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All 170 Charlotte hotels

Sheraton Charlotte Airport Hotel

3.5 of 5 Hotel   |   3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
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Ranked #72 of 170 Hotels in Charlotte
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A recent review
5 of 5 stars reviewed 3 weeks ago
b_arnold1976 High Point
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304 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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High Point
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

At check-in the front desk staff was very friendly and helpful. The lobby was beautiful and very clean. When we got to the room it was just as nice, very fresh and clean. The beds were comfortable. My only complaint is that I requested a late check-out and the maid knocked on our door at 8am, 9am, 10am and one... More 

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Kentucky
Top Contributor
122 reviews 122 reviews
25 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed December 19, 2014

We styated here one night before flying out to St Thomas. The hotel is being newly renovated. We had a new room.The resturant had a great diiner but not so awesome breakfast. The shuttle was free to the airport. The parking was 25$ for a week which beats any airport parking. We will be returning.

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

SheilaKentucky, thank you for choosing the Sheraton Charlotte Airport Hotel on your way to beautiful St. Thomas! I hope you had an opportunity to stay at our sister property the Westin St. John Resort and Villas, it does not disappoint. We are delighted to hear that our staff and services created a memorable stay experience. As well, it is wonderful... More 

Amherst
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 18, 2014

Business center closed, hot tub closed, Sheraton Club Closed.. Really? Hotel smelled like paint and under renovation. We had workman hammering right over our room from 8-5 pm. The hotel really didn't respond like I thought they should. Really indifferent... I am huge Sheraton fan so nothing against them, just this hotel. They said renovation done in January but I... More 

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Western M., thank you for taking the time to provide feedback about your stay with us. I am deeply troubled to hear about your experience at our hotel and want to apologize for the inconveniences during your stay. We are currently renovating our guest rooms as stated on our Hotel Website. We have made every possible effort to contain the... More 

NY
Contributor
11 reviews 11 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 14, 2014

Sheraton Charlotte Airport Hotel fills the bill for us, great location near the airport, wonderful beds, large rooms, club lounge, restaurant with good prices and excellent food. Now for the best of them all; the gentlemen who drive the vans; what kind, nice men, I repeat, gentlemen.

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Hei1980, thank you for the wonderful comments and choosing the Sheraton Charlotte Airport Hotel as your home away from home. I am pleased that you were able to relax and enjoy all of our wonderful amenities with your family! I’m delighted to know our team provided you with excellent customer service! We take great pride in our staff and appreciate... More 

Chicago, Illinois
Top Contributor
68 reviews 68 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 11, 2014

I picked the hotel based on its location and was pleasantly surprised by how nice it was. Modern decor, renovated rooms with the Sheraton sleeper beds, and very attentive and friendly staff at the front desk and restaurant made this a nice surprise for me. There is construction going on, so some of the floors are closed. But otherwise it... More 

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

CaptainSteveG, we are delighted you enjoyed your accommodations and honored that you choose to stay at the Sheraton Charlotte. An ideal location to experience the city, the Sheraton Charlotte is just five miles from Downtown Charlotte’s many restaurants, attractions, and nightlife and just two miles from the airport. We truly appreciate your comments regarding our modern decor, renovated guest rooms,... More 

Harrisonburg
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 9, 2014

This is listed as a 4-star hotel, but I think that 3 or 3.5-stars is more accurate. Pros: the lobby is very nice. The room was clean, however some of the carpeting needs replacing. Cons: Our room was on the first floor and we could clearly hear cars' beeps, chirps, etc. The parking lot was dimly lit and has puddles/standing... More 

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Letsboogiedown, it is regrettable that your stay with us did not meet the expectations we set forth, however, your feedback provides our hotel with valuable information that we can review to improve on for the future. We are currently in the process of revitalizing our guest rooms. We have taken all of our guest comments and requests into consideration and... More 

GA
Contributor
14 reviews 14 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 8, 2014

I stayed here overnight with my husband while attending the ACC championship game. We booked through hotels.com. The only room available was a two doubles standard room which wasn't preferred but through our booking we didn't realize it was a non refundable prepaid room so we couldn't change it or look elsewhere. The lobby looks great. We didn't use the... More 

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Creativecarriet, thank you for choosing the Sheraton Charlotte Airport Hotel during your trip to the ACC Championship. We are disheartened that you’re most recent stay with us was less than satisfactory. Your comfort is of up-most importance to us, as we always want our guests to leave feeling revitalized. Please accept our apologies for your inconvenience, I too am very... More 

Los Angeles, California
Top Contributor
85 reviews 85 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 6, 2014

We stayed here for a short visit with friends in the Charlotte area. The hotel is very convenient to the CLT airport. Rooms were clean, staff was friendly and professional. Will definitely consider this property for my next visit to the area.

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Eastern NC
Top Contributor
77 reviews 77 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed December 2, 2014

My spouse and I stayed at this hotel two weeks ago and I was aghast at how poor the experience had been. I later learned that the hotel was closing most rooms the next week for a major renovation. I felt that I had to excuse some of the problems that we encountered. Parking, especially handicapped parking was almost non... More 

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Chapin, South Carolina
Top Contributor
51 reviews 51 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 1, 2014

This is a great value at a perfect location for our Charlotte weekends. We are at I-85 convenient to Concord Mills, University, South end, and uptown. The staff is always great. But the rooms and hotel are worn and need a spruce up.

Was this review helpful? Yes
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Chinhome, thank you for choosing the Sheraton Charlotte Airport Hotel during your weekend trips to Charlotte! We are delighted to hear that our convenient location and friendly staff creates a memorable stay experience that continues to bring you back to our hotel. We have listened to everyone’s comments on our social media feeds and I am delighted to let you... More 

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Additional Information about Sheraton Charlotte Airport Hotel

Address: 3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Charlotte Airport Hotel 3.5*
Number of rooms: 222
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Also Known As:
Sheraton Charlotte
Charlotte Sheraton
Hotel Style:
#9 Green Hotel in Charlotte

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