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All 170 Charlotte hotels

Hilton Charlotte University Place

3.5 of 5 Hotel   |   8629 JM Keynes Dr, Charlotte, NC 28262
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85%
Ranked #25 of 170 hotels in Charlotte
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Dana G United States
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614 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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English first
United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Hilton Charlotte University Place is a beautiful hotel. Our rooms were clean, bright, and comfortable. Our hot breakfast was delicious. The staff were very professional, and patient. Only things I did not like: 1) No shuttle service from airport 2) Business center should be in a private room 3) Elevators need air condition.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Ms. Greene, Thank you for taking the time to share your experience about your recent stay at our hotel. As a Silver Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry for the elevators being out of order. I can certainly understand your frustration. We have addressed this issue... More

Marietta, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Our visit was to participate in a County Family reunion (Crenshaw County Alabama Families Reunion) 17-21 July 2014. Every venue was clean, dressed and ready on time. All staff was professionally in all actions and especially Ms. Stubbs-Hall. As I said earlier she is a keeper. Keep up the great work

Review collected in partnership with Hilton Hotels & Resorts

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Ned S, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed one of our newly renovated rooms and that we met and exceeded your expectations with your Family Reunion Event. Hats off to Ms. Monique Stubbs-Hall, as well as our Culinary Staff and Banquets Staff for making your reunion a huge... More

New London, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Very good all the way around. Definitely recommend this Hilton location - very close to office. Minor issue with TV. Accommodation were great - breakfast brunch was outstanding. Adjacent to shopping, restaurants, and other facilities.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Matthew H, Thank you for your positive feedback regarding your recent stay. We were glad to hear that our hotel is so conveniently located to many shops and restaurants and to your office. We were also delighted to hear that you enoyed breakfast in our Lakefront Restaurant. Hats off to our culinary staff for making wonderful healthy choices for... More

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our first time working with the Hilton Charlotte University Place, I've stayed at Hiltons before and enjoyed my stays. The Charlotte Hilton University Place updated their lobby, rooms, fittness and have a state of the art business center and also a coffee shop that serves Starbucks. We held our Family union there for 4 days and the staff worked so... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Ed G, Thank you for your positive feedback regarding your Family Reunion. We were delighted to hear that our two Sales Managers, Monique Stubbs-Hall and Maureen Mullen went above and beyond to make sure your family reunion was a success. They work hand-in-hand with our culinary staff and banquets team to make each and every event memorable. We were... More

Waukee, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

hotel was very nice and staff very friendly cooling had some troubles but they were addressed promptly suroundings (lake area) was a bit dark very close to business area and restaurants. shuttle services was great

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Sergio B, Thank you for taking the time to share your experience about your recent stay at our hotel. We are in the process of renovating all of our guests rooms to offer a better product for our guests, as well as making improvements to our A/C units. We were glad to hear that our Guest Service Agents were... More

Raleigh, North Carolina
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

The check-in clerk was kind enough to give me an upgraded room. It was an executive suite and it sure lived up to the designation. Loved everything about the room. It was of course on a high floor with great views. The room was overlooking this magnificent,thriving 'boardwalk' area, that is quite a happening place in the evening. There is... More

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear SubirMukherjee, Thank you for your feedback regarding your recent stay. I was delighted to hear that you enjoyed one of our parlor suites and you were able to stay in the room with our jacuzzi tub and mini kitchenette. We do apologize for the bar being missing in your closet during your stay; however, we have installed a new... More

Charlotte, North Carolina, United States
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I've worked with the Hilton Charlotte University Place since 2008 and each year they get better. They have been so innovative in their renovations. They've updated the lobby and have a state of the art business center right there. They add a coffee shop that serves Starbucks. This was so popular during the event we held that by Sunday morning... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Jada Hope, Thank you so much for the outstanding feedback you gave us regarding your event. I can honestly say that we have an amazing Sales, Banquets and CulinaryTeam that strive to work together to make each event a successful one. I will share with Upper Management what a great job Rich, Maureen, Elizabeth, Chef, Garrett, Marek and Jason... More

Pace, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Except for the "no smoking" policy the accommodations are great. The lobster special for Wednesday's dinner was very tasty at a good price. The fitness center was excellent and modern.The hotel was very remote from the Convention Center. Required too much commute time on shuttle buses. Self-parking was inadequate. The staff was adequate and friendly. Closeness to the mall behind... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Bernice R, Thank you for your positive feedback regarding your dining experience in our Lakefront Restaurant and your stay with us. We were delighted to hear that you enjoyed the lobster and the many amenities our hotel has to offer. I can say without a doubt that we have an amazing culinary staff! They are very passionate about what... More

Durham, North Carolina
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago NEW

We were looking for a nice hotel, nice stay and good customer service as we would be visiting Charlotte for business and leisure quite often. After looking on tripadvisor and hotel website we decided to give them a try...we are so glad we did. Marieta Bryan-Guest Loyalty Manager contacted me by email before we ever arrived and it was a... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Sandsgirl, Thank you so much for your wonderful feedback. We were delighted to hear that the positive reviews that you read on Trip Advisor about our property were exactly what you expected. We strive to go above and beyond to offer the best customer service to all of our guests and we were glad to hear that you enjoyed... More

Raleigh, North Carolina
1 review
4 of 5 stars Reviewed 1 week ago NEW

We had a wonderful experience at this Hilton, the service was great and the rooms were very nice, especially the ones facing the lake. Marieta Bryan, the guest loyalty manager assisted us with our stay and took great care of us! She is the main reason we will come back again! Our company travels a lot to Charlotte and we... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Lisa A, Thank you for your wonderful feedback from your recent stay. We were very glad to hear that you enjoyed the rooms and that the service was what you expected from a Hilton property. I thank you for your kind words regarding my service and I am glad to hear that you will be returning. Please let me... More

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Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#15 Family Hotel in Charlotte #17 Business Hotel in Charlotte #20 Romantic Hotel in Charlotte
Hotel Class
Official Description (provided by the hotel)
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 
Number of rooms
243

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