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Great Smokies Inn

1636 Acquoni Road, Cherokee, NC 28719
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1 room 1 guest
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Great Smokies Inn
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126 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I can't begin to describe how pleased I am with this hotel. The GM and staff are extremely helpful, considerate and friendly. Excellent customer service! They helped me make a special trip happen for my family. I would recommend this place to everyone! A+

Was this review helpful? Yes 1
Amanda L, General Manager at Great Smokies Inn, responded to this review

Hi katereena_14, Thank you so much for your amazing review of our hotel! We are very appreciative that you took the time to write a review for our hotel. It makes all the difference when we see that our efforts here are truly making a difference. Thank you again! Great Smokies Inn Management Team More 

Salisbury, North Carolina, USA
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Made last minute reservations via Harrah’s. The reservation guy had seemed almost apologetic saying with my calling last minute this was all that was available. I read the reviews and had some concern. However, wife and I had no problem with it. We were happy to get a place to be able to stay overnight, verses having to drive 4... More 

Was this review helpful? Yes
Amanda L, General Manager at Great Smokies Inn, responded to this review

Hi 222Dale222! Thank you so very much for your fantastic review! We are very excited and appreciate hearing the great responses we have been receiving from our guests lately! We are trying very hard here at the Great Smokies Inn to make every stay for our guest's an enjoyable one. Thank you again for taking the time to review our... More 

Tennessee
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I were hesitant to book a stay at Great Smokies Inn due to the negative reviews shown here. However, we threw caution to the wind and booked anyway as it was getting late and we needed to secure reservations. What a total surprise it was to us! The front desk personnel were super nice and effective, and... More 

Was this review helpful? Yes 1
Amanda L, General Manager at Great Smokies Inn, responded to this review

Dear Color-up, We are so very happy and pleased to hear about your wonderful stay. Thank you for taking the time and letting others know about our "Gem in Cherokee"! Our staff will be so grateful and proud to hear of your comments. We hope the next time you are in town we will have the opportunity to host your... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I am surprised that his hotel does not have better ratings. We stayed here for 2 nights and it was very clean and comfortable. The location is great because you can walk across the street and shop. The rates are very reasonable. The wi fi was pretty weak but that's my only complaint. I would definitely stay here again and... More 

Was this review helpful? Yes
Amanda L, General Manager at Great Smokies Inn, responded to this review

Hi Meagan N! Thank you so much for taking the time and writing such a stellar review of our hotel. It means so much to us to see that our hard work here is paying off. We look forward to seeing you again the next time you are in the area. Thank you again! Great Smokies Inn Management Team More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I spent 3 weeks here last fall when I was playing in the WSOP at the casino. I got a good rate and it was clean and conveniently located. The staff was very pleasant and respectful when I had to have peace and quiet while sleeping during the day. There need to be more ice machines because the walk was... More 

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Amanda L, General Manager at Great Smokies Inn, responded to this review

Hi Pkgdyjy, Thank you so much for your review of our hotel. We are so glad you enjoyed your stay here. The staff will be very excited to hear your great compliments about them! We are very sorry to hear about your cell phone issues. Unfortunately Verizon is the only carrier that provides service in this area. We hope to... More 

Franklin, Wisconsin
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After a drive through the Smoky Mts from Pigeon Forge this was a great location at other end of the main road through the park. Rooms were fine, had fridge which was nice, walking distance to a few restaurants with good trip advisor reviews. Clean, but VERY dated. Reminded me of old Howard Johnson Motor Lodge, still looks like those.... More 

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Amanda L, General Manager at Great Smokies Inn, responded to this review

Hi Lisa K! Thank you so much for your review, we are very happy you took the time to do so. The Hotel has recently been taken over by new management and new ownership, and is very excited about that. In the last two weeks we have replaced all the beds on the first floor and brand new flat screen... More 

1 review
1 of 5 stars Reviewed July 19, 2015

This hotel was dirty, no free breakfast, the wifi is bad. I canceled this reservation even though it was free. I do not recommend the hotel to anybody. I booked this hotel through Harrahs Cherokee and I think that they should take this hotel off of their list.

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Amanda L, General Manager at Great Smokies Inn, responded to this review

Dear Candace D, We are very sorry to hear your thoughts of our hotel in your review. We have recently switched over to new management and new ownership and are doing our best to make this a great hotel. I would love the opportunity to speak with you more about it, this will be a great way to hear exactly... More 

Travelers are raving about these Cherokee hotels

Liberty
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 16, 2015

Very large two bed poolside room. Nice location in a section of Cherokee many people never see. A bit off the beaten path but very comfortable and quiet. A short drive to restaurants, shopping, the casino, and the national park

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Amanda L, General Manager at Great Smokies Inn, responded to this review

Hi Richard B, We just wanted to say thank you for the review of the hotel, and are glad that you were able to see our corner of the town. We hope to see you again the next time you are in town. Thanks again! Great Smokies Management Team More 

1 review
2 of 5 stars Reviewed July 10, 2015

We booked the room for first floor because one of us is handicapped. We made sure reservations and front desk staff knew we would be a late arrival. When we checked in, our room had been given to someone else. We had to take a 2nd floor room---no elevator. When we finally got in our room, the air conditioner barely... More 

Was this review helpful? Yes
Amanda L, General Manager at Great Smokies Inn, responded to this review

Dear Carolyn J Thank you for your review of our Hotel. We are very sorry that your stay here was very unpleasant. Looking back on your reservation sent over from Harrah's, they did not mention anything about a handicap room or late arrival. We are currently under new ownership and new management. While we definitely have some growing pains, we... More 

Hopatcong
Level Contributor
5 reviews
3 of 5 stars Reviewed July 1, 2015

This is an older motel but it's been kept up well. The first floor rooms open directly onto the parking lot which is great if you have lots of luggage and other supplies to bring into your room. The staff are very friendly and the room was clean. The air conditioner worked well and the lighting was adequate. Each lamp... More 

Was this review helpful? Yes
Amanda L, General Manager at Great Smokies Inn, responded to this review

Joshua D We want to thank you for writing a review for our hotel. The hotel is in the process of changing our signs out front and want to apologize for that. Also we are in the process of leasing our restaurant out and hope to have it open within the coming months. We are very happy to hear you... More 

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