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Hilton Charlotte University Place

3.5 of 5 8629 JM Keynes Dr, Charlotte, NC 28262
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Certificate of Excellence 2014
Hilton Charlotte University Place
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Hilton Charlotte University Place
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799 reviews from our community

Traveler rating
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    69
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150
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hauppauge, New York
1 review
5 of 5 stars Reviewed yesterday NEW

I stayed here on business and was extremely pleased! Dylan and Kseniya at the front desk were especially helpful, and Johnny at the bar was great. The hotel was clean, the food was good, and the overall atmosphere was A+. I'll definitely be staying here anytime I stop on Charlotte, and look forward to my next visit.

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Alpharetta, Georgia
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

About a week ago, I was asked to go on a quick trip to Charlotte; I made the reservation at 9:30 a.m. and selected a non-cancellable rate. A few hours later, I started my drive before realizing I had flu symptoms. Around 2 p.m. I called Hilton to explain that I had to head back home and they indicated they... More 

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Smithfield, North Carolina
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I arrived at the Hilton Charlotte University Place around 3am on Sunday morning and was welcomed by a nice gentleman at the front desk. He quickly checked me in, and told me I would be staying in the room I preselected, 813. I went up to my room, which was immaculate! I quickly put my things away, saw the nice... More 

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Winston Salem, North Carolina
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My perspective may be boosted by the perks of Diamond status but this property stands above most that I stay at in my 40 plus annual nights in hotels. Opportunity to jog or walk around lake, accommodating employees, quiet and comfortable rooms are all assets. Simple things like employee using his key to access executive floor when my hands were... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Last week 108 of our upper management team spent 4 days at the University Place in Charlotte for our annual leadership summit. Every detail was taken care of by Erin Brown and her team. We had a fantastic experience! The food was delicious and the breakout meeting spaces were exactly as Erin and I discussed. She made me "look good"!!!... More 

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Heather T, Thank you for your feedback from your recent stay. We were delighted to hear that your Conference was a huge success!! Hats off to Erin Brown, our Director of Convention Services and our Culinary Staff and Banquets staff for going above and beyond to make your event a successful one. Our staff strives to go above and... More 

1 review
5 of 5 stars Reviewed 1 week ago

I would like express my sincere appreciation for the quality of the hotel and service I have received on my last few stays at the Hilton Charlotte University Place property. My job requires me to travel weekly to Charlotte and while I have tried a few properties in the Charlotte area, I have found the Hilton Charlotte University Place to... More 

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Marieta B, General Manager at Hilton Charlotte University Place, responded to this review

Dear Richard C, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed one of our newly renovated rooms. We were glad to hear that we made you feel like family and gave youa warm and inviting welcome. Our staff strives to go above and beyond and to give our guests the "wow"... More 

Charlotte, North Carolina
Contributor
18 reviews 18 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed for two nights at this hotel as a weekend getaway from my own house, but not city (I am from Charlotte). The hotel atmosphere was nice, got an upgrade to one of the executive floors, which has been recently renovated. The rooms look awesome, and the view, if you have the option to choose, pick one with a... More 

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Marieta B, General Manager at Hilton Charlotte University Place, responded to this review

Dear Adrianors, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed one of our newly renovated rooms. Our staff strives to go above and beyond and to give our guests the "wow" experience. It is our goal that every guest has the Ultimate Stay Experience and hope that you continue to choose... More 

Canton
2 reviews
4 of 5 stars Reviewed 1 week ago

This hotel has some beautiful scenery. The restaurant's lunch I felt was overprice for what they had to offer. No problem with the service. For some reason the hotel was very loud at night. I wasn't sure if something was wrong with the heating system or what. Nonetheless the bed was super comfortable.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Rhonda M, Thank you for taking the time to give us your feedback regarding your recent stay. We were delighted to hear that you enjoyed one of our newly renovated rooms and found the beds comfortable. We were also glad to hear that you enjoyed the surrounding area around the lake. Our guests are very important to us and... More 

Whispering Pines, NC, United States
1 review
5 of 5 stars Reviewed 1 week ago

I liked the hotel security both inside the hotel and the parking area. The hotel did a good job with controlling all security aspects for retired folks. I needed to cancel one of the nights and there was no problem even though I was inside the 24 hour window. Very gracious staff.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Caroline L, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed your stay. Safety comes first and we congratulate our Security Department for keeping our guests safe both in the parking lot and within the hotel. I was also glad to hear that our staff was extremely accommodating to your needs.... More 

Alpharetta, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This place has been renovated and I like the Starbucks, refrigerator and microwaves in all the rooms, new décor, new furnishings, and great staff. The breakfast buffet is wonderful and the wait staff is very caring. I highly recommend this location. Many shops and restaurants lake-side to enjoy. I will be back and will recommend my colleges

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Matt D, Thank you for sharing your positive comments about the new renovations at our property. We were delighted to hear that you enjoyed your newly renovated room with the new amenities in the room, as well as enjoy our new University Starbucks Cafe! Thank you for referring us to your co-workers and friends. That speaks volumnes to our... More 

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Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton
Hotel Style:
#10 Business Hotel in Charlotte
#11 Family Hotel in Charlotte
#18 Romantic Hotel in Charlotte

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