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Red Roof Inn Charlotte Airport West

3300 Queen City Drive, I-85 at Billy Graham Parkway, Exit #33, Charlotte, NC 28208
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1 room 1 guest
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Red Roof Inn Charlotte Airport West
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82 Reviews from our TripAdvisor Community

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Traveler rating
    2
    8
    9
    16
    47
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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    (23)
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New Haven, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

My husband, daughter and I went to Charlotte for a surprise birthday celebration for my mother on Saturday, August 15, 2015. We checked in and the first problem was the toilet. It overflowed. The wifi does not work in the back. I went to the front desk and we were moved to room 229. There was no room phone, no... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 1 week ago

Not recommended at all. Please do not go there. The maintenance guy start drill the room wall at 9AM. No one care!! I wrote an official complaint latter and I'm sure there will be no responds. Also, the rooms are full of INSECT!!!!!! And so hot. I called the office more than 5 times and they never pick the phone... More 

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Oak City, North Carolina
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Maybe it was the yelling through the night window glass, that didn’t have an opening, with the noisy vending machines behind me that made it virtually impossible to hear during check-in, or, the room with a broken window replaced by a sheet of plywood that I walked past on my way to my room, or, maybe it was the lack... More 

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2 reviews
1 of 5 stars Reviewed 3 weeks ago

Rooms are very nasty they do not wash the bed linen channels don't work they need to charge $30 a night statenent $70 a night rooms need to be remodeled badly they need to change the name from red roof and two dead and

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1 review
1 of 5 stars Reviewed 4 weeks ago

Room was OK, but everything else was not. Had a flat screen TV but still has analog channels, so only few worked. There was a domestic dispute to the room next to ours @ 4:00am which included a girl screaming obscenities banging on doors and smashing windows. Neighborhood is terrible. Go somewhere else

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Hate to write this but the check-in guy was in one of the rooms next to us that was under construction with other people doing who knows what. Our room had debris all over even in the tub, looks like people were in too before we got there. The pamphlets and menus were covered in dried beer. Air conditioner leaked... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

My flight was cancelled in the middle of the night. I called many places and all but 2 were booked. I asked if Red Roof had any openings, they said yes. I asked about the shuttle they told me the shuttle would be at the airport at 2:30am. 2:30 came and went, I called and got no answer for about... More 

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Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

very bad hotel. holes in the walls ac barely works, only picks up the local channels will not b back here. front desk was very rude on the phone and in person guess I was interrupting her talk with her boyfriend avoid this place

Was this review helpful? Yes 1
Pasadena, California
2 reviews
2 of 5 stars Reviewed June 24, 2015 via mobile

Family was stuck overnight in Charlotte because the airports in the NY area were closed due to bad weather. Airline rebooked us for the next day out but we were on our own for the night. Called a bunch of places and picked Red Roof cause it was cheap and I've stayed in other Red Roof locations. Tried to call... More 

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red069roof, Manager at Red Roof Inn Charlotte Airport West, responded to this review

Dear Guest, I apologize for your less than pleasant stay during your layover in Charlotte, NC. It appears your delay flight to NY was further dampered by the experience you had at our hotel. I appreciate your positive comments about the cleanliness of the room, hot shower, and the functioning of the air conditioning system. I am not aware of... More 

2 reviews
1 of 5 stars Reviewed June 24, 2015 via mobile

the lady on 3rd shift has a real nasty attitude they need to fire her and get better customer service she tell my husband they only have two rooms left the cable don't work the AC don't work why would you tell a customer that that's bad for business

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