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Magnuson Hotel Great Smokies Inn

1636 Acquoni Road, Cherokee, NC 28719
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Magnuson Hotel Great Smokies Inn
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116 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Fleetwood, North Carolina
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Poor experience when checking in, rooms not ready at 3pm check in was told to wait with everyone else no apology or explanation.After waiting we were told to form an orderly line have our ID ready and our hearing aids on I found no humor in this. A.C. From room above leaking through ceiling did report,mold growing on bottom of... More 

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Lexington, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The bed was very firm and the refrigerator was noisy.But the main thing was that we enjoyed our three day stay there!.The hotel manager,Amanda,was very nice and helpful!! The hotel staff was also good. We hope to visit again sometimes. Richard and Patsy

Was this review helpful? Yes 1
Johnson City, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Wonderful hotel experience. The staff were very friendly and always at your service they went out of their way to make everything nice. Beautiful hotel the new owner Amanda is really bringing the hotel back to its former glory it is a beautiful spot with a very scenic view. I would highly recommend staying here. No restaurant but food is... More 

Was this review helpful? Yes 1
Amanda L, General Manager at Magnuson Hotel Great Smokies Inn, responded to this review

Dear Shirl F, Thank you so much for the stellar review! We are very excited to hear when guests are noticing the differences that Amanda has made since she has taken over. And we couldn't agree with you more, she has been doing a fantastic job! Our staff will be very happy to read the great compliments you have given... More 

Covington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

As a rule we stay at Harrah's when we visit Cherokee but as there was no availability they set us up at this inn. Very convenient to the casino though the very low speed limit on Acquoni Rd is a minor hassle. Rooms pretty spacious and comfortable, the pillows are awesome, large bathrooms and decent televisions. Not only would we... More 

Was this review helpful? Yes 1
Amanda L, General Manager at Magnuson Hotel Great Smokies Inn, responded to this review

Dear Kevin J, Thank you so much for your review! We are very happy you enjoyed your stay here. The hotel is currently under new ownership and new management and it's great to hear that we are making a difference here. The hotel will be undergoing some great renovations here this year. Including new beds in all the hotel rooms.... More 

Concord, va
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 19, 2015

We usually stay at Harrah's on comps when we visit Cherokee,. This time there were no rooms available for our dates, so they comped us 3 nights at Great Smokies. Have to say: It was a pleasant change. Rooms were comparable, clean, great nights sleep & most of all: walking distance to many shops, eateries, etc. Staff couldn't have been... More 

Was this review helpful? Yes 1
Amanda L, General Manager at Magnuson Hotel Great Smokies Inn, responded to this review

Hi charlieboy033, We want to thank you for such a fantastic review! Our hotel staff will be excited to hear about the wonderful comments you have said about them and your stay here. We are under new ownership and new management and have a lot of great changes happening to the hotel in 2015. Although it is good to hear... More 

Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 15, 2015

As the title states it's not the worst hotel I have stayed in and being fair I would give it a 3 and a half if I could, the place could do with a face lift and modernising, I can't remember the last time I watched TV on a CRT set, that aside the room was clean and well presented.... More 

Was this review helpful? Yes 1
Amanda L, General Manager at Magnuson Hotel Great Smokies Inn, responded to this review

Hi Paul C We are so glad you took the time to review our hotel after our stay. This gives us an opportunity to see any and all strengths and/or weaknesses we may have. Our location in the Mountains, plus being the closest hotel to the National Park offers up the opportunity for some great sightseeing. You can hike some... More 

Honea Path, South Carolina
Level Contributor
141 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed May 13, 2015

This hotel evidently is under new management or ownership and has some growing pains. The room for two nights was comped through Harrah's so it would not be fair to complain since it I didn't technically pay for it. The room had a small but adequate size refrigerator which was clean and a microwave. The room was pretty clean. The... More 

Was this review helpful? Yes 1
Amanda L, General Manager at Magnuson Hotel Great Smokies Inn, responded to this review

Dear Eddie W, Thank you so much for your review, we are very happy to hear you enjoyed your stay here. Great Smokies Inn is definitely going through some great changes here this year. First off, you are correct, the hotel is under new ownership and new management as well. We know that this hotel was a great destination spot... More 

Hoschton, Georgia
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed April 9, 2015

Harrah's Cherokee comped a room for me here. The positives: It was clean, the staff were friendly, coffee was available at all times, small fridge in room, the TV and air worked, free parking and Wi-Fi. The negatives: it was dated, room key stopped working twice in 24 hrs., amenities were in short supply (basic soap, no shampoo or lotion,... More 

Was this review helpful? Yes 1
Amanda L, Manager at Magnuson Hotel Great Smokies Inn, responded to this review

Dear Georgia_Hills, Thank you so much for your review of our hotel. We are very happy to hear how clean your room was, and how friendly our staff is. They will be delighted to hear that. We are very sorry to hear that your amenities were not available when you checked in. I have spoken with our Housekeeping Manager to... More 

Cherokee
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed January 12, 2015

We made last minute reservations and were comped room by Harrah's Casino. The room was adequate but far below our normal standards. The decor was out dated and the room had a television that was from the last century. Security seemed lacking as well. We arrived late so we went to casino and got to room around 5am. Needless to... More 

Was this review helpful? Yes 10
Amanda L, Manager at Magnuson Hotel Great Smokies Inn, responded to this review

Dear Michael H, Thank you for your review of the Great Smokies Inn. We are very sorry to hear about your stay here at the hotel. The hotel is currently under new ownership and new management. We are currently making changes to bring new life and higher standards to the hotel. 95% of our occupancy is from the Casino, so... More 

Chicago, Illinois
Level Contributor
106 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed December 31, 2014

Stayed at Magnuson via a Priceline bid for a 2 1/2 star hotel. No restaurant. No breakfast. Mattresses and pillows lumpy. Soap only in bathroom and it crumbled in one's hand. Light bulbs out in room. Internet access did not function. Told by front desk hotel is between ownership or management by way of explanation. Location at entrance to Smoky... More 

Was this review helpful? Yes 1
Amanda L, Manager at Magnuson Hotel Great Smokies Inn, responded to this review

Dear ChicagoFamilyGuy, Thank you for your review of the Great Smokies Inn. We want to apologize for your stay here at the hotel. The ownership of the hotel has recently changed hands and is under new management as well. We are in the process of leasing out the restaurant and should hopefully have it open within the next few months.... More 

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