This review is to complain about Billing & Wedding services we received in 2008 from Hilton Charlotte University Place. 1. I paid the complete bill $3800.00 of our wedding in 2008 via credit card.We booked Lakeview Ballroom & 2 guest rooms for the event.I signed the credit card authorization form for payment.After a month,I noticed that they have charged me... more

My husband and I stayed at the Hilton for business and leisure. I enjoyed walking to some of the shops while my husband was working. The lake area was nice to walk around and there were paddle boats to rent as well. The area was close to IKEA and Concord Mills Mall (Great shopping!) as well. We enjoyed the free... more

First of all, I am shocked and very disappointed in this hotel. I was traveling on business with a co-worker and very dear friend of mine and also took my 17 yr old daughter. I booked the Hilton because of it's reputation and because this hotel looked like it had the most to do for her while we were away... more

I thoroughly enjoyed my stay at the Hilton University. Everyone was so professional and the Hotel was lovely and clean. I shared this hotel with 130 family members for a family reunion, and we all say the say thing. The food was delicious. The dinner buffet was marvelous, the ambience was enjoyed. I stayed an extra day after the reunion... more

As soon as I arrived, there was a doorman or valet ready to take my bags. I was in my room within minutes, that's how fast checkin was. Customer service was quite accommodating. The hotel was big and beautiful with classic decor. It was perfect for my few days in town. My room was a nice size and perfect (away... more

We were on a trip with our travel trailer and visiting family in Charlotte where it was a little too cold to stay in the travel trailer. The Hilton was a great option, well located, close to restaurants. Staff were very friendly and helpful! more

This is one of those very busy well tooled all around hotels. You have business travelers working in Charlotte during the day, you have families vacationing, wedding parties, basketball treams, and even Edy's Ice Cream holding some type of conference. Probably because of this every member of the staff I interacted with from the waitstaff in the restaurant, to day... more

I didn't get off to a good start at the Hilton Charlotte University Place where I stayed one night in mid-December. The only person at the front desk completely ignored me when I was standing directly in front of her. She only answered the phone and made calls without even acknowledging my presence. Eventually another person showed up and checked... more

I have stayed at this hotel many times. A few years ago my review wouldn't have been quite as glowing, but they have really spent a lot to effort to renovate this hotel. It now looks pretty new and the rooms are in great shape. When I travel to Charlotte for work, this is my first choice of hotels. It... more