I have had great experiences at the Doubletree Hotel near the Charlotte Airport. The front desk personnel have always been most accommodating and the chocolate chip cookies are great! The rooms have always been oversized and very comfortable with great beds and mattresses. The bar and restaurant personnel are among the nicest I have experienced. The Doubletree does not have...
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If you are thinking of staying at his hotel - don't. We requested a non-smoking king bed room with an indoor pool and got a twin bed smokey room with an outdoor pool. When we kindly asked the management to help us - they stuck us in a disaster of a room (101) next to the machine/ room, elevator and...
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Dear Katerina H,
Thank you so much for informing us of the problems that you incurred while staying at our property and I truly apologize that your stay did not meet your expectations. I will check with Priceline to find out why their information stated that we have an inside pool, when clearly, we do not. I appreciate you bringing...
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We came into town to have a family holiday visit and needed a place to stay overnight. I used Priceline to find a hotel room bidding $50 for the night for a 3 or 4 star hotel [which after fees and taxes ended up being $68] in the areas of Southpark and Executive Park. I could not get acceptance until...
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We are truly sorry to hear of your unpleasant experience while staying at our hotel. We are currently reviewing the location of our smoking rooms and researching solutions to eliminate the smoking odor. I also apologize that you were not able to locate the black out curtains which certainly would have made sleeping much easier. We appreciate you notifying us...
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Stayed here for two nights in room 121. The room was very nice and spacious. It was a one bedroom suite that was given to me as an upgrade. It appears that the rooms have been updated recently, but the rest of the property leaves somewhat less to be desired. Lobby is VERY small and hallways are awkward and smokey...
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Thank you so much for your recent comments regarding our hotel. We are pleased that you had a great stay and that you received wonderful service while at our property. We have made many upgrades to our guest rooms and we are happy that you found that appealing. The public areas and hallways will be undergoing a "facelift" in 2012,...
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I have stayed at the Doubletree a few times when I am in Charlotte and it is always my first choice of hotels. I think it is one of the few hotels that offer 24 hour shuttle from the airport which is important since I sometimes arrive after midnight. My shuttle arrived within 10 minutes of me calling when my...
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Thank you so much for your kind words regarding the DoubleTree by Hilton Charlotte Airport. It is always pleasant to hear positive comments regarding our hotel and staff. I will certainly pass these comments along to our team. I do agree that our staff is one of the best and our location has many conveniences for the traveler.
We hope...
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The Hotel is a little off the beaten path in a very quite neighborhood, plenty of free parking.
It is an an older property but it is well maintained. They do have a shuttle for airport service.
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Check in was very smooth was told of all the amenities.I was asked if i needed help with my luggae but declined....
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Thank you so much for your comments on Trip Advisor in regards to the DoubleTree by Hilton Charlotte Airport. I was delighted to hear that you enjoyed your visit at our hotel and that you found our hotel friendly, clean, and well maintained. Many of our travelers enjoy the first floor rooms that enter into the courtyard as well as...
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This was a horrible experience. Beds in both rooms were dirty. One room, tub was dirty. Had a huge ring around tub. Yuck! Front desk lady was rude and didnt want to refund money. I would not stay here again. It is only fit for drug addicts who do not care where they lay their heads.
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Thank you for taking the time to let us know how your recent stay was at our hotel. It saddened me to read that your stay did not meet your expectations and rightfully so. Please know that I have addressed both the front desk staff and housekeeping department to ensure that these problems are rectified. Thanks again for notifying us...
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I travel every other week for business and pride myself on picking good hotels near the airport. Waited about 25 min for the shuttle...then when it finally arrived driver advised we had to wait on an airline crew so we decided to go get a cab to the hotel instead, not a good start, then noticed the room seemed a...
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It was a pleasure speaking to you on the telephone and I appreciate you taking the time to inform me of a potential bug problem in your room. As I mentioned, we did have our pest control company do a thorough investigation of the room that you stayed in while at our property and they did NOT find any type...
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Upon our arrival to the hotel we were not greeted by the front desk and were not asked if we needed assistance with our luggage. At 3:00pm we waited for over thirty minutes for a room because we were told that they were waiting for clearance from housekeeping. Within that thirty minutes several other guests checked in, and were promptly...
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Thank you so much for taking the time to offer details regarding your recent stay at our hotel. Please know that as a management team, we take all comments very seriously and use each one to improve upon our service.
I apologize for the wait that you encountered while checking into our hotel as well as the unfriendliness from our...
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Spacious room, clean, good amenities, pleasant staff. The hotel is getting a little tired but I got a room on a bid site for $50, so it was a steal. I will stay there again.
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Thank you so much for your positive comments regarding the DoubleTree by Hilton Charlotte Airport. We do pride ourselves on the service that we offer our guests and the cleanliness of our property. We hope that when you return to Charlotte, we will be first on your list of hotels. Thanks again for taking the time to write your review....
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