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All 27 Cherokee hotels

Chestnut Tree Inn Cherokee

3.0 of 5 Hotel   |   37 Tsalagi Rd., PO Box 1929, Cherokee, NC 28719 (Formerly Holiday Inn Cherokee)
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Chestnut Tree Inn Cherokee
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Ranked #18 of 27 hotels in Cherokee
A recent review
3 of 5 stars reviewed 1 week ago
poodle1995 Milwaukee, Wisconsin
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153 people have reviewed this hotel

Traveler rating
    37
    42
    40
    17
    17
See reviews for
42
56
4
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Denver, Colorado
1 review
1 of 5 stars Reviewed 1 week ago

Stayed at the Chestnut Tree Inn and the staff was unfriendly, poor customer service, no manager on duty, general manager never returned my phone call, front desk manager never returned my phone call either. Rooms were very nasty, place is unsecure a well. Wouldn't recommend anyone to stay at this hotel ever.

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Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We were comped a room by Harrah's Casino Cherokee. We were disappointed at the lack of availability for their main hotel, but had limited choice if we wanted a room that night. Despite the lateness of our arrival, the staff accommodated our needs as if it was during the day. Check in was fast despite being confirmed outside their facility.... More

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Hopkinsville, Kentucky, United States
Contributor
16 reviews 16 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed February 16, 2014

My husband and I stayed in Gatlinburg for several days and decided to spend our final night in Cherokee. 441 was closed for snow, and we had to go around. Not knowing how long it would take, we were early. And exhausted. We stopped by the hotel and asked what the earliest we could check in was, and were told... More

Was this review helpful? Yes 1
Honea Path, South Carolina
Top Contributor
93 reviews 93 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 9, 2014

My wife and I have stayed at this hotel several times during the last several years when we visit the Cherokee area. We have never had a bad experience and always enjoyed our stay. The rates are reasonable and includes a free hot breakfast buffet for everyone that stays in your room each day. The buffet is very good with... More

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Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed January 3, 2014 via mobile

The hotel had a pleasant lobby and alot of Cherokee history. The people running the lobby were friendly and understanding. Mom and I we went to breakfast. We had a real good breakfast and services with a smile. The busboy was off day after New Year's day we thought that he might have had a hangover and that poor waitress... More

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Johnson City, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed December 29, 2013

This hotel was given a three star rating by the website I booked through. I was very disappointed with my stay. Rooms are very outdated , light was broken ,phone did not work and the food was terrible. That being said the limited staff we had contact with was helpful in arranging the shuttle to take us to the casino.... More

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atlanta
Top Contributor
52 reviews 52 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 28, 2013 via mobile

We stayed one night, although the rooms were dated, they were very clean beds comfortable, choice of pillows. An average breakfast buffet was provided. I would stay here again. Front staff were friendly and helpful. Location is about 8 minutes from the casino. Bathrooms clean and toiletries included

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Senior Contributor
42 reviews 42 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 17, 2013

Once again another great stay at Chestnut Tree Inn. It is always great. The staff is always very polite and knowledgeable. The rooms are very clean. An added plus sense my last stay, they went with another internet provider and the internet now works great.

Was this review helpful? Yes 1
Calhoun, Georgia
1 review
2 of 5 stars Reviewed November 28, 2013

Rooms are OK, Nothing to brag about. Service OK, also nothing to brag about. Absolutly no complintary beverages, at all. Not even coffee. That alone will stop me from staying here again. Reserved 2 adjoining rooms. Got them but they were 2 flights of stairs up on a hill facing the main hotel. Had to park on the other side... More

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Chattanooga
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 20, 2013

Peeling wallpaper in a very small, unventilated, tired bathroom, no water pressure. Stained, worn carpet. No Do Not Disturb sign in room and housekeeping was rushing us on 1st day. The beds were comfortable.

Review collected in partnership with Easytobook.com

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Additional Information about Chestnut Tree Inn Cherokee

Also Known As:
Chestnut Tree Inn Cherokee Hotel
Chestnut Tree Inn Cherokee Hotel Cherokee
Holiday Inn Cherokee
Cherokee Holiday Inn
Address: 37 Tsalagi Rd., PO Box 1929, Cherokee, NC 28719 (Formerly Holiday Inn Cherokee)
Location: United States > North Carolina > Cherokee
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 27 hotels in Cherokee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chestnut Tree Inn Cherokee 3*
Official Description (provided by the hotel):
This Magnuson Hotels affiliate is located near Harrah’s Casino, the Oconaluftee River, Great Smoky Mountain National Park, Santa’s Land Family Theme Park, Western Carolina University, Cataloochee Ski Area and the Cherokee Indian Village. The Chestnut Tree Inn offers guests an indoor and outdoor pool, free hot breakfast served from 7 am to 11 am, The Chestnut Tree Restaurant, fitness room, free high-speed wireless Internet access, guest laundry, fax/copy service, wake up service, free parking with room for large vehicles and meeting facilities with A/V equipment and catering available. A massage therapist is on-call. Guest rooms may offer free high-speed wireless Internet access, coffee maker, cable TV with extra stations, hair dryer, iron/board, free local calls, room service, air conditioning, alarm clock and electronic door locks. Microwave and mini-fridge may be available upon request. Requests are not guaranteed, and will be granted based on availability at check-in. ... more   less 
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