Advice: Always call ahead to see if the peoperty has been through the Hilton renovation. This one has not and lacked many of the amenities of lower priced options. My flight was delayed so the snack bar was my only option for food. What a joke! I'm Diamond with Hilton and thinking about switching to Marriott after too many suprise...
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Thank you for being a Hilton Diamond member. We certainly appreciate your loyalty to Hilton and I apologize that your stay at our property was not satisfactory.
We have just been approved by DoubleTree for our renovation which will include public areas, restaurant and lounge, as well as guest rooms and corridors. This work will begin in the next several...
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Very friendly staff, very good food for a hotel restaurant. Clean and quiet. Good rates.
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Dear longingforord,
Thank you so much for taking the time to post your review on TripAdvisor. We are pleased that your stay was enjoyable and that you found our staff friendly and our food delicious! We hope that the next time you are in Charlotte, you will allow us to be of service to you.
Sincerely, Karen Sullivan, General Manager
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After reading some of the reviews I was a little nervous of how my stay would be. However, my stay was fantastic. Every employee I encountered was helpful and very friendly. The hotel is an older property so the lobby and bar area are not quite as up to date as you would want for the price, but are extremely...
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Dear Michael T,
Thank you so much for your positive comments on Trip Advisor. We are pleased that you found our hotel friendly and welcoming!
Please know that we are in the process of updating several areas of the hotel that you mentioned, including the lobby, lounge, restaurant and public hallways. We will also be replacing carpeting as well as...
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The Doubletree Hotel near the airport in Charlotte is a very reasonably priced hotel for the business travel or for the tourist who needs a nice place to stay for the night. The front desk staff are very helpful, the rooms are updated with great linens and beds, there is a nice lounge, and good workout facility.
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Dear CaryTravler,
Thank you so much for posting comments on Trip Advisor. We appreciate all the positive feedback and are happy that you found our hotel to be welcoming and friendly. We hope that the next time your travels bring you to Charlotte, we will be your first choice for accommodations.
Thanks again and we hope to see you soon....
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I have had great experiences at the Doubletree Hotel near the Charlotte Airport. The front desk personnel have always been most accommodating and the chocolate chip cookies are great! The rooms have always been oversized and very comfortable with great beds and mattresses. The bar and restaurant personnel are among the nicest I have experienced. The Doubletree does not have...
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Thank you so much for taking the time to write comments regarding your stay. We appreciate the positive feedback and I will certainly share it with our team.
We hope that we will see you again in the near future!
Karen Sullivan, General Manager
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If you are thinking of staying at his hotel - don't. We requested a non-smoking king bed room with an indoor pool and got a twin bed smokey room with an outdoor pool. When we kindly asked the management to help us - they stuck us in a disaster of a room (101) next to the machine/ room, elevator and...
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Dear Katerina H,
Thank you so much for informing us of the problems that you incurred while staying at our property and I truly apologize that your stay did not meet your expectations. I will check with Priceline to find out why their information stated that we have an inside pool, when clearly, we do not. I appreciate you bringing...
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We came into town to have a family holiday visit and needed a place to stay overnight. I used Priceline to find a hotel room bidding $50 for the night for a 3 or 4 star hotel [which after fees and taxes ended up being $68] in the areas of Southpark and Executive Park. I could not get acceptance until...
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We are truly sorry to hear of your unpleasant experience while staying at our hotel. We are currently reviewing the location of our smoking rooms and researching solutions to eliminate the smoking odor. I also apologize that you were not able to locate the black out curtains which certainly would have made sleeping much easier. We appreciate you notifying us...
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Stayed here for two nights in room 121. The room was very nice and spacious. It was a one bedroom suite that was given to me as an upgrade. It appears that the rooms have been updated recently, but the rest of the property leaves somewhat less to be desired. Lobby is VERY small and hallways are awkward and smokey...
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Thank you so much for your recent comments regarding our hotel. We are pleased that you had a great stay and that you received wonderful service while at our property. We have made many upgrades to our guest rooms and we are happy that you found that appealing. The public areas and hallways will be undergoing a "facelift" in 2012,...
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I have stayed at the Doubletree a few times when I am in Charlotte and it is always my first choice of hotels. I think it is one of the few hotels that offer 24 hour shuttle from the airport which is important since I sometimes arrive after midnight. My shuttle arrived within 10 minutes of me calling when my...
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Thank you so much for your kind words regarding the DoubleTree by Hilton Charlotte Airport. It is always pleasant to hear positive comments regarding our hotel and staff. I will certainly pass these comments along to our team. I do agree that our staff is one of the best and our location has many conveniences for the traveler.
We hope...
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The Hotel is a little off the beaten path in a very quite neighborhood, plenty of free parking.
It is an an older property but it is well maintained. They do have a shuttle for airport service.
ed
Check in was very smooth was told of all the amenities.I was asked if i needed help with my luggae but declined....
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Thank you so much for your comments on Trip Advisor in regards to the DoubleTree by Hilton Charlotte Airport. I was delighted to hear that you enjoyed your visit at our hotel and that you found our hotel friendly, clean, and well maintained. Many of our travelers enjoy the first floor rooms that enter into the courtyard as well as...
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