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Hilton Charlotte University Place

3.5 of 5 8629 JM Keynes Dr, Charlotte, NC 28262
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Certificate of Excellence 2014
Hilton Charlotte University Place
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Hilton Charlotte University Place
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794 reviews from our community

Traveler rating
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    206
    69
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150
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 3 days ago NEW

Last week 108 of our upper management team spent 4 days at the University Place in Charlotte for our annual leadership summit. Every detail was taken care of by Erin Brown and her team. We had a fantastic experience! The food was delicious and the breakout meeting spaces were exactly as Erin and I discussed. She made me "look good"!!!... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW

I would like express my sincere appreciation for the quality of the hotel and service I have received on my last few stays at the Hilton Charlotte University Place property. My job requires me to travel weekly to Charlotte and while I have tried a few properties in the Charlotte area, I have found the Hilton Charlotte University Place to... More 

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Charlotte, North Carolina
Contributor
17 reviews 17 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed for two nights at this hotel as a weekend getaway from my own house, but not city (I am from Charlotte). The hotel atmosphere was nice, got an upgrade to one of the executive floors, which has been recently renovated. The rooms look awesome, and the view, if you have the option to choose, pick one with a... More 

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Canton
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

This hotel has some beautiful scenery. The restaurant's lunch I felt was overprice for what they had to offer. No problem with the service. For some reason the hotel was very loud at night. I wasn't sure if something was wrong with the heating system or what. Nonetheless the bed was super comfortable.

Review collected in partnership with Hilton Hotels & Resorts

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Marieta B, Guest loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Rhonda M, Thank you for taking the time to give us your feedback regarding your recent stay. We were delighted to hear that you enjoyed one of our newly renovated rooms and found the beds comfortable. We were also glad to hear that you enjoyed the surrounding area around the lake. Our guests are very important to us and... More 

Whispering Pines, NC, United States
1 review
5 of 5 stars Reviewed 1 week ago

I liked the hotel security both inside the hotel and the parking area. The hotel did a good job with controlling all security aspects for retired folks. I needed to cancel one of the nights and there was no problem even though I was inside the 24 hour window. Very gracious staff.

Review collected in partnership with Hilton Hotels & Resorts

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Caroline L, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed your stay. Safety comes first and we congratulate our Security Department for keeping our guests safe both in the parking lot and within the hotel. I was also glad to hear that our staff was extremely accommodating to your needs.... More 

Alpharetta, United States
1 review
5 of 5 stars Reviewed 1 week ago

This place has been renovated and I like the Starbucks, refrigerator and microwaves in all the rooms, new décor, new furnishings, and great staff. The breakfast buffet is wonderful and the wait staff is very caring. I highly recommend this location. Many shops and restaurants lake-side to enjoy. I will be back and will recommend my colleges

Review collected in partnership with Hilton Hotels & Resorts

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Matt D, Thank you for sharing your positive comments about the new renovations at our property. We were delighted to hear that you enjoyed your newly renovated room with the new amenities in the room, as well as enjoy our new University Starbucks Cafe! Thank you for referring us to your co-workers and friends. That speaks volumnes to our... More 

Burlington, North Carolina
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We attended the New Year's Eve party at this hotel again this year. I must say its hard to think of going anywhere else. The food is fabulous and abundant and has great variety. The bars are pretty well stocked considering most open bars are so limited. The band and the DJ are terrific as well. The dress code is... More 

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Nana Togage, We were delighted to hear that you had a wonderful time during our New Years Eve Celebration!! Hats off to our Sales Staff, Banquets Staff, Security Staff, Culinary Staff and Upper Management for making sure this party was a huge successful!!! We appreciate the wonderful Trip Advisor Review to have other guests look us up when looking... More 

Charlotte, NC
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great Hotel and in general (in years past) has been a very nice event. This year it not only increased in price ($399 for package) but the buffet was not quite as good as years past, neither was the package. Ran out of food at the end (and did not offer Room service after midnight (ON NEW YEARS). Room was... More 

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Tommy & Connie, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed one of our newly renovated rooms. We were glad that you were able to join us in our New years Eve Celebration! We did have a midnight buffet and our Banquets Staff did set it up in the hallway... More 

Port Wentworth
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My stay at was the best stay that I have ever had, the Service was great and the staff went above and beyond to my sure the stay was comfortable. Location was love and the area was quiet and a great setting for a Romantic get away.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Geoffery G, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed one of our newly renovated rooms. We were glad that you had a memoranble weekend. Our staff strives to go above and beyond and to give our guests the "wow" experience. It is our goal that every guest has the... More 

Fayetteville, North Carolina
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I frequently stay at the University Hilton on my trips to Charlotte, NC. This time was no exception. My family and I were attending the Carolina Panthers playoff game. I checked in online and my keys were ready when I arrived. Staff was great as always. Room was very nice with a great view of the lake. Bar service that... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Klee0795, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed the convenience of our new e-Checkin with the use of your iPhone App. We glad that the check-in went smoothly and that your room was ready and keys were ready and you were able to enjoy one of our newly renovated... More 

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Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton
Hotel Style:
#10 Business Hotel in Charlotte
#11 Family Hotel in Charlotte
#18 Romantic Hotel in Charlotte

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