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Hilton Charlotte Center City

#55 of 171 Hotels in Charlotte
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222 East Third Street, Charlotte, NC 28202
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Hilton Charlotte Center City
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811 Reviews from our TripAdvisor Community

Traveler rating
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    34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Charlotte Center City
See the most recent reviews
Clarksville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 9, 2013

Upon arrival, we were greeted by the valet. Everyone was friendly. Our room was upgraded to the 22nd floor with free wifi and cont. breakfast at no extra charge. The rooms were nice and comfortable. Everything we needed was in walking distance. great location.

Was this review helpful? Yes 2
gsimon, General Manager at Hilton Charlotte Center City, responded to this review

Dear Boris d: Thank you for staying with us and for providing us with your feedback! I was happy to hear that everyone of our team members was friendly and that you enjoyed your upgrade to our 22nd floor & our Executive Lounge. Yes we do have a great location in center city Charlotte and I was happy to hear... More 

NYC
Top Contributor
83 reviews 83 reviews
77 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed January 9, 2013

We stayed at this Hilton while coming through Charlotte during the Christmas Shopping Holiday. The location downtown is great and easy to get to. The room that we had was fine, although I thought it was a tad small - maybe this was due to it being a corner room and shaped oddly. The bathroom, while workable, was small. As... More 

Was this review helpful? Yes
gsimon, General Manager at Hilton Charlotte Center City, responded to this review

Dear Happyrobot: Thank you for staying with us and for providing us with your feedback! I was happy to hear that enjoyed our center city location within walking distance of numerous restaurants, bar and other attractions. I appreciate your feedback regarding the room service trays. I agree that all trays should be picked up in a timely manner, and we... More 

Chicago, Illinois
Top Contributor
85 reviews 85 reviews
62 hotel reviews
179 helpful votes 179 helpful votes
3 of 5 stars Reviewed January 7, 2013

As a travel pro at DM Vacation I rate hotels based on there category and this Hilton falls short of what is expected from a Hilton. First the good. The hotel is a perfect location (along with the Westin) if you are attending meetings at the convention center. It is an easy 1/2 block walk. The upkeep of the hotel... More 

Was this review helpful? Yes
gsimon, General Manager at Hilton Charlotte Center City, responded to this review

Dear Richard H: Thank you for choosing to stay with us and for sharing your feedback! I’m happy to hear you found our hotel has a prefect location if you are attending meetings at the convention center. I might also add we are just one block from the EpiCenter which has many restaurants and entertainment options. I appreciate your feedback... More 

Contributor
19 reviews 19 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 3, 2013

Stayed here last minute when decided to add a day to the front end of a New Year's Eve Trip. Got the room at a very good rate which probably affected my overall impression of the property. Hilton Charlotte Center City is everything one expects from a Hilton: Clean, Comfortable, Frienldy/Helpful Staff, etc. The location is very convenient to everything... More 

Was this review helpful? Yes
gsimon, General Manager at Hilton Charlotte Center City, responded to this review

Dear robbbarr77: Thanks for staying with us and for sharing your comments! It was great to hear that you found our hotel to be clean & comfortable, and that you found our staff to be helpful & friendly. Also, I was happy to hear that you found our décor to be tasteful. Next time you are staying with us, please... More 

wilmington, nc
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 1, 2013

I cannot say enough about the good folks who manage and staff the Downtown Charlotte Hilton, and their overarching desire to insure that my wife and I had a wonderful, stress free stay. Upon arrival, while we had only booked for one night, which happened to be a Thursday night, I discovered that I would have to stay another day,... More 

Was this review helpful? Yes
gsimon, General Manager at Hilton Charlotte Center City, responded to this review

Dear harbormaster999: Thank you very much for choosing to stay with us and for your review! Your comments are greatly appreciated. I am so happy to hear that you enjoyed every aspect of your stay, and that our team wowed you! All the best in 2013! More 

Brooklyn, New York
Contributor
13 reviews 13 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 28, 2012

Stayed here one night and had a nice stay. I needed one more night to up my Hilton Honors status and chose the Hilton Charlotte Center City for the location. I had booked the executive level room because I thought it would be a nice to have the top floor view but upon check-in was told the floor was booked... More 

Was this review helpful? Yes
gsimon, General Manager at Hilton Charlotte Center City, responded to this review

Dear Onvalaplage: Thank you for choosing to stay with us and for sharing your feedback! I’m happy to hear you found our staff to be very friendly and that you enjoyed your guestroom. I appreciate your feedback regarding the room service trays. I agree that all trays should be picked up in a timely manner, and we are addressing the... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 21, 2012

This is my 3rd time staying at this Hilton and I choose it due to the great location, close to good resturants and shops. Staff is not as helpful as other hotels here and the rooms are not anything too special. I was in an executive level room and it was basically average. I will likely stay here again because... More 

Was this review helpful? Yes
gsimon, General Manager at Hilton Charlotte Center City, responded to this review

Dear saklilu: Thank you for staying at our hotel and for sharing your comments! I’m glad you enjoyed the central location of our hotel. I apologize that you found our staff to not be as helpful as other hotels, and I hope you will give us another chance to turn things around for you. Please let me know the next... More 

Greensboro, North Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 9, 2012

Just got back from a 2 night stay at this Hilton. Hotel was nice, we got the higher room we asked for with a good view, room was clean, breakfast buffet was alright and pretty well priced. Location is great. We walked to everything. Only disappointment was the pool. It is actually the YMCA pool that is attached to the... More 

Was this review helpful? Yes 1
gsimon, General Manager at Hilton Charlotte Center City, responded to this review

Dear elw75: Thank you for staying with us and for providing us with your feedback! I was happy to hear that you enjoyed our location and that you found our hotel to be very clean. I understand your disappointment in regards to the YMCA pool. We are proud to be able to offer the state of the art Childress Klein... More 

Raleigh, North Carolina
Top Contributor
50 reviews 50 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 2, 2012

Stayed here at Hilton Charlotte Center City for the Cowboys vs. Panthers game on October 21, 2012. Really nice and convenient hotel. Short walk to most attractions downtown. Loved the view. would stay here again.

Was this review helpful? Yes
gsimon, General Manager at Hilton Charlotte Center City, responded to this review

Dear 1DallasCowboyfan: Thank you for staying with us and for providing us with your feedback! I was happy to hear that you enjoyed our hotel & our convenient Uptown location. Thanks again! Happy Holidays! More 

Columbus, Ohio
2 reviews
5 of 5 stars Reviewed November 25, 2012

Great location and we received an awesome rate. The room was a little small but it was very clean and well maintained. The parking can get a bit expensive if you are there for multiple nights and the gift shop closes very early, however there is a small variety of snacks available for purchase at the front desk. Didnt really... More 

Was this review helpful? Yes
gsimon, General Manager at Hilton Charlotte Center City, responded to this review

Dear Joshua D: Thank you for staying with us and for providing us with your feedback! It was great to hear that you found our staff to be very nice, and to hear the specific things that our team members did to make your stay extra special. I’m proud to be part of a team that really cares about our... More 

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