to walk to the casino. Breakfast in the morning is very good, on par with other Holiday Inn Expresses. Pool is nice,... More 

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david b, Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Thank you for taking the time to leave us your review. We do appreciate you letting us know about your stay and can assure you we are updating and appreciate your loyalty. We are always striving to be better and the best way we can do that is with your input. Thank you again for staying with us. More 

McDonough, Georgia
Top Contributor
99 reviews 99 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My Mom and I stayed here for a Spring break visit to the GSMNP. The property is conveniently located to the park and to attractions related to Cherokee Indian culture. A casino is located across the street, if you're into that type of thing. The staff were very welcoming and accommodating. The breakfast bar could've been restocked in a more... More 

Was this review helpful? Yes 1
Nashville, Tennessee
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Oh, wow, they have really soft beds in a convenient location. Across the street is Harrahs Cherokee Casino. Down the street are shops and restaurants. Not a bad place in to stay. The breakfast buffet was ok. Please fix the shower rods, though.

Was this review helpful? Yes 1
david b, Manager at Holiday Inn Express Cherokee/Casino, responded to this review

We appreciate you choosing to stay with us and thank you for bringing this to our attention. We are on top of this issue and are taking care of it. Thank you again for choosing us. More 

Maryville, Tennessee, Usa
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent Hotel and location for events at Harrah's Cherokee. Hotel very clean and service very good. The only problem is with Cherokee itself. Town needs to add sidewalks in the area around Harrah's to make traversing to and from other hotels to the casino easier.

Was this review helpful? Yes 1
Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 14, 2015

I booked 2 rooms to go see a concert at the casino. At check in I was informed that both rooms were smoking rooms even though I had requested non smoking. The desk clerk informed me that when booked through a 3rd party (Expedia in this case), I was automatically assigned smoking rooms because they are less desirable and that... More 

Was this review helpful? Yes 1
david b, Manager at Holiday Inn Express Cherokee/Casino, responded to this review

We appreciate you staying with us and taking the time to leave us your feedback. what you had booked was best available room at check in and we apologize we could not accommodate your request for non smoking. We do want your stay to be the best it can be and if you ever have any questions about your reservations... More 

Spartanburg, South Carolina
2 reviews
4 of 5 stars Reviewed March 2, 2015

If you want to park your car for the entire weekend, this is the hotel for you! The casino is just across the street. Hotel was nice. Had the king size bed on the 1st floor and it was nice. The walls are really thin so you can hear lots of noise from the room beside you. Breakfast was good... More 

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NC
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 2, 2015

purpose of stay was to attend a concert at Harrah's Casino - hotel is just a short walk away, but be careful crossing the busy highway! Breakfast was okay, what you would typically expect, but I must commend the breakfast area staff for being extremely pleasant and working very hard to keep items stocked. Front desk clerks were also friendly... More 

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TARBORO
Contributor
13 reviews 13 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 25, 2015

Hotel is very conveniently located to the casino and is within walking distance. Rooms were ok, bed slept fairly well. Thought the room was a little over price considering how much the casino roomd were going for that same weekend but they were sold out. Breakfest is the usual Holiday Inn breakfest Would stay again though

Was this review helpful? Yes 1
david b, Front Office Manager at Holiday Inn Express Cherokee/Casino, responded to this review

We appreciate the review and thank you for choosing us. We are always looking for ways to improve and every review helps. More 

Clarksburg, MA
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 9, 2015

Room was very nice and well appointed. On the flip side as far as sleeping forget it. Walls are paper thin, could hear neighbor's tv, and even one of them going to the bathroom. Upstairs neighbors walked very heavy. Would probably not stay here again.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear Lorraine076, Your taking some time out of your busy day to write us a feedback regarding your recent stay is much appreciated. Thank you for regarding our hotel rooms as nice and well appointed. On the contrary, please accept my sincerest apologies if the noise levels inconvenienced you in any way. I assure you that this matter has already... More 

North Carolina
Contributor
18 reviews 18 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 6, 2015

My husband and I stayed here for 2 nights in December. It was a good stay. I was very happy to be able to check in early, by about 3 hours. The room was in okay condition. It's not the newest hotel, but if you are going to the casino, it's good. I was disappointed there wasn't a fridge in... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review

Dear travelingncchick, Thank you for your feedback. We are glad to hear you liked our location. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.... More 

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