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Charlotte Marriott SouthPark

#45 of 173 Hotels in Charlotte
Certificate of Excellence
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2200 Rexford Rd., Charlotte, NC 28211 (Formerly The Park Hotel)
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Charlotte Marriott SouthPark
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389 Reviews from our TripAdvisor Community

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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I am a platinum Marriott member. I stay just over 100 nights per year in Marriott Brand hotels. I have stayed everywhere from Seattle to Los Angeles to Miami to Boston. I have also spent significant time abroad. This is the only Marriott property I've experienced that requires platinum members to present credit card for room at time of check... More 

Helpful?
Thank Roadwarrioresq
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for reviewing our property. We understand the frustration you feel with having to reissue a credit card each visit despite your company’s policy. We want to make sure we do our best at protecting our guest’s information while also providing them with great service so we will look into alternative solutions that may further assist your circumstances. We... More 

Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

There are some great things about this hotel. The Concierge Lounge is very good. The location is excellent. The staff is friendly and helpful. It looks like an old hotel that was something before it became a Marriott. It's charming, although the windows are small and don't let much light in. Not much you can do about that, and it's... More 

Helpful?
Thank Martha H
GMRHR, Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for taking the time to complete a Tripadvisor in regards to your recent stay at the Charlotte Marriott SouthPark. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the lack of comfort in the mattress. We... More 

Greenville, South Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have to agree with the folks that comment that this property needs just a little help to make it great. We were also here in the pre-Marriott days. We love that it's a private and peaceful oasis out of the hustle of South Park but very convenient. Easy parking for a hotel of a larger size. Weather permitting, the... More 

Helpful?
Thank Deborah A M
Auburn, Massachusetts
1 review
1 of 5 stars Reviewed 4 weeks ago

My stay at the Marriott SouthPark was a complete nightmare. My stay was for 8 days and wasprepaid in full weeks ahead of my trip. I arrived at night exhausted and as soon as I unpacked, the front desk called my room saying there was a problem with my credit card and could I come down so they could swipe... More 

Helpful?
Thank Kate H
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

We are very sorry for the unfortunate situation you experienced during your recent visit with us. While it is always our goal to assist our guests the best that we can, we were regrettably unable to provide an alternative. We understand that holds can occur on debit cards without the customer’s knowledge but without a proper form of payment, we... More 

Collierville, Tennessee
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 29, 2015 via mobile

Went to Charlotte for our 25th Anniversary and stayed here because of location, photos and price. Nice people at check-in, but nothing special even after mentioning it was our 25th. The hotel was pretty empty, so an upgrade or champagne or something would have been easy to do. Thought we were going to get a great room as the two... More 

Helpful?
Thank Catherine D
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

We are honored to have hosted you for your 25th Anniversary! We do apologize that your guest room was not to your liking; we will share your comments about the bathroom and hallway odor with our team so we can work towards improving our property further. Our Front Desk will appreciate your positive review on their service and we’re glad... More 

McDonough, Georgia
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 28, 2015 via mobile

Great location within walking distance of dining and shopping. Lobby was nice and decorated festively for the holiday. Hotel was overall very clean, however, the elevator made scary noises and we never could get our room to cool. Staff was friendly.

Helpful?
Thank Bug911
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for taking the time to review our property, we’re glad that the SouthPark area was so enjoyable for your stay. We do have fun decorating our hotel around the holidays, so we’re pleased to hear how much you liked it. We will be sure to look into the elevator noises you mentioned, as well as the cooling system.... More 

Tampa, Florida
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed December 27, 2015 via mobile

I am a Marriott member for few years now and in every Marriott I go, I generally get all my requests! So in this hotel, although they had rooms available, I had to talk to the manager to get a king size bed room! The front desk personnel was rude and it appeared that they either didn't care about customers... More 

Helpful?
Thank markay208
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

We are very sorry to hear about the disappointing visit you recently had with us. We understand the importance of good service, comfortable guest rooms and proper food presentation. We will share all your comments with our staff so we can improve upon these conditions. Again, we sincerely apologize for the unsatisfying visit but we appreciate you bringing these details... More 

Birmingham, AL
Level Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 11, 2015 via mobile

Very convenient hotel if you are visiting South Park area for work or shopping at the high class South Park Mall. The traffic in the area is a bear, so this hotel is a great oasis from it if you're visiting close-by businesses. The reception area is swank, glassy, luxurious. The room was very modern with first class furnishings. Actually... More 

Helpful?
Thank lchambliss
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for reviewing our property, we’re glad that you felt our hotel provided a little oasis in the SouthPark area for your trip. It’s great to hear that our guest room and pillows were to your liking. We hope you see you again! More 

Winter Park, Florida
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 28, 2015

We stayed here for a wedding weekend at the hotel. Reception was held at the hotel. We had a wonderful time. Would definitely come back here again. The entrance and lobby is beautiful - very welcoming. The rooms are very well laid out. The linens and mattresses are conducive to sleeping well. The complimentary Starbucks coffee in the lobby was... More 

Helpful?
Thank Peppermint123
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for reviewing our property after such a pleasurable stay. We’re happy to hear that your guest room was as enjoyable as the wedding reception in our ballroom. It’s great to know that you plan to return for another visit in SouthPark and we look forward to welcoming you back! More 

Charlotte, NC
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed November 25, 2015

Thank you Ashley for taking care of my check in late last night. It was a clean comfortable room and I really appreciate your hospitality. Thank you also to Taylor, the manager, for allowing Ashley to provide this type of good customer service.

Helpful?
Thank Charlottecouple
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

We’re glad that Ashley and Taylor were able to provide you with such hospitable service! They will appreciate your kind words. We hope to see you again! More 

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