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All 171 Charlotte hotels

Sheraton Charlotte Airport Hotel

3.5 of 5 Hotel   |   3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
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Ranked #71 of 171 Hotels in Charlotte
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 1 week ago
osco55 Oxford, Ohio
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309 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oxford, Ohio
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 1 week ago

I will start this by saying that the hotel was clean with nice rooms, restaurant was better than average and I liked it until...well the snowstorm hit. I paid $160 for an internet rate for my first night and understand that it is discounted. My flight was canceled so I had to scramble and ask for a room another night.... More 

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Osco55, thank you for choosing the Sheraton Charlotte Airport Hotel. We truly appreciate your feedback and are delighted to hear that you enjoyed your stay. It is disappointing however, that we fell short of your expectations when it came to your room rate. Please rest assured that your comments have been sent to our management team in an effort to... More 

Long Island City, New York
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel has been newly renovated and looks great. There is a very nice bar in the lobby as well as a restaurant with a very good breakfast buffet [only $13.00 per person]. The rooms were clean and well appointed. The staff were extremely pleasant. There were too many people for the morning shuttle and instead of making us wait,... More 

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Etantleff, thank you for choosing the Sheraton Charlotte Airport Hotel and taking the time to review our hotel! I am delighted to hear that you had a comfortable and rejuvenating stay while enjoying our newly renovated rooms. The comfort of our guests is a priority. As well, I would like to thank you for taking the time out to recognize... More 

Melbourne, Florida
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice option for a close to airport hotel. The indoor pool was fancy, and original, incorporated into the lobby area. I had ordered a "berry blue" salad with seared ahi tuna added in the hotel restaurant. It was great. The horshradish mash potatoes were a little bland, and I didn't detect any horseradish, so I would pass on those. But... More 

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Bill B, thank you for your feedback regarding your most recent stay at the Sheraton Charlotte Airport Hotel! Creating exceptional stays for our guests is a top priority. I am delighted to hear that your stay was enhanced with several of our wonderful amenities including Oscar’s Restaurant and Lounge, our Sheraton Sweet Sleeper Beds, heated indoor and outdoor pool, and... More 

Portland, Oregon
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The accommodations were better than I expected based upon my first impression of the hotel. The bed was comfortable, room was spacious and clean, food was very good. My only complaint was with the front desk staff. A lady named Carolina was unable to tell me the location of my seminar and had me wait a long time before telling... More 

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Robin M, Public Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

AnnaSmith32, thank you for selecting the Sheraton Charlotte Airport Hotel during your recent trip to Charlotte. We are happy that you had a wonderful visit and appreciate you taking the time to share your feedback. Please accept our apology for the miscommunication regarding the drive time to the movie theater. We look forward to the opportunity to connect with your... More 

Columbia, South Carolina
Top Contributor
75 reviews 75 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice new furnishings, newly remodeled. Oscar's restaurant is excellent. Shuttle service to and from the airport. The service is always good at this location. It appears that as of Jan. 2015 the passbook enabled lock to the room isn't working just yet.

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High Point
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 6, 2015

At check-in the front desk staff was very friendly and helpful. The lobby was beautiful and very clean. When we got to the room it was just as nice, very fresh and clean. The beds were comfortable. My only complaint is that I requested a late check-out and the maid knocked on our door at 8am, 9am, 10am and one... More 

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

b_arnold1976, thank you for selecting the Sheraton Charlotte Airport Hotel during your recent trip to Charlotte. We are happy that you had a wonderful visit and appreciate you taking the time to share your feedback. Thank you for your compliments regarding our hotel, friendly staff and welcoming ambiance. Our associates all share in our commitment to provide our guests with... More 

Kentucky
Top Contributor
122 reviews 122 reviews
25 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed December 19, 2014

We styated here one night before flying out to St Thomas. The hotel is being newly renovated. We had a new room.The resturant had a great diiner but not so awesome breakfast. The shuttle was free to the airport. The parking was 25$ for a week which beats any airport parking. We will be returning.

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

SheilaKentucky, thank you for choosing the Sheraton Charlotte Airport Hotel on your way to beautiful St. Thomas! I hope you had an opportunity to stay at our sister property the Westin St. John Resort and Villas, it does not disappoint. We are delighted to hear that our staff and services created a memorable stay experience. As well, it is wonderful... More 

Amherst
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 18, 2014

Business center closed, hot tub closed, Sheraton Club Closed.. Really? Hotel smelled like paint and under renovation. We had workman hammering right over our room from 8-5 pm. The hotel really didn't respond like I thought they should. Really indifferent... I am huge Sheraton fan so nothing against them, just this hotel. They said renovation done in January but I... More 

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Western M., thank you for taking the time to provide feedback about your stay with us. I am deeply troubled to hear about your experience at our hotel and want to apologize for the inconveniences during your stay. We are currently renovating our guest rooms as stated on our Hotel Website. We have made every possible effort to contain the... More 

NY
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 14, 2014

Sheraton Charlotte Airport Hotel fills the bill for us, great location near the airport, wonderful beds, large rooms, club lounge, restaurant with good prices and excellent food. Now for the best of them all; the gentlemen who drive the vans; what kind, nice men, I repeat, gentlemen.

Was this review helpful? Yes
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Hei1980, thank you for the wonderful comments and choosing the Sheraton Charlotte Airport Hotel as your home away from home. I am pleased that you were able to relax and enjoy all of our wonderful amenities with your family! I’m delighted to know our team provided you with excellent customer service! We take great pride in our staff and appreciate... More 

Chicago, Illinois
Top Contributor
70 reviews 70 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 11, 2014

I picked the hotel based on its location and was pleasantly surprised by how nice it was. Modern decor, renovated rooms with the Sheraton sleeper beds, and very attentive and friendly staff at the front desk and restaurant made this a nice surprise for me. There is construction going on, so some of the floors are closed. But otherwise it... More 

Was this review helpful? Yes
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

CaptainSteveG, we are delighted you enjoyed your accommodations and honored that you choose to stay at the Sheraton Charlotte. An ideal location to experience the city, the Sheraton Charlotte is just five miles from Downtown Charlotte’s many restaurants, attractions, and nightlife and just two miles from the airport. We truly appreciate your comments regarding our modern decor, renovated guest rooms,... More 

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Additional Information about Sheraton Charlotte Airport Hotel

Address: 3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Charlotte Airport Hotel 3.5*
Number of rooms: 222
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Also Known As:
Sheraton Charlotte
Charlotte Sheraton
Hotel Style:
#9 Green Hotel in Charlotte

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