The staff was very helpful and the property is pretty nice overall, but our queen bed was the worst we've slept on in a LONG time. It was so soft that multiple times in the night we had to move back to our sides of the bed because we kept ending up rolling to the middle. We both hurt the... More

I will say the food in the restaurant is phenomenal! Nightly rates are a little high considering there are so many other options in that same area. Great place to host a conference. One downfall is that there is no free Internet.

I've stayed at this hotel many times as a platinum member. It has prolly the nicest Sheraton lobby I've seen as I've stayed all over the world. It's just open an nice an not too fancy but has an amazing pool right in the lobby that's both indoor and outdoor combined. The hot tub was open a few years ago... More

Lobby and staff were excellent. Staff was very helpful and accommodating. The room left a little to be desired. It looked like a dog had chewed up half of the furniture and tried to scratch its way out of the front door and carpet. One of the pictures hanging from the wall looked to be about to fall down. Nothing... More

Last minute reservation. Lobby is amazing! Room wouldn't qualify as 3 1/2 star. Clean. Beds moderately firm. Amazing pillows! Pretty average hotel room. No frig or microwave but staff did bring a frig when requested- stated no charge. There was no overhead lights and 3 low lamps - bring a flashlight, may need at night when daylight not available. Restaurant... More

We just stayed for a night for a little getaway for some much needed R&R. We splurged on a Club Level Room and were quite impressed! The cleanliness was superb and lots of little extra bath amenities. The club level lounge with drinks/h'or'deurves was great. It had a great selection. We ended up cancelling our dinner reservations because we had... More

From the moment I arrived I was impressed. The room was large and very clean. You won't have to worry about taking your shoes off because the carpet was very clean. My room was by the pool and even though there were many guests in the pool my room was sound proof. The best part of my stay was Alex... More

If you've stayed in enough hotels then you are surely familiar with the not so delightful aroma of the industrial carpet cleaner, well someone spilled an entire bottle in the room I had the pleasure of staying in for two nights. Needless to say, I had a miserable headache while in Charlotte. The room was clean...enough, there was something smeared... More

I recently started at this hotel as our company was holding a workshop in the hotel. The rates are quite acceptable and we're around $129 per night. Note that the price doesn't include Wi-Fi access which is an additional $9.95 per day. As I've stated in previous hotel reviews I don't accept this policy and remove 1 star automatically. The... More