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All 170 Charlotte hotels

Hilton Charlotte University Place

3.5 of 5 Hotel   |   8629 JM Keynes Dr, Charlotte, NC 28262
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Ranked #21 of 170 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
NYCSpark1 New York City, New York
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694 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Top Contributor
63 reviews 63 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed yesterday NEW

Was in Charlotte for a business trip and the client recommended the Hilton over the Marriott. It's on a lake that looks a little more than a pond. Lobby looks newly renovated as was the room I was in. Service was impeccable and Marieta was amazing. Strongly recommended.

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Haiku, Hawaii
Senior Contributor
29 reviews 29 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed yesterday NEW

I stayed here twice. Both times the front desk tried to set me in a room next to very large, loud A/C units. They are so loud that is interrupts any type of quality sleep. Even with pillows over my ears, I could still hear the annoying hum. Why can't they fix this problem? Even the security guard recognizes it's... More

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1 review
5 of 5 stars Reviewed yesterday NEW

I traveled for business to the Charlotte area with the rest of my consulting team. I had a difficult time making a reservation at the hotel and was only able to confirm for one night of my three night trip. The entire staff at the front desk was fantastic, calmly explaining that I should be set once the no-shows from... More

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Wise, Virginia, United States
1 review
5 of 5 stars Reviewed yesterday NEW

I usually don't post reviews. I just have to on this occasion. My daughter and her BFF and I came to Charlotte to see 5SOS and 1D. Upon arrival we had some problems with check in. None of which had to do with the hotel. It was all on my end. Not once was I made to feel badly or... More

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Raleigh, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Good Hotel, nice area and friendly Staff. The sightseeing of the lake is really nice and the path/trail is perfect for a walk/run. There are good restaurants at walking distance that makes the location perfect to avoid driving for dinner.

Review collected in partnership with Hilton Hotels & Resorts

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Frederico D, Thank you for your feedback from your recent stay. We were delighted to hear that our staff met and exceeded your expectations. We were glad to hear that you enjoyed the surrounding lake and nearby shops and restaurants within walking distance. It is our goal that every guest has the Ultimate Stay Experience and hope that you... More

Los Angeles, CA, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

I was a bridesmaid in a wedding that was held at this hotel and I must say that I thoroughly enjoyed my experience. It was right on the boardwalk - so we had a beautiful scene for a beautiful occasion. The hotel staff was friendly and very accommodating and they went above and beyond to solve any problems and make... More

Review collected in partnership with Hilton Hotels & Resorts

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Fremont, CA, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

I stayed at this Hilton for a conference. This hotel has a great conference center. It is conveniently located , about 20 minute drive from Charlotte International airport. I had a great time. The hotel staff were very friendly and helpful.

Review collected in partnership with Hilton Hotels & Resorts

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Gowri S, Thank you for your feedback from your recent stay. We were delighted to hear that our staff met and exceeded your expectations and that your conference was a successful one. Our staff strives to go above and beyond and to give our guests the "wow" experience. It is our goal that every guest has the Ultimate Stay... More

Peoria, Arizona, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

I have always had a great experience staying at the Hilton Charlotte University Place. Today, however, the customer service went above and beyond what I have come to expect. I have an upcoming trip to Charlotte, and was disappointed that when I booked online I was unable to reserve a room at this Hilton. I inquired with Marieta about possibly... More

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Ken W, Thank you for your feedback from your recent stay. Jonathan and I were delighted to hear that we were able to find you the rooms you needed for your upcoming stay in October and we were glad that we met and exceeded your expectations. Our staff strives to go above and beyond and to give our guests... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We were pleasantly surprised with our stay here! The hotel renovations were awesome! The staff was very helpful. Front desk manager, Jeremiah, made sure we had everything we needed! It was a home away from home. The boardwalk and lake was beautiful and peaceful. The pool area was great as well! The hotel was conveniently located near plenty of restaurants... More

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear MrsKHer, Thank you for your feedback from your recent stay. We were delighted to hear that our staff met and exceeded your expectations. Our staff strives to go above and beyond and to give our guests the "wow" experience. Nothing matters to us more than providing our guests with a “home away from home feeling” and Jeremiah exemplifies the... More

Stockholm, Sweden
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Have been using this Hilton in Charlotte for a number of years now and I have always been very pleased with the rooms and service. Staff is always great and very helpful. It is going through a renewal process which is probably needed, and will make it an even better place to stay, so worth trying to get one of... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Makako2000, Thank you for your feedback from. We were delighted to hear that you enjoyed your stay. We will continue to make renovations to all of our guest rooms to offer a consistent product for all of our guests. It is our goal that every guest has the Ultimate Stay Experience and hope that you continue to choose the... More

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Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton

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