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Magnuson Hotel Great Smokies Inn

1636 Acquoni Road, Cherokee, NC 28719
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Magnuson Hotel Great Smokies Inn
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Ranked #24 of 28 Hotels in Cherokee
A recent review
4 of 5 stars reviewed 3 days ago
charlieboy033 Concord, va
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112 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Concord, va
Top Contributor
58 reviews 58 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We usually stay at Harrah's on comps when we visit Cherokee,. This time there were no rooms available for our dates, so they comped us 3 nights at Great Smokies. Have to say: It was a pleasant change. Rooms were comparable, clean, great nights sleep & most of all: walking distance to many shops, eateries, etc. Staff couldn't have been... More 

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Amanda L, General Manager at Magnuson Hotel Great Smokies Inn, responded to this review

Hi charlieboy033, We want to thank you for such a fantastic review! Our hotel staff will be excited to hear about the wonderful comments you have said about them and your stay here. We are under new ownership and new management and have a lot of great changes happening to the hotel in 2015. Although it is good to hear... More 

Contributor
13 reviews 13 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

As the title states it's not the worst hotel I have stayed in and being fair I would give it a 3 and a half if I could, the place could do with a face lift and modernising, I can't remember the last time I watched TV on a CRT set, that aside the room was clean and well presented.... More 

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Amanda L, General Manager at Magnuson Hotel Great Smokies Inn, responded to this review

Hi Paul C We are so glad you took the time to review our hotel after our stay. This gives us an opportunity to see any and all strengths and/or weaknesses we may have. Our location in the Mountains, plus being the closest hotel to the National Park offers up the opportunity for some great sightseeing. You can hike some... More 

Honea Path, South Carolina
Top Contributor
135 reviews 135 reviews
12 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel evidently is under new management or ownership and has some growing pains. The room for two nights was comped through Harrah's so it would not be fair to complain since it I didn't technically pay for it. The room had a small but adequate size refrigerator which was clean and a microwave. The room was pretty clean. The... More 

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Amanda L, General Manager at Magnuson Hotel Great Smokies Inn, responded to this review

Dear Eddie W, Thank you so much for your review, we are very happy to hear you enjoyed your stay here. Great Smokies Inn is definitely going through some great changes here this year. First off, you are correct, the hotel is under new ownership and new management as well. We know that this hotel was a great destination spot... More 

Hoschton, Georgia
Contributor
18 reviews 18 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed April 9, 2015

Harrah's Cherokee comped a room for me here. The positives: It was clean, the staff were friendly, coffee was available at all times, small fridge in room, the TV and air worked, free parking and Wi-Fi. The negatives: it was dated, room key stopped working twice in 24 hrs., amenities were in short supply (basic soap, no shampoo or lotion,... More 

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Amanda L, Manager at Magnuson Hotel Great Smokies Inn, responded to this review

Dear Georgia_Hills, Thank you so much for your review of our hotel. We are very happy to hear how clean your room was, and how friendly our staff is. They will be delighted to hear that. We are very sorry to hear that your amenities were not available when you checked in. I have spoken with our Housekeeping Manager to... More 

Cherokee
Contributor
20 reviews 20 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 12, 2015

We made last minute reservations and were comped room by Harrah's Casino. The room was adequate but far below our normal standards. The decor was out dated and the room had a television that was from the last century. Security seemed lacking as well. We arrived late so we went to casino and got to room around 5am. Needless to... More 

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Amanda L, Manager at Magnuson Hotel Great Smokies Inn, responded to this review

Dear Michael H, Thank you for your review of the Great Smokies Inn. We are very sorry to hear about your stay here at the hotel. The hotel is currently under new ownership and new management. We are currently making changes to bring new life and higher standards to the hotel. 95% of our occupancy is from the Casino, so... More 

Chicago, Illinois
Top Contributor
91 reviews 91 reviews
27 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed December 31, 2014

Stayed at Magnuson via a Priceline bid for a 2 1/2 star hotel. No restaurant. No breakfast. Mattresses and pillows lumpy. Soap only in bathroom and it crumbled in one's hand. Light bulbs out in room. Internet access did not function. Told by front desk hotel is between ownership or management by way of explanation. Location at entrance to Smoky... More 

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Amanda L, Manager at Magnuson Hotel Great Smokies Inn, responded to this review

Dear ChicagoFamilyGuy, Thank you for your review of the Great Smokies Inn. We want to apologize for your stay here at the hotel. The ownership of the hotel has recently changed hands and is under new management as well. We are in the process of leasing out the restaurant and should hopefully have it open within the next few months.... More 

Travelers are raving about these Cherokee hotels

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 27, 2014

Stayed at GSI Christmas Day through Priceline.com bid. Was quite a nice looking "lodge" theme. Checked in with Princeton, very nice and friendly guy. Assigned room 15X poolside. Opened the door expecting damp dirty and musty. What I found was a very clean room, basic furnishings and comfortable. The bed was very comfortable. Could be compared to a Westin Heavenly... More 

Was this review helpful? Yes 1
Amanda L, Manager at Magnuson Hotel Great Smokies Inn, responded to this review

Dear YouveGotAirMale, First off, thank you very much much for your wonderful words about Princeton and our clean comfortable rooms. We have heard others like yourself say how clean our rooms are, and it's always great to know that we are doing our best and hearing that is shows. Regarding the WiFi issue, I am sorry that it was not... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 11, 2014

Hotel was OK. BUT, BEWARE..... employees not honest. All I am gonna say. Across the street is a lovely little cafe called Sassy's Sunflowers. Food is awesome, desserts are great too. Very very clean little cozy bakery/cafe.

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Amanda L, Manager at Magnuson Hotel Great Smokies Inn, responded to this review

Dear Debbie F, We are very sorry to hear about your stay here at the Great Smokies Inn. The hotel is currently under new Management and new Ownership and it is very disturbing to hear about issues you have had in the past. We want you to know that the new Owner and Management take honesty and integrity as of... More 

London, United Kingdom
Top Contributor
338 reviews 338 reviews
42 hotel reviews
187 helpful votes 187 helpful votes
3 of 5 stars Reviewed November 13, 2014

When we originally booked our ATI tour our stop in Cherokee was meant to be at the chestnut tree inn. We turned up there, and it looked great, but were told that our booking was wrong and had been moved to the great smoky mountain inn. The directions which we were given were terrible, this put together with several other... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed November 9, 2014

nice and helpful employees. Clean Room,plenty of hot water,nice to have coffee, In the room.beds were clean and comfortable.nice heat.this was a rewards stay and we enjoyed it.would stay here again even if it was not a rewards STAY.THANK YOU

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