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Doubletree by Hilton Hotel Charlotte Airport

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2600 Yorkmont Rd, Charlotte, NC 28208
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Doubletree by Hilton Hotel Charlotte Airport
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383 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Garner North Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

Property is always the cleanest I have ever visited. Staff is very friendly & always eager to assist. Great place to stay for comfort, food service, location, & price! Warm chocolate cookies are a tempting treat too!

Review collected in partnership with DoubleTree by Hilton

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 6 days ago NEW

The person at the desk was rude and unhelpful and informed us that the "team"that was in town took priority and their rooms had be readies first so we waited beyond check in. We were right in the next room and he never even bothered to tell us when the rooms were ready. You can keep the teams. We will... More 

Review collected in partnership with DoubleTree by Hilton

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Morehead City, NC
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel for a quick business trip near the airport. Comfortable bed, clean room and good food. Fairly quite for an airport hotel. Only issue I had was with a late checkout request. I was told I was good until 2pm, but when I returned to my room at 12:45 my key did not work, Thanks to a very nice... More 

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Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review

Dear Coastal4me, Thank you so much for your recent stay at our hotel. We are happy that you were very satisfied with our hotel's location, cleanliness and food quality. We are happy that we were able to accommodate your late check out request, however, we should have explained that the keys deactivate at noon on our check out date. Thanks... More 

Pinehurst, North Carolina
Top Contributor
83 reviews 83 reviews
18 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here before catching an early morning flight and were quite pleased. We arrived early and had a minor reservation issue, but Dee resolved it quickly and to our satisfaction. The location close the airport and a few restaurants (Salsaritas, a pizza place, and a couple others) was ideal for us. We had a handicap accessible room, which was... More 

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Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review

Dear smkozlow, Thank you for staying with us and for posting your comments. We always appreciate feedback, and use this as a tool to improve upon the services and amenities that we offer. We are delighted that you enjoyed your stay and we hope to be able to serve you in the future. More 

Dallas, Texas
Top Contributor
58 reviews 58 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We decided to stay here cause was close to our family we were visiting. The room is good, but nothing special. I was not happy with their housekeeping, one day they didn't clean completely the room and another they didn't come by at all. I probably will not stay here again. I could have stayed somewhere else for cheaper rate.

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Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review

Dear Martha, Thank you so much for staying at our hotel during your recent family visit. I am sorry to hear that our housekeeping department did not meet your expectations and that this has been addressed with our team. We do hope that you will give us another try if you are in our area again. More 

East Jordan, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

For a stop over between flights this hotel is great. The shuttle service is a big plus and the drivers are friendly and helpful. Rooms are spacious and neat with good furniture and nicely arranged. Hotel staff are helpful and friendly. Food and drinks are reasonability priced and the choices are good.

Review collected in partnership with DoubleTree by Hilton

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Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review

Dear Dennis K, Thank you for staying at the DoubleTree by Hilton Charlotte Airport and for posting such wonderful comments. It is always nice to hear when our guests enjoy so many aspects of their stay, from cleanliness to service to food. Thanks again and safe travels! More 

Rogers, Arkansas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We were travelling back from a vacation out of the country and had to overnight in Charlotte. The hotel is not exactly an "airport" location as it took about 25 minutes to get there AFTER we called the shuttle driver the second time. We chose the discounted prepaid rate and I believe this was well worth the money. It's a... More 

Review collected in partnership with DoubleTree by Hilton

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Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review

Dear NWAJames, Thank you for staying at our hotel during your recent visit in Charlotte. We are happy that you found our hotel clean and a good value. We are located about 4 miles from the airport and I do know that with the construction at the airport, the wait times are a little longer than usual. Luckily, it is... More 

Cedar Park, Texas
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 24, 2015

We arrived and the Airport shuttle pickup specifically states a pickup area. After 3 phone calls to the hotel and watching the shuttle fly by and (45 minutes later), we were absolutely frustrated. We finally were directed to an area on the opposite side of the pickup area where we finally obtained a ride. The driver then proceeded to tell... More 

Review collected in partnership with DoubleTree by Hilton

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Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review

Dear Warren B, Thank you so much for choosing our hotel during your recent visit. I certainly want to apologize for the long shuttle wait time and the attitude of our driver. That certainly is not typical of any of our drivers, and I am sorry that you encountered this problem. Thanks again for letting us know and I do... More 

Farmington, United States
1 review
4 of 5 stars Reviewed April 24, 2015

Great service at this hotel, they treated me very well and went out of there way to make this a good experience. Breakfast was adequate; check in was speedy and the WIFI actually worked rather quickly. Better than most. The bar service as also great. I would definatley stay here again.

Review collected in partnership with DoubleTree by Hilton

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Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review

Dear Dwayne K, Thank you for staying at the Doubletree by Hilton Charlotte Airport. We are delighted that you enjoyed our staff, as well as some of our additional amenities and venues. Thank you for posting your comments. Safe travels! More 

Changzhou, China
Top Contributor
216 reviews 216 reviews
51 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed April 23, 2015

This hotel has courtious service, comfortable beds, the restaurant food was decent, i don't recomend the quesedilla I have not clue what sort of cheese that was,, the bar tender was a little slow,, the breakfast was awesome...careful if you get a really great price they may not include free wifi in room

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Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review

Dear Sean, Thank you so much for visiting us from China! We appreciate you taking the time to post your comments, and were happy to see that you enjoyed the service of our teammates, as well as the quality of food in our restaurant. We hope that you will stay at the DoubleTree by Hilton Charlotte Airport on your next... More 

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