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All 170 Charlotte hotels

Renaissance Charlotte SouthPark Hotel

3.5 of 5 Hotel   |   5501 Carnegie Blvd, Charlotte, NC 28209 (Barclay Downs)
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Ranked #9 of 170 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
alwyzadreamer21 north carolina
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443 reviews from our community

Traveler rating
    269
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
north carolina
1 review
5 of 5 stars Reviewed 3 days ago NEW

It was our 10 year anniversary. I wanted to surprise my husband with something special after dinner. They said don't worry we will have it set up for you. I can't remember the lady who checked me in but another nice young lady was Tyler and the bell hop Steven(?). They both were great and helpful. Everyone we encountered during... More

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Raleigh, NC
Contributor
16 reviews 16 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my second review after probably 20+ stays! We always get a king room that will accommodate a roll-away for our son. Everything is always so clean, the front desk folks are great, maintenance and housekeeping helpful and efficient, bar staff friendly. Beds are incredibly comfortable. We usually walk to a nearby restaurant (Georges Brasserie, Village Tavern) which is... More

Was this review helpful? Yes 1
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We appreciate you reviewing us for the second time! It’s very exciting to receive feedback from guests that continue to experience superior service during their time with us. We are happy to hear that the guest rooms are always to your and your family’s liking, along with our helpful staff of Ambassadors. We look forward to the opportunity of continuing... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Decent hotel, with a pleasant atmosphere. Nice gym. Restaurant service was friendly and slow, every time. Lovely women working in the lounge, especially Mitzi. So friendly, opened a white wine when I didn't want the red they set out. Enjoyed the charcuterie in the lounge more than the restaurant. I am disappointed with the front desk. Two days in a... More

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

It’s great to hear that you enjoyed our gym and friendly service from our Ambassadors during your stay, along with our welcome amenities. I apologize for the lack of service to your room during your stay. We understand that our guests travel from near and far which can sometimes lead to missed opportunities of excelling in service for our staff;... More

Atlanta, Georgia
Contributor
18 reviews 18 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for a well-deserved weekend away, after taking both of our kids to college and getting them all moved in for the school year. We travel often and we've stayed at numerous Marriott properties in various states, but this is absolutely one of the best we've seen to date. The outside of the property looks... More

Was this review helpful? Yes 1
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

It sounds like you and your husband had a very enjoyable and relaxing stay after the busy moves; we are honored to have supplied you with such an experience. The smells you were greeted with come from a company we use called ScentAir and they change seasonally as well. We’re pleased to hear that you found the Executive King to... More

Flat Rock, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stay at this hotel usually on a business trip to Charlotte. The staff everywhere are excellent. The quality and design of the rooms makes you feel at home… clean, well appointed and very well maintained. Alan at the door is as helpful as ever and it is a pleasure just to arrive at this hotel.

Was this review helpful? Yes 1
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

It’s very enjoyable to hear from returning guests as it ensures us that we are providing our guests with exceptional visits. Thank you for recognizing our Ambassadors for their high quality of service; Alan will be very pleased to hear how much you enjoy his presence upon arrival. We look forward to welcoming you back, hopefully soon! More

Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Decided on a last minute trip to Charlotte for the 4th of July. Looked at Trip Advisor and went with this hotel. If you are looking for swimming then do not stay here, but if you want to be close to upscale shopping and good restaurants than this is the place for you. The symphony had a show within walking... More

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

It’s great to know that you trusted TripAdvisor reviews to select our hotel and it’s a delight to learn that you were not disappointed with your choice! The Fourth of July show at Symphony Park is always a great one and it’s so close for guests to enjoy. Though you may not have been interested in our indoor pool, for... More

Charlotte, North Carolina
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

One of my favorite places to stay. Great bedding, nice breakfast, great bar, good food for lunch or dinner. Salt water indoor pool is in lovely location and overall the hotel is in a great location....... Close to South Park mall, downtown, etc. Really enjoy staying here.

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

It’s great to hear that we are one of your favorite places to stay in Charlotte! We appreciate all your positive feedback and we look forward to welcoming you back so we can continue to impress you! More

Contributor
15 reviews 15 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed for a weekend back in November of 2013. The second time we stayed on the property. Very clean. Front desk very accomodating. Was a little crowded with a wedding going on downstairs but everyone had time for anything I inquired about or requested. Corner room large and is effectively a suite. Lots of electronic plugins. Would recommend.

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We enjoy receiving feedback from returning guests and we’re happy to hear that everything has been to your liking. We apologize for any inconveniences you experienced with the busy weekend but we appreciate knowing how helpful our Ambassadors were in assisting to your needs. Thank you for recommending our hotel and we hope to see you again! More

New York, NY
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It was refreshing to see a hotel that actually looks even BETTER than it does in the online photos! The staff was awesome. I had 2 children traveling with me and they were all so sweet to the kids. It was a great hotel and I highly recommend it.

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are happy to hear how impressed you were with our hotel upon your arrival and that we surpassed your expectations! We also appreciate you recognizing our Ambassadors on the level of service they provided during your family’s stay. Thank you for recommending our property and we hope to see you again! More

Columbia, South Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location, walking distance to the SouthPark and great upscale restaurants like Ruth's Chris, McCormick & Schmicks, etc). The hotel rooms are nice and most have a view of the lobby area. The room service was great, too. My only issue was that a new staff member reactivated my registration by accident and I had to go through a few... More

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for recognizing our hotel style and ideal location within SouthPark. I apologize for the mix up with your registration but appreciate your patience with our Ambassadors as they fixed everything. We hope you have the opportunity to return for another visit! More

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Additional Information about Renaissance Charlotte SouthPark Hotel

Address: 5501 Carnegie Blvd, Charlotte, NC 28209
Location: United States > North Carolina > Charlotte > Barclay Downs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Charlotte SouthPark Hotel 3.5*
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Also Known As:
Renaissance Charlotte
Charlotte Renaissance

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