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Renaissance Charlotte SouthPark Hotel

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5501 Carnegie Blvd, Charlotte, NC 28209
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Renaissance Charlotte SouthPark Hotel
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Renaissance Charlotte SouthPark Hotel
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589 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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Cazy, West Virginia, United States
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We love the Renaissance. The staff there is fabulous, especially Danny, the concierge/valet. His cheerful personality is so welcoming and he is always willing to do anything and everything to make your stay better. The front desk staff is great, too. This time we stayed in room 432 and it was a great room with a lot of space. We... More 

Was this review helpful? Yes
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have stayed here twice and really like this hotel. My company holds a business meeting here quarterly. The staff is very helpful. The food at the restaurant is surprisingly good. The rooms are updated and the beds are extremely comfortable. I look forward to my next stay!!!

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We love hearing from guests that get to experience our guest rooms, as well as our event space. Our staff will value your kind words about their service and the quality of food. It’s exciting to know that we get to host you again in the next quarter and we look forward to delivering you with another amazing stay! More 

lima,peru
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed 2 nights for business travel. The room was well decorated and clean. We were greeted with a very friendly staff. Check in was easy and a good experience. They had complementary red wine in the lobby during the early evening and shortbread biscuits. The location was good and a short walk across the street to the mall.

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We’re happy to hear that we were able to provide you with an enjoyable business trip. Our front desk staff is very personable and we always find that welcome amenities deliver a special touch upon your arrival. Thank you for reviewing our property and we hope to host you again! More 

Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Conveniently located and populated with friendly staff, the hotel was adequate. The housekeeping was spotty (glasses that had been used were placed by housekeeping outside our door, where they remained for over 24 hours!). Carpets could have used a good vacuuming and the gym cleanliness was a tad "iffy". The price was reasonable, and the morning coffee/afternoon wine treats were... More 

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We appreciate you reviewing our property. We are sorry to hear that you did not feel fully satisfied from your experience with us. We will share your suggestions with our team to ensure we make room for further improvements. Thank you for recognizing our attentive staff and we hope to see you again! More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel is a little ways off the interstate but well worth the few extra miles. The hotel is next to a mall, plenty of fine dining and Panera. The staff is friendly and offered my children drinks and cookies upon arrival. The rooms were modern and extremely clean. Our view from our room was the parking garage but for... More 

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We’re glad to hear that you found our hotel so accommodating and enjoyable for the whole family. The SouthPark area is great for walking to local restaurants and the mall, as well. Our Ambassadors will appreciate your positive comments about their service. We’re happy to know that you would stay here again and we look forward to hosting you when... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The hotel is situated directly across from high end shopping & restaurants. Danny, our Bell Attendant was extremely helpful and friendly. Rooms were very tastefully decorated... A very positive experience!

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We’re happy to hear how much you enjoyed the SouthPark area and our bellman, Danny! He will value your positive comments about his service. Please come and visit with us, again! More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Great hotel, comfy beds, breakfast at the lounge is fresh and a good variety, walking distance to several restaurants, helpful staff (especially Danny!). Stay a couple times and the staff remembers you by name.

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for reviewing our property and for recognizing Danny for all his help! We are always happy to see a returning guest, so we’re glad you feel welcome each time. Hope to see you again, soon! More 

2 reviews
5 of 5 stars Reviewed 1 week ago

I loved it! they treated us well. We had no problems at all and we stayed another night. I will come back. I love this hotel. Even the bell hops are awesome. The only thing is the bathroom needs an update.

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for taking the time to share your positive experience with us! We are thrilled to know how much you enjoyed our property and our associates. We will share your comments about the bathroom with our team to see how we can improve. We are very excited for you to return! More 

Knoxville, Tennessee
Level Contributor
192 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 stars Reviewed 1 week ago

First of all the hotel is perfectly located to EVERYTHING (beautiful business park, mall, quality dining, music scene, Carowinds…) and it is an upscale area. Valet is $15 (my only complaint is they did not open our doors as is expected with this service) - vehicle retrieval was efficient and two of the valets hurmorous Staffer walked us to the... More 

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are so happy to hear that everything was to your liking! SouthPark is a great area for first time Charlotte visitors, everything is in a close proximity. Our Front Desk and Bell staff will appreciate you for recognizing their manners and thoughtfulness during your stay. We’re glad you were able to enjoy all the different amenities in our hotel,... More 

australia
Level Contributor
66 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 1 week ago

Only stayed one night but very enjoyable. The staff were very welcoming and gave us helpful advice about where to find food on our arrival. A particular thank you to the guys outside the front door who welcomed us with a bottle of water and lots of humorous quips. A good start to our stay. Our room was clean and... More 

Was this review helpful? Yes
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for taking time to share your experience, it’s great to hear that your stay was enjoyable from arrival to departure. Our bellmen will appreciate you recognizing their thoughtfulness and sense of humor, as well. We hope to see you again! More 

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