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Hilton Charlotte University Place

#22 of 171 Hotels in Charlotte
Certificate of Excellence
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8629 JM Keynes Dr, Charlotte, NC 28262
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Double HHonors Points
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1 room 1 guest
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Hilton Charlotte University Place
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985 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Murphy, North Carolina
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

I came here on a business trip and had a wonderful time. Lauren and Maya at the front desk were more than nice and accommodating. Bill and Patrick were the shuttle bus drivers and they were very efficient and helpful in picking out places to visit and eat in the area, when we called for a pick up to go... More 

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Worland, Wyoming
2 reviews
5 of 5 stars Reviewed yesterday NEW

Stayed three nights for business travel and could not be happier. Enjoyed the surrounding area; the room was clean, bright, and very comfortable. Lauren at the front desk was extremely helpful and I had the best housekeeper/room attendant. Thank you to all the staff for their efforts in making me feel so at ease and welcome in the great city... More 

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Winterville, North Carolina
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

We had a wonderful overall experience! First thank you to Laura who upon receiving our reservation and realizing that it was our anniversary, called us to assure us that she would do all she could to make this a memorable occasion. When we arrived at the Hotel, we were greeted by Sheila Woods who was very courteous and professional. I... More 

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Grateful63, Thank you for taking the time to give us your positive review about your Anniversary Getaway. I was glad to hear that upon arriving at the hotel, Sheila gave you and your wife a complimentary upgrade to the Executive Level, with a view over-looking the lake. I was sorry to hear about the miscommunication regarding housekeeping. We use... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

I had a great stay at this Hilton location and Sheila at the front desk was very nice, informative and accommodating. I have stayed here before and I will definitely return! They have a awesome lounge for Gold and Diamond members!

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Lonn B, Thank you for your 5-STAR REVIEW of your recent stay. We were delighted to hear that you enjoyed your Executive Level privileges with access to our Executive Lounge. Our Gold & Diamond Hilton Honors Members have complimentary access and we thank you so much for your loyalty. We were very happy to hear that Sheila made you... More 

Neptune, New Jersey
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had an excellent stay here! The hotel is located right on a lake with a lot of restaurants and bars to eat at and be entertained. Would definitely recommend and will be staying again next time we visit.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Brian M, Thank you for your 5-STAR REVIEW from your recent visit with us at the HIlton Charlotte University Place. We were delighted to hear that our location is conveniently located to many shops and restaurants within walking distance around our beautiful man-made lake and that you enjoyed the view. We look forward to your next visit. Very truly... More 

1 review
4 of 5 stars Reviewed 3 days ago NEW

Overall great experience with friendly and professional staff. A few outstanding ones include Lauren who always makes me feel like I am coming home instead of leaving it. The location is super, next to a man-made lake with lots of restaurants and bars and a great walking path. If you have access to the executive lounge you will be treated... More 

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear James W, Thank you for your positive feedback regarding your recent stay. We are so glad that Lauren gave you that 'home-away-from" home feeling. We all strive to give all our guests "above and beyond" service. We hope that you continue to choose the Hilton Charlotte University Place as your "must stay" location. Very truly yours, David Schaum |... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

Best visit only place I stay. Best pool room was comfy outstanding customer service great people ksksmksmsmmsmsmmskmsmsmsksksmzmmsmsmzmmskzmsmmsmsmsmkjaiks sksiksks nskskks zms sksksj jsjsjjs jsjsjjs sjsjjsjs ksjjjsnsns sjsjjsjs

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Crystal, Thank you again for your review of your recent stay. We were delighted to hear that you enjoyed your stay and enjoyed the pool. Hats off to Lauren for offering excellent customer service. Best Regards, David Schaum | General Manager Marieta Bryan | Guest Loyalty Manager Hilton Charlotte University Place More 

Charlotte, North Carolina, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

There's a lot going on in the UNC Charlotte area, and Hilton Charlotte University Place is the premier host for those doing with business with, or around the university. Our guests in the College of Engineering almost always stay there, and we have frequent meetings and lunches in one of their many public spaces. They are finishing up renovations throughout... More 

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear David, Thank you for your excellent 5-STAR REVIEW of our hotel and we are honored that you chose the Hilton Charlotte University Place as your premier host hotel for your business meetings and your guests visiting from out of town from College of Engineering. We appreciate the awesome referral and look forward to you continuing to choose the Hilton... More 

Raleigh, North Carolina
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

I am always exhausted after a trip to the college or moving my son in his new living arrangements. Great Hotel to get a good nights sleep, and like the quiet Concierge Floor. The Executive floor always is clean, and inviting to have a quick snack, or drink. The view is great, and the staff always enjoyable to have a... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Lisa, We are delighted you enjoyed your stay and more importantly, was able to relax and rest in our Executive Lounge and in your room. We appreciate the wonderful review you gave us and yes, we are in the middle of renovations to offer a better product for our guests. Our goal is to give every guest the Ultimate... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

I travel a ton for work and when you finally get to your destination the last thing you want to deal with is an unfriendly face. I have never been so impressed with the level of professionalism and genuine care someone has had. Lauren greeted me with a smile and made me feel immediately welcome. She recommended several places to... More 

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Jeremy, Dear Mike C, Thank you for your 5-STAR REVIEW from your recent stay. It is our goal that every guest have the Ultimate Stay Experience. Hats off to Lauren for going above and beyond to give you excellent recommendations in the area. We have an amazing staff and we are all strive to give excellent customer service. Thank... More 

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