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Fairfield Inn & Suites Cherokee

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568 Painttown Road, Cherokee, NC 28719
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1 room 1 guest
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Fairfield Inn & Suites Cherokee
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229 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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    (229)
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    (44)
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Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stay here quite frequently because it is across from a casino...The staff , past and current, have always been cooperative to our requests. They have always been friendly . A delicious array of breakfast items are available for guests. Great room rates !!!

Was this review helpful? Yes
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for completing a survey on your recent stay. We are glad that you enjoyed our close distance to the casino, our friendly staff, and our hot breakfast. Thank you for being a loyal guest, and we hope to see you soon! More 

Winterville, North Carolina
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 days ago NEW

Arrived around 3:30 and our room was not ready even though check-in time is supposed to be 3:00. After killing some time in the casino, came back a little after 4:00 and our room was ready. Room was nice and clean and A/C worked great. Unless you're actually staying in the casino, you won't get any better than this for... More 

Was this review helpful? Yes
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey on your recent visit. I apologize that you were unable to check-in until 4:00PM. Your comments allow us evaluate our procedures to ensure that these are isolated issues. I am glad that you enjoyed our close proximity to the casino and our complimentary breakfast. We hope that you will decide... More 

West Palm Beach, Florida
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We have been traveling for 5 weeks staying at all different types of Marriott products, mostly at Fairfield Inns. This was a typical Fairfield - clean and well kept. The one thing I noticed was the young man at the desk did not thank us for being a Marriott Platium Member. He was the only one not to do that... More 

Was this review helpful? Yes
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for your comments about your recent stay. I am glad that you found our property was clean and well kept. We pride ourselves on bringing the best possible customer service to our guests, and I apologize that we fell short during your stay. I hope that you will give us another chance to impress you when you are... More 

1 review
1 of 5 stars Reviewed 6 days ago NEW

I'm not the the type to even write a review. But let me say this hotel to be part of a Marriott was not up to standard. When we arrived to the room it felt a little warm so we turned the air down and went to casino Came back and was hot. We called front desked was told to... More 

Was this review helpful? Yes
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to voice your concerns about your recent visit to our hotel. I apologize for the issues you had with the air conditioner in your room. I understand how frustrating a hot room can be when you are trying to get some sleep. Unfortunately on the day you stayed, we were at 100% occupancy, and... More 

Concord, New Hampshire
Level Contributor
108 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here for two nights while we visited the area, it was fine for a couple of nights. The staff was very nice, the rooms could use freshening up but they were serviceable enough. The price was right and the location was safe & convenient being right across the street from the casino, so you can easily just walk... More 

Was this review helpful? Yes
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey on your recent stay. I am glad that you found or staff was very nice and you found our price and location favorable. I apologize for the issues you experienced with the hairdryer and air conditioner. I will pass along the information to our maintenance staff to ensure this was... More 

Chattanooga
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

The hotel was great! The location is right across the street from the casino. The rooms are very nice and the staff was very friendly. The breakfast was a little weak but that was the only thing that I felt could have been better. The walkway from the hotel to the casino was very well lit, you felt safe leaving... More 

Was this review helpful? Yes
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey on your recent visit. We are glad that you found our rooms nice and our staff friendly. We hope that you will stay with us again the next time your travels bring you to Cherokee. More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent location and rooms. Staff very friendly It's right across from the casino. I should say though in a double bed occupancy that sleeps 4 we had only one soap one shampoo and 3 towels. But the staff was very happy to give us more. They are so nice and always smiling.

Was this review helpful? Yes
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey about your recent stay. I am glad to hear that you enjoyed our location, rooms, and staff. I apologize that your room did not include enough soap, shampoo, and towels for all four guests. Your comments are important to us because they allow us to continuously improve. Again, thank you... More 

Waco
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Our intent was to stop off in Gatlinburg, TN, only our trip to the Great Smoky Mountains. The mountains were spectacular; but everyone should run away from Gatlinburg. We certainly did. Horrible traffic, throngs of tourists, cheesy stuff everywhere, a terrible grid-locked place in such an otherwise pastoral area. So, we retreated to Cherokee, NC. It's claim to fame, a... More 

Was this review helpful? Yes
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey on your recent visit. We are glad that you found our property clean and enjoyed our free breakfast. We apologize for the issues with the bed, pillows, and noise. Your comments are important to make sure we are always providing the best possible service. We hope that if you are... More 

Springboro, Ohio
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 20, 2015

Very nice Fairfield as most are, love the area, lots to do from playing in the creek to hunting down the waterfalls on any number of hikes in the Smokies. Good hot breakfast, nice area to just take a drive and look for wildlife also.

Was this review helpful? Yes
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey regarding your recent stay. We are glad you found our property to be nice, offered a good hot breakfast and you enjoyed our many outdoor attractions. We hope that you will stay with us again whenever your travels bring you to Cherokee. More 

Knoxville
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 16, 2015

This hotel is across the street from the casino short walk back and forth,rooms were. Clean rooms love the pillows..THe only complaint was the ice machines some were out of order,and at the buffet some of the hot water jugs were out of water later in the day,so it was hard to make hot chocolate or tea.Friendly staff and would... More 

Was this review helpful? Yes 1
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey on your recent stay. We are glad to hear that you enjoyed our close proximity to the casino and that you found our rooms to be clean. We apologize that one of the ice machines was out of order and that the hot water was empty. We hope that you... More 

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