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Holiday Inn Charlotte Airport Hotel

3.0 of 5 2707 Little Rock Road, Charlotte, NC 28214
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Holiday Inn Charlotte Airport Hotel
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Holiday Inn Charlotte Airport Hotel
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168 reviews from our community

Traveler rating
    43
    48
    32
    23
    22
See reviews for
26
23
12
82
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Birmingham, Alabama
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

The hotel is still being renovated. The room we stayed in was brand new and very nice. Once they are finished with all the updates, the hotel is going to be very nice. The staff was friendly. Only 5 minutes from downtown Charlotte.

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columbus
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our sons girl friend,Brittany was traveling for the first time by air ...alone.She had attended the Marine Corps Ball with my son .She was returning to Tampa as she landed ,weather was deteriorating and her connecting US Air flight was cancelled .She was stranded at Charlotte Airport.She was anxious and scared.We called The Holiday Inn Charlotte Airport ,Lee was on... More 

Was this review helpful? Yes
Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear bruce m, Thank you for sharing about your recent experience at the Holiday Inn Charlotte Airport, especially for your kind words concerning Lee. It is truly a pleasure to have our staff recognized for delivering true hospitality. I can only imagine how uncomfortable Brittany must have felt given the circumstances and I am glad to hear that Lee turned... More 

McGahe
1 review
5 of 5 stars Reviewed 2 weeks ago

I was forced to stay overnight in Charlotte, Flight cancelled, My company booked a night at the Holiday Inn. I was already tired and not expecting much at all. OMG what a pleasant surprise the Holiday Inn Airport in Charlotte 2707 Little Rock Road. Amazing the people were OUTSTANDING. Shuttle Driver: Terry Driver brought me in with good conversation. Shuttle... More 

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Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear gpfaff1, Thank you for taking the time to share about your recent experience at the Holiday Inn Charlotte Airport. I would especially like to thank you for your kind words regarding our staff. While our hotel is in the final stages of a 7 million dollar renovation, it is not the beauty of the exterior and interior that makes... More 

Columbia, South Carolina
Contributor
11 reviews 11 reviews
8 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

I am an IHG platinum memeber and travel weekly for business. There is construction going on, but the staff is very professional and nice. I stayed on the club level, I do have to say I was disappointed there was not a club level room with free sodas etc. The restaurant is new. My lunch was amazing, my dinner was... More 

Was this review helpful? Yes
Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear Nancy B, Thank you for taking the time to share about your recent experience at the Holiday Inn Charlotte Airport. First and foremost I would like thank you for your compliments concerning the hotel as well as your consideration concerning our renovations. Where we are in the midst of the final stages of our renovation you are correct in... More 

Lexington, Kentucky
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

My husband and I recently stayed at this hotel because our plane flight was cancelled. I was so impressed with the staff especially the desk clerk Lee and the shuttle driver James. The customer service at USAir was terrible and it was not a good night but the Holiday Inn went beyond what they had to do to make our... More 

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Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear KimB40511, Thank you for taking the time to share about your recent experience at the Holiday Inn Charlotte Airport. Your kind words concerning the staff are very much appreciated and have most definitely been shared. We consistently strive to make every guest feel as though they have arrived at their home away from home and I am very pleased... More 

Top Contributor
82 reviews 82 reviews
20 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel is old and in a sketchy neighborhood. I would not stay here. It is close to the airport and parking but thats it. There is a holiday inn express 2 exits down 85 stay there. The rooms are outdated.

Was this review helpful? Yes
Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear MattB2, Thank you for taking the time to share concerning your stay with us in May of this year. While I was not the GM at the time of your stay I do know that the hotel was in the midst of renovations therefore it most definitely had a very outdated appearance. I am very proud to say that... More 

Wilmington, North Carolina, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff was great to work with and was very helpful throughout our stay. The location is perfect and will be even better once the remodel is complete. I really enjoyed our dinner and bar experience. We had one of the upgraded rooms and it was very comfortable. The shuttle to the airport in the morning was effortless and I... More 

Was this review helpful? Yes
Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear JaredJ, Thank you for taking the time to share about your recent experience at the Holiday Inn Charlotte Airport. Your comments have most definitely been shared with the staff. We are extremely close to final completion of the renovations and are extremely proud of the outcome thus far. The ownership group spared no expense in making this hotel the... More 

New Bern, North Carolina
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel in the middle of the week on a business trip. My room was newly renovated and very nice. The restaurant service and food quality was above my expectation to say the least. Since the hotel is still going through a major renovation there are some hurdles there, but that's to be expected when a company... More 

Was this review helpful? Yes
Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear NewBern2014, Thank you for taking the time to share about your recent experience at the Holiday Inn Charlotte Airport. Your kind words were very much appreciated and have most definitely been shared with the staff. You are correct in your statement concerning such a drastic change. I am very proud to say that our owners spared no expense when... More 

Wilmington, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First, I have to say, Wanda at the front desk is a saint! We were bumped from our flight because the airline over booked and after traveling all day internationally. Our connection was to leave at 10:35pm and at 11:30 pm we had our hotel voucher and boarding passes in hand. We called the shuttle for the hotel we were... More 

Was this review helpful? Yes
Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear KellyW, Thank you for taking the time to share about your recent experience at the Holiday Inn Charlotte Airport. Your comments concerning Wanda were very much appreciated and have most definitely been passed along to her. Wanda treats every guest as though they have just arrived at their home away from home and I'm so glad that your mishap... More 

Greenville, South Carolina
Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Wow, such a disappointing stay! Dropped off car at airport and called for a ride. Told to go to one area for pickup but airport personnel said another. Long wait but did get a shuttle. The hotel is still under construction so I'll give a break there but the A/C didn't work, the bed was not very comfortable, the staff... More 

Was this review helpful? Yes 1
Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear BorisMurchant, Thank you for taking the time to share about your recent experience at the Holiday Inn Charlotte Airport. First and foremost I would like to offer my sincere apologies for the fact that your stay did not meet your expectations as this is by no means the level of service in which we pride ourselves upon. I can... More 

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Additional Information about Holiday Inn Charlotte Airport Hotel

Address: 2707 Little Rock Road, Charlotte, NC 28214
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Charlotte Airport Hotel 3*
Number of rooms: 200
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Also Known As:
Charlotte Holiday Inn
Holiday Inn Charlotte

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