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All 170 Charlotte hotels

Hilton Charlotte University Place

3.5 of 5 Hotel   |   8629 JM Keynes Dr, Charlotte, NC 28262
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Ranked #21 of 170 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
Agor78 Santa Cruz, California
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705 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Cruz, California
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is my preferred place to stay in Charlotte for whatever type of visit I happen to be on. I find it to be always comfortable. The rooms are spacious, well appointed and have plenty of outlets. The bathrooms are nice, though they seem a bit cramped at times. The facilities are clean and there is always plenty of parking,... More

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Agor78, Thank you for your feedback from your recent stay. We were glad to hear that you enjoyed your stay and that our hotel is conveniently located to many shops and restaurants and easy access to the freeway to head to the airport. We hope you will have another opportunity to dine in our Lakefront Restaurant. We are proud... More

Yuma, Arizona, United States
1 review
5 of 5 stars Reviewed 1 week ago

When I arrived at the front desk to check in the staff were all busy helping other guests. While patiently waiting, a young lady sitting at another desk came up and offered to assist me at her desk. I gave my name and room request after which she informed me that I was their "Guest of the Day". What a... More

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Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Russell M, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed your stay and also enjoyed being our "Guest of the Day". It is our way loyalty program to show our Blue and Silver Members what they could experience on our Executive Level with complimentary access to our Executive Lounge when... More

1 review
5 of 5 stars Reviewed 1 week ago

I stayed here during a very busy weekend (NASCAR Race in town) and these folks are the best. The hotel was clean and well maintained. The restaurant staff were very polite and helpful (Breakfast Buffet) and the Staff at the front desk were top notch, thank you Alex. I highly recommend and I will stay here again.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Jim B, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed your stay and that Alex made you feel welcome. Our entire staff strives to go above and beyond and to give our guests the "wow" experience. It is our goal that every guest has the Ultimate Stay Experience and hope... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Went to Charlotte for NASCAR race and this hotel was perfect. Great staff, and very conveniently located to restaurants and shops, as well as Charlotte Motor Speedway. Would definitely recommend and will stay here in the future. Thanks :)

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Bmac, Thank you for your feedback from your recent stay. We were glad that you enjoyed your stay and that our hotel is conveniently located to the NASCAR speedway and to many shops and restaurants. We were also delighted to hear that our staff met and exceeded your expectations. We look forward to you choosing the Hilton Charlotte University... More

1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at the University Place Hilton quite a few times but this is my first review. I have also stayed at several other hotels in the area and this is my favorite. The lobby is beautiful and the lower level offers direct access to the path around the lake adjacent to the grounds. Around and across the lake... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Chris D, Thank you for your feedback from your recent stay. I was delighted to hear that you enjoyed your stay and that you had a wonderful breakfast experience in our Lakefront Restaurant. Hats off to our restaurant staff for their excellent customer service and to our culinary staff for providing excellent breakfast options, including our cook-to-order omelet station.... More

North Topsail Beach, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

When I am traveling in the area I always use this hotel. It is clean, near great restaurants and the staff is top notch. When you first walk in the door there is a Guest Loyalty desk and a young lady named Marieta always greets me with a warm smile and asks how my day was. At the end of... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Greg C, Thank you for your feedback from your recent stay. I was delighted to read your positive comments regarding my service and that I met and exceeded your expectations. Our entire staff strives to go above and beyond and to give our guests the "wow" experience. It is our goal that every guest has the Ultimate Stay Experience... More

Miami Beach
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Very busy hotel with very nice people. Nice lobby, good restaurant and small bar, small gym. Great for business travel, family travel, weddings and events. Cool location on lake and rooms were nice as well.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Michael M, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed your stay and the many amenities our hotel has to offer. Our staff strives to go above and beyond and to give our guests the "wow" experience. It is our goal that every guest has the Ultimate Stay Experience and... More

USA
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Large rooms, relatively clean, but they need updating. Service was good. Looking forward to post-renovations... Decent location, easy to find and to park. Lots of stuff nearby but not really amenable for walking.

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Bertha B, Thank you for your feedback from your recent stay. We were glad you enjoyed your stay and that our staff met and exceeded your expectations. We are in the process of renovating every guest room and soon to be lobby, restaurant / bar and banquet rooms to offer a better product for our guests. We hope you... More

Colorado Springs, Colorado
Top Contributor
82 reviews 82 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is about to undergo room renovations-that is needed badly. The carpet, furniture, etc is very worn out. However, the rooms are clean and fine for a quick business trip. The walls in the hotel were a bit thin. I could here the person next to me very clearly the first night. This made it hard for me to... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear COMom45, Thank you for your feedback from your recent stay. I would first like to apologize for the inconveniences you experienced during your stay. I was sorry to hear that we did "wow" you in your guest room experience. We are in the process of renovating every guest room, as well as fixing our A/C units to offer a... More

Durham, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My wife and I loved this place!!! It is excellent for family trips and business travel!!! For family, there's lots to do for the kids in the surrounding area. Nice spot for shopping. The facility is beautiful as you oversea the lake that's connected to the property. For the business traveler, the concierge lounge is open 7 days a week.... More

Was this review helpful? Yes
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Jerome S, Thank you for your feedback from your recent stay. We were delighted to hear that our staff met and exceeded your expectations and you enjoyed the Executive Lounge. Our staff strives to go above and beyond and to give our guests the "wow" experience. It is our goal that every guest has the Ultimate Stay Experience and... More

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Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton

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