We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Renaissance Charlotte SouthPark Hotel

Certificate of Excellence
3.5 of 5
Hotel website
Hotel deals
Hotel packages
5501 Carnegie Blvd, Charlotte, NC 28209
Special Offer
Double Rewards Points!
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Renaissance Charlotte SouthPark Hotel
View Map
Add Photo Write a Review

632 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    402
    160
    46
    13
    11
See reviews for
146
156
33
191
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (632)
  • Mar-May only
    (161)
  • Jun-Aug only
    (201)
  • Sep-Nov only
    (142)
  • Dec-Feb only
    (128)
All months
caracas
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We came for only one night to catch an early flight to the airport. Beautiful modern settings. Decor is refreshing Very nice people at the reception. Nice bar. Restaurant menu is limited. Not close to airport (20 min ride) but well worth it The lobby is surrounded by an atrium. Glass of red wine whe. You arrive is a nice... More 

Was this review helpful? Yes
Paris, Kentucky
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

The hotel is nicely decorated and very clean. The receptionist when I checked in was very nice and informative. I watched others check in later and saw the receptionist actually take them into the lobby and show them where the elevators and dining room were located. The location is convenient to shopping and several nice restaurants within walking distance.

Was this review helpful? Yes
Estero, Florida
1 review
5 of 5 stars Reviewed 3 days ago NEW

Danny was awesome to me and all of my colleagues the last two days - always a smile on his face - running to get the door - bring you a water and make you feel welcome. It's evident that he loves his job and goes out of his way to give you his attention. Thanks Danny - you are... More 

Was this review helpful? Yes
Chester, SC
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

The hotel is lovely, spotlessly clean and a very friendly staff. We requested a club level room, up high, which we received. When we entered the room, we were amazed how large it was and full of amenities. Lovely views, large TV, clean robes hanging in our closets, and real glasses for cocktails - no plastic!! It's a great location... More 

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for such a positive review on our property! We’re happy that everything was to your liking and that we made your stay with us so accommodating. We hope you find time to visit with us again so we can continue to impress you! More 

Butner, North Carolina
1 review
4 of 5 stars Reviewed 5 days ago NEW

The hotel was very nice and clean. The staff was courteous and my room was clean. Very convenient to the mall and specialty shops.The only complaint I have is when I checked I was told my card did not go through so I paid cash and held a deposit on another card only to find out later when I check... More 

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for taking the time to review our hotel, we’re happy to hear that you found everything accommodating to your Mother Daughter getaway. We do apologize for the payment complications that occurred, we understand the inconvenience it caused and wish we could have done more. We will follow up with our Front Desk team to ensure this was an... More 

Suffolk, Virginia
Level Contributor
104 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed the weekend during a two day conference and was very happy with my stay. The staff was courteous and helpful with all my needs. The restaurant was average but convenient. The room was a nice size and did not feel cramped. The room thermostat needs upgraded to a modern style versus the old

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We’re happy to hear that your stay was overall an enjoyable one. Thank you for recognizing our staff and their attentiveness, along with our restaurant’s offerings. We will share your suggestion about the thermostat with our team so we can look into further improvements. We hope to see you again! More 

Columbia, South Carolina
1 review
5 of 5 stars Reviewed 1 week ago

My stay at the Renaissance South Park in Charlotte was wonderful. From the warm greeting by Danny as I drove up to check in, I found a multitude of exemplary details at this hotel. The décor and atmosphere are inviting, the restaurant is top notch for breakfast, lunch or dinner. At the end of the day, the sound of a... More 

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for taking the time to share your wonderful experience with us! We’re happy to hear how much you enjoyed our rooms, décor and special amenities. The nightly punch offering you mentioned is called the Ren Ritual, it’s a new feature we have Monday thru Thursday and our guests really seem to love it. We truly appreciate you taking... More 

Buena Park, California
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Friendly people. Sparkling clean property. Great services. Fast elevator. Super modern decorations all around. Fantastic room. Great dining on site. Excellent location. The doormen are funny and super nice. Check in and check and it out.

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for reviewing our property and for recognizing our doormen, they are very enthusiastic with their position and we love hearing our guests appreciate that. We hope to welcome you back for another enjoyable visit! More 

1 review
1 of 5 stars Reviewed 1 week ago

Marriotts usually pride themselves on their customer service. Unfortunately this is not the case with Renaissance Charlotte SouthPark. Checked us in under one rate, sent a bill for a different much higher rate. I spoke to their front desk manager Jessica when I called to resolve this issue. After about five minutes of back in forth she said she had... More 

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We apologize for the complications you experienced during your stay with us. As we do pride ourselves on providing all of our guests with outstanding customer service, it is unfortunate to hear about your situation. We will follow up with our front desk about details, as this is very uncharacteristic for them. Thank you for bringing this to our attention. More 

Novelty, Ohio
1 review
3 of 5 stars Reviewed 1 week ago

Nice room, however, over priced. $229.00 plus $36.00 taxes Staff had an 'elitist' attitude. Inflexible. This is a hotel for deep pockets or extravagant expense accounts, everything was overpriced. Not a good value. We've been to comparable hotels with more perks & as nice a room for $139.00

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are sorry to hear that we did not deliver you with an extraordinary stay. We understand that there is an expectation for service and experiences when you pay a certain price, which is why we always aim to surpass our guests’ expectations but it seems we fell short during your time in SouthPark. We appreciate you brining this to... More 

Hotel Review Summarization

What travelers say

  • Very friendly(6)
  • South Park Mall(4)
  • Breakfast buffet(3)
Questions? Get answers from hotel staff and past guests. Ask a question

139 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (87)
Viewed
Hotel & grounds (13)
Viewed
View from room (4)
Viewed
Room/suite (25)
Viewed
Bathroom (4)
Viewed
Dining (1)
Viewed
Pool/beach area (2)
Viewed
Other (38)

Management photos: Courtesy of the property manager

Viewed
All management photos (52)
Viewed
Business center/function rooms (10)
Viewed
Room/suite (10)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (7)
Viewed
Dining (4)
Viewed
Other (19)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Charlotte hotels
Show Prices
Show Prices
Show Prices
Barclay Downs
Charlotte Marriott SouthPark
Charlotte Marriott SouthPark
#28 of 171 in Charlotte
4.0 of 5 stars 357 reviews
First Ward
The Ritz-Carlton, Charlotte
The Ritz-Carlton, Charlotte
#23 of 171 in Charlotte
4.5 of 5 stars 380 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay