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Charlotte Marriott SouthPark

#30 of 171 Hotels in Charlotte
Certificate of Excellence
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2200 Rexford Rd., Charlotte, NC 28211 (Formerly The Park Hotel)
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Charlotte Marriott SouthPark
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345 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Raleigh, North Carolina
1 review
4 of 5 stars Reviewed 4 days ago NEW

I stay at this Marriott every other week for business travels. They have the friendliest staff and are super helpful. Floyd always greets me with a smile and a glass of the wine of the day. Definitely makes business travel less lonely.

Was this review helpful? Yes
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

It’s great to hear when our guests feel so welcome when they arrive to our hotel. Floyd is an amazing member of our staff who looks forward to offering you those welcome amenities and helping you get settled in; he will greatly appreciate your comments. We look forward to your next visit to SouthPark! More 

Atlanta, Georgia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The friendly and accommodating staff make this hotel sparkle. The property was converted from another brand so there are a few quirky things, such as the concierge lounge being off the first floor lobby, and a couple of rooms having silly fireplaces that look like someone is shining a flashlight on red reflective paper. The hotel is quiet and parking... More 

Was this review helpful? Yes
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for recognizing our property and our devoted staff of Hosts! They will greatly appreciate your kind words about their service and attentiveness. As a boutique style hotel, we love hearing how our guests enjoy the unique style of our property. We look forward to the opportunity of hosting you for another great visit with us! More 

Salem, New Hampshire
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband and I travel to Charlotte once a year to visit our son. Based on tripadvisor reviews, we have always stayed at the Renaissance Southpark in the past. This year I felt like a change and, due to our loyalty to the Marriott brand, we opted for Charlotte Marriott SouthPark. We are delighted that we did! The location is... More 

Was this review helpful? Yes
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

We’re glad that you took a chance and tried something new this visit to Charlotte, especially since it turned out to be such an enjoyable experience! We appreciate you for recognizing our hospitable staff; Lyndon will value your kind words about his service throughout your stay. It’s great to hear that you were able to explore our side of SouthPark... More 

Charleston, South Carolina
1 review
5 of 5 stars Reviewed 1 week ago

My family and I had a really nice experience at this hotel. Even though it was only for one night, the hotel and staff really made and left an impression. From the moment we entered the hotel, we were welcomed with lots of smiles and helpful attendants one of those attendants was Floyd. The staff was also very impressively attired... More 

Was this review helpful? Yes
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

It’s great to hear that just a short visit left you with such a positive impression of our hotel! Thank you for sharing your experience and for acknowledging our helpful staff, specifically Floyd. Our Hosts are always ready to assist our guests and deliver them with memorable visit. We hope you find time to return to SouthPark for a longer... More 

Butler, Pennsylvania
1 review
1 of 5 stars Reviewed 1 week ago

On a recent trip my husband and I booked a room at the Marriott Charlotte Southpark. To our surprise when we arrived the hotel receptionist said that they overbooked and they did not have a room available at the hotel. After driving 9 hours we were tired! I asked if they had anything close that was comparable and she said... More 

Was this review helpful? Yes
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

We are very sorry to hear about the disappointing experience you had upon arrival after your long trip. As it is never our intention to oversell our guest rooms, it can happen sometimes and we do our best to provide options to the guests that are affected by it. We will share your experience and comments with our front desk... More 

Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The room was very nice, the bed was comfy, the bathroom was big and clean. For $160 (after all the taxes) I was surprised that there was no free wifi in the guest rooms. The room looked clean but there was trash in all the trash cans so they did not empty them after the previous guest left. Which made... More 

Was this review helpful? Yes 1
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

We appreciate you sharing your last minute experience with us. We are sorry to hear about the conditions that brought you into SouthPark but are happy to hear how helpful you found our staff. We will share your comments about the guest room cleanliness with our Housekeeping Staff to ensure we are cleaning our rooms to the highest standard. We... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I stayed for two nights as a little getaway. The staff was amazing- even called me by name. The room was great - smelled so nice and so clean. The location was perfect- close to restaurants and nice shopping. We Highly recommend!!

Was this review helpful? Yes
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

It sounds like you had a great getaway with us! Thank you for recognizing our staff for their service and attentiveness. SouthPark is a great little area for exploring new restaurants, so we’re happy you were able to benefit from the location. Please come and see us again soon! More 

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

I frequently stay at the Marriott Charlotte Southpark on business. The service is always excellent! Taylor (the manager of the hotel) has quite a team of professionals and do a wonderful job of making me feel at home. Floyd, who is more than a bellman, goes the extra mile to take great care of me every time I am there.... More 

Was this review helpful? Yes
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

We are happy to hear that you are a frequent guest in our hotel and that you always feel at home with us! Taylor, Floyd and the rest of our staff will value your kind words about the outstanding service they provide. We appreciate your recommendation and look forward to your next visit! More 

Strongsville, Ohio
2 reviews
4 of 5 stars Reviewed 2 weeks ago

This property has an extremely polite and welcoming staff from the time you enter the door. The hospitality is personified by Lincoln in the member lounge for breakfast. Lincoln was proactive to assist and greet every guest that entered. The only reason for the four star rating is the lack of updates to make the dining and bar. This is... More 

Was this review helpful? Yes
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for reviewing our property and sharing your second experience with us! Lincoln will appreciate your kind words about his service; he is a great asset to our team and guests in the concierge lounge always enjoy his presence. We will share your suggestions for improvement with our staff so we may works towards delivering you with an outstanding... More 

Ocala, Florida
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were doing a meandering drive from Florida back to Indiana--taking our time and taking routes less traveled....ie avoiding Atlanta/I-75. We opted to stop next in Charlotte--and stay with hotel brand Marriott. In Charlotte, both options started in the $220 range--for any day, any discount option I could find. We opted for South Park so as to avoid downtown traffic.... More 

Was this review helpful? Yes 1
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

We appreciate you taking the time to share you experience with us. We apologize for the unsatisfying stay you had in SouthPark and understand your disappointment. We have shared your comments with our hotel team to ensure this was an isolated situation that is corrected and improved upon for future guests. We appreciate you acknowledging our helpful and polite front... More 

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