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Charlotte Marriott City Center

#56 of 171 Hotels in Charlotte
Certificate of Excellence
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100 West Trade St, Charlotte, NC 28202
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Charlotte Marriott City Center
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524 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 of 5 stars Reviewed 2 days ago NEW

I am consultant who travels almost 300/365 days in a year. Have stayed in multiple hotels and never have experienced this kind of behavior especially from a Marriott Hotel. The hotel is undergoing a renovation, which is understandable, but the way the staff responds , when you are not even complaining about anything, is beyond acceptable for a hotel of... More 

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Sterling, Virginia
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

They are renovating the rooms here so hopefully it will be much nicer once it was done. The room I stayed in was old and run down. The biggest problem I had though was the paper thin walls. You can hear everything going on in the hallways and above you and in the rooms next to you. Water pressure in... More 

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Eva P, Front Office Manager at Charlotte Marriott City Center, responded to this review

Thank you taking the time to review the Charlotte Marriott City Center. I apologize for the inconveniences caused by our renovation. We are actively working towards creating solution to the noise and water issues. I have also shared your feedback regarding the housekeeping department with our housekeeping manager. We are working with each of our hosts to ensure they are... More 

Raleigh, North Carolina
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We just finished a weekend at the Charlotte Marriott City Center. It was a little confusing when we arrived because they are in the middle of a renovation so when you drive up at night it's not exactly clear where you are. Thankfully there were wonderful bellmen at the door to help out and get us going in the right... More 

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Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Best part of the hotel was the food - cafe/bar restaurant had good options and responsibly priced. Room was comfortable and clean. Staff was helpful and responsive. Meeting facilities were great. Large rooms, helpful staff, clean. Would choose this again for business travel. Cannot speak to location as was only in town 24 hrs.

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Eva P, Public Relations Manager at Charlotte Marriott City Center, responded to this review

Thank you for taking the time to let us know about your experience during your stay at the Charlotte Marriott City Center. We are happy to hear that you enjoyed our menu offerings from our restaurant. Our chefs take great pride in creating a unique, healthy and delicious menu. We appreciate your kind comments regarding the service provided to you... More 

Parker, Colorado
Level Contributor
79 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 6 nights, hotel is nice but is in need of a remodel which they are in the middle of. I was on the 12th floor, the rooms are fairly small but work and everything is very clean. The entire staff are very friendly and helpful. The main lobby was being remodeled during my visit so check in... More 

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Richmond, Virginia, United States
Level Contributor
130 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This First Class Hotel is located very conveniently in Uptown Charlotte. It is walkable to the Convention Center, the Arena , the Ball Parks, and lots and lots of restaurants and bars. The staff is friendly and efficient. The food services are adequate. and the rooms are well maintained and comfortable.

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boston, mass.
Level Contributor
103 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Many people choose a hotel because they know the experience in the hotel will be at least as satisfying as the visit to the city. However, that was not the case with this visit. As several have mentioned in previous reviews, the hotel is undergoing renovations and no doubt, this affects the overall experience. Nevertheless, in spite of the renovations,... More 

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Atlanta, Georgia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is under going major renovations however it was still a great hotel. Hotel is in walking to distance to everything major in Charlotte. Bank of America stadium... walking distance, Epicenter... walking distance, baseball stadium...walking distance. If you really felt up to it you could walk to Nascar Hall of Fame. Checked in for a romantic getaway. Upon checking... More 

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Saint Louis
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As everyone says the hotel is going through major renovations but even still the rooms are nothing to write home about. The rooms are very generic, plain and small, you really could be staying in a DoubleTree type lodging and have a better room. For the rate you are really paying for the location and not the room. The staff... More 

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Eva P, Public Relations Manager at Charlotte Marriott City Center, responded to this review

Thank you for taking the time to review your stay at the Charlotte Marriott City Center. We appreciate your kind comments regarding the service provided to you by our hosts and the cleanliness of your room. As you are aware, we are undergoing major renovations and we apologize for any inconvenience you experienced during your stay. We are very excited... More 

Loveland, Ohio
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel would have easily earned 5/5 if it wasn't for the renovations. The location in Uptown is virtually ideal within walking distance to everything you could need, restaurants and the EpiCenter. They do explain on their website they are undergoing renovations but don't specify to the extent. Levels 1 &2 as well as top floors 15-19 are closed. The... More 

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