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Hilton Charlotte University Place

3.5 of 5 8629 JM Keynes Dr, Charlotte, NC 28262
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Certificate of Excellence 2014
Hilton Charlotte University Place
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Hilton Charlotte University Place
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782 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

I tend to stay at Hilton hotels when it's convenient to my destination. I have generally had good experiences with Hilton and I've previously stayed at this particular hotel several times. This time I was pretty disappointed. I was on one of the executive levels which I would expect to be modern and well maintained. Not so much. The shower... More 

Review collected in partnership with Hilton Hotels & Resorts

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Bridgewater, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I have stayed at this hotel 4 times over the past several years for over 3 weeks total of all my stays. The hotel is very nice, the staff are very friendly and most importantly the beds and pillows are very comfortable. I would also recommend paying the extra money to stay on the executive level and visit the lounge... More 

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Apex, NC, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel while in town for a family event. The staff was excellent, including the security staff who responded immediately and appropriately to a noise complaint at 2am. Room service breakfast was outstanding!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Christina O, Thank you for taking the time to give us your feedback. Hats off to our staff, including security, who provided professional and immediate service to you regarding the noise issue. I was glad to hear that our Room Service and Culinary Staff provided excellent service to you during your stay. We are glad you had a great... More 

Greenville, SC
Top Contributor
81 reviews 81 reviews
58 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This property is a top notch full service Hilton. I stayed here 2 nights on business and I am a Diamond Hilton Honors member. Pros: 1.) Large and clean parking lot 2.) clean exterior 3.) clean and modern lobby 4.) Starbucks onsite 5.) Large, modern, and recently upgraded rooms favorites about the room: - large TV - outlets everywhere (I... More 

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Majones7 Thank you for your positive feedback from your recent stay. We are delighted to hear that you enjoyed the perks of being a Diamond Member with access to our Executive Lounge over-looking the lake. We look forward to you choosing the Hilton Charlotte University Place as your "must stay" location. Happy Holidays! Very truly yours, Marieta B |... More 

Stockholm
Top Contributor
53 reviews 53 reviews
29 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed at this hotel for three nights while visiting Charlotte for business. My fellow travellers had been before and ensured that it was a good place to stay. The exterior isn't really that exiting but once inside it's actually not bad. I actually enjoyed this place very much since it combines comfortable and clean rooms with somehow a very nice... More 

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Quite Picky Traveller, Thank you so much for taking time out of your busy schedule to give us your feedback. We were glad to hear that you enjoyed your stay and that we gave you that "home away from home" feeling. We apprecaite the feedback as it gives us areas in which we can continue to make improvement to... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

You can tell the staff care about your stay and service, from the front desk, to the bartender, to the lady who makes a really good omelet. It's a really nice hotel and my favorite place to stay when traveling to Charlotte.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Bfaeber, We appreciate your positive feedback from your recent stay. We were glad that all of us made you feel welcome. Hats off to our front desk staff, bartenders and restaurant staff. We will share your feedback with our Restaurant Manager and Front Desk Manager to give their staff the wonderful comments. We look forward to seeing you again... More 

Charlotte, NC, United States
1 review
5 of 5 stars Reviewed 1 week ago

I really love this hotel. Restaurants nearby, great shopping (TJ Maxx, Dick´s Sporting Goods, Ross), superb service and a wonderful lake view. Breakfast perfect. This is my first choice of hotel when in Charlotte!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Nina E, Thank you for taking a moment to share your wonderful comments about your experience here at the Hilton Charlotte University Place. We were delighted that our location is so convenient to many shops and restaurants surrounding a beautiful lake. We were also delighted to hear that you had a wonderful breakfast expereince in our Lakefront Restaurant. Hats... More 

Charlotte, United States
1 review
5 of 5 stars Reviewed 1 week ago

Everyone on staff was most pleasing to deal with; very helpful and friendly. Pre-paid reservation afforded an excellent room; clean and well maintained. Wish the bar prices were a little less expensive and the store stayed open later. Food was excellent (had a very nice rib-eye).

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear David B, Thank you for taking the time to post your positive review here on Trip Advisor. We were delighted to hear that you enjoyed one of our newly renovated rooms and that you had a wonderful dining experience in our Lakefront Restaurant and enjoyed the Rib-Eye Steak. Due to the holiday hours, our new Starbucks Cafe closed a... More 

Michigan, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great staff, very knowledgeable & eager to help. Friendly & welcoming. Great atmosphere & food in restaurant & bar. Location allows easy access to shopping & outside restaurants. Beautiful view & cozy, comfortable & clean rooms. After a long day of traveling it was one of the best nights sleep I had in a few days!!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Latonya, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed one of our newly renovated rooms. I was glad to hear that you had a wonderful experience and enjoyed the atmosphere our in Lakefront Restaurant & bar. We were also glad to hear that our location is easily accessessible to many... More 

Atlanta, United States
1 review
3 of 5 stars Reviewed 1 week ago

The bed was comfortable enough but the linen and bed skirt looked like something that would be in a very low end motel because I've never seen anything like it in a classy hotel. I couldn't believe how worn the bed skirt was and the linen had what appeared to be ink stains washed into them. The carpet had red... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Kimberly L, Thank you for your feedback from your recent stay. First and foremost, I am sorry to hear that we did not "wow" you in your guest room experience with the linen and carpet. We appreciate your feedback as it gives us a clear picture in the areas in which we fell short. We will use the feedback... More 

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Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Booking.com, AAA Travel Services, Cheap Tickets, Hilton Hotels, TripOnline SA, Odigeo and Tingo so you can book your Hilton Charlotte University Place reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton
Hotel Style:
#10 Family Hotel in Charlotte
#12 Business Hotel in Charlotte
#16 Romantic Hotel in Charlotte

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