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All 166 Charlotte hotels

Sheraton Charlotte Airport Hotel

3.5 of 5
3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
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Sheraton Charlotte Airport Hotel
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Ranked #58 of 166 hotels in Charlotte
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200 reviews from our community

Traveler rating
    65
    66
    42
    17
    10
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Families
38
 
Couples
35
 
Solo
29
 
Business
81
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Charleston, South Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 18, 2013 NEW

Room: Very narrow, slim rooms. Carpet is dated, tattered at edges. Low ceilings, looks like dated style hotel. Hotel Lobby/Common Areas: Free parking. Lobby area nice, very open feeling. Lobby and common areas just went through multi-million dollar renovation.They're going for the inside but feels outside style. Running water fountain adds to the "outdoor" feeling. Some rooms overlook lobby area.... More

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Virginia
Top Contributor
119 reviews 119 reviews
14 hotel reviews
Reviews in 49 cities Reviews in 49 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed June 9, 2013

The staff was very helpful and the property is pretty nice overall, but our queen bed was the worst we've slept on in a LONG time. It was so soft that multiple times in the night we had to move back to our sides of the bed because we kept ending up rolling to the middle. We both hurt the... More

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Colorado
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 8, 2013

I will say the food in the restaurant is phenomenal! Nightly rates are a little high considering there are so many other options in that same area. Great place to host a conference. One downfall is that there is no free Internet.

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See 5 more reviews by amabrey for Charlotte
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
June 13, 2013

Thank you for hosting your conference at the Sheraton Charlotte. We are glad you consider the Sheraton Charlotte a home away from home. Full service and limited service hotels often vary in the amenities they offer and the price they charge for those amenities. Our hotel does offer complimentary internet and printing services in our business center as well as... More

Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 6, 2013 via mobile

I've stayed at this hotel many times as a platinum member. It has prolly the nicest Sheraton lobby I've seen as I've stayed all over the world. It's just open an nice an not too fancy but has an amazing pool right in the lobby that's both indoor and outdoor combined. The hot tub was open a few years ago... More

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
June 14, 2013

We at the Sheraton Charlotte would like to thank you for your loyalty! Platinum guests are close to our hearts and we always appreciate and heed any suggestions you may have for our property. Next time you’re in the beautiful Queen City, we would love for you to join us during the Sheraton Social Hour. It’s the perfect place to... More

Rego Park, New York
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 31, 2013

Lobby and staff were excellent. Staff was very helpful and accommodating. The room left a little to be desired. It looked like a dog had chewed up half of the furniture and tried to scratch its way out of the front door and carpet. One of the pictures hanging from the wall looked to be about to fall down. Nothing... More

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See 2 more reviews by Michael K for Charlotte
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
June 18, 2013

Thank you for taking the time to complete this review. It is regrettable that your stay with us did not meet the expectations that previous Sheraton Hotels have provided for you. Although I am delighted to hear that your experience was enhanced by our staff and amenities, we apologize for the issues you experienced during your stay. We would love... More

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 26, 2013 via mobile

Last minute reservation. Lobby is amazing! Room wouldn't qualify as 3 1/2 star. Clean. Beds moderately firm. Amazing pillows! Pretty average hotel room. No frig or microwave but staff did bring a frig when requested- stated no charge. There was no overhead lights and 3 low lamps - bring a flashlight, may need at night when daylight not available. Restaurant... More

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
June 5, 2013

Thank you for choosing the Sheraton Charlotte Airport Hotel. We truly appreciate your comments and will share them with our staff. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Again thank you for taking the... More

Winston Salem, North Carolina
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 19, 2013

We just stayed for a night for a little getaway for some much needed R&R. We splurged on a Club Level Room and were quite impressed! The cleanliness was superb and lots of little extra bath amenities. The club level lounge with drinks/h'or'deurves was great. It had a great selection. We ended up cancelling our dinner reservations because we had... More

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
May 30, 2013

Thank you for your review and positive comments on our staff and Club Lounge services! I am delighted that we were able to surpass your expectations and that you found the extra amenities offered on our Club Level to be a worthy value. As well, thank you for taking the time to make us aware of our opportunities to enhance... More

California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 17, 2013

From the moment I arrived I was impressed. The room was large and very clean. You won't have to worry about taking your shoes off because the carpet was very clean. My room was by the pool and even though there were many guests in the pool my room was sound proof. The best part of my stay was Alex... More

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
May 30, 2013

Thank you for taking the time to share your positive experience at our hotel. It was wonderful to hear we surpassed your expectations and provided you with a true Sheraton experience. The comfort of our guest is a priority! We take great pride in our staff and are delighted to know that each time you interacted with a member of... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed May 5, 2013

If you've stayed in enough hotels then you are surely familiar with the not so delightful aroma of the industrial carpet cleaner, well someone spilled an entire bottle in the room I had the pleasure of staying in for two nights. Needless to say, I had a miserable headache while in Charlotte. The room was clean...enough, there was something smeared... More

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
May 8, 2013

Thank you for taking the time to review our hotel. We are disheartened that you’re most recent stay with us was less than satisfactory. Cleanliness and customer service are of up-most importance to us, as we always want our guests to leave feeling revitalized. We truly value your feedback and will share your comments with the appropriate team members. Again,... More

Nashua, New Hampshire, United States
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 1, 2013 via mobile

I recently started at this hotel as our company was holding a workshop in the hotel. The rates are quite acceptable and we're around $129 per night. Note that the price doesn't include Wi-Fi access which is an additional $9.95 per day. As I've stated in previous hotel reviews I don't accept this policy and remove 1 star automatically. The... More

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
May 8, 2013

Thank you for your comments regarding your most recent stay with us. Our location and layout is indeed convenient for both business and leisure travelers. We also appreciate you bringing the lighting and your room service experience to our attention. We apologize for the inconvenience and will certainly use your comments to help us better improve our overall guest experience.... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Very nice(17)
  • Pool area(9)
  • Room service(7)
  • Parking lot(7)
  • Club level(7)
  • Next morning(5)
  • Hot tub(4)

Additional Information about Sheraton Charlotte Airport Hotel

Address: 3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Onsen Hotels in Charlotte
#56 Business Hotels in Charlotte
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Located in the heart of the Carolinas, Sheraton Charlotte Airport Hotel is just two miles from the Charlotte Douglas International Airport, accessible with our complimentary shuttle service. ... more   less 
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Also Known As:
Sheraton Charlotte
Charlotte Sheraton

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