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All 170 Charlotte hotels

Holiday Inn Charlotte Airport Hotel

3.0 of 5 Hotel   |   2707 Little Rock Road, Charlotte, NC 28214
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51%
Ranked #90 of 170 hotels in Charlotte
A recent review
3 of 5 stars reviewed 2 weeks ago
Themilkmaann
  • Reviews (133)
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133 people have reviewed this hotel

Traveler rating
    31
    37
    27
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
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English first
Charlotte, North Carolina
2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

The hotel is under renovation, but they don't tell you that on the website. It's a mess... same price but 0 amenities even though told otherwise upon check-in. My room also smells disgusting and I am on the newly renovated 4th floor. On first night of four and already miserable.

Was this review helpful? Yes 9
Jeff B, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear 7432, actually we DO advise prospective guests about renovation activity on our website. Right on the home page under "Announcements" we disclose in detail what is taking place here to make our hotel the best in the area. Additionally, we respond regularly to other renovation comments posted on this site. It's really pretty difficult to miss! With regard to... More

Senior Contributor
25 reviews 25 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Hotel is under renovation still, but I was fortunate enough to stay on the fourth floor where my room was completely updated and clean. Nice modern appointments, and a nice view of the landing path of the airplanes arriving to charlotte douglas. I can't speak to the restaurant itself, but I did order room service two nights and was very... More

Was this review helpful? Yes 1
Jeff B, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear Themilkmaann, great to have you with us for two nights and to hear that the room and restaurant offerings met your expectations. However, you also mentioned that the value at our hotel is just not there, that you paid as much or more for neighboring hotels with better ratings. Please consider that there are only two other hotels in... More

NY
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Perhaps this location will be acceptable once renovation is complete, but it is currently not worth the inconveniences and staff seems to simply provide excuses,not solutions. Nighttime safety is questionable also. Security doesn't pay much attention to the loitering near the entrances.

Was this review helpful? Yes 13
Jeff B, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear TravelerMD11, what you call "a mess" we call a work in progress. We have successfully conducted business and cared for guests out of a temporary front desk, temporary restaurant and bar and done it all with great service reviews. Actually, even though we are in renovation Holiday Inn Charlotte Airport is only a few points below the national average... More

1 review
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Had to stay over in CLT due to cancelled flight. Specifically chose this hotel because of 24 hour shuttle service. When I called they told me shuttle wasn't running and they would pay for cab - which they did. Cab driver was very upset because after waiting in queue he ended up with a 1 mile fare. I gave him... More

Was this review helpful? Yes 14
Jeff B, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear Hershey B, it looks like we missed your expectations on a few different levels. The reason our front desk asked about the shower handle is because it is a bit confusing and I'm sure she was doing her best to assist. However, I will take exception to your comment about our bathrooms "being out of the 70s". Rather, they... More

Spokane, Washington
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 30, 2014

We arrived in later than expected due to flight delays and was pleasantly surprised that the restaurant was still open at 10pm. We had a nice dinner and wine, which the bar tender poured into a to go glass for the room. The shuttle was not working from the airport and they paid for our taxi. The morning shuttle was... More

Was this review helpful? Yes 1
1 review
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 29, 2014

I understand remodeling the hotel, however, they are now grinding the concrete floor directly above my room. The noise level is beyond anything comfortable. My call to the front desk after a half hour, thinking that it would be short lived, to see how much longer they would be torturing me was very cordial, from what I could hear but... More

Was this review helpful? Yes 11
IHGCare, Guest Relations Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear Wayne S, Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

boone nc
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 28, 2014

I picked this hotel because it's REALLY close to the Charlotte airport, and I had an early flight. It was easy to find, extremely convenient to long-term airport parking, and it was quiet and peaceful. The staff was friendly and the sandwich I got at the bar was good. I would give it five stars, but the parking was quite... More

Was this review helpful? Yes
Rockford, Illinois
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 19, 2014

After reading many reviews of this location, I had begun to believe that maybe I had the wrong location. But no, 4 of us did spend one night there having selected Holiday Inn because of the location to airport. Our 2 rooms were on the 4th floor and newly decorated. I agree with those who had difficulty finding the front... More

Was this review helpful? Yes
Jeff B, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear LfromIowa, you posted a very thorough and thoughtful review touching on most all aspects of our service. For that I want to say thank you. Although we are operating out of a temporary front desk and restaurant/lounge there is no reason why service levels should be substandard. Our staff must work twice as hard at service delivery than other... More

Columbia, South Carolina
2 reviews
5 of 5 stars Reviewed May 17, 2014

We stayed in and ate at the restaurant on location. Travis was our bartender/server. He was awesome!!! Best dirty martini around! The food was great and everyone was very helpful!! Would stay here again and recommend this hotel to anyone who asked!!

Was this review helpful? Yes
Jeff B, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear StephanieM, Thank you for recommending us to anyone who asks about your stay. I know a lot about Travis but didn't know about his expertise with dirty martinis! We may need to make it our signature drink. We'll call it "The Trav" in recognition of our great bartender. We are so glad that you chose Holiday Inn Charlotte Airport... More

1 review
5 of 5 stars Reviewed May 6, 2014 via mobile

All the staff were extra courteous and friendly. Room was comfortable and the pool was refreshing. We had a long winter in Wisconsin, so we were ready for 90 degree charlotte weather and time by the pool. Mission accomplished!!

Was this review helpful? Yes
Jeff B, General Manager at Holiday Inn Charlotte Airport Hotel, responded to this review

Dear Tthughes, We are glad that you chose us to thaw out at the pool and hope that your visit will be an annual occurance. Loushanta, our front desk supervisor is so great at delivering guest service. She is truly concerned about meeting guest expectations and providing a quality stay. I want to personally thank her for her commitment and... More

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Additional Information about Holiday Inn Charlotte Airport Hotel

Address: 2707 Little Rock Road, Charlotte, NC 28214
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Charlotte Airport Hotel 3*
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Also Known As:
Charlotte Holiday Inn
Holiday Inn Charlotte

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Charlotte Airport Hotel offers all the comforts of home with our 212 beautifully appointed guest rooms and suites. We have all the amenities a business or leisure traveler needs including complimentary high speed internet access, a seasonal outdoor pool, complimentary 24 airport shuttle, 24 hour fitness center, 24 hour business center and more. This Charlotte hotel features 4,500 square feet of event space, perfect for meetings and receptions. Our staff can assist in making your conference, meeting or social event a success. When in the mood for relaxing, come visit Casey s Grill, offering a delectable menu of American cuisine in a sports-themed atmosphere. The Holiday Inn Charlotte Airport is located just 1 mile from Charlotte Douglas International Airport. We are centrally located to Interstates 86, 77 and 485 with a quick and easy commute to any area of Charlotte. We are conveniently located to U.S. National Whitewater Center, Bank of America Stadium, Bobcat Arena, Johnson C Smith University, Belmont Abbey College, Billy Graham Library, Concord Mills Outlet Mall, Lowe s Motor Speedway, Charlotte Convention Center and more. ... more   less 
Number of rooms
200

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