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All 170 Charlotte hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   3100 Queen City Drive, Charlotte, NC 28208 (Formerly La Quinta Inn Charlotte Airport)
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36%
Ranked #104 of 170 Hotels in Charlotte
A recent review
3 of 5 stars reviewed 1 week ago
Mike E Billericay
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116 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Billericay
Contributor
17 reviews 17 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked two non-smoking rooms, but was told that only smoking rooms were available; but we accepted a disabled persons room as an alternative. It was adequate for an overnight stop before the flight home and there was a complementary breakfast; which was also adequate. We didn't use the pool, but it was being enjoyed by a family and we... More

Was this review helpful? Yes
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Mike, We are sorry that there wasn't a Double room available at the time of your check in but we are happy that we were able to find an alternative that met your needs. We hope that your family will stop by during your next layover and hopefully you all will be able to enjoy the pool and our other... More

Asheville, North Carolina
Top Contributor
60 reviews 60 reviews
39 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We start many trips here. A one-night stay qualifies the car for a 21 days stay with no additional cost. Usually works well, though the car now has a dimple on the fender because another guest bumped it and didn't fess up. Cracker Barrel right next door serves great broiled catfish & rainbow trout & will adjust seasonings as requested.... More

Was this review helpful? Yes
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

On behalf of the staff here at the Quality, thank you so much for taking the time to share some feedback about your experiences at the hotel. We really do appreciate your return business! We apologize for the incident regarding your car. We definitely try to monitor all of the cars in our Sleep, Park, Fly program closely and we... More

Madras, Oregon
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The hotel is in disrepair. The stairs to my room was taped off because it was falling apart. Numbers on a few rooms were missing. The pool was not usable do to algae and there was a Solo cup floating in the pool. The grounds and building was dirty. My wakeup call did not happen. Construction noise started at 5am.

Was this review helpful? Yes 1
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you again for highlighting the awesome service that you received from Sabrina! We let her know that her help had such an impact on your stay and she was very happy to hear it. We all look forward to you coming back again soon. Sincerely, Director of Guest Relations Quality Inn 704.393.5306 More

Miami, Florida
1 review
4 of 5 stars Reviewed August 15, 2014

From the minute I arrived at the lobby, Sabrina had everything under control. Several guests were checking in, and she handled every guest with the utmost respect, promptness and kindness. It shows that she likes to deal with the public, and it really helps to have such an efficient person at the front desk, when most of the guests have... More

Was this review helpful? Yes
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Raul, Thank you so much for your amazing feedback. Sabrina is an amazing asset to our team and we are so fortunate to have her. Her hard work and devotion to amazing customer service is an inspiration and motivation for our entire staff. We hope that we have the opportunity to have you back again and to provide you with... More

Brooklyn, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 7, 2014

I often travel alone so It is my choice not to reserve a hotel where I have to enter my room from the outside. I was not able to tell by the photos I saw on it's website. I booked a nonrefundable room and was not satisfied with my room. I promptly explained it to the hotel staff member (Sabrina)... More

Was this review helpful? Yes 2
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Lee, On behalf of the staff, we would like to apologize for the confusion that occurred during your check in. In spite of this, we are happy that Sabrina was able to find a solution that worked for you and we hope that the next time you are in Charlotte you will consider staying with us again. We hope to... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 30, 2014

I chose this hotel because it was close to the airport and got 3.4 out of 5 stars. Well, I should have read the reviews because I would NOT have booked for $80/nt had I known it was this bad. It appears that every time a guest leaves a bad review, it's followed up with an excellent one, probably by... More

Was this review helpful? Yes 1
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Hotel Airport & Conference Center. Lee, Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the overall condition of your room on your recent visit. I have shared your feedback with the management staff, including our... More

Penfield, New York
Contributor
14 reviews 14 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 24, 2014

Granted my day started yesterday on the beautiful island of Kauai. A bunch of flights, flight delays and a missed connection landed us at US Airways customer service looking for a flight out of Charlotte and a place to crash for the evening. The airline wasn't able to recommend a hotel because all of their locations are booked due to... More

Was this review helpful? Yes 1
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Quinisha, Thank you for taking the time to give us some important feedback regarding your most recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Nashville, Tennessee, USA
2 reviews
5 of 5 stars Reviewed July 9, 2014

I needed a room for the night when my wife was arriving on a midnight flight. I made the reservation at 6pm online. Some of the reviews weren't great but I wanted cheap, clean and comfortable. Was I pleasantly surprised. The room was spotless, cooled and quite comfortable. All the staff were welcoming. I didn't need their help as I... More

Was this review helpful? Yes
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Dear R. L, Thank you for taking the time to write a Pleasantly Surprised review about the hotel. I was thrilled to learn our Housekeeping department were able to anticipate and fulfill your needs during your stay with us. I feel very fortunate to work with outstanding ladies and gentlemen whom take Pride and giving you our "Best Q Service... More

Austin
1 review
4 of 5 stars Reviewed June 30, 2014 via mobile

Sabrina at the front desk was extremely nice and helpful. Rare to find such friendly people these days. She went out of her way to make people feel welcome and remember guests names! Phil the shuttle driver was also a doll and extremely nice!!

Was this review helpful? Yes
GRNC511, General Manager at Quality Inn & Suites, responded to this review

Dear Ms. Dolittle11, I want to thank you on behalf of the Quality Inn NC511 team for staying with us. Your kind words in regards to Sabrina and Phil lets us know their superb "Q Service" met our service excellence commitment. We are very lucky to have someone as sweet and talented as Sabrina and Phil on board. We are... More

Santa Ana, California
1 review
5 of 5 stars Reviewed June 25, 2014

I work for an Airline and I searched different hotels around Charlotte, I did stay in different hotels but none of them matches this one. I love the room, the service, the breakfast, everything was great for me. The people that work at the front desk are wonderful, the manager Mrs. Duncan, the two ladies Sabrina and Andrea, they are... More

Was this review helpful? Yes
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Dear bennysouza, Thank you for staying with us during your brief visit in Charlotte. We are so pleased and delighted that you found your stay and enjoyable one. We take all guest feedback seriously and it would be my pleasure to share your feed back with our Guest Service Reps Sabrina and Andrea. We will especially share your comment with... More

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Additional Information about Quality Inn & Suites

Address: 3100 Queen City Drive, Charlotte, NC 28208 (Formerly La Quinta Inn Charlotte Airport)
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
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Also Known As:
Quality Inn And Suites
Quality Hotel Charlotte
Charlotte Quality Inn
Quality Inn Charlotte

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