This property was an unexpected pleasure. Stayed three nights on a business trip and expecting the typical business hotel. The atrium area off the Queen's Court was lovely with lots of space to relax with shaded outdoor furniture and my personal favorites, the rocking chairs. Staff was personable and attentive, catering was excellent and the food was first rate. Meeting... More

I stay at this hotel frequently for business and it always feels like home away from home. The staff is wonderful and always goes the extra mile to make sure I feel welcome and comfortable. The hotel is modern and immaculate with a wonderful outdoor courtyard that is a great spot to unwind after a busy workday. The bartender, Kat,... More

As I recall the weekend, I think how friendly everyone was with outstanding customer service. The room was spotless. As a Marriott Platinum member, this was my first Renaissance experience and the brand did not disappoint. The bar and restaurant staff were very accommodating. I will add two minor issues. I thought the common areas had too strong of a... More

Noteworthy hotel stay. The level of customer service at the hotel was excellent, from the moment I checked in until the moment I left. The property was immaculate--both in the the hotel rooms, the fitness center, the club lounge, and even the staircase from the ground floor to the top was spotless. Staff, service and property were lovely! Though full,... More

Checked in for a 3-day business trip at this property where we stay quite frequently when we are in Charlotte. Bellman had my luggage out of the cab and inside the hotel before I could even pay for the cab. I was pre-checked in, so sign in was about 1 minute total, and I was even upgraded to a nicer... More

What a great experience from the moment we checked in. The front desk was so very helpful and friendly, the bellman was terrific. Our room was very nice, comfortable and well appointed.The Club Lounge was awesome, what a great variety of items to choose from. Mitzi was the BEST, we enjoyed our time in the Lounge just talking with her.... More

This is a great 3 star hotel. We made the trip to charlotte to visit southpark and this hotel was the perfect location. It was not too far from the mall or downtown area. The beds are super nice and comfy. It dosnt have that motel feel or anything but instead it is very classy. The tv's are nice with... More

I think the thing I like best about Renaissance, and Marriott brands in general, is that they are very consistent. Once you have been to one you can have a pretty good idea of what another one will be like. The room was fine (although last time we got upgraded to a really nice corner room) and they provide all... More

I am a soccer mom who handles the arrangements of over night accomodations, social and meal arrangements for our traveling soccer team of 11 year old girls. I was suprised to see this hotel on our list of options. It was only the highest in cost by only$5. I thought this would be a wonderful treat for our girls as... More