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Fairfield Inn & Suites Cherokee

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568 Painttown Road, Cherokee, NC 28719
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1 room 1 adult
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Fairfield Inn & Suites Cherokee
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256 Reviews from our TripAdvisor Community

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Greenville, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Stayed here for 1 night over MLK weekend. The location is nice and the room was good. The issue is that many of the staff just don't care about customer service. When we checked in at ~9:00pm on a Saturday, no one was at the front desk. Had to wait outside trying to buzz in for 5 minutes. Finally, another... More 

Helpful?
1 Thank bbbbb218
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to post a review about your recent stay. We always strive to provide the best possible experience for our guests, but it looks like we fell short of those goals. I apologize that you had to wait on our staff at the front desk and that our breakfast was not replenished quickly. Also, I... More 

Jefferson, Georgia
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed here several times. It is right across the street from the entrance to Harrah's Casino, less than a block walk! We were in there for a Saturday night concert at Harrah's event center. As usual our stay at Fairfield was great. We got to check in early. Our room was clean and comfy. The hot breakfast bar... More 

Helpful?
Thank jeffersonlady
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey about your recent stay. It is great to hear that you found our rooms to be clean, you enjoyed our hot breakfast, and you found our staff to be friendly and professional. I hope that you will decide to stay with us again whenever your travels bring you to Cherokee. More 

Charleston, South Carolina
Level Contributor
158 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Fairfield Inn is directly across the street from the Harrahs casino, with a very helpful staff, clean rooms, and a good breakfast included. This was our third time staying here and probably won't be our last.

Helpful?
Thank geo08
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete our survey on your recent stay. I am glad you found our property close to Harrahs casino, our staff helpful, clean rooms and enjoyed our complimentary hot breakfast. I hope that you will continue to stay with us on your next visit to Cherokee. More 

Washington DC, District of Columbia
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed January 5, 2016 via mobile

This hotel is short walk to Casino doesn't mean its trashy. It's great hotel for stopover to great smoky park, if you need more luxurious motel not the trashy local one with annoying staffs. Staffs have Marriott standard manners, polite, and professional. Mattress is what we find in luxurious hotel, and 85% of feelings we find at Marriott, so it's... More 

Helpful?
Thank Tannertan
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey on your recent stay. I am glad that you found our hotel close to the casino, close to the Great Smoky Mountain National Park, and found our staff to be polite and professional. I hope that you will decide to stay with us again whenever your travels bring you to... More 

Charlotte, NC
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 4, 2016

Very good hotel right across the street from the casino. It is closer to walk to the casino from this hotel then the actual casino hotel. This hotel sees a lot of business and the rooms are showing some wear and tear. If they keep up with the maintenance this will be a great place to stay for years to... More 

Helpful?
Thank davidludwig2005
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete our survey. I am glad to hear our property is conveniently close to the Casino. We appreciate your feedback on maintaining our rooms your information is very important to us as we use it in our continuing efforts to provide all of our guests with an excellent stay. We hope you visit... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 1, 2016 via mobile

We stayed here for New Years, the room was a bit muggy and there were hairs in shower so needless to say we didn't use it. It didn't look like the toilet had been cleaned either. We weren't in the room long enough thank goodness.

Helpful?
Thank Taylor190
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete our survey. I am sorry to hear and apologize your room smelt muggy and there was hair in the shower. I have shared your feedback with our Housekeeping staff to ensure this was an isolated issue. We hope to have an opportunity to better your experience with us whenever your travels bring... More 

Charleston, Tennessee
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 21, 2015

We stayed at the Fairfield Inn during our recent visit to Harrahs Cherokee casino to watch the Penn and Teller magic show. Conveniently located across the street from Harrah's. Room was comfortable and clean. Our only complaint was the lack of any snack vending machines.

Helpful?
Thank Kirkwgardner
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey on your recent stay. I am glad that you found our hotel conveniently located to the casino and that you found our rooms comfortable and clean. If you decide to stay with us again, we do have snack vending on the second floor right behind the elevators. Thank you again,... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 18, 2015 via mobile

Hotel is literally 1 minute walk across street to harrah's casino. Very Clean room. Small king room, but how much time are you really in there, except to sleep? Coffee all day. Lovely buffet breakfast, many choices, plenty of seating. Cheerful staff. Plenty of well lit parking.

Helpful?
Thank Cindy G
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to write a review about your recent stay. I am glad to hear that you found our rooms clean and our staff cheerful. Also, it is great that you enjoyed our close proximity to the casino and our breakfast. I hope that you will decide to stay with us again whenever your travels bring... More 

DURHAM
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 15, 2015

We stayed here during our Thanksgiving Trip. It was right across the street from the Harrah's Casino. We were able to walk across when we wanted to gamble. This hotel was nice. The employees were very pleasant and courteous. I would recommend it to anyone

Helpful?
Thank mcrae006
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey about your recent stay with us. It is great to hear that you found our hotel nice and our employees pleasant and courteous. I hope that you will choose to stay with us again whenever your travels bring you to Cherokee. More 

Wilmington, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 12, 2015

We stayed there Wednesday night. It was about our 4th visit. It is located across the street from the casino and in the center of town. You can park your car and walk to most everything. There is a fireplace in the lobby and 24 hour free coffee, chocolate, etc. The breakfast is included and most importantly it is well... More 

Helpful?
Thank jones318
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to review your recent visit. It is wonderful to hear that this is your fourth stay at our property. I am glad that you enjoyed our complementary coffee and breakfast. I appreciate your comments as it lets us know that we are providing the service that encourages guests to return. I hope that you... More 

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