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All 170 Charlotte hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   3100 Queen City Drive, Charlotte, NC 28208 (Formerly La Quinta Inn Charlotte Airport)
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Ranked #103 of 170 hotels in Charlotte
A recent review
5 of 5 stars reviewed 3 weeks ago
R. L Nashville, Tennessee, USA
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  • Reviews (110)
  • Photos (27)
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  • Room tips (32)
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110 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Penfield, New York
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Granted my day started yesterday on the beautiful island of Kauai. A bunch of flights, flight delays and a missed connection landed us at US Airways customer service looking for a flight out of Charlotte and a place to crash for the evening. The airline wasn't able to recommend a hotel because all of their locations are booked due to... More

Was this review helpful? Yes
Nashville, Tennessee, USA
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I needed a room for the night when my wife was arriving on a midnight flight. I made the reservation at 6pm online. Some of the reviews weren't great but I wanted cheap, clean and comfortable. Was I pleasantly surprised. The room was spotless, cooled and quite comfortable. All the staff were welcoming. I didn't need their help as I... More

Was this review helpful? Yes
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Dear R. L, Thank you for taking the time to write a Pleasantly Surprised review about the hotel. I was thrilled to learn our Housekeeping department were able to anticipate and fulfill your needs during your stay with us. I feel very fortunate to work with outstanding ladies and gentlemen whom take Pride and giving you our "Best Q Service... More

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Sabrina at the front desk was extremely nice and helpful. Rare to find such friendly people these days. She went out of her way to make people feel welcome and remember guests names! Phil the shuttle driver was also a doll and extremely nice!!

Was this review helpful? Yes
GRNC511, General Manager at Quality Inn & Suites, responded to this review

Dear Ms. Dolittle11, I want to thank you on behalf of the Quality Inn NC511 team for staying with us. Your kind words in regards to Sabrina and Phil lets us know their superb "Q Service" met our service excellence commitment. We are very lucky to have someone as sweet and talented as Sabrina and Phil on board. We are... More

Santa Ana, California
1 review
5 of 5 stars Reviewed 5 weeks ago

I work for an Airline and I searched different hotels around Charlotte, I did stay in different hotels but none of them matches this one. I love the room, the service, the breakfast, everything was great for me. The people that work at the front desk are wonderful, the manager Mrs. Duncan, the two ladies Sabrina and Andrea, they are... More

Was this review helpful? Yes
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Dear bennysouza, Thank you for staying with us during your brief visit in Charlotte. We are so pleased and delighted that you found your stay and enjoyable one. We take all guest feedback seriously and it would be my pleasure to share your feed back with our Guest Service Reps Sabrina and Andrea. We will especially share your comment with... More

Duluth, MN
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Great beds. Clean, comfortable room. Check-in staff was knowledgeable and efficient. A/C worked and was within normal range. Carpet was clean. Not sure what other reviewers experienced, but I thought the place looked clean and well cared for. The room we stayed in had a desk area as well as a comfortable chair and ottoman area. Bathroom had a separate... More

Was this review helpful? Yes
GRNC511, Guest Relations Manager at Quality Inn & Suites, responded to this review

Dear Screenwriter Pat, On behalf of the entire Management Team and Staff, I would like to thank you for choosing the Quality Inn & Suites Charlotte for your Accommodations. We are so ecstatic that we were able to meet your expectations. We are striving to create and maintain that great atmosphere filled with inviting warmth so that every guest feels... More

Houston, Texas
Top Contributor
68 reviews 68 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed June 19, 2014

So, there were air traffic problems last night and, as a result, a lot of people got stranded in Charlotte. I searched for a hotel and could not find any with availability except this Quality Inn. I took it out of desperation and I can now see why it was all that was left. Dumpy. The A/C was loud, the... More

Was this review helpful? Yes 1
GRNC511, General Manager at Quality Inn & Suites, responded to this review

Dear Mathlawguy, I would like to thank you for taking a moment and giving our Quality Inn & Suites your feedback. Every guest response is important as we utilize feedbacks to influence improvements. We do apologize for not meeting your expectations. As we work to improve our service and property improvements we do hope that you will award us the... More

Philadelphia, Pennsylvania
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 17, 2014

I made the mistake of staying at this hotel. There are people who stay there, who live there. Very shady people. The rooms are old and the carpets are stained. I needed to use the computer to print my boarding passes and I was told that they KIDS that stay there BROKE the computer. Really?? Unfortunately, its a great location... More

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Buenos Aires, Argentina
13 reviews 13 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 18, 2014

I went for only for one night but all was perfect. Beautiful rooms, too confortable beds! A very nice hotel! Bathrooms clean, all was okay! :) all what needed was there. I loved it!! I'd like to visit again!

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New Rochelle, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 17, 2014

Location is excellent. Bathrooms could be quite a bit cleaner. We have stayed here over 5 years and the quality of the rooms has deteriorated. Our door stuck. One of the drawers was broken. A bulb was dead. Loud talking from adjacent rooms could be heard in our room. Plugs fell out of the receptacles. When we first entered the... More

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Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 4, 2014

Our flight had been delayed, and we were put up here overnight by US Air. All I can say, is they are saving money. This place was nasty. It stunk like someone had bad bo, plus smoked like a chimney. I told my husband not to put anything on the floor because I figured it would crawl home with us... More

Was this review helpful? Yes 1
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Additional Information about Quality Inn & Suites

Address: 3100 Queen City Drive, Charlotte, NC 28208 (Formerly La Quinta Inn Charlotte Airport)
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
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Also Known As:
Quality Inn And Suites
Quality Hotel Charlotte
Charlotte Quality Inn
Quality Inn Charlotte

27 photos of this hotel

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Other (7)

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Room/suite (1)
Other (9)


Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
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