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Embassy Suites by Hilton Charlotte

#54 of 171 Hotels in Charlotte
Certificate of Excellence
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4800 South Tryon St, Charlotte, NC 28217
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Embassy Suites by Hilton Charlotte
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703 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The breakfast attendants are just wonderful. Wanda always greets you like you were family. You cannot help but to be uplifted after her made to order breakfasts. The ladies at the breakfast grill are truly the BEST part of this Embassy!!! The hotel does need to be updated but love the atrium and skylights.

Was this review helpful? Yes 1
United States
1 of 5 stars Reviewed 5 days ago NEW

Prior to arriving I called the hotel to find out if the shuttles from the airport carried car seats; since I was traveling by air I didn't want to have to carry one so I thought I'd ask. The receptionist was so rude you would have thought I asked the dumbest question in the world. She later apologized after I... More 

Review collected in partnership with Embassy Suites Hotels

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Fort Benning, Georgia
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

PROS: Lobby design, room design, variety of breakfast items CONS: Cleanliness, Service I stayed at this hotel with my wife and three children during a pleasure trip, using points I accumulated from Hilton Honors. Prior to this stay, I had several positive experiences with Embassy Suites. The hotels tend to be very well decorated and designed. This was no exception,... More 

Was this review helpful? Yes 2
Charleston, South Carolina
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Stayed here with the family as a stop-over on a road trip. The rooms are exactly what you would expect from Embassy Suites: clean, not fancy, and somewhat dated but functional. The suites have a door to separate the living area from the sleeping area, so if you have people sleeping on each side there is good privacy. (Some suites... More 

Was this review helpful? Yes 1
McDonough, Georgia
Level Contributor
66 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great stay at this location. Very clean with a great staff from the front door to the breakfast! Our room was as we expected when booked. The breakfast area even though very busy was very quick and tidy. The staff kept things refilled and tables cleared quickly.

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Augusta, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great location close to I-77 & I-485. Great food on-site if you don't want to go out in the evening. Manager's reception is great as is the morning breakfast. Omaha Steakhouse on-site is a bonus for dinner!

Review collected in partnership with Embassy Suites Hotels

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Morehead City, North Carolina
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

This is my first review that I have ever had to say you should choose another hotel if you have other options. Very noisy hotel that caters to low cost groups or family gatherings. Therefore you will get noisy guests shouting, playing kids and groups taking over common areas. With the wide open atrium common to Embassy Suites you will... More 

Was this review helpful? Yes 2
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Dave G, Thanks for leaving your feedback on tripadvisor. It was disappointing to learn you did not enjoy your stay. We do a good amount of group business on weekends during the summer months. However, we work with group contacts to ensure attendees are well behaved and acting in accordance with the hotel's decorum policy. I apologize as it... More 

Southwest, Florida
Level Contributor
100 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 1 week ago

We were in town to visit family and stayed here because of the location on south side of town. Our room was clean with a nice sleeping bed but every piece of furniture in our room was very scratched with many deep gouge marks. Unfortunately, this gives one the impression of staying in a second rate hotel and is not... More 

Was this review helpful? Yes 1
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Gatorman40, Thank you for your review on tripadvisor. I'm sorry to see your room was not up to our typical high standard for condition. We are replacing all furnishing in our suites with a complete renovation this Fall. It's evident our preventative maintenance program did not spend enough time in this particular suite. I realize we can get large... More 

Wilson, North Carolina
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Check in was wonderful.. Free appetizers for the kids and adult beverages for happy hour always a bonus. Rooms were clean and updated. Swimming pool was great and Hot Tub was hot and working. My wife left her Fitbit at the pool side and remembered at 1:00 A.M. Office staff opened the pool and searched to find it. Clearly above... More 

Was this review helpful? Yes
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Mark R, Thanks very much for leaving a review on our hotel. I'm happy to see you and your family enjoyed your stay and had the opportunity to take advantage of what our hotel has to offer. I am also glad to see we took the necessary steps to recover your wife's fitbit. I hope to have you return... More 

Dahlonega, United States
1 review
5 of 5 stars Reviewed 1 week ago

I've never really appreciated the design of the hotel, until my recent stay. The ambiance of being outside while still inside allowed for a relaxed shared experience for both parents, adults and children.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Jhillian S, Thanks so much for taking time to leave your comments on tripadvisor. Our large open atrium is set up perfect for families to enjoy themselves in a great environment. I'm very happy you found that to be the case and hope to have you return soon! Take care, Kevin - GM More 

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