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Sheraton Charlotte Airport Hotel

#70 of 171 Hotels in Charlotte
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3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
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1 room 1 guest
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Sheraton Charlotte Airport Hotel
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337 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Herndon, Virginia, United States
Level Contributor
72 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I moved to Charlotte in April. A friend of my wife's helped her with the driving and helped us get settled in. Because she would need to fly home afterward, we chose to stay near the airport for our first three nights, until we had the apartment set up to the point that we could live in... More 

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New Jersey
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family and I missed our connection due to a flight delay and couldn't get another outgoing flight until the next morning. The service desk at the airport booked us a room at this hotel. We took the shuttle to the hotel which is about 7 minutes from the airport. I believe the driver's name is Alex and he was... More 

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Rgang, thank you for choosing the Sheraton Charlotte Airport Hotel during your layover in Charlotte. Sorry to hear that you missed your connecting flight. Despite your travel delays, we are delighted to hear that you had a wonderful stay. Our team takes great pride in exceeding our guest expectations and creating a warm and friendly atmosphere. We appreciate you taking... More 

Cincinnati
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel has got to be a well kept secret in the Charlotte metro area. I stayed there recently and upon walking in the lobby, I could tell some nice upgrades had been done. Do not be misled by the exterior which has somewhat of a dated look but still nicely maintained. Our room was spacious, including the bathroom. The... More 

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

DGB65, we appreciate your feedback and are delighted you had a great stay! The hotel’s ideal location to the Charlotte Douglas International Airport and Downtown Charlotte’s many restaurants, attractions, and nightlife, as well as, its warm inviting atmosphere is definitely an escape from your typical “airport” hotel property. Our entire staff is committed to providing our guests with warm and... More 

Orlando, Florida
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 28, 2015

My friend and I were in town for the weekend for a game in downtown Charlotte. Checked very late at night and the lady at the front desk was very friendly and explained all the hotel has to offer. The room was clean and nice and the beds were comfortable. They have a huge lobby and a half indoor/half outdoor... More 

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Playthreeagain, thank you for choosing the Sheraton Charlotte Airport Hotel during your trip to Charlotte with your friends. I hope you guys had a great time at the game! It is wonderful to hear that you had a memorable stay experience enhanced by many of the amenities our hotel has to offer. Our staff looks forward to the opportunity to... More 

NC
Level Contributor
82 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 26, 2015

Hard to spend the night any closer to the airport than this. In spite of that, the noise level is pretty low--not completely silent, but low. Service is friendly and very professional, and I had a good, reasonably priced breakfast in the (slightly too chilly) lobby. The real reason to stay here, though, is that the beds are AWESOME.

Was this review helpful? Yes
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

BKT48, thank you for choosing the Sheraton Charlotte Airport Hotel during your family vacation to Charlotte and taking the time out to review our hotel. The comfort of our guests is a priority and we are delighted to hear that you had a restful night in our Sheraton Sweet Sleeper Beds. We look forward to sharing our southern hospitality with... More 

Hartsville, South Carolina, United States
Level Contributor
225 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed July 26, 2015

The hotel looks a little dated from the outside but inside is actually quite pleasant. They have a very large open lobby. Very peaceful after a flight. The pool area is inside outside with a lazy river dipping inside the lobby. The room was comfortable and the staff was very nice. I would much rather stay here and leave my... More 

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thomasja37, on behalf of the staff at the Sheraton Charlotte Airport Hotel, I would like to thank you for staying with us during your recent travels through Charlotte. We appreciate your compliments regarding our hotel, staff, amenities, shuttle services, and indoor/outdoor pool. Our associates all share in our commitment to provide our guests with gracious hospitality. We hope to have... More 

Level Contributor
6 reviews
4 of 5 stars Reviewed July 19, 2015

Stayed here a couple of years ago and wasn't impressed with the quality of the rooms for the brand this hotel represents. Well tried it again and everything is much improved. Renovated rooms is the difference. Will come back. Although there was a Hoschicon convention (large crowds and noise - it's a convention hotel) we had a restful night after... More 

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Daniel, thank you for choosing the Sheraton Charlotte Airport Hotel and allowing us to show you a true Sheraton experience. We are delighted to have all newly renovated guestrooms. We truly appreciate all of our guest’s feedback regarding our rooms; that information was an integral part of our redesign. We look forward to welcoming you back to the Sheraton Charlotte... More 

Poznan, Poland
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed July 15, 2015

The Sheraton Charlotte Airport Hotel is very ok. The Staff is friendly, hotel in quiet a good condition. Prices very reasonable. Comfortable rooms. Parking free of chargé and they have a lounge club. The only but for longer then day stay is that they serve only an American breakfast in a very limited version. In fact the standard breakfast at... More 

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

725Izabella, thank you for staying with us on business and taking the time to share your experience. Our team is committed to providing our guests with warm, accommodating service, and we’re pleased you experienced that consistently firsthand. Thank you for your compliments regarding our accommodations, and cuisine. We look forward to the opportunity to connect with you again in the... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 13, 2015

Stayed from a Friday to Monday. It was a very nice hotel, clean, and nice pool. My room was neat and clean king size. I did wish it was a microwave in the room, but overall it was fine. Staff was very friendly and spoke whenever we seen them. The bar staff was friendly as we got a few drinks... More 

Was this review helpful? Yes
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Duana G, on behalf of the staff at the Sheraton Charlotte Airport Hotel, I would like to thank you for choosing to stay with us during your recent family trip to Charlotte. We appreciate your compliments regarding our hotel, accommodations, personal touches, and service and value your feedback regarding having microwaves available in the rooms. We look forward to connecting... More 

Cuyahoga Falls, Ohio
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 27, 2015

The facility was beautiful & I loved the pool! But everyone was very stuffy. They allow dogs, but are not dog friendly in the least. We needed a ground floor & they put us on the 8th floor. Then they had a loud party in the lobby all night. So in the morning one of the hung over clients decided... More 

Was this review helpful? Yes
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Gina S, thank you for choosing the Sheraton Charlotte Airport Hotel during your most recent trip to the Charlotte area. I apologize that your experience at our property left you feeling that this was the “worse stay of your trip.” We take great pride in being a pet friendly hotel. Please know that the service that you experienced was not... More 

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