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Hilton Charlotte Center City

3.5 of 5 222 East Third Street, Charlotte, NC 28202
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Certificate of Excellence 2014
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Hilton Charlotte Center City
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Hilton Charlotte Center City
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749 reviews from our community

Traveler rating
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    247
    133
    50
    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed one night during bad weather and will return! The entire staff made me feel welcome, from the Front Desk Agents to the Housekeepers. The rooms are nicely furnished and the beds are extremely comfortable. Enjoyed a nice meal in the restaurant and may return just to try the other items as quite a bit of their menu seems to... More 

Review collected in partnership with Hilton Hotels & Resorts

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lmtaintor, Manager at Hilton Charlotte Center City, responded to this review

Dear Mark S, Thank you for taking the time to post a review of your recent stay at the Hilton Charlotte Center City. We are absolutely thrilled you enjoyed your stay and had such positive interactions with all of our team members. We have an incredible team here at the Hilton and it is truly great when our guests recognize... More 

Asheville, North Carolina
Contributor
18 reviews 18 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Be advised that you have zero access to the gym at this hotel until noon on Sundays. This was part of the reason that we upgraded to the executive level and were very disappointed to find that this was the case. When I spoke with the front desk they said gee that's too bad, it's the Y and not part... More 

Was this review helpful? Yes
lmtaintor, Manager at Hilton Charlotte Center City, responded to this review

Dear SueDC, Thank you for taking the time to post a review of your recent stay at the Hilton Charlotte Center City. I am very sorry for the lack of service you experienced. All of our guests, not just executive level guests, have access to a newly renovated YMCA that adjoins the hotel. This is a great amenity that we... More 

1 review
3 of 5 stars Reviewed 1 week ago

The room was acceptable but not ideal for our needs. Do not arrive early and expect to be provided a room for several hours until 4pm and do not expect to be able to get a late check out. The shower did not drain which was extremely unsanitary and the bathroom amenities are minimal. I would expect the room to... More 

Review collected in partnership with Hilton Hotels & Resorts

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lmtaintor, Manager at Hilton Charlotte Center City, responded to this review

Dear lisarQ5334NR, Thank you for taking the time to post a review of your recent stay at the Hilton Charlotte Center City. I am truly sorry for the service and housekeeping issues you experienced during your stay. We have very high standards at the Hilton and I am sincerely disappointed we did not come close to meeting those standards. I... More 

Columbia, United States
1 review
5 of 5 stars Reviewed 1 week ago

Friendly and helpful staff, great location...only a block from EpiCenter dining and entertainment and the Blumenthal Performing Arts venue...Lots of great dining options. I'm always treated well and I'm always satisfied with my stay. Great health club access to adjacent YMCA. I will definitely stay here again.

Review collected in partnership with Hilton Hotels & Resorts

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lmtaintor, Manager at Hilton Charlotte Center City, responded to this review

Dear Jim B, Thank you for taking the time to post a review of your recent stay at the Hilton Charlotte Center City. I am delighted you enjoyed your stay and the attractions in Charlotte that are just footsteps outside our hotel. We look forward to seeing you again on your next trip to Charlotte. Sincerely, Lee Taintor Director of... More 

Charlotte, United States
1 review
1 of 5 stars Reviewed 1 week ago

Check in was disorganized. Staff gave us the wrong bags causing worry in another hotel guest thinking their bags had been misplaced or stolen. Their were bugs in the room which gave me bites. Noise in the hallway kept us awake.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
lmtaintor, Manager at Hilton Charlotte Center City, responded to this review

Dear Ivy R, Thank you for taking the time to post a review of your recent stay at the Hilton Charlotte Center City. I am truly sorry to see such negative comments about your stay. Please contact me at Lee.Taintor@hiltoncentercity.com so I can have the opportunity to understand exactly what happened during your stay and the chance to make it... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

It was a nice room, great view of the city. I liked the shower, glass wall and door. We asked about internet and they wanted us to pay $9.95 a day for it. We were staying 5 night and asked for a deal and they said we were already getting a group rate on the room. Also if you eat... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
lmtaintor, Manager at Hilton Charlotte Center City, responded to this review

Dear Collin E, Thank you for taking the time to post a review of your recent stay at the Hilton Charlotte Center City. I am very glad you enjoyed your stay and our glass showers. We do offer complimentary internet for our HHonors Gold & Diamond guests but not all of our guests. We recently installed a state of the... More 

Santa Monica, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Was recently stuck in Charlotte due to the weather and had the pleasure to stay at the Hilton Center City Charlotte. The customer service at the hotel was great, especially Erika at the front desk. There was a problem with my reservation and she handled it with professionalism and more importantly a smile. Thank you Erika! The rooms are nice,... More 

Was this review helpful? Yes
lmtaintor, Manager at Hilton Charlotte Center City, responded to this review

Dear prezsteve, Thank you for taking the time to post a review of your recent stay at the Hilton Charlotte Center City. I am sorry you were stuck in Charlotte during the ice storm last week but very glad you chose to stay with us. Even more so I am delighted to see such a positive interaction with one of... More 

Whitby, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this Hilton for an event at the arena. To start, my travel plans were adjusted and I called because I would not need the first night of my booked stay, and there was absolutely no hassle; I was so pleased with the customer service and the ease of changing my booking at such late notice. The room... More 

Was this review helpful? Yes
lmtaintor, Manager at Hilton Charlotte Center City, responded to this review

Dear Jazzqui, Thank you for taking the time to post a review of your recent stay at the Hilton Charlotte Center City. I am truly glad you had an enjoyable experience from before your arrival to your departure. We hope you enjoyed your time at the conference and look forward to having you stay with us again next year! Sincerely,... More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I work at a Hilton property in a different city. I stayed at your property to celebrate a friends birthday. I was very shocked at how bad I was treated by the front desk staff, and the valet service. They were very rude and made my friends and I feel as if we were not welcome.

Was this review helpful? Yes 2
lmtaintor, Manager at Hilton Charlotte Center City, responded to this review

Dear Cali G, Thank you for taking the time to post a review of your recent stay at the Hilton Charlotte Center City. I am truly sorry for the experience you had from our front office and valet team. We have very high service standards and I am very disappointed to see that we did not live up to those... More 

Ellicott City, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very Convenient to the Arena, and I was treated very well. The staff was very friendly even though they were very busy. They were also very accommodating. The room was comfortable and quiet, even thought we were near the elevator. The location of the Hotel had easy access for a downtown location. I did not like having to pay to... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
lmtaintor, Manager at Hilton Charlotte Center City, responded to this review

Dear Allen W, Thank you for taking the time to post a review of your recent stay at the Hilton Charlotte Center City. I am glad you enjoyed your stay with us and hope you had a great time at the arena. Our location to Time Warner Cable Arena makes us an ideal location for guests coming to an event... More 

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Additional Information about Hilton Charlotte Center City

Address: 222 East Third Street, Charlotte, NC 28202
Phone Number:
Location: United States > North Carolina > Charlotte > Second Ward
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte Center City 3.5*
Number of rooms: 400
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Also Known As:
Hilton Charlotte Center City Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton
Hotel Style:
#8 Green Hotel in Charlotte
#30 Business Hotel in Charlotte

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