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All 170 Charlotte hotels

Hilton Charlotte University Place

3.5 of 5 Hotel   |   8629 JM Keynes Dr, Charlotte, NC 28262
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85%
Ranked #25 of 170 hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Steve W Atlanta, Georgia
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601 people have reviewed this hotel

Traveler rating
    341
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    55
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See reviews for
102
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

I visit the Hilton Charlotte University place hotel often on business. This is one of my all time favorite hotels especially due to the staff. Marieta Bryan is doing an outstanding job as customer loyalty manager. She always greets me and makes sure I have everything I need upon arrival. Her focus is always on the guests. Thanks for always... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Steve, Thank you for your wonderful comments regarding your recent stay. I was glad to hear that our staff met and exceeded your expectations. I appreciate your kind words about my service. I love making our regulars feel like this is their home away from home and making each guest feel special. I was glad you brought your beautiful... More

Winston Salem, North Carolina
1 review
5 of 5 stars Reviewed 3 days ago NEW

Wow! What a wonderful stay! Love the newly renovated rooms. Absolutely gorgeous! The kids had a blast in the outdoor pool. The breakfast buffet was simply amazing! So many choices! All the employees from the the bellman to the front desk and restaurant were so friendly and helpful including Erin Brown. She gave us lots of great information on the... More

Was this review helpful? Yes
Charlotte, North Carolina
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I had my wedding reception and my hotel accommodations here and I am glad I used this location! Everyone was professional and courteous with every encounter. My contact Emily made sure that my vision was carried out to the letter. She, along with the rest of the staff, made sure that I didn't have anything to worry about the day... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Portia, Congratulations! We were glad to hear that your wedding was very special and that Emily could help make your day extra memorable.We were also glad to hear that you enjoyed the food. I will share with our culinary staff the superb job they did, as well as congratulate Emily for another successful wedding. We look forward to celebrating... More

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 5 days ago NEW

We recently had a reception at the University Hilton with close to 300 people in attendance. Michelle Stone was the Sr. Catering Manager who helped us plan the event. She was available for us from our initial meeting in August 2013 until the actual date in June 2014. She met our every need and went beyond our every expectation. I... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Pooch Hound, Thank you for your positive feedback from your recent stay. We were delighted to hear that your reception was wonderful! Michelle and Chef Lolo do a superb job at making each event special and they are passionate about what they do and it shows. We were glad that we could make this reception memorable as well. We... More

Charlotte, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We decided to take a couple days off last week for Ram’s Birthday but wanted to stay close to home. After a quick review of the University area, I noticed that the this property looked posh and had a great rate. After a bit more investigation, I used our AAA discount to secure a room on the executive floor through... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Sirsmokeeyjoe, Thank you for your feedback from your recent stay. I apologize for the delay in having your room ready when you checked in. We do use these reviews as training tools for our staff as we strive to give excellent customer service. I was glad that your found your room spacious and clean and that our front desk... More

Houston Texas
Top Contributor
104 reviews 104 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Had to stay overnight recently on a quick trip with a large group. Unfortunately the hotel did not have our rooms ready and we had to "camp out' in the lobby. While the staff did the best they could to get rooms ready, it got old have the bell man keep coming by and trying to grab our bags and... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear RamAndCat, Thank you for your feedback from your recent stay. We were glad to hear that you enjoyed your stay and enjoyed the view of the lake from your room. I'm glad that you were able to visit our Executive Lounge for our evening reception. On Wednesday, the Executive Lounge features our Manager's Reception, with complimentary beer and wine.... More

Greensboro
2 reviews
5 of 5 stars Reviewed 1 week ago

Great reception, room was great, and all staff encountered were exceptional. Location had other things to do and visit for entertainment. Attended a family reunion and the hotel did an outstanding job in supporting the event. The familh attending reunion was made to feel very special.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Diana P, Thank you for your feedback regarding your recent stay. We were glad to hear that your family reunion was a success. We were glad that our location and the surrounding shops and restaurants are conveniently located and within walking distance for your enjoyment. We look forward to hosting your next family reunion. Best Regards, Marieta B |... More

Smyrna, United States
1 review
4 of 5 stars Reviewed 1 week ago

This was a very good hotel, clean and friendly. The bathroom have colorful marble tops and single sinks. The only disappointing thing was that there was No hot tub or sauna on the premises. There was a Good warm outdoor(only) pool. I would not be able to utilize the aquatics if I visited during the winter months.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Jackie W, Thank you for your feedback from your recent stay. We are glad to hear that you enjoyed your stay. We are in the process of renovating every guest room to offer a better product for our guests. We do have a suite that has a jacuzzi tub in the room. I was glad to hear that you... More

Atlanta, Georgia
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I recently attended a Family Reunion at this location. The location of the hotel is absolutely perfect. It is surrounded by a beautiful lake and shops. Walking distance to several restaurants and bars. Hospital and urgent care within walking distance. You never know when an emergency might happen. My daughter had a minor illness and the Walgreen pharmacy was just... More

Was this review helpful? Yes 3
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear MCT TRAVEL, Thank you for your feedback from your recent stay. We were delighted to hear that you truly enjoyed your stay and our location for your family reunion. Our staff strives to go above and beyond in delilvering excellent customer service and I was very glad to hear that our front desk agents, executive lounge staff, culinary staff... More

Greensboro, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

My family recently hosted our reunion at the Hilton University in Charlotte. The staff, in particular Heather, was beyond helpful. Our every need was attended to without hesitation. There were several other reunions and weddings during our stay but it felt like we were a priority. The family was impressed and really enjoyed the stay. The lack of shuttle service... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear TFR2014, Thank you so much for your excellent review of our property and our excellent customer service. Our staff strives to go above and beyond and we were glad to hear that Heather met and exceeded your expectations! We look forward to hosting your family reunion in the future and we thank you again for your recommendation to our... More

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Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#18 Family Hotel in Charlotte #18 Business Hotel in Charlotte #19 Romantic Hotel in Charlotte
Hotel Class
Official Description (provided by the hotel)
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 
Number of rooms
243

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