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Red Roof Inn Charlotte Airport West

3300 Queen City Drive, I-85 at Billy Graham Parkway, Exit #33, Charlotte, NC 28208
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Red Roof Inn Charlotte Airport West
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Red Roof Inn Charlotte Airport West
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77 Reviews from our TripAdvisor Community

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    15
    43
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • Portuguese first
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  • All months
    (77)
  • Mar-May only
    (23)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (15)
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2 reviews
1 of 5 stars Reviewed yesterday NEW

Hate to write this but the check-in guy was in one of the rooms next to us that was under construction with other people doing who knows what. Our room had debris all over even in the tub, looks like people were in too before we got there. The pamphlets and menus were covered in dried beer. Air conditioner leaked... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

My flight was cancelled in the middle of the night. I called many places and all but 2 were booked. I asked if Red Roof had any openings, they said yes. I asked about the shuttle they told me the shuttle would be at the airport at 2:30am. 2:30 came and went, I called and got no answer for about... More 

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Charlotte, North Carolina
1 of 5 stars Reviewed 4 days ago NEW

very bad hotel. holes in the walls ac barely works, only picks up the local channels will not b back here. front desk was very rude on the phone and in person guess I was interrupting her talk with her boyfriend avoid this place

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Pasadena, California
2 reviews
2 of 5 stars Reviewed June 24, 2015 via mobile

Family was stuck overnight in Charlotte because the airports in the NY area were closed due to bad weather. Airline rebooked us for the next day out but we were on our own for the night. Called a bunch of places and picked Red Roof cause it was cheap and I've stayed in other Red Roof locations. Tried to call... More 

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red069roof, Manager at Red Roof Inn Charlotte Airport West, responded to this review

Dear Guest, I apologize for your less than pleasant stay during your layover in Charlotte, NC. It appears your delay flight to NY was further dampered by the experience you had at our hotel. I appreciate your positive comments about the cleanliness of the room, hot shower, and the functioning of the air conditioning system. I am not aware of... More 

1 review
1 of 5 stars Reviewed June 24, 2015 via mobile

the lady on 3rd shift has a real nasty attitude they need to fire her and get better customer service she tell my husband they only have two rooms left the cable don't work the AC don't work why would you tell a customer that that's bad for business

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 21, 2015 via mobile

I am writing this right now from the airport as we are stranded because they wont answer the phone to provide the shuttle service! I just called the waffle house to see if they could send an employee over there to either wake them up or tell them to do their job! Very terrible service and I will be calling... More 

Was this review helpful? Yes 2
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 2, 2015

Stayed here after my flight got cancelled. Whole places smells like cigarettes- even in the non smoking rooms. I was scared to leave the room in the AM because it was still dark out. One of the first rooms I passed reeked of weed and had empty beer boxes left outside the door. Front desk staff was pretty nice, and... More 

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Harrington, Delaware
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 27, 2015 via mobile

OMG!!! I would call this place a dump, but that's too good of a description for it!!!! We checked in and when we went to the room the door was so messed up it took several tries to open it. The door looked like it had been pried open (later we saw that most of the doors looked that way,... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 21, 2015 via mobile

My husband had to come for work so I figured me & our 15 month old daughter should go as well. We assumed it would be ok bc we stay at the one across the street in February and didn't have any problems. Checked in on a Monday night around 11. Got in there the floor was so nasty. Our... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 3, 2015 via mobile

I checked in at 11 and they said the room wasn't available and that when we came back after the show we were in town for, that the room would be available. When we went back, the lady said we didn't have a reservation. Finally we got into our room and there were no towels, and no trash can. Some... More 

Was this review helpful? Yes 1
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Prices are for 1 room, 2 adults
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