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Hilton Charlotte University Place

#19 of 171 Hotels in Charlotte
Certificate of Excellence
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8629 JM Keynes Dr, Charlotte, NC 28262
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Hilton Charlotte University Place
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Hilton Charlotte University Place
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827 reviews from our community

Traveler rating
    490
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    69
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156
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Snellville, Georgia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Excellent Hotel. Rooms recently remodeled are very nice. Location of Hotel with boardwalk was excellent. Loved every minute there. Everyone there was friendly. I would recommend this hotel to all my friends and family.

Review collected in partnership with Hilton Hotels & Resorts

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Verlana, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed your stay and find the location of our hotel convenient to many shops and restaurants within walking distance around the boardwalk. Our staff strives to go above and beyond and to give our guests the "wow" experience. It is our goal... More 

London
Senior Contributor
45 reviews 45 reviews
39 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

On checking in I was given a room where wifi coverage was so low that a connection could not be maintained long enough to do anything meaningful. If you are travelling on business wifi is often essential. I complained twice and staff tried to palm responsibility off to a telephone IT Helpdesk. The advice I got from all parties including... More 

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Mr. London, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with our Wi-Fi. We are in the process of increasing our band width with our internet provider to offer higher speed internet for our guests. Our Executive Team... More 

Winston Salem, United States
1 review
5 of 5 stars Reviewed 1 week ago

Stayed here mid-March 2015... ONLY complaint I have is that the complimentary wifi is slower than dialup! Everything about this hotel was great, but the wifi connection was horrible! Beyond that, everything else was great. The room was great - everything clean and spiffy. Maids tidied up each day. No problems whatsoever.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Timothy F: Thank you for taking the time to share your experience about your recent stay at our hotel. Hats off to our Housekeeping Team for doing above and beyond service in room cleanliness. We sincerely appreciate your feedback and we're very sorry you were unhappy with our Wi-Fi. We are in the process of increasing our band width... More 

Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Disappointed: the HVAC in our room (424) made a loud grinding noise the entire time it ran. It woke us up at night. The faucet or plumbing or pipes in the bathroom made a constant ticking tapping noise, even when it was not in use. During our stay there were large groups of students who were having a great time,... More 

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Aurora, Thank you for your feedback from your recent stay. I was sorry to hear that we did not "wow" you in your guest room experience with the noise disturbance of the HVAC unit keeping you up all night, along with the other guests making noise. We use the feedback from our guests as training tools for our staff... More 

Randolph
Top Contributor
69 reviews 69 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Recently updated, not far off interstate with lots of stores and restaurants near by. Staff very helpful. The escalators did not work for a couple days going down to the meeting rooms. I stayed here about 20 years ago and liked it and I still do. It stills on a man made lake with walking, shops and restaurants close by.... More 

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear JF Randolph, Thank you for your positive feedback regarding your recent stay. We are glad to hear that you enjoyed the newly renovated rooms and our added University Starbucks Café. We were glad to hear that our hotel is so convenient to many shops and restaurants within walking distance. I was glad to hear that Security was able to... More 

Myrtle Beach, SC
Top Contributor
50 reviews 50 reviews
17 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I went searching for a New Year's Eve party online and found this place. It was a package deal that included a luxury room, a cocktail hour, a sumptuous buffet, a live band, and breakfast the next morning for a reasonable price. We definitely plan to go back next year.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Karen S, Thank you for your positive comments about our New Years Eve Celebration! That's WONDERFUL that you had a Memorable Experience!! We look forward to having you and your friends back next year! I will be sure to pass your comments on to our Sales Staff, Banquets Staff and Culinary Staff making our New Years Celebration a HUGE... More 

Atlanta
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

It's cold in NC: news flash! Nobody at the Valet and nobody to help with bags. No parking except for non-existent valet blocked off section. Given wrong room, and then a room where the AC/Heater sounded like a run away train (I have it on video). Then they tried to pawn me off to another hotel after wasting an hour.... More 

Was this review helpful? Yes 1
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear SMB3000, Thank you for taking the time to give us your feedback. First of all, I was sorry to hear that we did not "wow" you in your guest room experience with the noise disturbance of the HVAC unit keeping you up all night and the room condition. We are in the process of replacing our HVAC units and... More 

McDonough, Georgia, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

When in Charlotte, this is my place to stay. Not only because it is close to my Alma mater UNCC, but the service is fantastic. The rooms with the water views are where you want to go. There is tons of shopping and great restaurants close, but if you decide to go room service, you will not be disappointed. On... More 

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Brian M, Thank you for taking the time to give us your feedback from your recent stay. We were glad to hear that you enjoyed one of our newly renovated rooms and that our hotel is so close to UNCC and to many shops and restaurants within walking distance. It is our desire that every guest have the Ultimate... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

I was disappointed in my stay I was overcharged wasn't anyone to help with bags had to keep asking for help and they were like ok but no one ever came......it's not worth the money.....lied about availability of rooms I won't be back.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Michelle, Thank you for your feedback from your recent stay. I am sorry that we did not "wow" you in your Guest Experience during our busy CIAA weekend. I apologize for the miscommunication in availability. It is our goal that every guest have the Ultimate Stay Experience. Thank you for your feedback as this gives us a candid view... More 

Littleton, Colorado
Top Contributor
67 reviews 67 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Set on a little lake with some restaurants and shops around the lake - very convenient for business travelers. Hotel was fine and the staff was friendly and professional. Coffee shop in the lobby so you can get your morning latte ;-}

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Karen K, Thank you for taking the time to give us your feedback regarding your recent stay. I was glad to hear that you enjoyed the location of our hotel, conveniently located to many shops and restaurants within walking distance. I were delighted that our team met and exceeded your expectations in overall Guest Satisfaction. Thank you for your... More 

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