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All 170 Charlotte hotels

Hilton Charlotte University Place

3.5 of 5 Hotel   |   8629 JM Keynes Dr, Charlotte, NC 28262
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85%
Ranked #22 of 170 hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
TFR2014 Greensboro, North Carolina
  • Reviews (592)
  • Photos (113)
  • Amenities
  • Q&A (1)
  • Room tips (95)
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592 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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English first
Greensboro, North Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

My family recently hosted our reunion at the Hilton University in Charlotte. The staff, in particular Heather, was beyond helpful. Our every need was attended to without hesitation. There were several other reunions and weddings during our stay but it felt like we were a priority. The family was impressed and really enjoyed the stay. The lack of shuttle service... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear TFR2014, Thank you so much for your excellent review of our property and our excellent customer service. Our staff strives to go above and beyond and we were glad to hear that Heather met and exceeded your expectations! We look forward to hosting your family reunion in the future and we thank you again for your recommendation to our... More

Durham, North Carolina
1 review
5 of 5 stars Reviewed 3 days ago NEW

The hotel is surrounded by great restaurants and is easy to access. Even more than the quality of the rooms is the service provided by the staff. I needed to change rooms late into my stay and was assisted greatly by Patrick, one of the bellmen. He has been an outstanding member of the Hilton team during my extended stay... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Jason F, Thank you for your feedback from your recent stay. We are so glad to have you staying with us every week and appreciate your loyalty to the Hilton Charlotte University Place. I was glad to hear that our staff met and exceeded your expectations, in particular, Patrick. He was recently nominated for employee of the week and... More

Garner, North Carolina
1 review
5 of 5 stars Reviewed 4 days ago NEW

I visited this hotel last weekend for my birthday and to attend a concert. I made a great choice!The hotel is close to a shopping center, had a large selection of places to eat, & plenty of parking was available. I'd read a previous review about how friendly the staff was, prior to booking my reservation. I have to stress... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Tonya123292, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed your newly renovated room. I was glad to hear that the Front Desk Guest Agents and our Housekeeping Staff went above and beyond to meet and exceed your expectations. I will be sure to share your comments with our staff regarding... More

Downingtown, Pennsylvania
1 review
4 of 5 stars Reviewed 4 days ago NEW

I recently made a trip to Charlotte to attend a class and when I arrived, they cancelled the class. I needed to rearrange my travels so I could fly home, rather than stay in Charlotte, which shortened my hotel stay. Marietta Bryan was most helpful with this process. This was my second stay and I find everyone pleasant and helpful,... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Patti P, Thank you for your feedback from your recent stay. I was glad to hear that you enjoyed your stay and that our staff met and exceeded your expectations. I was more than happy to help you out and was glad to have been of service to you. We hope you come visit us again soon! Looking forward... More

lorton, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Excellent service!! The hotel and the room was beautiful and clean. I recommend this hotel. The grounds were well kept with water falls and a walking trail. Lots of shopping and restaurants in the area.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Myra R, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed your newly renovated room and that we met and exceeded your expectations. We were also glad that you enjoyed the shops, restaurants, lake, and waterfalls around the walking trail. Our staff strives to go above and beyond and to give... More

Charlotte, North Carolina
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel for a family reunion and were not very pleased with the overall condition of the rooms. The property is in a great location for restaurants and shopping but the rooms in the hotel rooms are in dire need of repair. I have stayed in a good number of Hilton properties and this one doesn't quite... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Blessed2001, Thank you for taking the time to give us your feedback regarding your recent stay. We are in the process of renovating all of our guests rooms to offer a better product for our guests. We were glad to hear that you enjoyed the shops and restaurants down by our lake. We hope you will visit us again... More

Greensboro, North Carolina
1 review
5 of 5 stars Reviewed 5 days ago NEW

My family recently held our family reunion at this property. The staff was beyond excellent. Heather and Brian were very accomadating and friendly. They went out of their way to make my stay enjoyable and relaxing. Although the hotel was full with other functions and events, they attended to our every need. Hilton is always my hotel of choice. Their... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear brownlady15, Thank you so much for your excellent review of our property and our excellent customer service. Our staff strives to go above and beyond and we were glad to hear that Brian and Heather, our two front desk agents, met and exceeded your expectations! We look forward to hosting your family reunion in the future and we thank... More

charlotte, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Nice hotel, very clean, good location, great food, wonderful staff!! Everyone we came in contact here was extra pleasant and helpful. The food at dinner was EXCELLENT!! I definitely recommend staying here, the water with fountain was a nice touch, beautiful swans, ducks, geese and turtles.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Renata L, Thank you for the positive comments about your recent stay. We were glad to hear that our staff met and exceeded your expectations. We strive to deliver excellent customer service and make each guest feel welcome. We were also delighted to hear that you enjoyed the food in our restaurant. Our Culinary Staff is very passionate about... More

1 review
5 of 5 stars Reviewed 1 week ago NEW

Excellent hotel with a friendly and professional staff to make you feel welcome and guide you on your visit to have a relaxing and comfortable trip. Comfortable beds, clean room, and restaurant with a great view. Will definitely look forward to returning there on my next trip.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear 370annmariej, Thank you for taking the time to share your experience from your recent stay. We were very glad to hear that our staff made you feel welcome. We are also glad to hear that you enjoyed the guest rooms and the Lakefront Restaurant. We look forward to serving you again soon. Best Regards, Marieta B | Guest Loyalty... More

Haymarket, Virginia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our son was attending UNC Charlotte football camp. This Hilton hotel was located less than 5 minutes away and it was surrounded by restaurants and shops. A water feature was outside and made the walk around more pleasant. Loved that the hotel had its own lounge and restaurant. Room was really spacious, enough to fit a king size bed and... More

Was this review helpful? Yes 1
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Cheri R, Thank you for taking the time to give us your feedback regarding your recent stay. We were glad that the local area was so convenient for your needs and that you were able to walk around the lake visiting various shops and restaurants. We were also delighted to hear that you enjoyed the Spacious Guest Rooms, our... More

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Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton

113 photos of this hotel

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Hotel & grounds (14)
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Management photos: Courtesy of the property manager

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Room/suite (11)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#12 Business Hotel in Charlotte #17 Family Hotel in Charlotte #18 Romantic Hotel in Charlotte
Hotel Class
Official Description (provided by the hotel)
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 
Number of rooms
243

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Hilton Charlotte University Place and other travelers.
1 question
Charlotte, North Carolina

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