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Hilton Charlotte University Place

#21 of 173 Hotels in Charlotte
Certificate of Excellence
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8629 JM Keynes Dr, Charlotte, NC 28262
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1 room 1 adult
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Hilton Charlotte University Place
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1,077 Reviews from our TripAdvisor Community

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Pennsylvania
Level Contributor
103 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We spent 3 nights here in this older but well maintained property. The hotel is in a nice setting with a man made lake with dining and shopping options within walking distance. The hotel caters to business travellers. The public areas are small. The gym facility was well equipped with a variety of machines as well as free weights. Edith... More 

Helpful?
Thank phillyvoyagers
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Phillyvoyagers, Thank you for your wonderful feedback from your recent stay. We were delighted to hear you enjoyed the location of our hotel over-looking the lake with many shops and restaurants within walking distance. We were glad to hear you had an opportunity to visit our Executive Lounge on the Executive Floor and that Edith made you feel welcome.... More 

Atlanta, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The Charlotte Hilton University Place is a wonderful hotel. The hotel is great, but the best part is the staff! I have stayed at this hotel many times and never had a bad experience. If you have any questions just check with Marieta Bryan in the lobby and she will find the right people to assist you.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Steve W
Marieta B, General Manager at Hilton Charlotte University Place, responded to this review

Dear Steve W, Thank you for your 5-STAR Review from your recent stay. We were delighted to hear that you enjoyed one of our newly renovated rooms on the Executive Level. I was delighted to hear that our Guest Loyalty Manager, Marieta Bryan took great care of you. We look forward to you continuing to choose the Hilton Charlotte University... More 

Anniston, Alabama
1 review
5 of 5 stars Reviewed 1 week ago

Went to Charlotte to see the PAnthers play. Hotel was great. It clean, comfortable, convenient to the interstate and multiple eating and shopping locations. I felt it was a great value for the rate. I would definitely stay there again when in Charlotte. The staff was very friendly. Just wish it had not been so cold outside so we could... More 

Helpful?
Thank Louis B
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Louis B, Thank you for your 5-STAR REVIEW of your recent stay. We were glad to hear that you came to stay with us to watch the Panthers game here in Charlotte. We were also delighted to hear that you enjoyed one of our newly renovated rooms and that you enjoyed the many shops and restaurants within walking distance... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Jonathan/Front Desk, Juan Carlos/Front Desk and David who served us dinner and breakfast were just the best. They made our stay a most pleasant stay. We will definitely stay at this property anytime we travel North and or South. This property is the best!!

Helpful?
Thank Lou B
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Lou & Bonnie, Thank you for your 5-STAR REVIEW from your recent stay. We were delighted to hear that Jonathan and Juan Carlos at the front desk made you feel welcomed. We were also glad to hear that you had a wonderful dining experience for breakfast and dinner with David taking great care of you. We strive to go... More 

Cologne, Germany
1 review
5 of 5 stars Reviewed 2 weeks ago

Sheila Woods was extraordinarily helpful extending my stay even though the hotel was crowded with football fans. The concierge (Marieta) went beyond in arranging transportation to the airport. Weekend breakfast buffet excellent.

Helpful?
Thank Wolfgang G
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Wolfgang G, Thank you for your 5-STAR REVIEW from your recent stay. We were delighted to hear that you enjoyed your stay and that Sheila Woods made you feel welcome. I was glad to hear that our Guest Loyalty Manager, Marieta was able to assist you with your transportation needs and I was very happy to hear that everything... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff members were very attentive. Some notable individuals were Sheila at the front desk, and John and Scott of the banquet department. Without a doubt the most helpful and supportive member of the Hilton staff was Ms. Angie Patel who was instrumental to the success of our Convention. I look forward to returning to the University Hilton for the... More 

Helpful?
Thank kevinmitch B
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Kevinmitch B, Thank you for giving us a 5-STAR REVIEW. We were delighted to hear that our staff took great care of you and making sure your convention was a success. Hats off to Angie Patel in our Sales office, who took care of all your convention needs. Great job to John and Scott in Banquets for expediting your... More 

Newport News, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Lobby looks nice, front desk staff was super nice. View of the lake was nice. Pretty difficult to find how to drive to the hotel. My room counters also were not as clean as they should have been, and neither were the cops. The TV needs to be updated. The bed was super comfortable and the room got pretty dark... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jessica P
Marieta B, Guest Loyalty Manger at Hilton Charlotte University Place, responded to this review

Dear Jessica P, Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed our newly renovated lobby and rooms. We were glad to hear that you enjoyed the beds and the view of the lake from your room. We use the feedback of our guests as training tools for our staff and I... More 

Newport, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Great Hotel, staff was very courteous. was very pleased with the whole experence. Spent 2 nights and 3 days there for meetings and had no issues. Great area with easy access to other venues. I would recommend this facility and will use it each time I am in the area

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Darrin W
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Darrin W, Thank you for your positive feedback. We were glad to hear that your meetings in our banquets room was a huge success. We were also glad to hear that our staff was great and made you feel welcome. We look forward to seeing you soon. Sincerely, David Schaum | General Manager Marieta Bryan | Guest Loyalty Manager... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed a couple of days for buisness. The room was nicely appointed with a large flat screen tv, refrigerator and microwave. I will say that the heating system was very noisy but tolerable. If you can, upgrade to get access to the 11th floor lounge; great views and good food. Speaking of food; it was very good and the... More 

Helpful?
Thank Dennise C
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Dennise C, Thank you for your 5-STAR REVIEW of your recent stay in one our newly renovated rooms on the Executive Level. We were delighted that you enjoyed our Executive Lounge for the evening reception each night and breakfast in the morning. We were glad you also had an opportunity to dine in our brand new Edgewater Restaurant Bar... More 

Charlotte, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel staff was very pleasant and professional. The ease of check in and check out was good. The complimentary internet was slow and unreliable. Overall, the hotel experience was Very Good and made for a pleasant stay.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Angela B
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Angela B, Thank you for your 5-STAR REVIEW!! That speaks volumes to our readers looking for a wonderful place to stay. We were delighted to hear that you loved all the new renovations and that our front desk team made you feel welcome from the time you walked in until check-out. We are reviewing your comments about the internet... More 

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