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Charlotte Marriott SouthPark

#21 of 171 Hotels in Charlotte
Certificate of Excellence
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2200 Rexford Rd., Charlotte, NC 28211 (Formerly The Park Hotel)
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Charlotte Marriott SouthPark
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335 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, North Carolina
Level Contributor
5 reviews
4 of 5 stars Reviewed 3 days ago NEW

Stayed here overnight so we could watch the fireworks and then retreat to our hotel instead of driving home. Excellent staff from the time we were greeted by Valet to check-in at front desk. Pool could use a few more chairs but it was very pretty and relaxing. Nice amenities in room and I absolutely loved the complementary free Starbucks... More 

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Johnston, Iowa
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife, daughter and I spent 4 nights here and it was a nice hotel. Positives included the excess sink space in the bathroom, the treats they put out in the lobby including wine, desserts and appetizers each day, along with the reasonable prices and excellent location. You can walk to the South Park mall and it is a good... More 

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hesskr4
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is very nice and the staff were very friendly. However the room itself smelled very strongly of mold/mildew, thankfully we only stayed one night or we would have had to move to a different hotel it was so bad. Also a lot of mold in the shower as well. They spray so much perfume air freshener in the... More 

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GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

We appreciate you taking the time to share your experience with us but are disappointed to hear that your stay was less than satisfying. We are sorry for the scent issues you experienced and will be sharing your comments with our team so we can work on improving and preventing such a situation in the future. Thank you complementing our... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a wonderful time in Charlotte at this Marriott. The neighborhood is really nice and the hotel is beautiful. I liked the front desk staff but I was confused about housekeeping in the mornings because there was a time when I wanted my room cleaned and it wasn't because the timing of the removal of the No housekeeping sign... More 

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GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for sharing your experience with us, we’re glad you had such a wonderful time in SouthPark. We appreciate you recognizing our boutique hotel’s beauty and our attentive front desk staff. We will share your suggestions for improvements with our team in hopes that we can further advance our hotel styling. Thank you again for reviewing our property and... More 

Atlanta, Georgia
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

My daughter and I stayed here for one night. I wish it could have been longer. The staff was great and helpful. The hotel is in walking distance to great restaurants and a nice mall. The pool and hot tub were nicely kept and very clean. We had breakfast in the hotel and it was well priced for a hotel... More 

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GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

We are so happy to hear that you wanted to stay with us longer; that really shows how much you enjoyed your time with us. Thank you for taking the time to review our property and we’re glad you were able to enjoy everything from our pool amenities to the delicious new breakfast options. We look forward to hosting you... More 

New York City, New York
Level Contributor
165 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 1 week ago

I've found in recent stays, elsewhere, that the Marriott had let its reputation and service slip a bit. I'd begun to favor in some areas Courtyards over Marriott since if the service and housekeeping standards were only mid-range you should only expect lower pricing. This location is different front desk was very helpful, concierge service was great and rooms were... More 

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GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

We are happy to hear that your stay with was us was so positive in comparison to other recent hotel stays. Thank you for recognizing our staff for their attentiveness during your stay and we’re glad your room was to your liking as well. Though we are sorry for the computer glitch, it’s great to know one of our hosts... More 

Simpsonville SC
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This is a great hotel! Convenient to great shopping! Centrally located to the area of Sharon Rd. Also, it was easy to get back on I85 to return home.The staff is very friendly and helpful. The property is impeccably kept and beautiful.

Was this review helpful? Yes
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for this positive review of our property, we’re glad you enjoyed the hotel and ideal SouthPark location. We appreciate you recognizing our staff, as well as our clean and beautiful hotel. We hope to see you again! More 

Cleveland, Ohio
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

Had the opportunity recently to stay at this hotel due to an upcoming job transfer while my wife, daughter and I were house hunting. Upon checking into the hotel, we were greeted as soon as we stepped into the doors and felt welcomed from the start by Floyd and the staff at the front desk. After some friendly discussion we... More 

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GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you so much for taking the time to recognize Floyd! This is a great example as to why we value him for his attentiveness with all our guests, along with thoughtfulness. He will greatly appreciate you sharing your experience and appreciating his services. We are excited for your family to move to Charlotte and continue to enjoy the amazing... More 

Columbia, South Carolina
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visit this hotel often, main,y due to its proximity to shopping at South Park mall and the nice shops and restaurants that you can access through the back walkway. The staff were very welcoming, the ambience was great - nice fruity water on tap in the lobby as well as nice crisp white wine for happy hour. Rooms were... More 

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GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

We’re happy to hear that you continue to find our hotel accommodating for your traveling needs and it’s great to hear that you’ve enjoyed the shopping opportunities in SouthPark, as well. Our staff will appreciate you recognizing their friendliness and look forward to welcoming back in the future! More 

Lyman, South Carolina
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Overall the hotel was very beautiful! The Grounds/Landscape, the Entrance, the Lobby, the Hallways - all very clean and attractive. The aroma when entering the hotel and throughout the hallways was wonderful - almost like a fragrant Spa Experience just by walking through the hotel. Smelled amazing! The front desk staff was very welcoming. The Housekeeping staff was very cordial!... More 

Was this review helpful? Yes
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for taking the time to review our property, we’re happy to hear how impressive you found our grounds and lobby upon arrival. We are disappointed to hear about the issues in your guest room shortly after checking in. Your comments have been shared with our Front Desk and Housekeeping staff to ensure this was an isolated issue. We... More 

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