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All 170 Charlotte hotels

Renaissance Charlotte SouthPark Hotel

3.5 of 5 Hotel   |   5501 Carnegie Blvd, Charlotte, NC 28209 (Barclay Downs)
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88%
Ranked #9 of 170 hotels in Charlotte
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Nicole J Columbia, South Carolina
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431 people have reviewed this hotel

Traveler rating
    259
    117
    34
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    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
Columbia, South Carolina
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great location, walking distance to the SouthPark and great upscale restaurants like Ruth's Chris, McCormick & Schmicks, etc). The hotel rooms are nice and most have a view of the lobby area. The room service was great, too. My only issue was that a new staff member reactivated my registration by accident and I had to go through a few... More

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York, South Carolina
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Booked 10 rooms for a group and stayed there myself. We were given a very good rate, the staff was easy to deal with and efficient, and once on-site I was absolutely delighted with the property, facilities and most of all the service. This is a wonderfully located, perfectly managed hotel and I would recommend it to ANYONE visiting Charlotte... More

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We appreciate your high recommendation for our hotel staff, service and amenities. It’s great to know that you and your group were able to enjoy our property and the SouthPark area during your stay. Though you may live in the area, we hope you have the opportunity to enjoy a stay-cation so we can see you again! More

Palm City, Florida
Top Contributor
50 reviews 50 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Although a little more expensive, the location was great as we were visiting friends in the Southpark area and the abundance of restaurants & shopping nearby is the best it can be. Our room was very comfortable and the service was superior. Every evening at the check-in desk there was a complementary beverage and a sample of nuts all served... More

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

It’s great to know that you found your stay with us worth your while! The SouthPark area is ideal for discovering new restaurants that are local to our Charlotte city. We're delighted to know that we were able to provide you with the best evening h'orderves you’ve experienced. We hope you’ll find a reason to visit Charlotte again! More

Lafayette, Louisiana, United States
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed two nights here with my two daughters on a girls' road trip. We found the hotel easily in this nice part of town, and we enjoyed very pleasant hospitality during our visit. The concierge lounge was especially appreciated for treats and drinks each evening. Full breakfast, including eggs, oatmeal and bacon, was fresh and warm, and the server tending... More

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

It’s wonderful to know how much you and your daughters enjoyed our hotel during your road trip. I am glad to know that everything was to your liking from our location and Concierge Lounge to our clean rooms and courteous Ambassadors. I appreciate your suggestion on bathroom fixture updates; we will use these comments to work towards further improving our... More

pa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at this hotel many times over the last few years. Always the same....clean, comfortable, friendly staff and the location is in lovely Southpark area. Within walking distance to a fabulous shopping mall. Go the other direction and you can walk to great restaurants. Or stay at the hotel and enjoy the comfortable outdoor lounge area!

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We appreciate knowing that we are your go-to hotel choice when you visit the Charlotte area. Thank you for taking time to review our property and expose how amazing the SouthPark area is, along with our great team of Ambassadors. We look forward to your next visit! More

Tallahassee, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I typically stay at 4 or 5 stars hilton hotels, however, this was my first visit to a Marriort 4 stars hotel. Their website was impressive, but actual hotel property was below standards. I was very disappointed with the room size, cleanliness of the rooms and management response to my concerns. They wanted to relocate me to another room but... More

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Please accept my apologies for your disappointment with the cleanliness of your room as well as with the design of the hotel. I understand that you mentioned your concern with the room’s cleanliness to our staff after checking in; and they offered to clean the room again for you or move you to a different room of your choice. I... More

Charlotte, North Carolina
Top Contributor
82 reviews 82 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked this hotel as a last minute getaway. Staff was very friendly. Located within walking distance to great shopping and several places to eat. If there was one thing I could change about this hotel, it would be the lighting. There were several lamps in the room but still seems very dim. I would stay at this hotel again when... More

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Delighted to hear that you enjoyed your stay at the Renaissance Charlotte SouthPark. I appreciate your comments about our staff and value your input about the lighting in our guest room. We welcome all suggestions from our guests, as this is how we can improve our product and make future stays more comfortable. We are so glad that you would... More

Durham, North Carolina
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Every employee I came into contact with was very friendly. We had a double room. It came with iron, ironing board, hair dryer, HUGE shower head which I loved, a fridge, coffee maker. It's right across the street from a mall... I think South Park Mall although I could be wrong. That mall is with in walking distance. There are... More

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for taking the time to share your opinion about your recent stay at our hotel. We appreciate all of your very kind comments about our staff and facility. Please take the opportunity before your next visit to sign up for the Marriott Rewards program. This is a free process and all Marriott Rewards member receive complimentary Internet at... More

Johnson City, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed a couple of nights for a concert and a belated anniversary weekend. We were overjoyed when we arrived at our room on the second floor with an awesome balcony overlooking the fountain and lobby area. I believe Raina and Tyler are to thank for the special room. They were wonderful! We loved staying there and... More

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

On behaf of our entire staff, we are delighted to hear about your wonderful stay at the Renaissance Charlotte SouthPark. We appreciate all of your very kind comments, especially those about Raina and Tyler at our reception area. I will be sure to pass your sentiments along to them and we are all looking forward to seeing you back at... More

Washington, DC
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 2 weeks ago

After staying at the Raleigh Renaissance, I expected to have a relaxing experience. Unfortunately, the South Park property hasn't been renovated and is very dated. In addition, when checking into the hotel I was disappointed that the staff took so long to check me in. Overall, it maybe decent for families with kids. But given the price, I think there... More

Was this review helpful? Yes 1
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We appreciate you having a commitment to Renaissance Hotels but are sorry to hear that we did not meet expectations. We will use these comments to work with our Front Desk Ambassadors so they may be prompt and accommodating while serving guests. We appreciate you taking time to review our hotel. More

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Additional Information about Renaissance Charlotte SouthPark Hotel

Address: 5501 Carnegie Blvd, Charlotte, NC 28209
Phone Number:
Location: United States > North Carolina > Charlotte > Barclay Downs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Charlotte SouthPark Hotel 3.5*
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Also Known As:
Renaissance Charlotte
Charlotte Renaissance

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Charlotte #5 Business Hotel in Charlotte #9 Romantic Hotel in Charlotte
Hotel Class
Number of rooms
264

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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