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All 170 Charlotte hotels

Hilton Charlotte University Place

3.5 of 5 Hotel   |   8629 JM Keynes Dr, Charlotte, NC 28262
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86%
Ranked #22 of 170 hotels in Charlotte
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
amyhass Hurricane, West Virginia
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644 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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English first
Hurricane, West Virginia
Top Contributor
57 reviews 57 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Good thing I brought my confirmation, I was told upon arrival that I did not have a reservation. After that fiasco, the desk attendant tried to give me double beds, which I did not book. Our friends had checked in and was waiting on us. Check in took way to long! Room was average.

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San Diego, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

A huge thank you to Monique Stubbs-Hall, Group Sales Manager and Erin Brown, Director of Convention Services , both dynamic Hilton Charlotte University Place managers....unexcelled performance across the board...makes the unachievable seem almost routine....both have the "golden touch." Misses Stubbs and Brown have been absolutely superlative as managers of our reunion. These Hilton Hotel managers direct actions and influences in... More

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Miami, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our stay during this visit was amazingly beautiful. We were on the Executive Level with a spectacular Lake Front View with a fountain and many ducks and geese. The lake is surrounded by a boardwalk that leads to restaurants. There are benches and a playground for kids right on the property. Behind this hotel, within walking distance a shopping center... More

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New York City, New York
Contributor
20 reviews 20 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very friendly staff, nice room. TV was a little fuzzy (not that I watched much), shower wasn't great (not terrible either), restaurant was nothing to write home about but there are quite a few options within walking distance. Overall no complaints, would stay here again.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear AimanSmith, Thank you for taking the time to give us your feedback from your recent stay. We were glad to hear that our staff made you feel welcome. We were also delighted to hear that you enjoyed the lakeview with various restaurants and dining options. We are glad that you would choose the Hilton Charlotte University Place again and... More

Germantown, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The view of the lake from our room was spectacular. The location was wonderful with the beautiful lake walking paths, swans & ducks to feed and restaurant opportunities. The hotel was beautiful. I have recommended it to others and would definitely stay there again

Review collected in partnership with Hilton Hotels & Resorts

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Larry V, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed one of our newly renovated rooms and that you enjoyed the view of the lake with the surrounding shops and restaurants within walking distance. Thank you for your recommendation to your friends and family. That speaks volumes to Upper Management... More

Senior Contributor
23 reviews 23 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My daughters and I stayed her for a weekend recently. The hotel itself is situated near a lake with some shopping and restaurants within walking distance, which is nice. The hotel itself was a disappointment. I paid extra for a concierge level room. The first night they had brownies and nachos/salsa plus free soda. Pretty skimpy from my past experience.... More

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Richygirl, Thank you for your feedback from you recent stay. I would first like to apologize for the noise disturbance regarding other guests who were having a party in their room. I wanted to give you some feedback that our security officers walk the halls at least twice a night and I have reported this incident to our security... More

New Jersey
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great location near UNCC, restaurants and shops. Beautiful lake view. The hotel appears to be fairly new. The rooms are spacious. Staff is friendly and helpful. Great outdoor pool and gym. There is a restaurant, but wish they had other breakfast options.

Review collected in partnership with Hilton Hotels & Resorts

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Salem, Virginia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I spent a weekend at the Hilton for a car show and convention. I was very pleased with the atmosphere and the professionalism of the staff. The room was clean and comfortable, and the breakfast buffet was great. I will definitely book a room at this hotel if I am visiting the area. Again, thanks to the Hilton staff.

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Rolltide971, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed your breakfast experience in our Lakefront Restaurant. We were glad you enjoyed your stay with us during the car show. Our staff strives to go above and beyond and to give our guests the "wow" experience. It is our goal that... More

Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed 6 days ago NEW

We will be back for sure. Great location. Great view from our room. Plenty of places within walking distance. I did not get the chance to enjoy the bar or restaurant, but this place exudes class in looks and atmosphere. Super comfortable bed. Clean room and quiet hallways. Extremely courteous hotel staff.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Fullwoodjunior, Thank you for your positive feedback regarding your recent stay. We were delighted to hear that our location is so convenient to many shops and restaurants within walking distance and that you enjoyed the new renovations and the view of the lake from the rooms. Thank you for your comments regarding our restaurant and bar and hopefully, you... More

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I had to move to this hotel after a bad experience at the Comfort Suites University just a few blocks away and I have to say, this hotels is amazing! Friendly, nice environment, respectful and of course I love the view! Will coming back for sure. Andrew.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Andrew Rom, Thank you for your positive feedback regarding your recent stay! We were glad to hear that our staff met and exceeded your expectations and that you enjoyed our lakeside view from the rooms. We look forward to you choosing the Hilton Charlotte University Place as your "must stay" location. Very truly yours, Marieta B | Guest Loyalty... More

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Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#11 Family Hotel in Charlotte #16 Business Hotel in Charlotte #21 Romantic Hotel in Charlotte
Hotel Class
Official Description (provided by the hotel)
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 
Number of rooms
243

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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