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Fairfield Inn & Suites Cherokee

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568 Painttown Road, Cherokee, NC 28719
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Fairfield Inn & Suites Cherokee
Fairfield Inn & Suites Cherokee
Fairfield Inn & Suites Cherokee
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Fairfield Inn & Suites Cherokee
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    222 Reviews from our TripAdvisor Community

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    Traveler rating
      85
      77
      36
      16
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    50
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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (42)
    Date | Rating
    • English first
    • Any
    English first
    • All months
      (222)
    • Mar-May only
      (44)
    • Jun-Aug only
      (88)
    • Sep-Nov only
      (53)
    • Dec-Feb only
      (37)
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    Waco
    Level Contributor
    53 reviews
    18 hotel reviews
    common_n_hotel_reviews_1bd8 34 helpful votes
    3 of 5 stars Reviewed 1 week ago

    Our intent was to stop off in Gatlinburg, TN, only our trip to the Great Smoky Mountains. The mountains were spectacular; but everyone should run away from Gatlinburg. We certainly did. Horrible traffic, throngs of tourists, cheesy stuff everywhere, a terrible grid-locked place in such an otherwise pastoral area. So, we retreated to Cherokee, NC. It's claim to fame, a... More 

    Was this review helpful? Yes
    Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

    Thank you for taking the time to complete a survey on your recent visit. We are glad that you found our property clean and enjoyed our free breakfast. We apologize for the issues with the bed, pillows, and noise. Your comments are important to make sure we are always providing the best possible service. We hope that if you are... More 

    Springboro, Ohio
    Level Contributor
    19 reviews
    9 hotel reviews
    common_n_hotel_reviews_1bd8 10 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    Very nice Fairfield as most are, love the area, lots to do from playing in the creek to hunting down the waterfalls on any number of hikes in the Smokies. Good hot breakfast, nice area to just take a drive and look for wildlife also.

    Was this review helpful? Yes
    Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

    Thank you for taking the time to complete a survey regarding your recent stay. We are glad you found our property to be nice, offered a good hot breakfast and you enjoyed our many outdoor attractions. We hope that you will stay with us again whenever your travels bring you to Cherokee. More 

    Knoxville
    Level Contributor
    9 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 16 helpful votes
    4 of 5 stars Reviewed 2 weeks ago

    This hotel is across the street from the casino short walk back and forth,rooms were. Clean rooms love the pillows..THe only complaint was the ice machines some were out of order,and at the buffet some of the hot water jugs were out of water later in the day,so it was hard to make hot chocolate or tea.Friendly staff and would... More 

    Was this review helpful? Yes 1
    Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

    Thank you for taking the time to complete a survey on your recent stay. We are glad to hear that you enjoyed our close proximity to the casino and that you found our rooms to be clean. We apologize that one of the ice machines was out of order and that the hot water was empty. We hope that you... More 

    Lancaster, California
    Level Contributor
    39 reviews
    15 hotel reviews
    common_n_hotel_reviews_1bd8 25 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    Was just passing through Cherokee one night on the way to the Carolinas, and needed a place to stay. Harrah's wanted over $260/night before tax for a very simple room. What??? The best casinos here in California run less than $100/night, and $250 in Vegas would get you a nice suite. I have no issue spending $250+/night on a hotel,... More 

    Was this review helpful? Yes
    Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

    Thank you for taking the time to complete a survey on your recent stay. We are glad to hear that our staff was able to provide you with restaurant suggestions and quick service when you needed extra towels. We hope that you will stay with us again whenever your travels bring you to Cherokee. More 

    Level Contributor
    25 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 17 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    My friends and I had tickets to see the Ultimate Elvis contest at the Event center at Harrahs Cherokee and Casino. The hotel is right across the street from the casino floor, in fact it is closer to the casino than the casino hotels Creek and Soco towers. I chose this hotel due to location and fact that we needed... More 

    Was this review helpful? Yes 1
    Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

    Thank you for taking the time to complete a survey on your recent stay. We are glad to hear that you enjoyed our close proximity to the casino, and our complementary breakfast. We hope that you will stay with us again whenever your travels bring you to Cherokee. More 

    Tampa, Florida
    Level Contributor
    12 reviews
    9 hotel reviews
    common_n_hotel_reviews_1bd8 10 helpful votes
    3 of 5 stars Reviewed 3 weeks ago

    Nice, clean, updated hotel directly across the street from the casino. Staff was friendly throughout. Woke up the next morning and a valve had burst overnight and flooded half the hotel (opposite side). No water, breakfast, etc. On checkout, I was comped 50% off for the inconvenience. I had asked for the comp. Don't know if it would have been... More 

    Was this review helpful? Yes
    Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

    Thank you for taking the time to complete a survey on your recent stay. We apologize for the inconvenience from the lack of water. I am glad that our staff was able to issue a 50% discount due to the issue. We hope that you will give us another chance the next time you are in Cherokee. More 

    Knoxville, Tennessee, United States
    Level Contributor
    39 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 18 helpful votes
    5 of 5 stars Reviewed 3 weeks ago

    A very clean and comfortable place to spend the night. The personnel are very friendly and helpful. We were very pleased with our stay at this Hotel. The area around it has many attractions within an easy drive so we were there for 2 nights, would have stayed 3 but they were booked.

    Was this review helpful? Yes
    Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

    Thank you for taking the time to complete a survey on your recent stay. We are glad that you found our hotel to be clean and comfortable and our personnel friendly and helpful. We hope that you will stay with us again the next time you are in Cherokee. More 

    Level Contributor
    110 reviews
    12 hotel reviews
    common_n_hotel_reviews_1bd8 56 helpful votes
    4 of 5 stars Reviewed 4 weeks ago

    As I entered, the front staff was very friendly, nice and helpful. She made sure to tell me where everything was such as the pool, the exercise room, step by step directions to my room, all about breakfast and what would be served. The room was a bit small but very clean and stocked with the supplies I needed. Great... More 

    Was this review helpful? Yes
    Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

    Thank you for taking the time to complete a survey about your recent stay. We are glad to hear that you found our front desk staff friendly, nice, and helpful. We hope that you will stay with us again the next time your travels bring you to Cherokee. More 

    Level Contributor
    15 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    3 of 5 stars Reviewed 4 weeks ago

    Staff was very friendly, but we called ahead and were told we could check in at 3. We arrived exactly at 3 and was told it would be another 45 mins to an hour before rooms were ready. We finally checked in and rooms were clean. There was no refrigerator. We saw a show at Harrah's that night and came... More 

    Was this review helpful? Yes
    Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

    Thank you for taking the time to complete a survey on your recent visit. We apologize for the delay in check-in and the noise issue you experienced. Unfortunately in this instance we have failed to meet expectations. I hope that if you are in Cherokee again, you will give us another chance to impress you. More 

    Level Contributor
    5 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    5 of 5 stars Reviewed 5 weeks ago via mobile

    The proximity to the casino was awesome! It was a short walk across the street. The front desk staff was nice and courteous.The breakfast was great and the indoor pool was a nice surprise for my family. I would recommend this hotel.

    Was this review helpful? Yes
    Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

    Thank you for taking the time to complete a survey on your recent visit. We are glad to hear that you enjoyed the close proximity to the casino, our nice and courteous staff, and our breakfast. We hope you will stay with us again whenever your travels bring you to Cherokee. More 

    Questions? Get answers from hotel staff and past guests. Ask a question

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