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Red Roof Inn Charlotte Airport West

3300 Queen City Drive, I-85 at Billy Graham Parkway, Exit #33, Charlotte, NC 28208
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Red Roof Inn Charlotte Airport West
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Red Roof Inn Charlotte Airport West
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67 reviews from our community

Traveler rating
    2
    8
    9
    14
    34
See reviews for
13
17
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12
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Camp Hill, Pennsylvania
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW via mobile

For $60 for one night this room was fine. Getting the shuttle was a little confusing as it wasn't made clear that the shuttle says "Quality Inn" and not "Red Roof". Room was clean minus a few stray hairs, shower worked and was hot. The only true problem is either the neighborhood or the clientele. Constant banging, shouting, yelling and... More 

Was this review helpful? Yes 1
Kingsport, Tennessee
Top Contributor
185 reviews 185 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I see a lot of complaints for this hotel, it is a very basic hotel and that is what you are paying for. Our roof was clean, shower worked and it is very close to the airport. I would stay here again because their shuttle service is great to get to the airport quickly.

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Jewett
Contributor
20 reviews 20 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I've stayed a quite a few Red Roofs over my years traveling the country. Always been hit or miss. For the most part the big city locations have been the worst, and this one fits that bill. I was hoping that being near the airport it would rate better, but let me say that is NOT the case. For the... More 

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Deep River, Canada
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We chose this Red Roof after a long day on the road because: we were exhausted; it was inexpensive at U$58; and it was conveniently located near the Interstate. The parking lot was mostly full. There were families and seniors seen entering their rooms. The lobby was very modest and the night clerk was polite but indifferent. So far so... More 

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Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 12, 2015

Starting with our airport: we made reservations and expected a shuttle to pick us up. Within 40 mins to an hour, we called maybe 5 times? They lied and told us that the bus was just here and picked someone up. After waiting and waiting, the bus finally came and the man said he did not receive a call for... More 

Was this review helpful? Yes 1
El Paso, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 28, 2015

Was on our way up to the northeast and needed a place to stop for the night and decided to get a room here. We thought that with the name brand of Red Roof Inn we would get a great hotel with great service. However great room and service was a great under statement. The checking in time was too... More 

Was this review helpful? Yes 3
Wake Forest, North Carolina
Top Contributor
96 reviews 96 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed January 6, 2015

The front desk clerks were friendly, but not fully familiar with the facility. My online reservations were messed up and one of the clerks worked it out, but still did not get it completely right. The no-smoking room smelled of smoke, had cigarette burns on the furniture and blanket, There were dead insects in several spots, Several of the electric... More 

Was this review helpful? Yes 1
Port Arthur, Texas
Contributor
18 reviews 18 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 12, 2014

we had reservations . they placed me where I asked. had toilet problem, they jumped on it IMMEDIATELY . everyone was so friendly. TY Mary for all your help. and yes we were Not in Fla.. they kinda acted like we where family...

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etowah, nc
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 31, 2014

I would have liked to give this place a better review, but too many problems. The good: Room was nice and clean and front desk attendants were very friendly. Location was good. Some of the reviews I see say the place is dangerous, but I didn't see anything shady. The not so good: Website advertises that they have free continental... More 

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 25, 2014

This hotel is a drug and prostate hang out would not recommend this to anyone rooms aren't bad but . It is just too dangerous to stay at this hotel the Charlotte Police Department need to clean this place up disgusting all I smell is marijuana and see prostitutes everywhere trying to give out their phone numbers and find out... More 

Was this review helpful? Yes 3
GRrri069, Guest Relations Manager at Red Roof Inn Charlotte Airport West, responded to this review

Dear Shaun P, On behalf of the entire staff at the Red Roof, we apologize that we did not manage to exceed your expectations during your most recent visit to our property. As the Director of Guest Relations, it is now my job to take guests' concerns, and turn them into progress and improvement! We offer our guests an amazing... More 

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