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Sheraton Charlotte Airport Hotel

3.5 of 5 3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
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Sheraton Charlotte Airport Hotel
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Sheraton Charlotte Airport Hotel
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303 reviews from our community

Traveler rating
    89
    106
    64
    30
    14
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123
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Top Contributor
211 reviews 211 reviews
135 hotel reviews
141 helpful votes 141 helpful votes
2 of 5 stars Reviewed September 17, 2014

I really wanted to be able to leave a favorable review of this hotel, because the staff was so very pleasant and friendly. Unfortunately I can’t. This is an older Sheraton, and while the public areas look ok, my guest room was dark and dreary. The one small window admitted relatively little light, and the lights in the room didn’t... More 

Was this review helpful? Yes 3
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Wedgewood, thank you for choosing the Sheraton Charlotte and sharing your feedback regarding our hotel. I am delighted to hear that our staff left a memorable impression and that you were able to enjoy some of our wonderful amenities. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with... More 

Dallas, Texas
Top Contributor
67 reviews 67 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 16, 2014

I stayed at this hotel for a night and was pleased with my stay. The hotel is well maintained and the rooms are pretty clean and the staff is friendly. The Lounge is ok & small and needs improvements.

Was this review helpful? Yes
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

PD, thank you for choosing the Sheraton Charlotte Airport Hotel for your recent trip to Charlotte. We are happy that you had a wonderful visit and appreciate you taking the time to share your feedback. Thank you for your compliments regarding our hotel, staff, amenities, and Lounge. Our associates all share in our commitment to provide our guests with gracious... More 

Ottawa
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 15, 2014

As far as convenience from the airport this hotel is great. Close by with a shuttle service. The lobby and bar area are very nice and appear recently renovated. The hotel has free wifi that I took full advantage of. On the downside the rooms are relatively dated and in need of some renovation. (It is possible that this is... More 

Was this review helpful? Yes
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

OttawaTravellingDude, thank you for choosing the Sheraton Charlotte Airport Hotel during your travels to the Charlotte area. It is wonderful to hear that you enjoyed your experience at our hotel and were able to enjoy some of our wonderful amenities including the Atrium Lounge, complimentary shuttle service and wi-fi, and our central location. As well, we appreciate your comments regarding... More 

Jacksonville, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 12, 2014

People always spend time complaining about bad service. Well let me spend sometime talking about great service! While in Charlotte, NC if you do not stay at the Sheraton on Scott Futrell Drive. You will not experience all that Charlotte has to offer. Why? Chris - aka the unofficial Mayor of Charlotte is the Man! if your wife needs to... More 

Was this review helpful? Yes 1
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Mr. Ford, welcome to the Sheraton Charlotte Airport Hotel family. Your loyalty is truly appreciated. At the Sheraton Charlotte, our dedicated team is committed to creating truly unforgettable guest experiences such as your own! I have passed on your comments to Chris, Saysi, Bobby, Renee, Milena, and Rosabell. They will truly appreciate you taking the time out to recognize them... More 

Senior Contributor
40 reviews 40 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed September 8, 2014

There was a long wait for the complementary shuttle from the airport 2 miles away which required several phone calls. The front desk was quick to offer a room upgrade for $30. This included cocktail hour. I found it interesting that they limited the cocktails to 2 small glasses of cheap wine. The room was small and musty. The carpet... More 

Was this review helpful? Yes
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for choosing the Sheraton Charlotte Airport Hotel and taking the time to write a review ShiShiJoJo. Our guests are close to our hearts and we always appreciate and heed any suggestions you may have for our property. It is disappointing to hear that you had such a bad stay experience and that the Sheraton Club Lounge was not... More 

Ohio City, Ohio
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 7, 2014

Checked in with my dogs for an overnight stay, hotel lobby very nice and above average bar area, good food and room was nice and staff very friendly. Grounds were perfect for taking dogs in and out. Overall great experience and I'll stay again if im in the area!

Was this review helpful? Yes
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for choosing the Sheraton Charlotte Airport Hotel during your trip from Midwest Ohio. It is wonderful to hear that you and your dogs had a wonderful stay experience and were able to enjoy many of the wonderful amenities the hotel has to offer. Our team looks forward to welcoming you back to the Sheraton Charlotte the next time... More 

Quincy, Illinois
Top Contributor
113 reviews 113 reviews
28 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed September 6, 2014

Overall nice property. Food was good in lounge. My room smelled as if someone had smoked in it. The AC did not work in my room (124) printer in computer area was broken. Check room right away before getting too settled in, might have to move. Wish I had

Was this review helpful? Yes
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

John, thank you for choosing the Sheraton Charlotte Airport Hotel! We truly appreciate your comments and taking the time out to review our hotel. I have informed our engineering department of the room condition so that future guests that stay in that room don’t experience the same inconveniences. I wish we would have been able to switch you to a... More 

Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 11, 2014

I stayed at this hotel for 2 nights with my family. It was very nice. The beds were amazing and the room was very nice.we had 2 double beds room. Also, My kids enjoyed their time in the swimming pool until late night. I recommend this hotel for everyone.

Was this review helpful? Yes 1
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Noni_6540, on behalf of the staff at the Sheraton Charlotte Airport Hotel, I would like to thank you for choosing our hotel during your family trip. It is delightful to hear that our convenient location to area attractions, Sweet Sleeper Beds, and wonderful amenities, including our indoor outdoor pool, enhanced your stay experience. We are honored that you would recommend... More 

Conover, North Carolina
1 review
2 of 5 stars Reviewed August 8, 2014

The Good: Lobby is Gorgeous. I like the indoor/outdoor pool except the mold growing on the flaps that hang on the openings. gross, so much for swimming from inside to outside. My bed and pillows were very comfortable. The Bad: The hotel advertises that they are fresh off a multi-million dollar remodel. The jacuzzi is boarded up. Still listed on... More 

Was this review helpful? Yes
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for choosing the Sheraton Charlotte Airport Hotel. We truly appreciate your feedback. Please rest assured that your comments have been sent to our management team in an effort to create wonderful stay experiences for all of our guests. It is regrettable that we did not connect before your departure. I apologize for any inconveniences you may have experienced... More 

Dallas, Texas
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed July 22, 2014

This is a great hotel to hold a conference! Fantastic, friendly staff is awaiting to greet you! This is one of the cleanest hotels I've been in that's a Sheraton property! The whole staff is ready to help you with anything you need, are curious about, or, they'll just talk with you about anything! I didn't have time to hit... More 

Was this review helpful? Yes
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Additional Information about Sheraton Charlotte Airport Hotel

Address: 3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Charlotte Airport Hotel 3.5*
Number of rooms: 222
Reservation Options:
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Also Known As:
Sheraton Charlotte
Charlotte Sheraton
Hotel Style:
#9 Green Hotel in Charlotte

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