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Renaissance Charlotte SouthPark Hotel

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5501 Carnegie Blvd, Charlotte, NC 28209
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Renaissance Charlotte SouthPark Hotel
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Renaissance Charlotte SouthPark Hotel
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605 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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Buffalo, New York
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

While visiting in Charlotte my extended family and I stayed at this hotel. The friendliness started as soon as we walked up to the with the bellman. It continued with the front desk staff where we were greeted with a smile. The hotel was clean and neat throughout our stay. We were there for my grandmothers 89th birthday. The wait... More 

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North Carolina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

The Renaissance in Charlotte impressed me from the minute I walked in. The reception staff were welcoming and professional, and the lobby area was inviting and modern. My room was available well before the posted check-in time, courtesy of my being a Marriott Rewards member. The free sign-up is worth it for the early check-in and free wi-fi alone. The... More 

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Oviedo, Florida
4 of 5 stars Reviewed 3 days ago NEW

Danny made me feel so welcome immediately upon arrival and anticipated my needs before I did. Everyone I've met was friendly and cheerful. Check in was quick and details of the local cuisine were given to me with suggestions of popular restaurants.

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3 of 5 stars Reviewed 3 days ago NEW

My aunt and I stayed at this hotel last week and although we were disappointed with our room (for the price) we had the kindest and most helpful bellman, Danny. He went above and beyond to recommend a fabulous restaurant and also took the time to literally show us the way. We felt safer knowing that he was looking out... More 

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Waynesville, North Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here twice in the past couple of month and several times over the past few years. Agree with the reviewer about the "wacky lobby furnishings" but disagree with one who complained about rude staff. I'm picky about that, and have always found the front desk and bell staff here to be friendly and welcoming. They greet you coming and... More 

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We’re happy to hear that you’ve been returning to our property and continuing to enjoy your time with us. We appreciate you for acknowledging our sincere staff of Ambassadors for their hard work and the friendly service they provide our guests. Though our property only has an indoor saltwater pool, our sister hotel, Charlotte Marriott SouthPark Hotel, has an outdoor... More 

2 of 5 stars Reviewed 5 days ago NEW

We love the hotel. It is really pretty and well kept but the staff were so rude. We were using a cart to pack up and leave and tgey came banging on our door yelling at us to give it back when they said we could use it. I dont like getting disrespected.

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We appreciate you sharing your experience with us but are disappointed to hear about the encounter you had with one of our bellmen. Our Front Desk Manager is aware of this incident and will ensure it was an isolated issue. We hope you can accept our apology for this unacceptable experience and that we may have the opportunity to provide... More 

Atlanta, Georgia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

If you can overlook the wack lobby furnishings you'll find a good solid hotel in a location great for walking to shopping and restaurants. Very convenient for downtown Charlotte appointments as you can avoid highways. Rooms are Marriott-standard but with a nice touch of a small frig and microwave. The food both in the restaurant and room service is well... More 

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We appreciate you taking the time to give us such a glowing recommendation! SouthPark is an ideal location for all travelers due to close proximity to amazing restaurants and shops, plus a short drive to uptown. The green-tomato benedicts are always a crowd pleaser, so we’re glad you enjoyed them so much. Thank you for appreciating our swift and attentive... More 

Prospect, Connecticut
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here while we were in Charlotte for a wedding. The hotel staff was amazingly accommodating. They even opened the kitchen and bar for us even though it was closed because they heard us comment on how hungry we were and that we needed a drink!

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for taking the time to share your experience with us. We‘re happy to hear that our Ambassadors made you feel welcome and well attended to. They truly enjoy serving our guests and delivering top tier service. We appreciate you reviewing our property and hope to see you again! More 

Delavan, Illinois
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here 5 nights while visiting with my son for our granddaughter's graduation. Location is good for shopping (across street from South Park Mall complex) and dining (wide variety of restaurants within 3-4 blocks). And it is even possible to get downtown in less than 10 minutes -- I found this out when I had to rush my wife... More 

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for taking the time to review our property in such a detailed and positive light. We’re happy that you and your wife were able to enjoy your trip to SouthPark for the family festivities and still get to explore the area a little. We will share your suggestion for room amenities improvements with our team so we can... More 

Charlotte, North Carolina, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed overnight at the hotel for a "date night" and escape from our kids. The hotel staff were all friendly, enthusiastic and helpful - from check in, to the bar, to the valet. It was clear the hotel places a real priority on customer services. The accommodations were nice, clean and current. Excellent location within walking... More 

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We’re happy you chose to spend your date night with us! Thank you for recognizing our attentive staff throughout the hotel and appreciating their services. It’s great that you were able to enjoy a little getaway in SouthPark. We look forward to hosting you for another visit in the future! More 

Hotel Review Summarization

What travelers say

  • Very friendly(6)
  • South Park Mall(4)
  • Breakfast buffet(3)
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