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All 170 Charlotte hotels

Hilton Charlotte University Place

3.5 of 5 Hotel   |   8629 JM Keynes Dr, Charlotte, NC 28262
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85%
Ranked #21 of 170 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
jamie h Aurora, Colorado
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680 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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English first
Aurora, Colorado
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I had the chance to stay there over a "race" weekend and I had a great time.. On Friday night the bar was super accommodating for me and my group of friends, they stayed open long enough for us to have a "great" time even tho we were paying for that the next day..haha.. and then our breakfast the next... More

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Detroit, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

The executive level is very nice and the amenities associated with that level are very nice. Will be staying there again! Will recommend the Hilton to others coming to visit. I am relocating to Charlotte and if the Hilton is an example of the friendliness of the area then Charlotte is right choice

Review collected in partnership with Hilton Hotels & Resorts

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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Marieta Bryon was very courteous and professional. She created an environment that made my family comfortable & I look for this when I am away from home. The hotel was relaxing clean and felt like home.

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Uncle Shake, Thank you for your feedback from your recent stay. I was glad to hear that you and your family felt like home here. Thank you for your kind words regarding my service. It is our goal that every guest has the Ultimate Stay Experience and hope that you continue to choose the Hilton Charlotte University Place as... More

Brooklyn, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

I had a slew of meetings in Charlotte and chose this hotel because of the Hilton brand and location. I didn't use the restaurant but room service was great. The gym, hot tub and internet service was fine. The room was enjoyable other than a few hours of missed sleep due to a family who decided to move out in... More

Review collected in partnership with Hilton Hotels & Resorts

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Bhadresh N, Thank you for your feedback from your recent stay. We were delighted to hear that our location is so convenient to many shops and restaurants in the area. Our staff strives to go above and beyond and to give our guests the "wow" experience. It is our goal that every guest has the Ultimate Stay Experience and... More

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Marieta Bryon went out of her way to ensure that my family had a pleasureable experience. The staff were very professional and courteous. The rooms were clean and comfortable. I would recommend this hotel to my family and friends.

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Caramelcare78, Thank you for your positive feedback from your recent stay. I was glad to hear that you and your family had a wonderful stay and was glad that I was able to give you the Ultimate Stay Experience. I was glad to hear that you enjoyed the newly renovated rooms and that our staff met and exceeded your... More

Charlotte, North Carolina, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

We had a reception @ the Hilton on September 6th. They helped us plan the event, and made sure we had everything we needed. The staff is so friendly and helpful. They made us feel very special, the rooms are great, clean and roomy. This is our favorite place in Charlotte, and close to shopping and downtown.

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Carrabassett Valley, Maine
Contributor
12 reviews 12 reviews
5 of 5 stars Reviewed 1 week ago

We just held our first conference at this hotel and everything went well and smoothly. The meeting room and display rooms were ample and suited our set up needs excellently. Staff was helpful and looked after our onsite needs very well and were flexible in making adjustments as needed. Catered food was excellent and all functions went smoothly. The rooms... More

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Al K, Thank you for your feedback from your recent stay. We were glad that your conference was a success! Hats off to our Banquets Staff and Culinary Staff for going above and beyond to provide excellent service to make sure your event ran smoothly. We were delighted that our staff met and exceeded your expectations and that our... More

Baltimore, United States
1 review
5 of 5 stars Reviewed 1 week ago

Rooms were nice, clean, and freshly painted. Bathroom was small but adequate. Staff was extremely professional, courteous, and helpful. The hotel was very clean and close to many restaurants, shops, and the highway (I-85). Very convenient location. We were attending a wedding and most of the out of town guests stayed there. I would definitely use this hotel again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Ron H, Thank you for your feedback from your recent stay. We were delighted that our staff met and exceeded your expectations and that our location is conveniently located to many shops and restaurants in the area. Our staff strives to go above and beyond and to give our guests the "wow" experience. It is our goal that every... More

Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Hours before I checked in I receeived a call from the hotel saying the VIP Suit I had reserved was trashed and damaged by the previous guest and parts had to be ordered and I could not have the room that night. I was of course not very happy but Brandy the reservations manager made up for my problem and... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Cincy S, Thank you for your feedback from your recent stay. We apologize for the inconvenience that the suite you originally booked was not available for you, but was very glad to hear that our reservations manager, Brandy made things right and put in you in one of our best parlor suites. Our staff strives to go above and... More

New York City, New York
Senior Contributor
47 reviews 47 reviews
30 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at this property a few times in the past and I am always please with the front desk, rooms, room service, and valet. However on this trip I encountered two issues which caused the three star rating. The first issues was that my door was not engaging the lock when I was leaving my hotel room, regardless... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Roddy R, Thank you for taking the time to give us your feedback from your recent stay. I want to apologize for the inconvenience of your lock not working properly. We are in the process of renovating our guest rooms to offer a better product for our guests. We use these reviews as training tools for our staff. Therefore,... More

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Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton

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