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Hilton Charlotte University Place

#20 of 171 Hotels in Charlotte
Certificate of Excellence
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8629 JM Keynes Dr, Charlotte, NC 28262
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Double HHonors Points
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1 room 1 guest
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Hilton Charlotte University Place
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995 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore, Maryland
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW

My 50 High School Class Reunion was held at the Hilton. Our stay with the Hilton was wonderful. The staff and management were attentive to all aspects of the two day reunion affair. The rooms were wonderful, the location of the hotel to surrounding needs, excellent. However, the room had a few major drawbacks that made the stay a little... More 

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Fort Washington, Maryland, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Great location and facilities. Clean rooms with refrigerator, free wi fi etc. Convenient to restaurants and shopping. Nice touch - Went for a morning walk and bell hop gave me a cold bottle of water upon my return. Meeting facilities were well staffed and banquet food was good. Didn't care much for breakfast buffet, pricey for eggs and grits and... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel is a fair value for the $$. The rooms are newer and very clean, executive room for breakfast and evening happy hour is nice. The property lies within a shopping area with lots of mid level restaurants to choose from. Be sure to ask for a lake view room. "

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Sammy, Thank you for your feedback from your recent stay. We were happy to hear that you enjoyed our Manager's Reception in the Executive Lounge and the breakfast. Glad you enjoyed the convenience of the many shops and restaurants within walking distance. We look forward to seeing you again soon. Very truly yours, David Schaum | General Manager Marieta... More 

Salisbury, North Carolina
1 review
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for my friends birthday and it was excellent. Nice rooms, nice people, and I loved that we could walk to restaurants and bars then head back to the hotel. And my out of town friends could find it easily since it was so close the highway. Thanks Hilton !

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Aaron, Thank you for your 5-STAR Review of our hotel. We were glad to hear that you enjoyed your birthday here at the Hilton Charlotte University Place and that there were many restaurants and bars where you could spend your birthday celebration at and then walk back to your hotel room. We hope that you come back to visit... More 

Youngsville, North Carolina
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great hotel for visiting the Charlotte area. The staff was incredibly helpful and friendly. The front desk staff, particularly Sheila, is efficient and really wanted to make our stay special. Our room was very comfortable and clean. AC worked great and was quiet! I recommend this property to anyone who is staying Charlotte. Great place to stay!

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Frederick, Thank you for your positive feedback regarding your recent stay. We were delighted to hear that you enjoyed your stay and that Sheila made you feel welcome. We appreciate your recommendation to our hotel. That speaks volumes to many of our prospective guests. We look forward to seeing you again soon. Very truly yours, David Schaum | General... More 

Columbia, South Carolina
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for a concert. We were able to check in a few minutes early which was nice because we had to be at the venue early. Chelsea at the front desk was such a sweetheart. She recognized we were Hilton Honors members and put us on the executive floor. It was a very nice room. It was clean... More 

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear 02Sher, Thank you for your positive feedback from your recent stay. We were delighted to hear that you chose the Hilton Charlotte University Place to stay while in town for a concert. We were also glad to hear that Chelsea made you feel welcome. She is one of our star front desk agents and we appreciate that she took... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed there for a few days to help our daughter to move into her appartment at UNCC. Welcome was warm and friendly. Rooms were spacious and clean. Staff was friendly and offered a helping hand whenever needed. We would not hesitate to book a room at this hotel again.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Matthias, Thank you for your positive review from your recent stay. We were glad to hear that you enjoyed your stay. I know moving can be exciting, especially when they are moving to UNCC. We were glad to hear that our staff made you and your family feel welcome. We look forward to you continuing to choose the Hilton... More 

Salem
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Wonderful room at a great spot for fun, concerts, and dining! We love the little lake and boardwalk that is outside and makes it nice to not have to drive everywhere you may want to go. There is also a large playground that is near the water for children.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Yasemin, Thank you for your 5-STAR REVIEW of our property. We were delighted to hear that you enjoyed the location of our hotel, so close to the PNC Music Pavilion for concerts. We were glad to hear that you had a chance to visit the many shops and restaurants around the boardwalk around the lake. Very truly yours, David... More 

Marianna, Florida
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This place deserves a POOR rating. However, I do have to recognize the good service that I received from the front desk. The rooms were fine and clean, however the housekeeping was a bit sloppy after my first night. Trash was left in my basket and carpet needed to be vacuumed. We had meetings for 2 days and the elevators... More 

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Mubias23, Thank you for your feedback regarding your recent stay. I apologize that our restaurant is under renovation; however, we should have this project complete by the end of the September and I know that our guests will love the new bar and restaurant, along with the new menu. I will share your comments with our staff, as we... More 

Maple Lake, Minnesota
1 review
5 of 5 stars Reviewed 6 days ago NEW

Lauren at the front desk is so pleasant and welcoming!!! She went out of her way to make sure my room was ready when I checked in. The shuttle drivers are so accommodating and always offer a pick up when dropping me off at work.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Suzanne, Thank you for your kind remarks about Lauren and our shuttle drivers. We always strive to go above and beyond to make every guest feel welcome and I'm glad that you enjoyed your stay. We look forward to seeing you again. Very truly yours, David Schaum | General Manager Marieta Bryan | Guest Loyalty Manager Hilton Charlotte University... More 

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