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Sheraton Charlotte Airport Hotel

3.5 of 5 3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
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Sheraton Charlotte Airport Hotel
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Sheraton Charlotte Airport Hotel
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287 reviews from our community

Traveler rating
    87
    98
    61
    27
    14
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56
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Contributor
17 reviews 17 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel in itself is pretty nice. Nothing fancy but a good hotel for business stay. Hight floor room on i85 was not noisy with window and curtain closed. The lounge on the 8th floor is not too spacious but clean and welcoming. Breakfast selection is limited (buffet) but was OK. OJ was really bad and coffee only OK. I... More

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London
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed here for four or five nights for my brothers wedding. We didnt spend too much time in the room because of all the prepping, but it was a good night sleep. Very clean and comfortable, and when we were at the hotel my family tended to gather in the lobby area. The staff was very friendly and were... More

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 3 weeks ago

I've stayed here every week for 2+ years. A great hotel for business travelers or for families. The lounge has free happy hour and parking is always available. For SPG members, this hotel participates in "Make a Green Choice" as well. The front desk staff is great! Conveniently located near I-85 for roadtrippers as well. It's about a 8 min... More

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Coming to Charlotte for car racing at Concord? The NASCAR Hall of Fame? An NFL game? Or simply to visit the city? We'd certainly recommend this Sheraton! As Starwood Preferred Guests, the Sheraton is our preferred hotel. We always seek one out in any city we plan to visit. We really enjoy the consistent quality of a Sheraton, as well... More

Was this review helpful? Yes
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

HRHWT, on behalf of the staff at the Sheraton Charlotte Airport Hotel, I would like to thank you for being a loyal member of the Starwood Hotels & Resorts Family. SPG members are truly dear to our hearts and we appreciate your loyalty! It is delightful to hear that our convenient location to area attractions, Make-A-Green Choice Program, Sheraton Club... More

Boston
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Sheraton Charlotte Airport after a flight connection was cancelled. It was my first time at the hotel and the hotel was beautiful. I was greeted warmly and checked in quickly even though my reservation had just been processed. I was given a very nice room on an SPG floor. It was large with nice furniture and... More

Was this review helpful? Yes 1
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Mshura, thank you for choosing the Sheraton Charlotte Airport Hotel. Our entire team is committed to providing our guests with the best in service and amenities, and we are delighted you had a relaxing stay despite your travel delays. I am glad that our team made you feel welcome and you would choose to stay with us in the future.... More

Houston, Texas
Top Contributor
210 reviews 210 reviews
133 hotel reviews
149 helpful votes 149 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I really wanted to be able to leave a favorable review of this hotel, because the staff was so very pleasant and friendly. Unfortunately I can’t. This is an older Sheraton, and while the public areas look ok, my guest room was dark and dreary. The one small window admitted relatively little light, and the lights in the room didn’t... More

Was this review helpful? Yes 2
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Wedgewood, thank you for choosing the Sheraton Charlotte and sharing your feedback regarding our hotel. I am delighted to hear that our staff left a memorable impression and that you were able to enjoy some of our wonderful amenities. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with... More

Dallas, Texas
Top Contributor
66 reviews 66 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for a night and was pleased with my stay. The hotel is well maintained and the rooms are pretty clean and the staff is friendly. The Lounge is ok & small and needs improvements.

Was this review helpful? Yes
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

PD, thank you for choosing the Sheraton Charlotte Airport Hotel for your recent trip to Charlotte. We are happy that you had a wonderful visit and appreciate you taking the time to share your feedback. Thank you for your compliments regarding our hotel, staff, amenities, and Lounge. Our associates all share in our commitment to provide our guests with gracious... More

Ottawa
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 weeks ago

As far as convenience from the airport this hotel is great. Close by with a shuttle service. The lobby and bar area are very nice and appear recently renovated. The hotel has free wifi that I took full advantage of. On the downside the rooms are relatively dated and in need of some renovation. (It is possible that this is... More

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

OttawaTravellingDude, thank you for choosing the Sheraton Charlotte Airport Hotel during your travels to the Charlotte area. It is wonderful to hear that you enjoyed your experience at our hotel and were able to enjoy some of our wonderful amenities including the Atrium Lounge, complimentary shuttle service and wi-fi, and our central location. As well, we appreciate your comments regarding... More

Jacksonville, Florida
1 review
5 of 5 stars Reviewed September 12, 2014

People always spend time complaining about bad service. Well let me spend sometime talking about great service! While in Charlotte, NC if you do not stay at the Sheraton on Scott Futrell Drive. You will not experience all that Charlotte has to offer. Why? Chris - aka the unofficial Mayor of Charlotte is the Man! if your wife needs to... More

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Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Mr. Ford, welcome to the Sheraton Charlotte Airport Hotel family. Your loyalty is truly appreciated. At the Sheraton Charlotte, our dedicated team is committed to creating truly unforgettable guest experiences such as your own! I have passed on your comments to Chris, Saysi, Bobby, Renee, Milena, and Rosabell. They will truly appreciate you taking the time out to recognize them... More

Senior Contributor
40 reviews 40 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed September 8, 2014

There was a long wait for the complementary shuttle from the airport 2 miles away which required several phone calls. The front desk was quick to offer a room upgrade for $30. This included cocktail hour. I found it interesting that they limited the cocktails to 2 small glasses of cheap wine. The room was small and musty. The carpet... More

Was this review helpful? Yes
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for choosing the Sheraton Charlotte Airport Hotel and taking the time to write a review ShiShiJoJo. Our guests are close to our hearts and we always appreciate and heed any suggestions you may have for our property. It is disappointing to hear that you had such a bad stay experience and that the Sheraton Club Lounge was not... More

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Additional Information about Sheraton Charlotte Airport Hotel

Address: 3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Charlotte Airport Hotel 3.5*
Number of rooms: 222
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Also Known As:
Sheraton Charlotte
Charlotte Sheraton

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