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All 170 Charlotte hotels

Hilton Charlotte University Place

3.5 of 5 Hotel   |   8629 JM Keynes Dr, Charlotte, NC 28262
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Ranked #13 of 170 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Tony879 Jacksonville, Florida
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754 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jacksonville, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

I had numerous interactions at this property. I am always warmly greeted by Mariet B, Guest Loyalty Manager. The staff is superior and go out of their way to make their guests feel appreciated. The accommodations are superior as compared to other hotels in the area. The lake view is spectacular and well worth the stay.I only stay at this... More

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Orlando, FL
Contributor
19 reviews 19 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Renovated hilton location with exceptional and attentive staff! The rooms are very nice; white bedding, modern sink, very clean!! Dylan was a welcoming person upon check in, more than happy to accommodate all our requests and quick to switch us to a room that hadn't been smoked in (very unfortunate when people disregard this rule). Bill was very helpful in... More

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear JDecember, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed your stay with us. We were glad to hear you enjoyed our new Starbucks University Cafe and our breakfast buffet in our Lakefront Restaurant. Hats off to Kim for her outstanding service to you and your family. Also, hats off to... More

Charlotte, North Carolina, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

I've had the pleasure of attending large and small functions, special events, casual and business meals; and I have housed several guests including family and even an Indy car driver at the Hilton University. My impression afterwards is always the same. You can pay more for accommodations in Charlotte, but you will not find better service, friendlier staff, and easier... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear David C, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed your stay with us and that your special event was successful. Our staff strives to go above and beyond and to give our guests the "wow" experience. It is our goal that every guest has the Ultimate Stay Experience and... More

Concord, NC
1 review
5 of 5 stars Reviewed 3 days ago NEW

I have had numerous interactions with this property and each time have had an excellent experience. I've held banquet events at this property and everyone, from sales to catering, have been a huge help. Each event has been a great success! I've also reserved sleeping rooms, both on room blocks and for individuals, and everyone that has stayed at the... More

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear NickiLee98, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed your stay with us. We were also delighted to hear that your Event was a huge success. Thanks to our Banquets Team, Culinary Staff and Sales Staff for putting together your Event. Our entire staff strives to go above and beyond... More

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 3 days ago NEW

My organization & I stayed w/ Hilton Charlotte University Place through most of Oct '14. We utilized a large block of rooms as well as 3 meeting spaces. Maureen Mullen & Lana Houk provided great service the entire time in assisting our large group with checkin/checkout's, meeting space set up and coordination as well as follow up after the event.... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Justin Cap, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed your stay with us and that your event was a success. Hats off to our Sales Team and Banquets Staff for putting together your event, special thanks to Maureen and Lana for going above and beyond to make sure everything... More

Atlanta, Georgia
Top Contributor
145 reviews 145 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This is a large hotel near I85 just north of Charlotte. Plenty of free parking. My room is facing the man made lake with a gorgeous view. Room is beautifully decorated and good size. Business lounge is one of the best in hilton with pleasant service. Plenty of restaurants and shops near this hotel. Highly recommend it.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear C Victor T, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed one of our newly renovated rooms over-looking the lake. We were glad that you appreciated the convenience of our hotel in close vicinity to Hwy I-85. We also were happy to hear that you enjoyed the many shops and... More

Cork, Ireland
Top Contributor
54 reviews 54 reviews
27 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I recently stayed at the Hilton university place in Charlotte. The hotel is clean and the staff are attentive and friendly. I had arrived without luggage from a long haul flight and the staff were really empathetic. I ordered room service and they sent me a complimentary glass of wine to make up for the bad day. This was a... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Breda G, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed your stay with us and that our Front Desk staff made your long traveling day a little more nicer by providing you a complimentary glass of wine to relax after finding our that the airport had misplaced your luggage. I... More

1 review
4 of 5 stars Reviewed 6 days ago NEW

My husband and I enjoyed our weekend stay at The Hilton Charlotte University Place. The accommodations were lovely, the room was immensely clean and the location was ideal. We were in town to attend my best friend’s wedding which took place in one of the ballrooms. There was no need to rent a car because we were within walking distance... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear andreacS7057WQ, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed one our newly renovated rooms. Our housekeeping staff strives to go above and beyond and to give our guests the "wow" experience in their guest room. Hats off to our housekeeping staff for their excellent customer service in preparing a beautiful,... More

Wilmington, United States
1 review
5 of 5 stars Reviewed 1 week ago

Spacious King Executive room with a great view! Very comfortable beds. QUIET hotel although there was a lot going on on the bottom floors. Excellent food in the cafe/bar area. Breakfast buffet was expensive for the amount we ate.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Lorena F, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed your stay with us and enjoyed your dining experience in our bar area. Hats off to our culinary staff for preparing quality foods for our guests. Our staff strives to go above and beyond and to give our guests the... More

Memphis, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was a good hotel consistent with the Hilton chain. I was pleasantly surprised by the large suite and the quality of the bed/linens. I always enjoy having a restaurant & bar inside the hotel to relax and unwind.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Barry N, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed your stay with us and enjoyed your dining experience both in the bar and Lakefront Restaurant. Our staff strives to go above and beyond and to give our guests the "wow" experience. It is our goal that every guest has... More

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Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton

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