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Crowne Plaza Charlotte Executive Park

3.5 of 5
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5700 Westpark Drive, Charlotte, NC 28217 (Formerly Charlotte Marriott Executive Park)
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Crowne Plaza Charlotte Executive Park
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Ranked #41 of 171 Hotels in Charlotte
A recent review
5 of 5 stars reviewed 3 days ago
richardhS6975NL Silverstreet
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155 reviews from our community

Traveler rating
    66
    54
    25
    4
    6
See reviews for
28
23
3
68
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Silverstreet
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Crown Plaza was a night of fun, drink and comfort. First I arrive to smiling and helpful staff members. Found a wall stocked bar in a well laid out and friendly environment. Then found my favorite bourbon. The rooms were well furnished and the bed and pillows like being at home.

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Staten Island
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel was just been completely renovated inside. It has a large comfortable lobby. A Small bar that serves food is in the center of the lobby. There are several restaurants within walking distance, so overall the hotel is in a nice location. The rooms are fairly large and the beds are very comfortable. Two negatives for me were there... More 

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BBenn781, Director of Sales at Crowne Plaza Charlotte Executive Park, responded to this review

Thank you so much for taking the time to review our hotel. For any future visit please know that you can request a refrigeration to be provided complimentary based on availability. We look forward to welcoming you back to the Crowne Plaza Charlotte Executive Park. More 

Cleveland, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

Everyone was very professional, understanding and genuine. The building and rooms were very impressive. I would like to mention by name: Cory, Jamie H. and most of all Jesenia Evelyn, he personality, smile and professionalism is impeccable.

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

I spend 75% of my career in hotels. I've faced many dilemmas in which I've been at the mercy of hotel staff. On my last visit, I had left behind my cell phone in this hotel's shuttle van upon my departure. Through selfless coordination between the front desk and the van driver, Thomas relayed my loss to Luis the driver,... More 

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BBenn781, Director of Sales at Crowne Plaza Charlotte Executive Park, responded to this review

We appreciate such great feedback and both Luis and Thomas have been recognized for going over and beyond the call of duty. The Crowne Plaza Charlotte Executive Park is lucky to have many employees that the understand the true meaning of customer service. More 

Marinette, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

I travel frequently. As a matter of fact, 26 times a year I'm somewhere in North America training for my company. I stayed here last week and I've received such hospitality from every worker there. The rooms were great, food was fabulous, hospitality is untouched. When I first got there, AMANDA checked me in. She helped me with an early... More 

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Morristown, New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

I travel several time a month for business, so needless to say I've seen all kinds of service. This Crown Plaza met and exceeded my expectations. The staff was excellent: check in (Brittany was warm and helpful), the conference/banquet experience (Taliko kept my food warm while I gave my presentation and then brought it out to me without me asking... More 

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2 reviews
5 of 5 stars Reviewed 4 weeks ago

Shout out to Ms.Sharon, excellent front desk person. We needed an additional room, she was sufficient, efficient, and fast. She gave us a wonderful rate as well. The quality of service I received was superb. The breakfast was awesome. The bartender...Hi Antonio.....wonderful, no wait, best mixer, and was fully stocked the food menu!!! One of the best burgers I ever... More 

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BBenn781, General Manager at Crowne Plaza Charlotte Executive Park, responded to this review

Thank you for taking time to review our hotel. Your comments about specific team members will be shared with each individual. Our culinary team does a fantastic job and it was kind of you to recognize their efforts. We look forward to your return. More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Upon arrival the system, I was told to wait and then we could get our room, and the return of my money for the night we didn't stay but didn't happen but when the front desk Manger arrived JASMINE she said no until I told her I was a member, she didn't address me directly she spoke to her employer... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Charlotte Executive Park, responded to this review

Dear lacessa, Thank you for writing a review about your recent stay with us. We are hospitality professionals who pride ourselves on delivering world class customer service. It is our regret that we failed to deliver an exemplary performance in this context. Please accept our sincere apologies for any shortcomings you may have experienced. We take comments such as these... More 

Hendersonville, North Carolina, United States
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This was a great hotel. It was easy to get in and out of from the interstate and it was beautiful inside and out. The lobby was very comfortable and great for socializing. We were there for a line dance weekend convention and they bent over backwards to accommodate us. When our group complained that we needed a lighter and... More 

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Louisville, Kentucky
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 18, 2015

The room was very clean and spacious and allowed for easy relaxation. Overall a very pleasant stay with excellent staff. Pros: - Shower gets hot very fast and actually reaches a "hot" temperature - Plenty of towels and linens to last a few days - Plenty of outlets to plug in electronics - Pillows were plentiful and comfortable - Bed... More 

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