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Charlotte Marriott SouthPark

#20 of 171 Hotels in Charlotte
Certificate of Excellence
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2200 Rexford Rd., Charlotte, NC 28211 (Formerly The Park Hotel)
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Charlotte Marriott SouthPark
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331 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My daughter and I stayed here for one night. I wish it could have been longer. The staff was great and helpful. The hotel is in walking distance to great restaurants and a nice mall. The pool and hot tub were nicely kept and very clean. We had breakfast in the hotel and it was well priced for a hotel... More 

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New York City, New York
Level Contributor
165 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I've found in recent stays, elsewhere, that the Marriott had let its reputation and service slip a bit. I'd begun to favor in some areas Courtyards over Marriott since if the service and housekeeping standards were only mid-range you should only expect lower pricing. This location is different front desk was very helpful, concierge service was great and rooms were... More 

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GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

We are happy to hear that your stay with was us was so positive in comparison to other recent hotel stays. Thank you for recognizing our staff for their attentiveness during your stay and we’re glad your room was to your liking as well. Though we are sorry for the computer glitch, it’s great to know one of our hosts... More 

Simpsonville SC
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is a great hotel! Convenient to great shopping! Centrally located to the area of Sharon Rd. Also, it was easy to get back on I85 to return home.The staff is very friendly and helpful. The property is impeccably kept and beautiful.

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GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for this positive review of our property, we’re glad you enjoyed the hotel and ideal SouthPark location. We appreciate you recognizing our staff, as well as our clean and beautiful hotel. We hope to see you again! More 

Cleveland, Ohio
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

Had the opportunity recently to stay at this hotel due to an upcoming job transfer while my wife, daughter and I were house hunting. Upon checking into the hotel, we were greeted as soon as we stepped into the doors and felt welcomed from the start by Floyd and the staff at the front desk. After some friendly discussion we... More 

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GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you so much for taking the time to recognize Floyd! This is a great example as to why we value him for his attentiveness with all our guests, along with thoughtfulness. He will greatly appreciate you sharing your experience and appreciating his services. We are excited for your family to move to Charlotte and continue to enjoy the amazing... More 

Columbia, South Carolina
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We visit this hotel often, main,y due to its proximity to shopping at South Park mall and the nice shops and restaurants that you can access through the back walkway. The staff were very welcoming, the ambience was great - nice fruity water on tap in the lobby as well as nice crisp white wine for happy hour. Rooms were... More 

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GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

We’re happy to hear that you continue to find our hotel accommodating for your traveling needs and it’s great to hear that you’ve enjoyed the shopping opportunities in SouthPark, as well. Our staff will appreciate you recognizing their friendliness and look forward to welcoming back in the future! More 

Lyman, South Carolina
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall the hotel was very beautiful! The Grounds/Landscape, the Entrance, the Lobby, the Hallways - all very clean and attractive. The aroma when entering the hotel and throughout the hallways was wonderful - almost like a fragrant Spa Experience just by walking through the hotel. Smelled amazing! The front desk staff was very welcoming. The Housekeeping staff was very cordial!... More 

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GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for taking the time to review our property, we’re happy to hear how impressive you found our grounds and lobby upon arrival. We are disappointed to hear about the issues in your guest room shortly after checking in. Your comments have been shared with our Front Desk and Housekeeping staff to ensure this was an isolated issue. We... More 

Miami, Florida
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I visited the Marriott Southpark while visiting family members in charlotte. I really loved this hotel. The staff is just amazing and they can't do anything else to make your stay better. I which all hotel manager stayed at this hotel so they can see what good customer service is. The hotel is located right next to Southpark mall. If... More 

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GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for your kind words about our staff! Our Hosts are very dedicated to our guests and we appreciate you recognizing that. We’re glad you were able to enjoy the SouthPark area and venture into Uptown as well. We look forward to your next visit and delivering you with another positive experience! More 

1 review
4 of 5 stars Reviewed 4 weeks ago

We needed a hotel for one night and wish we could’ve stayed longer. We will definitely re-book this hotel because of the excellent rate, the excellent service from booking to arrival. The view wasn’t great and we didn’t receive free breakfast, but the Staff was EXCELLENT and very accommodating. They were friendly and made our stay comfortable. The hotel is... More 

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GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for this kind review about our hotel! We are thrilled to hear how much you enjoyed your stay; we wish your trip could have lasted longer too. Our staff will value your kind comments about their service. It sounds like you were able to enjoy a decent amount of SouthPark during your one night and we look forward... More 

New York
Level Contributor
5 reviews
4 of 5 stars Reviewed 4 weeks ago

We stopped here on our way to Hilton Head. The location was great - a large mall, many restaurants were nearby. The hotel was wonderful and I particularly liked the large bathroom. The only thing I question was that we are gold Marriott members, and we weren't offered the concierge floor. We ate breakfast on the main floor and a... More 

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GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for reviewing our property in such a glowing light. We apologize for any confusion about concierge access. The concierge lounge is open Monday through Friday and a continental breakfast is served from the restaurant on the weekends. We hope the remainder of your trip was enjoyable and look forward to the opportunity of hosting you again! More 

London, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Arriving mid afternoon from London,UK, I was pleased with the overall appearance of the hotel. I was welcomed by Jacqui on the front desk and promptly checked in. My room request of a high floor was accommodated. The room allocated was beside the lift and it was no problem for Jacqui to change that when I requested it. The room... More 

Was this review helpful? Yes
GMRHR, General Manager at Charlotte Marriott SouthPark, responded to this review

Thank you for recognizing Jacqui for her assistance during your visit with us. We’re happy to hear how comfortable you felt in your guest room, especially after such a long trip. We do apologize for the maintenance inconvenience but we’re glad the AC issue was solved within minutes. We appreciate your recommendation and hope you enjoyed your time in Charlotte! More 

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