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Holiday Inn Charlotte Airport Hotel

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2707 Little Rock Road, Charlotte, NC 28214
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Holiday Inn Charlotte Airport Hotel
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Holiday Inn Charlotte Airport Hotel
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84 Reviews from our TripAdvisor Community

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Traveler rating
    46
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    14
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tulsa, Oklahoma
Level Contributor
76 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Booked room via points to accommodate an interview at AA. The hotel staff were a bit confused by the AA corporate location but the hotel driver is very familiar with Hanger Road and the airline corporate offices. The published info sheet for the corporate training center on Hanger Road noted the Holiday Inn as a preferred location to stay so... More 

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Baton Rouge, Louisiana
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

I missed my connecting flight and was booked at this hotel. The staff was friendly and helpful during this stressful time. My room did have some cleanliness issues. I am not a fan of finding other people's hair all over my hotel room.

Was this review helpful? Yes
Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear BOSCO2579, Thank you for choosing the Holiday Inn Charlotte Airport during your recent travels. First and foremost I would like to offer my apologies for the lack of cleanliness which you experienced during your stay as this is by no means the level of service in which we pride ourselves upon. We hope that your travels will bring you... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

If you are doing a big advent this is the place. The sales office was great. Jeff Booth was my guy and he was great. Anything I needed he got for me. Rodney was the banquet manager and he was awesome There were a lot of people in my group and he was so professional and patient. I had my... More 

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Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear AEJEWELL3, Thank you for choosing the Holiday Inn Charlotte Airport for such a special event. I had the opportunity of meeting many of those in attendance and I will have to say that I have rarely seen a group of individuals genuinely enjoying each others company as I witnessed during your stay with us. The gratitude shown by everyone... More 

Kernersville, North Carolina
5 of 5 stars Reviewed 2 weeks ago

We arrived at the Charlotte airport at midnight to find the airline had "misplaced" all six of our bags after a two-week trip. However, the driver of the Holiday Inn shuttle, Skip, was an unbelievable help. By the time we were settled into our rooms, he had changed our moods. He even offered to drive us by a McDonald's for... More 

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Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear Dana L, Thank you for taking the time to share about your recent stay at the Holiday Inn Charlotte Airport. I would especially like to thank you for your kind words and recognition of both Skip and Keila. The entire team at the hotel strive each and every day to provide service "Excellence" and it gives me great pleasure... More 

KANSAS
Level Contributor
53 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this location for 1 night before an early morning flight. The check in was easy and we were recognized as platinum members and treated as such. The restaurant wasn't much to speak of but there was a couple of options nearby. The parking lot was well lit and felt very secure. The hotel looks to have had... More 

Was this review helpful? Yes 1
Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear BGDUDE, Thank you for taking the time to share about your recent stay at the Holiday Inn Charlotte Airport. Your comments are greatly appreciated. You are correct, the hotel just completed, late January 2015 a 7.5 million dollar renovation of which we are all very proud. I was very disappointed to hear that you had issues with the hot... More 

Fort Wayne
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms in this Hotel were very nice. And, finally a Hotel with a place to charge phones/tablets etc. on both nightstands!!! The rest of that stay not so great. I chose this hotel by the airport because of the "supposed" in-house, full service restaurant. In actuality that restaurant/bar was barely separated from the hotel lobby and was so incredibly... More 

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Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear Linda P, Thank you for taking the time to share about your recent stay at the Holiday Inn Charlotte Airport. I would like to offer my apologies for the fact that our restaurant failed to meet your expectations. The fact that you had to wait 15 minutes for a beer is inexcusable as this is by no means the... More 

Columbus, OH
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We we stranded in Charlotte and chose this hotel at the last minute. Turned out to be a great find. Desk staff was friendly and the room was clean and comfortable. Appreciated the bar serving food after a long day and the restaurant was closed. Morning shuttle to the airport was quick and convenient.

Was this review helpful? Yes
Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear TPGCMH, Thank you for choosing the Holiday Inn Charlotte Airport during your recent travels. I would especially like to thank you for your kind words concerning our hotel accommodations and service. Our ownership group invested 7.5 million dollars into our recent renovation and I am grateful to know that so many people, such as yourself, have found this to... More 

NH
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed the night at this hotel waiting for a morning flight. The hotel has been completely remodeled. The staff was professional as well as friendly. The rooms were great, the bed was the best at any holiday inn I have stayed in. The restaurant food was the best. I have had food at Holiday Inn's in... More 

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Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear DaveMow, Thank you for taking the time to share about your recent stay at the Holiday Inn Charlotte Airport. I would especially like to thank you for your kind words concerning the friendliness and professionalism of the staff. Our mission is to "Autograph Our Service With Excellence" and I am very pleased to know that your expectations were most... More 

New York City, New York
Level Contributor
84 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 stars Reviewed 3 weeks ago

No will I stay here again, I had to cut my week long stay into a 2 day stay because not only attention is not good but being a loyal member means nothing to Holiday Inn. Quality of rooms and hotel is very nice yet not to be confuse. As far as recognizing people enrolled in its loyalty program it... More 

Was this review helpful? Yes
Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear VictoriaD2, Thank you for taking the time to share about your recent stay at the Holiday Inn Charlotte Airport. First and foremost I would like to apologize for the level of service which you received while at our hotel as this is by no means the level of service in which we pride ourselves upon. Your request for a... More 

Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Our company had a business meeting over the course of a weeks time and most of the attendees stayed at the hotel. The hotel is unlike any other Holiday Inn I have ever seen. From the physical hotel all the way to the overwhelming friendliness of the staff...it was truly one of the best experiences that myself and our company... More 

Was this review helpful? Yes
Ann S, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear Tanya S, Thank you for taking the time to share about your recent stay at the Holiday Inn Charlotte Airport. I would especially like to thank you for your kind words concerning the hotel and staff as your comments will most definitely be shared. It is truly a pleasure working with the team here at the hotel and much... More 

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