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Embassy Suites by Hilton Charlotte

#55 of 171 Hotels in Charlotte
Certificate of Excellence
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4800 South Tryon St, Charlotte, NC 28217
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1 room 1 guest
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Embassy Suites by Hilton Charlotte
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716 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (716)
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    (208)
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Cayce, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

I was in CLT for a soccer tournament and though our team did not do well at all (0-2-1), the experience at the hotel was worse. I had my Ford F150 broken into Friday night/Saturday morning while parked in the back by the air conditioning units. Although the desk staff was sympathetic Saturday morning, it really just put a damper... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Kevin H, Thanks for taking time to post your comments on our hotel. I am very sorry to hear of the incident in our parking lot. While vehicle larceny is sadly an issue in all big cities, it's pretty rare occurrence at our hotel. I apologize as I know how inconvenient and frustrating dealing with this must have been.... More 

Raleigh, United States
5 of 5 stars Reviewed 4 days ago NEW

Outstanding customer service and amenities. From the time of arrival to departure everything was fantastic! This is my hotel of choice and on all my travels I make ever effort to stay at an Embassy Suite hotel.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The staff at the hotel was amazing! The 2 young ladies, preparing the made to order breakfast items, got my day started off wonderfully. They were so kind and really made the guests feel special. Definitely made a lasting impression.

Was this review helpful? Yes 1
Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This letter is a humble note of appreciation for the outstanding customer service provided by your exemplary staff at the Embassy Suites Charlotte. My service partnership began May 2014 when I met with Monica Lewis and Kimyatta “Kim” Evans to tour the facility for my 2015 Bette Smith Family Reunion. Although I toured two other hotels their kindness and professionalism... More 

Was this review helpful? Yes 1
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Vanessa O, Thank you so much for your kind review and comments on our team. It was a very gratifying review to see and I shared it with several of the team members. We are in the service business and you have many choices in hotels. At the end of the day, it's the people that really make the... More 

Wooster, United States
1 review
5 of 5 stars Reviewed 1 week ago

This was a great stopping place on the way to the beach. The evening reception allowed us to have some light refreshments after driving all day. The atrium was very beautiful and relaxing. The room was very clean. The staff, especially the ladies making breakfast, were very helpful and friendly. The location was close to the Billy Graham Library and... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Janine S, Thanks so much for your comments on your recent stay with us. I was very happy to see you enjoyed yourself on your way to the beach. I took note of your comment regarding the television stations. We are beginning a full hotel renovation and our channel selections will be greatly enhanced during this time. I hope... More 

Columbia, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed 08/20-08/21 and my stay was perfect. The inside of Embassy Suites was beautiful. Jennifer at the front desk was very nice and so was Dave at the Evening Reception was very friendly and made our experience at this Embassy even better. My fiancé and I both agree we will be staying at this hotel again.

Was this review helpful? Yes
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Lamzouri12, Thanks very much for leaving your comments on our hotel. In particular, I appreciate you mentioning Jennifer and David. We have a number of exceptional team members that are dedicated to providing outstanding service. I'm glad to hear you and your fiancé' will return when you're back in Charlotte. Thanks again and take care, Kevin - GM More 

Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arrived here due to missed flight. Nice atrium hotel. Room clean and spacious. Staff were very friendly and helpful. Ladies preparing omlettes at breakfast made the day start perfectly. I guess i should thank us air for putting me here.

Was this review helpful? Yes
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Frank F, Thanks very much for your review of our hotel. I was very happy to see you enjoyed your stay despite the circumstances that put you in the hotel. I appreciate you mentioning our breakfast crew as they do an outstanding job for us. I hope to have you return the next time you need a hotel in... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

Unfortunately I have to write a negative review for a hotel within a chain of hotels that I generally loved. I've stayed in multiple embassy suites in the past and I was never subjected to the rude and disrespectful service I received during my stay at the Embassy Suites in Charlotte. The Pro's - The trainee who assisted me with... More 

Was this review helpful? Yes
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi ashley F, I am sorry to see you had a less than exceptional stay with us. The condition you found your room in is not acceptable and clearly did not meet our high standard. Cleanliness is of the upmost importance to us and I apologize we fell short in your case. We are renovating our hotel starting this Fall... More 

Douglass, Texas
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was part of a business group that met here for two days this week. Although I did not have any problems with the staff (they were nice and friendly), I was disappointed in the condition of this property. It's decor is in need of updating. The water pressure was pitiful for taking my shower.

Was this review helpful? Yes
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi David C, I appreciate you providing comments regarding your recent stay. I'm happy to see that you found our staff friendly and accommodating. We typically do not have water pressure issues but will investigate as it's a important part of a hotel stay. I also want to let you know our hotel will be undergoing a complete renovation this... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

So the price is quite expensive . ... rooms are big and clean, but service not very good! When we got there are room wasn't ready so we had to wait for 2 h to be cleaned... breakfast was ok . Pool COLD! hot tub very small other than that was good stay but not worth the money!

Was this review helpful? Yes
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Salomeja B, Thanks very much for your review of our hotel. I'm sorry to see that you had a wait prior to getting into your room. This is not typical and I'm not sure of the circumstance that would have created the delay getting you into your room. Generally we keep our pool at a fairly moderate temperature. Occasionally,... More 

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