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All 170 Charlotte hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   3100 Queen City Drive, Charlotte, NC 28208 (Formerly La Quinta Inn Charlotte Airport)
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Ranked #105 of 170 Hotels in Charlotte
A recent review
3 of 5 stars reviewed 1 week ago
Richard V Rhinelander, Wisconsin
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121 reviews from our community

Traveler rating
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    20
    28
    25
    25
See reviews for
32
27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Axton, Virginia
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 4 days ago NEW via mobile

The room looked nasty, the night stand lamps didn't work, the alarm clock didn't work. The air conditioner worked but the thermostat was not accurate, but at least it worked. We were exhausted and didn't feel like fussing with anyone. We slept in our clothes. Will not be staying there again!

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Rhinelander, Wisconsin
Contributor
15 reviews 15 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Room was small but clean, neighborhood iffy, had to wear ear plugs. It was an old hotel. Staff was nice. Didn't make it to breakfast but was able to take advantage of the Cracker Barrel next door.....

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GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Richard, We would love to have you back very soon, whether for a day or a month on your next visit! We would love the opportunity to provide you with an enjoyable stay on any terms. We are so happy that you were able to take advantage of some of the convenient walkable restaurants surrounding our hotel. We also love... More

Asheville, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Late check-in went well, though out bathroom sink was clogged (mold around inside rim of sink), walls needed painting. Room was out dated. They billed the wrong card. I used a card to hold the room & presented another card at check-in and they still billed the wrong card. I was told I would get a discount because of the... More

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GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Darrell, We are sorry that there was so much confusion regarding your billing. We realize what an inconvenience that can be. We will be sure to pull up your individual profile and ensure that everything was properly handled. Again, we apologize for the miscommunication and will be sure to execute additional preventative maintenance in order to prevent any issues in... More

Provo, Utah
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The safety lock was removed from the door, the curtains were coming down, a lightbulb was burned out, black mold in the bathroom, stains on the walls, filthy room. Price with tax $99 was outrageous! The shuttle left me waiting at airport for 40 minutes. Continental breakfast: the bagel was hard as a brick.

Was this review helpful? Yes 1
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Heather, We apologize that we weren't able to exceed your expectations during your stay at our hotel. I can assure you that we have thoroughly read all of the individual concerns you have brought to our attention and will be addressing them each individually. We are committed to providing our guests with an amazing experience and we want to ensure... More

Greenville, South Carolina
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the hotel for air travel from Charlotte airport. The rooms are just fine. The price is great and the staff is fantastic. The staff makes you feel like you are something special. Great Breakfast. The shuttle to the airport is always on time. I stay here every time I am in Charlotte. I am a traveling salesman, I... More

Was this review helpful? Yes 1
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to give such a phenomenal review! We, as a staff, exert so much effort into providing our guests' with awesome experiences each time they stay with us and it is so nice to know that we were successful. Such kind words are a huge encouragement and we hope to see you back... More

Billericay
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 9, 2014

I booked two non-smoking rooms, but was told that only smoking rooms were available; but we accepted a disabled persons room as an alternative. It was adequate for an overnight stop before the flight home and there was a complementary breakfast; which was also adequate. We didn't use the pool, but it was being enjoyed by a family and we... More

Was this review helpful? Yes 1
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Mike, We are sorry that there wasn't a Double room available at the time of your check in but we are happy that we were able to find an alternative that met your needs. We hope that your family will stop by during your next layover and hopefully you all will be able to enjoy the pool and our other... More

Asheville, North Carolina
Top Contributor
60 reviews 60 reviews
39 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed August 21, 2014

We start many trips here. A one-night stay qualifies the car for a 21 days stay with no additional cost. Usually works well, though the car now has a dimple on the fender because another guest bumped it and didn't fess up. Cracker Barrel right next door serves great broiled catfish & rainbow trout & will adjust seasonings as requested.... More

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GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

On behalf of the staff here at the Quality, thank you so much for taking the time to share some feedback about your experiences at the hotel. We really do appreciate your return business! We apologize for the incident regarding your car. We definitely try to monitor all of the cars in our Sleep, Park, Fly program closely and we... More

Madras, Oregon
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 20, 2014

The hotel is in disrepair. The stairs to my room was taped off because it was falling apart. Numbers on a few rooms were missing. The pool was not usable do to algae and there was a Solo cup floating in the pool. The grounds and building was dirty. My wakeup call did not happen. Construction noise started at 5am.

Was this review helpful? Yes 1
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you again for highlighting the awesome service that you received from Sabrina! We let her know that her help had such an impact on your stay and she was very happy to hear it. We all look forward to you coming back again soon. Sincerely, Director of Guest Relations Quality Inn 704.393.5306 More

Miami, Florida
1 review
4 of 5 stars Reviewed August 15, 2014

From the minute I arrived at the lobby, Sabrina had everything under control. Several guests were checking in, and she handled every guest with the utmost respect, promptness and kindness. It shows that she likes to deal with the public, and it really helps to have such an efficient person at the front desk, when most of the guests have... More

Was this review helpful? Yes
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Raul, Thank you so much for your amazing feedback. Sabrina is an amazing asset to our team and we are so fortunate to have her. Her hard work and devotion to amazing customer service is an inspiration and motivation for our entire staff. We hope that we have the opportunity to have you back again and to provide you with... More

Brooklyn, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 7, 2014

I often travel alone so It is my choice not to reserve a hotel where I have to enter my room from the outside. I was not able to tell by the photos I saw on it's website. I booked a nonrefundable room and was not satisfied with my room. I promptly explained it to the hotel staff member (Sabrina)... More

Was this review helpful? Yes 2
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Lee, On behalf of the staff, we would like to apologize for the confusion that occurred during your check in. In spite of this, we are happy that Sabrina was able to find a solution that worked for you and we hope that the next time you are in Charlotte you will consider staying with us again. We hope to... More

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Additional Information about Quality Inn & Suites

Address: 3100 Queen City Drive, Charlotte, NC 28208 (Formerly La Quinta Inn Charlotte Airport)
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 130
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Also Known As:
Quality Inn And Suites
Quality Hotel Charlotte
Charlotte Quality Inn
Quality Inn Charlotte

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