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Hilton Charlotte University Place

3.5 of 5 8629 JM Keynes Dr, Charlotte, NC 28262
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Certificate of Excellence 2014
Hilton Charlotte University Place
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Hilton Charlotte University Place
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778 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stockholm
Top Contributor
53 reviews 53 reviews
29 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed at this hotel for three nights while visiting Charlotte for business. My fellow travellers had been before and ensured that it was a good place to stay. The exterior isn't really that exiting but once inside it's actually not bad. I actually enjoyed this place very much since it combines comfortable and clean rooms with somehow a very nice... More 

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

You can tell the staff care about your stay and service, from the front desk, to the bartender, to the lady who makes a really good omelet. It's a really nice hotel and my favorite place to stay when traveling to Charlotte.

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Charlotte, NC, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

I really love this hotel. Restaurants nearby, great shopping (TJ Maxx, Dick´s Sporting Goods, Ross), superb service and a wonderful lake view. Breakfast perfect. This is my first choice of hotel when in Charlotte!

Review collected in partnership with Hilton Hotels & Resorts

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Charlotte, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Everyone on staff was most pleasing to deal with; very helpful and friendly. Pre-paid reservation afforded an excellent room; clean and well maintained. Wish the bar prices were a little less expensive and the store stayed open later. Food was excellent (had a very nice rib-eye).

Review collected in partnership with Hilton Hotels & Resorts

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear David B, Thank you for taking the time to post your positive review here on Trip Advisor. We were delighted to hear that you enjoyed one of our newly renovated rooms and that you had a wonderful dining experience in our Lakefront Restaurant and enjoyed the Rib-Eye Steak. Due to the holiday hours, our new Starbucks Cafe closed a... More 

Michigan, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great staff, very knowledgeable & eager to help. Friendly & welcoming. Great atmosphere & food in restaurant & bar. Location allows easy access to shopping & outside restaurants. Beautiful view & cozy, comfortable & clean rooms. After a long day of traveling it was one of the best nights sleep I had in a few days!!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Latonya, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed one of our newly renovated rooms. I was glad to hear that you had a wonderful experience and enjoyed the atmosphere our in Lakefront Restaurant & bar. We were also glad to hear that our location is easily accessessible to many... More 

Atlanta, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

The bed was comfortable enough but the linen and bed skirt looked like something that would be in a very low end motel because I've never seen anything like it in a classy hotel. I couldn't believe how worn the bed skirt was and the linen had what appeared to be ink stains washed into them. The carpet had red... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Kimberly L, Thank you for your feedback from your recent stay. First and foremost, I am sorry to hear that we did not "wow" you in your guest room experience with the linen and carpet. We appreciate your feedback as it gives us a clear picture in the areas in which we fell short. We will use the feedback... More 

Charlotte, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

I have stayed at many Hiltons throughout my life, but this one is at the top of the list. I would stay at this one again and recommend it to family and friends. Room service quality at a full service hotel determines whether I return. Everything was exactly as we ordered.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Otha C, Thank you for taking a moment to share your experience. I was delighted to hear that you enjoyed your stay and appreciate the positive comments. I am pleased to hear you found the quality of our Room Service order to be to your liking and we are glad to hear that you would recommend our hotel to... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 6 days ago NEW

We enjoy staying here every year. We attend a Holiday Soiree every year at this venue and look forward to hotel accommodations as well. The front desk staff , particularly Kseniya was extremely accommodating during check in and check out. Our most recent stay was very relaxing and enjoyable. We highly recommend this location.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Dale G, Thank you for your feedback from your recent stay. We were delighted to hear that our newest Front Desk Agent, Ksenia made you feel welcome during your check-in process. I will be sure to share this at our staff meeting to get her recognized. Our entire staff strives to go above and beyond and to give our... More 

Chester, Virginia, United States
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Can't say enough great things about this hotel. Nothing negative to say. Awesome Sunday brunch with a great view. Professional staff from check in to check out. Astounding facilities. Relaxing rooms. Variety of nearby bars and eateries to cater to all palates and lifestyles.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Heidi V, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed your stay and that our hotel is conveniently located to many shops and restaurants - lakeside within walking distance. Hats off to our restaurant staff and culinary staff for providing above and beyond service and a fine dining experience during... More 

Fort Mill, South Carolina, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I love staying at this place. And it is even better now with recent renovations. It is in a great location, has a great staff and awesome event space for just about anything you want. We run an event here every year and they have been nothing but nice to us. We highly recommend it for any kind of visit... More 

Was this review helpful? Yes 1
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Ron M, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed one of our newly renovated rooms. Our staff strives to go above and beyond and to give our guests the "wow" experience. It is our goal that every guest has the Ultimate Stay Experience and hope that you continue to... More 

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Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton
Hotel Style:
#11 Family Hotel in Charlotte
#12 Business Hotel in Charlotte
#15 Romantic Hotel in Charlotte

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