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Courtyard Charlotte Arrowood

#34 of 171 Hotels in Charlotte
Certificate of Excellence
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800 W Arrowood Rd, Charlotte, NC 28217
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Courtyard Charlotte Arrowood
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Courtyard Charlotte Arrowood
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199 reviews from our community

Traveler rating
    84
    70
    32
    10
    3
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48
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I travel for business frequently (usually to Charlotte once a month) and Courtyard Charlotte Arrowood is, by far, the better of the budget hotels I've stayed in. Their facility is very modern and chic and gives off the feeling of being in a higher end hotel. While my stays there haven't always been perfect, they have been more than accommodating... More 

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Solon
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stopped here on our way back from Daytona heading North, Great Bed and Clean Room! Friendly Front Desk helped with finding Restaurant for dinner. Very impressed! Will stop here again. Great Value for the price compared to other local Hotels.

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Point of Rocks, Maryland, United States
Contributor
15 reviews 15 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Didn't ackowledge my Marriott status at check-in. Didn't get my complimentary bottles of water. Thermostat didn't work (didn't realize until it was 3A and burning up). Sheets either too big for bed or bed was made sloppily, either way it was uncomfortable and annoying. Too many options in Charlotte to stay here.

Was this review helpful? Yes 1
Gail B, Manager at Courtyard Charlotte Arrowood, responded to this review

Dear Angel C., I want to thank you for taking the time to post feedback. It is by what our guests think/feel, that we continually grow our hotel and our staff. We truly value our Rewards Members and I apologize that your staus was not acknowledged upon your arrival. I am sure the issue that you experienced during your stay... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was newly updated and so nice. The lobby was awesome and the rooms were clean and comfortable. The fitness center was great. We didn't get the chance to use the pool. The front desk staff were so nice and friendly. And they told us about the restaurants in the are. Two thumbs up! Thanks for a great stay!

Was this review helpful? Yes 1
Maria E, Events Specialist at Courtyard Charlotte Arrowood, responded to this review

Hello Marisa B, Thank you so much for taking the time to provide us with your feedback. We certainly are very glad to hear of your positive experience at our property, the Charlotte Courtyard Arrowood. We will continue to do our utmost to ensure a quality stay for our guests, and your words of appreciation are valued by the entire... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Check in was a breeze, staff was very friendly. Easy access to interstate and to several places to eat out. Cleaning crew was very nice and even spoke to my 7 year old daughter asking her how her trip was going. We will plan on staying again when we are back that way.

Was this review helpful? Yes 1
Maria E, Events Specialist! at Courtyard Charlotte Arrowood, responded to this review

Hello Marsha C, We are very pleased to hear about your woderful experience at our property The Charlotte Courtyard Arrowood. We love the easy access to 77 and Carowinds as well. Please let us how we can be of further service to you next time you and your family are in the area! See you on your next trip to... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Normally, I never have anything negative about my stays with the Marriott but this time it seemed a bit different. Upon check in, I always ask about the ability to use my debit card to pay for my stay although I use my credit card on file and confirmed ID at check in. Today was a little different. As I... More 

Was this review helpful? Yes 1
Gail B, Manager at Courtyard Charlotte Arrowood, responded to this review

Dear Tabitha R, Thank you for your feedback of your stay. We take credit/debit card security very seriously, for the protection of our guests, the cardholder, and ourselves. We do require state issued identification any time that a credit/debit card is presented. I am very sorry that this was inconvenient and troublesome for you at your check out. We only... More 

St Louis
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 4 weeks ago

A disappointing stay. Not that close to the airport but it turns out this property is on the landing flight path so a fair amount of plane noise. Tv didn't work properly upon arrival and then not at all the next morning. Ceiling in my room had a bad patch job. Courtyard food is horrible in all locations and there... More 

Was this review helpful? Yes 1
Gail B, Manager at Courtyard Charlotte Arrowood, responded to this review

Dear dantillweed, I want to thank you for taking the time to place a review and I wish that you had a better experience. I was a bit confused about the plane noise as we are about 20 minutes from the airport and definitely not in a plane flight landing area. I wish that our area had met your needs.... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2015

I had a good stay and the room was comfortable. I had a great nights sleep. The staff was very helpful and courteous. Only downside was the TV being on the dresser next to the bed instead of being at the foot of the bed.

Was this review helpful? Yes 1
Maria E, Events Specialist at Courtyard Charlotte Arrowood, responded to this review

Hello Dana S, We are so pleased that you had a great stay at our property The Charlotte Courtyard Arrowood! I have to agree, comfortable rooms will result in a great night sleep! Our staff is very special and we appreciate the recognition of our courteous staff. Please let us know next time you are in the area for another... More 

Northeast,ohio
Contributor
11 reviews 11 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 16, 2015

I stayed at this location 1 night on the way home to ohio from florida. The location of the hotel was great for me because It was right off of the highway on our way home. Check in process was super quick and convenient. The mobile check in is a great addition to marriott! The room keys were ready upon... More 

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Gail B, Manager at Courtyard Charlotte Arrowood, responded to this review

Dear BTZ2994, We are thrilled to hear about your stay here at the Courtyard Charlotte Arrowood and that you utilized the Mobile Check In that is now available for the Courtyard brand! It is just another reason that our guests LOVE Marriott! We hope to see you again the next time your travels bring you through Charlotte! Happy Travels! More 

1 review
5 of 5 stars Reviewed March 5, 2015 via mobile

I traveled alone for business for a weeks time. Being unfamiliar with the area- I just stayed close. Yvonne at the bar is amazing. She is so inviting, sweet and will do anything to go above and beyond to make your stay comfortable. I will be back to see you, Yvonne :)

Was this review helpful? Yes
Gail B, Manager at Courtyard Charlotte Arrowood, responded to this review

Dear Buckheadgirl1224, I am so pleased to hear that you found Yvonne amazing! We think so too! Our staff aims to go above and beyond to make our guests feel welcomed, at home, and like family!! We look forward to seeing you back at Courtyard Charlotte Arrowood! More 

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