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Doubletree by Hilton Hotel Charlotte Airport

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2600 Yorkmont Rd, Charlotte, NC 28208
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Doubletree by Hilton Hotel Charlotte Airport
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Doubletree by Hilton Hotel Charlotte Airport
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359 reviews from our community

Traveler rating
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    107
    80
    47
    16
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46
60
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162
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charlotte, North Carolina
1 review
2 of 5 stars Reviewed today NEW

Summary: nice enough hotel, but nickels & dimes on amenities supposedly included like free wifi. Booking with discount? You are not a valued guest. Details: The hotel is nothing great to look at, 3 stories, with a pleasant interior courtyard. As of 2015 the interiors seemed almost brand new and very clean. It's quiet. The hotel has that going for... More 

Was this review helpful? Yes
Top Contributor
65 reviews 65 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed yesterday NEW

The room was nice day, but it had a moldy smell. It was well priced and at a a good location. Nice lobby. Has a restaurant with dinner and breakfast. Good location for airport. Desk clerks were very nice

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cheshire
Top Contributor
70 reviews 70 reviews
32 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 1 week ago

I gave this hotel 5 stars not because it's luxurious but because it does what it's supposed to ... a nice hotel near the airport. There is a free shuttle bus that runs every half hour with a friendly driver. Check in was friendly. The room is a good size and clean. All usual facilities but no fridge. We got... More 

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Georgia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Check in went fast. Customer service was wonderful. My husband and I were put in room 151. The room looked clean and everything seem to be okay. So when we checked in we stay in the room a total of 10 minutes before leaving out for the afternoon. Around eight we returned to the room; turned back the bed and... More 

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Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review

Dear Jadnerb, Thank you so much for staying at our hotel. I am disappointed that your stay was not what you expected, nor up to our typical standards. I will certainly address your concerns with the appropriate departments. I do appreciate your positive feedback regarding our front desk team and our morning breakfast. Thanks again and we hope to be... More 

Ellaville, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Everything clean and staff helpful. The absolute worst coffeemaker I have ever used come standard in these rooms. Also, no small fridge. I have come to expect a refrigerator. The conference area was comfortable and the staff did an excellent job with making sure refreshments were available and fresh. The soup and salad at lunch were above criticism in any... More 

Review collected in partnership with DoubleTree by Hilton

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Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review

Dear Robert, Thank you for staying at our hotel during your conference. We are pleased that you enjoyed our staff, food and beverage, and meeting facilities. We will certainly keep your comments in mind when we are upgrading our rooms, which will be in the very near future. Thanks again! More 

indianapolis, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The shower head would not turn on, had to call maintenance. I had to pay for internet access which was poor connection. There was no free continental breakfast and restaurant was pricy. I felt the price of the hotel exceeded what it was actually worth. If the hotel provided more for their customers like other hotels, I might consider going... More 

Review collected in partnership with DoubleTree by Hilton

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Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review

Dear Raven, Thank you for staying with us at our hotel. We appreciate your review of our property. New perspectives about our hotel help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time. We hope that you'll stay with us again soon. More 

NC
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stopped in one night using points for a quick over night before an early flight. Johnny at the front desk went above and beyond helping us by offering the park and fly option they have to us, which we knew nothing about. He helped save us so much money and was super friendly and helpful. If all of your... More 

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Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review

Dear Sundi4RCR, Thank you so much for staying at our hotel prior to your airport departure. We are delighted that you enjoyed our southern hospitality and I will certainly relay your wonderful comments to Johnny! We hope to see you again soon in the near future. Safe travels! More 

Hasbrouck Heights, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Hot food at the breakfast buffet was cold every day I stayed there. Diner food was sometimes cold, or too salty, or over cooked. The room was very good, clean and quiet. Elevators were few and slow. Closeness to the airport was good and easy to get into downtown. Staff very helpful in general.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review

Dear Robert, Thank you so much for staying at our hotel and for your feedback. We certainly want everyone's stay to be exceptional and it appears that we fell short with our food and beverage. I am happy that you were able to enjoy other aspects of our hotel. Thanks again for helping us improve by offering feedback. More 

Boston, United States
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent in every way esp. for an airport location. Very comfortable and reliable. Friendly staff, efficient check in and good breakfast too! Lovely courtyard and fresh felling throughout. Great location for the airport!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review

Dear Faith, Thank you so much for staying with us and for your wonderful comments regarding our staff and hotel. We are pleased that you were able to visit us and hope to see you in the near future. Thanks again. More 

Charlotte, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

I am an Honor member. I stayed in rm 320. The room was very dusty. The room had baseboard and wallpaper hanging from the wall. Also the thermostat for the heat and cooling illuminated the whole room!! It was so bright that I was up in the middle of the night trying to block it because it lit up the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review

Dear Tim, Thank you so much for staying with us and for your feedback. Please know that we have addressed your issues with our maintenance team in order to get them corrected. We apologize that we fell short on your expectations, and hope that you will give us another opportunity if you are in Charlotte again. More 

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