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Charlotte Marriott City Center

#64 of 173 Hotels in Charlotte
Certificate of Excellence
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100 West Trade St, Charlotte, NC 28202
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573 Reviews from our TripAdvisor Community

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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 6 days ago NEW

I stay at the Marriott City Center every week for my business trips, and I love it. The rooms are nice and clean, the location is close to everything in uptown, and the beds are so comfortable! But I have to say, the best thing about this hotel is the people. EVERYONE working at the hotel is so nice and... More 

Helpful?
Thank Roslyn L
Spartanburg, South Carolina
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

The hotel is having major renovations done and was aware at booking. Check in was pretty smooth. The newly remodeled room looked great at first glace however as others have mentioned, the flooring is cheap and the huge flat screen tv does not have HD. Really? It appears they were trying to save a few bucks. If the hotel was... More 

Helpful?
Thank David S
Eva P, Public Relations Manager at Charlotte Marriott City Center, responded to this review

Thank you for taking the time to let us know about your recent visit to the Charlotte Marriott City Center. We are happy to hear that you enjoyed our centralized location as well as the service provided by our staff. We have passed on your comments regarding the floor design of the sleeping rooms to our corporate design team. We... More 

Chapel Hill, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had a quick business trip and stayed at the newly remodeled Marriott City Center. The lady at the front desk that checked me in wasn't the friendliest of elves. I asked her about assistance in dinning for that evening and was told, "It is restaurant week, good luck. I've stopped even trying to make calls to get reservations cause... More 

Helpful?
Thank Keith D
Eva P, Public Relations Manager at Charlotte Marriott City Center, responded to this review

Thank you for taking the time to review your stay at the Charlotte Marriott City Center. We are glad to hear that you enjoyed our centralized location in Uptown, however, we apologize for any inconvenience you experienced during your visit. We would like to let you know that we are diligently working on finishing our renovations, to include a couple... More 

Cumming, GA
Level Contributor
235 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We only stayed one night, we were in town for a quick trip to the NASCAR Hall of Fame. The hotel is under renovation, and that's never fun. But one of the front desk clerks really saved us and I am so grateful./ I usually call ahead to request connecting rooms (we have four kids), and I forgot to do... More 

Helpful?
Thank RoadWarrior0219
VA
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our room had been renovated. We found it to be cold and grey! There are no rugs! The bathroom had been nicely renovated. Entry to hotel is inconvenient. Renovation will not be complete until this summer. They have done away with the concierge facility that used to be on the 18th floor. We missed that convenience. Though well-located downtown, we... More 

Helpful?
Thank tigerwf
Eva P, Guest Relations Manager at Charlotte Marriott City Center, responded to this review

Thank you for taking the time to review your recent stay at the Charlotte Marriott City Center. We appreciate your feedback regarding our newly renovated rooms and the amenities that the room provides and we will gladly share your comments with our design team. We are sorry to hear that the on-going renovations made it difficult to navigate around the... More 

Tampa, Florida
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We loved everything about this hotel! The woman at the front desk, Marylin was amazing! She was extremely helpful and provided fantastic customer service. The room was great- we love the laminate floors, decor, beds and bathroom. The shower head was the best I have ever used! The hotel is currently remodeling the lobby so the "lobby" is in a... More 

Helpful?
Thank alicia j
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

We come to this hotel every year, and were shocked at the renovations! The rooms are tiny and I am not a fan of the plastic bench covering or the cold feel of the new reno. It feels like a trailer or cruise ship room instead of a luxury Marriott. Very disappointed....

Helpful?
1 Thank djkeller1
Eva P, Manager at Charlotte Marriott City Center, responded to this review

Thank you for providing us your feedback about your recent stay at the Charlotte Marriott City Center. I am sorry to hear you did not enjoy our new guestrooms. We have been receiving positive feedback, but will certainly be sharing this with our corporate team to improve for the future. We look forward to hosting you once our full hotel's... More 

Edison, New Jersey
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We arrived to the Marriott in our rental car. The valet parking was $25.00 per day and we went up to the third floor to check in. This hotel also gives you a $25.00 credit per day if you are a Marriott rewards member, which is good towards any hotel expense, such as parking. We were in our room after... More 

Helpful?
Thank Ed G
Level Contributor
101 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 5, 2016

A nice, new (or recently updated) hotel within walking (and rickshaw) distance to the major attractions in the area. Like most of the choices for lodging in the area, it is a big more expensive than properties off the exits, but I thought they were very reasonable and didn't kick us out for a rowdy bachelor party.

Helpful?
Thank JAK K
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 4, 2016

Our family stayed recently for four days and we were very pleased! Rooms were clean and well lit and were spacious.They appeared to be newly renovated. Hotel lobby is undergoing major renovations but we were not inconvenienced. Hotel is very convenient for walking to Charlotte Hornets arena and for walking to the Epi Center. We will stay here again.

Helpful?
Thank Kimela F
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