We flew into Charlotte from the UK. Hotel shuttle was very prompt, check in smooth and courteous and we were given a large bedroom on the 3rd floor. Our room and linen was nice and clean and the bed very comfortable. The corridors and elevator are in need of refurbishment but were not too bad! The next morning we has... More

I'm confused about any earlier good reviews for this hotel. The lobby is nice and the people from front desk to shuttle drivers - are really nice. The upside it's one of the few hotels at CLT that offers 24 hr shuttle service. The downside is it's just a really old in bad shape hotel. A non-smoking room -and floor-... More

As we pulled into the parking lot and realized the gentlemens club was to the right just about 100 yards from the front door we became a bit apprehensive. Greeting area seemed clean. And front desk was helpful in obtaining my boarding pass, as the guest computer printer was out of ink and no one knew if there was a... More

Firstly, if you book on the internet, you get charged a few days after you reserve. If you book through the specific location, you don't get charged until you check out. When you see the pictures on the internet, it looks pretty nice and clean; updated even. That is not the case when you actually arrive. The building itself is... More

I am not sure why anybody would find this hotel to be great. The only nice thing about the hotel is the friendly staff. The facilities are something else. The hotel is old and dirty. Walking into the elevator was like stepping into a sauna. We got a king size bed and the fitted bed sheets would not fit. They... More

Did my research and used trip advisor. I cannot understand the bad complaints, but you cant please everyone I guess. I booked this hotel via the hotel and spoke with Rob on the front desk. He was extremely polite and helpful and answered all the questions I had. I was working at the training centre, Charlotte Airport for 6 weeks.... More

I don't think the people who said this place was great and I are talking about the same place. The only good thing about it are the nice ladies who work at the front desk. Other than that, it is run down. The bathroom of the first room we were given was so hairy that I called to ask for... More

My father was stranded in Charlotte airport late Sunday night. All flights were canceled because of bad weather and he was unable to make a connection to his destination. He was re-booked to leave late at night the following day. US Airways just dumped the 73 year old man at a strange city providing no help or accommodations: "thanks for... More

This was one of the dirtiest, shabbiest hotels I've ever stayed in, and I simply had to post this warning to other travelers to stay away. (I was here for one night only because United Air Lines put a group of us up here after a flight delay caused us to miss our late-night connections.) The room was truly disgusting... More