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Red Roof Inn Charlotte Airport West

3300 Queen City Drive, I-85 at Billy Graham Parkway, Exit #33, Charlotte, NC 28208
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Red Roof Inn Charlotte Airport West
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74 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Pasadena, California
2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Family was stuck overnight in Charlotte because the airports in the NY area were closed due to bad weather. Airline rebooked us for the next day out but we were on our own for the night. Called a bunch of places and picked Red Roof cause it was cheap and I've stayed in other Red Roof locations. Tried to call... More 

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

the lady on 3rd shift has a real nasty attitude they need to fire her and get better customer service she tell my husband they only have two rooms left the cable don't work the AC don't work why would you tell a customer that that's bad for business

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I am writing this right now from the airport as we are stranded because they wont answer the phone to provide the shuttle service! I just called the waffle house to see if they could send an employee over there to either wake them up or tell them to do their job! Very terrible service and I will be calling... More 

Was this review helpful? Yes 2
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Stayed here after my flight got cancelled. Whole places smells like cigarettes- even in the non smoking rooms. I was scared to leave the room in the AM because it was still dark out. One of the first rooms I passed reeked of weed and had empty beer boxes left outside the door. Front desk staff was pretty nice, and... More 

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Harrington, Delaware
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 27, 2015 via mobile

OMG!!! I would call this place a dump, but that's too good of a description for it!!!! We checked in and when we went to the room the door was so messed up it took several tries to open it. The door looked like it had been pried open (later we saw that most of the doors looked that way,... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 21, 2015 via mobile

My husband had to come for work so I figured me & our 15 month old daughter should go as well. We assumed it would be ok bc we stay at the one across the street in February and didn't have any problems. Checked in on a Monday night around 11. Got in there the floor was so nasty. Our... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 3, 2015 via mobile

I checked in at 11 and they said the room wasn't available and that when we came back after the show we were in town for, that the room would be available. When we went back, the lady said we didn't have a reservation. Finally we got into our room and there were no towels, and no trash can. Some... More 

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Camp Hill, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 19, 2015 via mobile

For $60 for one night this room was fine. Getting the shuttle was a little confusing as it wasn't made clear that the shuttle says "Quality Inn" and not "Red Roof". Room was clean minus a few stray hairs, shower worked and was hot. The only true problem is either the neighborhood or the clientele. Constant banging, shouting, yelling and... More 

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Kingsport, Tennessee
Level Contributor
211 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed April 5, 2015

I see a lot of complaints for this hotel, it is a very basic hotel and that is what you are paying for. Our roof was clean, shower worked and it is very close to the airport. I would stay here again because their shuttle service is great to get to the airport quickly.

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Jewett
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed April 2, 2015

I've stayed a quite a few Red Roofs over my years traveling the country. Always been hit or miss. For the most part the big city locations have been the worst, and this one fits that bill. I was hoping that being near the airport it would rate better, but let me say that is NOT the case. For the... More 

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