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Courtyard by Marriott Charlotte SouthPark

#48 of 171 Hotels in Charlotte
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6023 Park South Drive, Charlotte, NC 28210
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1 room 1 guest
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Courtyard by Marriott Charlotte SouthPark
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165 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbia, South Carolina, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here while on a girl's shopping trip for our birthday weekend - service was excellent, room was very nice and very clean. Safe neighborhood, plenty of parking, easy to find. No complaints whatsoever.

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Kansas City, Missouri
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We needed and reserved a roll-in shower handicapped room and went to great lengths to ensure our room was so equipped. The Marriott reservation clerk even called the hotel to verify. Upon arrival, we were told there were no rooms to accommodate us as they were all occupied. Ashley at the front desk was very rude and insinuated this was... More 

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Rachel Y, Manager at Courtyard by Marriott Charlotte SouthPark, responded to this review

Dear Georges056, Thank you for your feedback in regards to our property, we do take all feedback seriously in improving our staff so that we may always provide the best possible experience. I sincerely apologize for your most recent experience with us. We do try to accommodate requests as best we can when reservations are made, unfortunately, the roll-in shower... More 

Kindsbach, Germany
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 29, 2015

Was staying in Charlotte for two weeks and had one night where my son and I needed a hotel room. The hotel, very near to Southpark Mall and the surrounding business area, met every need that we had. The front desk personnel were professional and personable. Our room was everything I'd expect from a Marriott property, and the bed allowed... More 

Was this review helpful? Yes 1
Chicago, Il
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 28, 2015

We stay on average in 14 hotel rooms a month. So occasionally you get a bad one. This time was the bad one. The AC was leaking water for about a 2.5 ft perimeter around the unit. The floor was very wet and we had lots of wet socks. We also were due to check out today and at 8am... More 

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Oak Hill, West Virginia
1 review
5 of 5 stars Reviewed July 23, 2015

When we visit Charlotte every five or six weeks, we stay at this hotel. Not only are the rooms.clean but the beds are so comfortable. Before we even get to our room, Floyd greets us at the door and treats us like family. He always has a smile and a handshake for my husband and a hug for me. My... More 

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Chapel Hill, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 10, 2015

Nice clean rooms, great downstairs bar, taxi's camp out in the lot to take you wherever you wish to go. Staff was very friendly and helpful. We had dinner and drinks at the bar at night and breakfast was served there in the morning. Decent food, nothing spectacular but it was fresh and made on site. Better than a chain... More 

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Greenwood, Indiana
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 6, 2015

It was "as usual" until we walked into our room. It was musty smelling and made me wonder how clean it actually was. I was trying to get over that as someone knocked on the door to bring us our extra set of linen. The staff member didn't even acknowledge my husband, but just handed him the bag and turned... More 

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Monica L, Manager at Courtyard by Marriott Charlotte SouthPark, responded to this review

Hello fivearoundtheglobe, Thank you for taking the time to share your feedback with us on trip advisor. I apologize that you did not enjoy your stay with us due to the musty odor and lack of service when receiving your request. If you wouldn't mind contacting us at the hotel, we would like to further look into this matter for... More 

Pittsburgh, Pennsylvania
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 5, 2015

This is the 5th time I've stayed at this location and the pool area was under construction. The windows were covered in dust with barrier warning tape across the patio door. I can't recommend the breakfast at all. There is a Panera Bread a very short walk away which serves better food and coffee. The rooms are decent but a... More 

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Monica L, Manager at Courtyard by Marriott Charlotte SouthPark, responded to this review

Hello PGHDowntowners, Thank you for taking the time to share your feedack with us regardin your stay. We apologize that you did not have a pleasant experience due to the courtyard area being under construction with our drainage project. We can certainly understand your frustration with this. I am not sure when your visit here was, but the courtyard project... More 

Delray Beach, Florida
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 1, 2015

The rooms were typical Marriott rooms, comfortable clean and neat. Nice pool area. The lobby also has a snack bar that serves breakfast and snacks. The best part is you can walk to the mall and the surrounding restaurants and bars. If you want to walk foe exercise there are nice shady, hilly residential streets to walk on. Staff was... More 

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Chapel Hill, North Carolina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 19, 2015 via mobile

Being a platinum member, I stayed in many different courtyard, residence inn. This hotel is not a typical courtyard. The facility is good but it is more for business purpose. There is no breakfast offered and no families staying there. Price is way too high for family to stay comparing with nearby hotels. Service is fair. I cannot find staff... More 

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Monica L, Manager at Courtyard by Marriott Charlotte SouthPark, responded to this review

Good Morning Jane Z, Thank you for taking the time to share your feedback with us on TripAdvisor. I apologize that you did not enjoy your stay with us. Courtyard's are the only select service brand that does not offer a complimentary breakfast. Some of our rates do include breakfast as a part of the package rate, but traditionally, breakfast... More 

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