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Charlotte Marriott City Center

#51 of 171 Hotels in Charlotte
Certificate of Excellence
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100 West Trade St, Charlotte, NC 28202
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Charlotte Marriott City Center
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511 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Durham, North Carolina
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I was in town for the comics convention and arrived at the hotel at 11am, hoping to park my car there for a few hours before I was allowed to check in at 3pm. I was happily surprised when they immediately checked me into a room! I was able to unpack my somewhat formidable luggage and delicate costume props and... More 

Was this review helpful? Yes 1
Englewood, New Jersey
Level Contributor
232 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
4 of 5 stars Reviewed 1 week ago

Don't let the renovations put you off....this hotel aims to please. Convenient location and friendly service made my stay very enjoyable.My room was clean and comfortable and the concierge lounge (moved to the 3rd floor) was a hospitable venue to enjoy an end of day drink, snack and meal (chicken, potatoes, salad). Welcoming bar tender and conciege manager were pleasant... More 

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Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here with Georgia Tech for the ACC Championship Game. The best part about this hotel is the location and the ability to walk anywhere from here. The rooms were clean and comfortable. The service was excellent!

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Allentown, Pennsylvania
Level Contributor
104 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I understand that renovating a major hotel is not easy. They warned upcoming gold guests that there might be noise, but to be patient since there would be renovation work going on when we arrived. I expected that and was too busy to sleep late so the noise wasn't a big issue. But their make-shift front desk on the 3rd... More 

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Eva P, Manager at Charlotte Marriott City Center, responded to this review

We would like to thank you for your feedback regarding your recent stay with us. I'm sorry to hear that your stay was not up to your, or our, expectations. Please rest assured that these concerns will be addressed with the appropriate Teams. Thank you again for your review and we look forward to hosting you in the future after... More 

Charleston, South Carolina
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our one night stay at the Marriott City Center. We traveled to Charlotte to see Fleetwood Mac and booked this hotel at the last minute. It's within walking distance to the arena and the staff was super friendly. They upgraded our room to a nice corner suite, just because! I would highly recommend this hotel.

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Houston, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My boyfriend and I stayed here for 2 nights while we were in town for a wedding. We were greatly disappointed by the hotel, and it was without a doubt the worst Marriott I have ever stayed at. It honestly did not feel like a Marriott because when I think of Marriotts, I think of clean hotels with basic but... More 

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Eva P, Sales Assistant at Charlotte Marriott City Center, responded to this review

Alison - Thank you for your feedback about your recent stay at our hotel. I am certainly disappointed to hear that you did not enjoy your stay while in Charlotte. We strive to have the highest level of service possible, and it seems we did not live up to your or our expectations during your travels. We will be focusing... More 

Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Room was clean, concierge was helpful, and onsite parking was nice. Very good location of you are looking to spend time in downtown. Reasonable price for the location as well. We were not able to figure out breakfast in the morning here and we're not able to get all of our rooms on the same floor.

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Reston, Virginia
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed May 27, 2015

I recently stayed at the Marriott City Center and my stay was ok. The hotel is undergoing a lot of rennovation, so because of that the hotel is in a bit of a transition stage with the bar, restaurant, lounge all in temporary spaces. In addition, there is a limitation on king bed rooms, which was a bit of an... More 

Was this review helpful? Yes 3
Eva P, Public Relations Manager at Charlotte Marriott City Center, responded to this review

We would like to thank you for taking the time to let us know about your recent stay at the Charlotte Marriott City Center. We appreciate your kind comments regarding the service provided by our hosts during your visit and we are happy to hear that our central location was very convenient for you while exploring our beautiful city. We... More 

2 reviews
4 of 5 stars Reviewed May 26, 2015

Our family stayed here to pick up our daughter from JWU-- we were unaware of the total renovation taking place until we arrived, even with all the changes the staff was very accommodating and helpful. Even with all the Nascar events going on outside the hotel was quiet.

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Denver
Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 14, 2015

Uptown Charlotte is a vibrant neighborhood and this property contributes to that vibrancy! Clean, comfortable, smooth and great service on top of Southern hospitality is what you will experience. The room service menu has a traditional twist to standard Marriott fare. I loved my bowl of shrimp and grits! I used to stay at Marriott brands outside the city proper... More 

Was this review helpful? Yes 1
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