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Renaissance Charlotte SouthPark Hotel

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5501 Carnegie Blvd, Charlotte, NC 28209
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Renaissance Charlotte SouthPark Hotel
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Renaissance Charlotte SouthPark Hotel
Renaissance Charlotte SouthPark Hotel
Renaissance Charlotte SouthPark Hotel
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557 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Indianapolis, IN
Contributor
15 reviews 15 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I visited Charlotte just because my wife had never been there and I'd said that I'd always been interested in maybe living there. After having an unpleasant stay at the Holiday Inn in downtown Charlotte for one night, we booked the remainder of our stay at the Renaissance after seeing multiple great reviews on Trip Advisor. They... More 

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are happy to hear that we were able to turn your trip around and make your time in Charlotte such an enjoyable visit. Our Front Desk Ambassadors are very attentive and committed to our guests when it comes to providing the best experience possible. They will appreciate you acknowledging their hard work and friendly demeanor during your time with... More 

Ocean Isle Beach, North Carolina
Contributor
18 reviews 18 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were attending a wedding and this location was one of two hotels for out of town guests. We loved it!! The check in was so easy and our room wasn't ready so they made a great lunch suggestion and took our luggage to the room before we returned. The rooms were spacious, clean and very quiet. The breakfast buffet... More 

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for taking time to review our property and recognize our professional staff of Ambassadors. We appreciate your patience during the time that we properly prepared your guest room and are glad to hear everything was to your liking. We hope to see you again! More 

Graniteville, South Carolina
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband, daughter, and I spent one night in this beautiful hotel for our daughter's 7th birthday. We booked the Everything Pink package, and it was worth every penny! From the time we arrived in the parking lot to the time we left, the staff made us feel like family. This was our very first American Girl Doll experience, so... More 

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for giving such a detailed review of your experience with us! We are so happy to hear that your daughter loved every moment of the “All Pink” deluxe American Girl package. Our team works very hard to ensure all our guests, including children, feel special when they stay at our hotel. Alan is a great asset to our... More 

North Carolina
2 reviews
5 of 5 stars Reviewed 1 week ago

We spent one night here before going home to the Cayman Islands. We booked the American Girl package for our daughter for her birthday and it was fabulous, exactly as it was advertised The hotel is in an excellent location, close to SouthPark Mall and great restaurants within walking. The staff are friendly and attentive. The room was very clean... More 

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are very happy to hear that your family enjoyed your short but sweet stay with us. Our American Girl package is a new offering so we are happy that your daughter was able to experience all it had to offer. We love hearing that our guests wish their stay with us was longer and we hope you have the... More 

New York City, New York
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is in a great location ..South Park 10 minutes from downtown and 20 minutes from the airport. Clean cool and hip. Service is great from the door man to check in. As a platinum Marriott traveler this is one of the best. The hotel is a cross between a W and a JW Marriott. Highly recommend this property

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for taking the time to review our property and to recommend us as well. Our Ambassadors are very committed to ensuring our guests enjoy their time in SouthPark and it sounds like you did. We hope to see you again! More 

Charleston, South Carolina
1 review
5 of 5 stars Reviewed 1 week ago

This was one the most enjoyable hotel stays we have ever had. The staff takes customer service to a new level. They couldn't do enough to make our trip more enjoyable. The most unique feature was the scented air in the lobby. It just smelled delicious evertime you walked inside. Very comfortable rooms, luxurious linens, great location,beautiful courtyard, good food,... More 

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are very pleased to hear that our Ambassadors delivered such a memorable stay! They work very hard to provide our guests with ideal service and they will appreciate you acknowledging that. The special scents we have throughout the common areas change seasonally so be sure to visit again so we can wow you all over again! More 

Rockingham, NC
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here cause a friend held her wedding here. I must say this is one of the most elegant hotels I have ever seen, from the friendly atmosphere from the lovely bar staff. Everything was above and beyond!! No complaints.

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We’re glad that you enjoyed yourself during your celebratory trip to Charlotte. We hope your friend had an amazing time at her wedding and we appreciate you recognizing our property’s beauty and Ambassador’s attentiveness during your time with us. We hope to see you again! More 

Top Contributor
112 reviews 112 reviews
8 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

For our anniversary we had a staycation, choosing a Marriott property to which we had not been. Could not have chosen better. From the moment we drove up we were welcomed like family. Danny helped me park and take my bags upstairs, while the desk staff acted as if they were expecting me and had me ready to go without... More 

Was this review helpful? Yes 1
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are honored to have been a part of your anniversary celebration in SouthPark this year! It’s great to hear that you took a chance with us having never visited before and we’re happy that everything went accordingly. Our Front Desk Ambassadors pay extra attention to detail with all our guests, helping make check in quick and the visit flawless.... More 

Senior Contributor
31 reviews 31 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is one of my favorite hotels in NC! I really enjoy each stay. The service is top notch and the room service is perfect for those nights when one just wants to relax without going out into the hustle and bustle of the Queen City's traffic. As the title suggests, I'm a huge fan of the sweet potato pancakes... More 

Was this review helpful? Yes 1
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for that great review of our property! We’re happy to hear that the food and service keep you coming back to our property whenever you’re in SouthPark. We hope to see you again soon and will have a special batch of sweet potato pancakes waiting for you! More 

Spokane
Top Contributor
99 reviews 99 reviews
18 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was here for 2 nights for a conference that was walking distance from this hotel. Tons of amenities - free wifi; workout room w/ free bottled water; Club Lounge that provides free breakfast (eggs, bacon, yogurt, fresh fruit, coffee, etc.); free spa water and cupcakes in the lobby; bar; restaurant; conference facilities; walking distance to local restaurants and a large... More 

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are happy to hear that your stay with us was enjoyable and full of experiences! Thank you for recognizing our breakfast offerings, the Fitness Club and welcome amenities each day. Our Ambassadors love their jobs and enjoy helping our guests throughout their visit; no question is too silly or request too demanding. It’s great that you took advantage of... More 

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