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All 168 Charlotte hotels

Hilton Charlotte University Place

3.5 of 5 Hotel   |   8629 JM Keynes Dr, Charlotte, NC 28262
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85%
Ranked #26 of 168 hotels in Charlotte
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Jada Hope H Charlotte, North Carolina, United States
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518 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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English first
Charlotte, North Carolina, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I've been doing business with the Hilton University Place for quite a few years. We hold an annual convention at the hotel. The staff is attentive and willing to go the extra mile to make your experience AAA+++. The restaurant in the hotel has an excellent breakfast buffet and some amazing entrees for dinner. The hotel has been investing in... More

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Jada Hope H, Thank you for your feed back from your recent stay. We are delighted to hear that our location is convenient to shops and restaurants within walking distance around the lake. We were glad to hear that your conference was a success and that our Events Manager and Banquets staff was very attentive to your needs. We... More

Pineville, Louisiana
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I got to the hotel late, about 11 pm. The hotel was having a problem with some of the rooms and there was no room available for us at that time. The Hilton got us a room across the road with the Drury hotel and they paid the ticket for the night. They shuttled us to the... More

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Tammy P, Thank you for taking the time to give us your feedback regarding your recent stay at the Hilton Charlotte University Place. I apologize for the inconvenience of having to move your reservation for one night across the street to the Drury Inn; however, I was glad to hear that our staff went above and beyond to make... More

North Carolina
Top Contributor
188 reviews 188 reviews
188 hotel reviews
201 helpful votes 201 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

So this is a convention hotel so it's a little bigger than typical. Not big like Vegas or NYC convention hotels but big for Charlotte - especially outside of downtown. The interior is nice - bit tired. The hallways are a little wider like convention hotels have and the rooms are decent sized. I thought the food was pretty good... More

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Sbcc, Thank you for sharing your feedback from your recent stay. We are in the process of renovating all our guest rooms to include a microwave and mini-fridge in all the rooms and are looking into options for a better internet service. Our Executive Lounge has a Manager's Reception on Wednesday evenings from 5:000pm - 7:00pm to include complimentary... More

Melrose, Massachusetts
Top Contributor
114 reviews 114 reviews
54 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The rooms, were clean, comfortable and attractive. WE also found the desk staff to be helpful and friendly, as well the the lounge and restaurant staff. I would stay there again, upon traveling to this area.

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Jack, This comes as a personal thank you for taking the time to write a review concerning your recent stay at our property. The opinions of our guests are of athe utmost importance to us, becuase our goal is to provide each and every guest the "Ultimate Stay Experience" and we were very delighted to hear that our staff... More

Charlotte, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I spent our first 2 nights as a married couple at the Charlotte - Hilton. Excellent staff, room, and food. The room and view from the 9th floor were beautiful. When the staff found out it was our wedding night, we received a complimentary bottle of champagne and strawberries. Excellent service...we will definitely visit this location in... More

Review collected in partnership with Hilton Hotels & Resorts

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Judy D, Thank you for your positive feed back from your recent stay. We were delighted that you enjoyed your stay and that our staff went above and beyond to make your honeymoon a memorable one. It is our goal that every guest have the Ultimate Stay Experience and we look forward to you choosing the Hilton Charlotte University... More

New Braunfels, Texas
Contributor
18 reviews 18 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff at the Hilton do a good job of welcoming guests. I have now stayed three times, and each time the experience has been positive. The rooms are a good size, kept clean and in good working order. Very convenient to tech companies outside of north Charlotte, with many, many eating options in the area. Without peak traffic, a 15... More

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Scott2211, We appreciate you taking the time to give us your positive feedback from your recent stay. We were very happy to hear that our bell staff and front desk staff consistently provide excellent customer service each time you come through our doors. We were also delighted to hear that you enjoyed the cleanliness of the rooms and the... More

Columbia, United States
1 review
5 of 5 stars Reviewed 1 week ago

consistent overall quality every time! Price v. value is exceptional, and the staff are genuine and sincere! The front desk personal provide for you a warm and friendly greeting, the floor manager and especially Juan Carlos is extremely helpful and insist on making your stay pleasant and enjoyable, without incident or concern, I always stay here, and this hotel in... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Ronald D, Thank you for taking the time to give us your feedback regarding your recent stay. We were delighted to hear that our front desk staff, housekeeping staff, culinary staff, restaurant servers and hostesses went above and beyond your expectations. We will be sure to give Juan Carlos the recognition he deserves for his excellent customer service to... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We came down to NC for the car show the staff is nice the rooms the clan it has a nice view of the pond you can walk to a bunch of stores from the hotel over all I give this place 5 stares this hotel has a lot of conference rooms this hotel is good for a lot of... More

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear wwwwk, Thank you for your wonderful comments regarding your recent stay. We were delighted to hear that your found our hotel convenient to various shops and restaurants and you were able to enjoy the view of the lake from your room. Thank you for your high recommendation that the Hilton Charlotte University Place is "must stay" location because it... More

Summerville, South Carolina, United States
Senior Contributor
28 reviews 28 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Hilton Charlotte University Place for three days while attending the Mad Monster Party and ModelWorx Scale Model Contest. I was surprised at the effort the hotel put into making the events successful. They did a fantastic job. My room was clean, nicely furnished and perfect for my needs. I had one problem with the TV remote... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Thank you Dave C, Thank you for your positive comments in regards to your recent stay during the Mad Monster Event. We were delighted to hear that your family not only enjoyed the event but also enjoyed the surrounding shops and restaurants. We were glad to hear that our staff met and exceeded your expectations from our bellman, engineering department... More

Sofia, Bulgaria
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 weeks ago

Good service, I'm very pleased with the service quality of the hotel. The staff is very attentive and considerate. the full service. In the evening we enjoyed the nice ambience and the excellent food. Also the sauna area is really to enjoy.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Juan C, Thank you for taking the time to give us your feed back from your recent stay. We were pleased to hear that our team went above and beyond to offer excellent customer service. We were delighted to hear that your enjoyed your dinner in our Lake Front Restaurant and that our servers offered you the type of... More

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Additional Information about Hilton Charlotte University Place

Also Known As:
Hilton Charlotte University Place Hotel
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Hilton Charlotte
Charlotte Hilton
Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Charlotte
#15 Business Hotel in Charlotte
#29 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Official Description (provided by the hotel):
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 
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