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Great Smokies Inn

1636 Acquoni Road, Cherokee, NC 28719
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Great Smokies Inn
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120 Reviews from our TripAdvisor Community

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48
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5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 of 5 stars Reviewed 1 week ago

This hotel was dirty, no free breakfast, the wifi is bad. I canceled this reservation even though it was free. I do not recommend the hotel to anybody. I booked this hotel through Harrahs Cherokee and I think that they should take this hotel off of their list.

Was this review helpful? Yes
Amanda L, General Manager at Great Smokies Inn, responded to this review

Dear Candace D, We are very sorry to hear your thoughts of our hotel in your review. We have recently switched over to new management and new ownership and are doing our best to make this a great hotel. I would love the opportunity to speak with you more about it, this will be a great way to hear exactly... More 

Liberty
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Very large two bed poolside room. Nice location in a section of Cherokee many people never see. A bit off the beaten path but very comfortable and quiet. A short drive to restaurants, shopping, the casino, and the national park

Was this review helpful? Yes
Amanda L, General Manager at Great Smokies Inn, responded to this review

Hi Richard B, We just wanted to say thank you for the review of the hotel, and are glad that you were able to see our corner of the town. We hope to see you again the next time you are in town. Thanks again! Great Smokies Management Team More 

1 review
2 of 5 stars Reviewed 2 weeks ago

We booked the room for first floor because one of us is handicapped. We made sure reservations and front desk staff knew we would be a late arrival. When we checked in, our room had been given to someone else. We had to take a 2nd floor room---no elevator. When we finally got in our room, the air conditioner barely... More 

Was this review helpful? Yes
Amanda L, General Manager at Great Smokies Inn, responded to this review

Dear Carolyn J Thank you for your review of our Hotel. We are very sorry that your stay here was very unpleasant. Looking back on your reservation sent over from Harrah's, they did not mention anything about a handicap room or late arrival. We are currently under new ownership and new management. While we definitely have some growing pains, we... More 

Travelers are raving about these Cherokee hotels

Hopatcong
3 of 5 stars Reviewed 4 weeks ago

This is an older motel but it's been kept up well. The first floor rooms open directly onto the parking lot which is great if you have lots of luggage and other supplies to bring into your room. The staff are very friendly and the room was clean. The air conditioner worked well and the lighting was adequate. Each lamp... More 

Was this review helpful? Yes
Amanda L, General Manager at Great Smokies Inn, responded to this review

Joshua D We want to thank you for writing a review for our hotel. The hotel is in the process of changing our signs out front and want to apologize for that. Also we are in the process of leasing our restaurant out and hope to have it open within the coming months. We are very happy to hear you... More 

Fleetwood, North Carolina
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Poor experience when checking in, rooms not ready at 3pm check in was told to wait with everyone else no apology or explanation.After waiting we were told to form an orderly line have our ID ready and our hearing aids on I found no humor in this. A.C. From room above leaking through ceiling did report,mold growing on bottom of... More 

Was this review helpful? Yes
Amanda L, General Manager at Great Smokies Inn, responded to this review

Dear alicias997, Thank you for your review of our hotel. We are so sorry you had a not so enjoyable stay here. We want to apologize for the comments of our front desk staff. This staff member, as well as the rest have been spoken to, to ensure comments like these never happen again. With our new ownership and new... More 

Lexington, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The bed was very firm and the refrigerator was noisy.But the main thing was that we enjoyed our three day stay there!.The hotel manager,Amanda,was very nice and helpful!! The hotel staff was also good. We hope to visit again sometimes. Richard and Patsy

Was this review helpful? Yes 2
Amanda L, General Manager at Great Smokies Inn, responded to this review

Dear Richard and Patsy, Thank you so much for your review, and kind words. Amanda has done such a great job since she has taken over as Managing Partner. We are so happy you enjoyed your stay here. The hotel will be receiving new beds next week for our first floor and Then in October for the second floor. We... More 

Johnson City, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 4, 2015

Wonderful hotel experience. The staff were very friendly and always at your service they went out of their way to make everything nice. Beautiful hotel the new owner Amanda is really bringing the hotel back to its former glory it is a beautiful spot with a very scenic view. I would highly recommend staying here. No restaurant but food is... More 

Was this review helpful? Yes 1
Amanda L, General Manager at Great Smokies Inn, responded to this review

Dear Shirl F, Thank you so much for the stellar review! We are very excited to hear when guests are noticing the differences that Amanda has made since she has taken over. And we couldn't agree with you more, she has been doing a fantastic job! Our staff will be very happy to read the great compliments you have given... More 

Covington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 27, 2015

As a rule we stay at Harrah's when we visit Cherokee but as there was no availability they set us up at this inn. Very convenient to the casino though the very low speed limit on Acquoni Rd is a minor hassle. Rooms pretty spacious and comfortable, the pillows are awesome, large bathrooms and decent televisions. Not only would we... More 

Was this review helpful? Yes 1
Amanda L, General Manager at Great Smokies Inn, responded to this review

Dear Kevin J, Thank you so much for your review! We are very happy you enjoyed your stay here. The hotel is currently under new ownership and new management and it's great to hear that we are making a difference here. The hotel will be undergoing some great renovations here this year. Including new beds in all the hotel rooms.... More 

Concord, va
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 19, 2015

We usually stay at Harrah's on comps when we visit Cherokee,. This time there were no rooms available for our dates, so they comped us 3 nights at Great Smokies. Have to say: It was a pleasant change. Rooms were comparable, clean, great nights sleep & most of all: walking distance to many shops, eateries, etc. Staff couldn't have been... More 

Was this review helpful? Yes 1
Amanda L, General Manager at Great Smokies Inn, responded to this review

Hi charlieboy033, We want to thank you for such a fantastic review! Our hotel staff will be excited to hear about the wonderful comments you have said about them and your stay here. We are under new ownership and new management and have a lot of great changes happening to the hotel in 2015. Although it is good to hear... More 

Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 15, 2015

As the title states it's not the worst hotel I have stayed in and being fair I would give it a 3 and a half if I could, the place could do with a face lift and modernising, I can't remember the last time I watched TV on a CRT set, that aside the room was clean and well presented.... More 

Was this review helpful? Yes 1
Amanda L, General Manager at Great Smokies Inn, responded to this review

Hi Paul C We are so glad you took the time to review our hotel after our stay. This gives us an opportunity to see any and all strengths and/or weaknesses we may have. Our location in the Mountains, plus being the closest hotel to the National Park offers up the opportunity for some great sightseeing. You can hike some... More 

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