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Renaissance Charlotte SouthPark Hotel

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5501 Carnegie Blvd, Charlotte, NC 28209
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Renaissance Charlotte SouthPark Hotel
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Renaissance Charlotte SouthPark Hotel
Renaissance Charlotte SouthPark Hotel
Renaissance Charlotte SouthPark Hotel
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571 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brecksville, Ohio
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What a great retreat we experienced at this Marriott property. My other half and I were in town for one night and elected to stay at the Renaissance because comfort was the priority. We'd driven for a good part of the day- and were very pleased to be greeted warmly by the staff. Our check-in was quick and we were... More 

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Mebane, North Carolina
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently attended a wedding held here and I have to say their staff is amazing. From accommodating all of the little bumps (or big bumps) that come along with a wedding day, Erin, their wedding planner was AMAZING and calm and did everything with a smile. The wedding ceremony was beautiful, the reception room looked amazing, the bride got... More 

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Raleigh, North Carolina
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has a retro-chic style all its own. From the bright orange chairs atop an olive-green shag carpet to the open air fountain; this place reflects the surrounding youthful exuberance typical of uptown Charlotte and the whole SouthPark area. Each night, we were treated to a European-style fusion hors-d'ouvres with champagne in the lobby. The staff, while young, were... More 

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are excited to hear how much you enjoyed your stay with us. Our “spun chairs” are always a guest favorite; hopefully you were able to experience a twirl! Thank you for recognizing our attentive staff and the enjoyable welcome amenities each night. We appreciate your recommendation and we hope you find your way back to SouthPark for another amazing... More 

New York
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff was very helpful and the facility was modern and clean. It is in walking distance of multiple restaurants and the mall. While the breakfast area was nicely designed and the service attentive, the food was mediocre.

Was this review helpful? Yes 1
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for taking the time to share your experience with us, we’re glad you enjoyed the property and ideal SouthPark location. We will share your comments about our food with the Kitchen so we can work on improving our options. We hope to have the opportunity of hosting you again! More 

Lake Worth, Florida
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our weekend stay was so wonderful in this lovely, spacious hotel. The breakfast was delicious and the staff friendly and service oriented… provided complimentary popcorn. The only niggle was construction ongoing near our room for 8 hours both Sat & Sun. It was unpleasant & we would have appreciated not being placed so near the noisy nuisance on our romantic... More 

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We love hearing about enjoyable experiences! Our restaurant will appreciate your kind comments about our food and service. We do apologize for the disturbance from our construction by our entrance way. I’ll share your suggestions for improvement with our team in hopes that we can prepare with better accommodations. Thank you for reviewing our property and we hope to see... More 

Kingsport, Tennessee
Contributor
19 reviews 19 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Centrally located and great perks. Staff was very friendly and accommodating- will go there again without hesitation! Although they were having the front of the hotel Check-In being replaced and blocked the staff did as much as possible to make it less an annoyance.

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are happy to hear how enjoyable your stay with us was! We are sorry for the inconvenience of the construction but appreciate knowing that it did not affect your stay. Our Ambassadors will value your kind comments about their assistance and accommodations, as well. We look forward to your return and hosting you for another amazing stay! More 

Maitland, Florida
Top Contributor
119 reviews 119 reviews
36 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I will start off by saying that the only reason this property gets 3 stars is because of the location. It is very close to the shopping mall and has a number of dining options. It is also just a 20 minute drive to Uptown. The property has done a good job at updating their decor. It was vibrant and... More 

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We appreciate you sharing your experience with us. While we’re happy you enjoyed our ideal location in SouthPark, we regret to hear that the rest of your trip was not as enjoyable. As we pride ourselves on our customer service, it is very uncharacteristic of our Front Desk to talk unprofessionally to a guest and we apologize for the incident,... More 

Missouri City, Texas
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was in town for a week of business. The hotel was in great condition, the wifi and amenities were excellent including the gym, parking and room service. The staff was extremely nice and the location was perfect to be able to get out and eat, shop or exercise. I would definitely stay here again.

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are happy to hear that your extended stay with us was so satisfying! It’s great that you were able to enjoy all the aspects of our hotel from the gym and amenities to our friendly staff. We appreciate you taking the time to review our property and we look forward to your return! More 

Joisey
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The inside of the hotel and rooms themselves were beautiful, although its location itself was in a business park. There are some pretty good (but not spectacular) restaurants within a short walk, and shopping and more variety a quick car ride away. We also had a catered brunch after a wedding here, which was delicious. Unfortunately, I can't impart information... More 

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We appreciate you taking the time to review our property and guest rooms. We’re happy to hear that the wedding brunch was to your liking, along with the close proximity to local restaurants and shops. We hope to host you again! More 

Walnut Cove, North Carolina, United States
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I stayed here for one night. The room was clean and spacious with a indoor atrium view but the but the room smelled musty. The bed had a "hole" on the side i slept in so it was difficult to get comfortable in at first, but once i found a comfortable spot i slept well. The room... More 

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GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for reviewing our property. We are sorry to hear about the issues with your guest room but glad you got a good night’s rest. We will share your comments about the smell and mattress with our Housekeeping team to ensure we look into that. Though you didn’t spend much time in Charlotte, we’re happy you were able to... More 

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