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Charlotte Marriott City Center

#44 of 171 Hotels in Charlotte
Certificate of Excellence
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100 West Trade St, Charlotte, NC 28202
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Charlotte Marriott City Center
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496 reviews from our community

Traveler rating
    184
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    75
    19
    16
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76
124
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Words can't express the service or the quality of stay we received. from the very first moment when i call to make reservation. She was great. Very helpful and polite. She said she would help make my stay the best and shE did. I will call her TF. Dont want publicise her name but she is awesome. From time i... More 

Was this review helpful? Yes 1
Camden, Arkansas
Top Contributor
162 reviews 162 reviews
44 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 1 week ago

I have to admit I did not spend a lot of time in my room due to my schedule, but I had a great time here. Centrally located you are close to a lot of attractions. I attended a concert at the Time Warner Cable Arena which is steps away. A great free breakfast. Clean nice rooms.

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Raleigh, NC
Top Contributor
85 reviews 85 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

I usually stay at Aloft for convenience but it was a last minute trip and Aloft was booked. Front desk staff were super friendly, let us check in early, and gave me toothpaste (both of us thought the other one brought it.) Room service was quick and tasty. Bed was comfy and the pillows were amazing. My only complaint is... More 

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New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on business one night. First time in Charlotte. Valet was very nice and accommodating. Check in easy, lobby looked impressive with a few choices for food/drink/snacks. Easy check-in. Got to my room and it smelled very much like mildew. I was so tired and just wanted to call it a night, but the smell bothered me so much... More 

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Eva P, Public Relations Manager at Charlotte Marriott City Center, responded to this review

Thank you for taking the time to review your recent stay at the Charlotte Marriott City Center. We are glad to hear that our Valet and Front Desk Hosts were able to assist you right away and welcome you to our property. However, we are sorry to hear that you were not fully satisfied with your sleeping accommodations offered by... More 

Oregon
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Marriott City Center in Charlotte over-delivered in every way! It was the only hotel that had availability as I was searching the city - wow, did we luck out! The service here was EXCELLENT! They all went out of their way to help to the utmost degree. This hotel was within easy walking distance to the Epicenter as well... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Came into town for the ncaa tournament but have friends in Charlotte. The hotel was packed but the staff didn't miss a beat. Both of us travel for work spending slot of time in hotels, the staff really can make or break an experience. The valet guys are fabulous and helpful. The front desk team is great. If you need... More 

Was this review helpful? Yes 1
Yorktown, Virginia, United States
Top Contributor
149 reviews 149 reviews
42 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for a night to see NCAA BB. Loved the location. Hotel seems kind of dated but clean. Check in was smooth as they let me in early. TINY parking underneath. Room was very small as well and had AC set on 61 and room still was hot at night. Hotel was full but it did not seem to overwhelm... More 

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Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed here for a long weekend. What a nice hotel. Right smack dab in the middle of the city, walking distance to everything; especially the epi center. When we first arrived the valet greeted us with open arms. The front desk was alert and helped us right away. A little hiccup in confusion as we booked... More 

Was this review helpful? Yes 1
Nashville, Tennessee
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the moment I pulled into the parking bay, I received amazing treatment! Check-in was quick and courteous and I was even able to switch to a King room. I think the bathrooms are a bit small but that didn't negatively impact my trip. Also, the A/C went out in my room and it was repaired quickly and I also... More 

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