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All 170 Charlotte hotels

Holiday Inn Express Charlotte-Arrowood

2.5 of 5 Hotel   |   805 West Arrowood Rd, Charlotte, NC 28217 (Montclaire South)
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Holiday Inn Express Charlotte-Arrowood
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78%
Ranked #75 of 170 hotels in Charlotte
A recent review
5 of 5 stars reviewed 1 week ago
Brett S Lee's Summit, Missouri
  • Reviews (85)
  • Photos (26)
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85 people have reviewed this hotel

Traveler rating
    38
    25
    11
    9
    2
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32
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30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
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English first
Lee's Summit, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

While in Charlotte, NC to lead a 4-day engineering seminar, I visited the HIE on Arrowood Road. This Holiday Inn Express provided both my guest room and seminar facilities. My visit was just outstanding; absolutely no issues or support problems. The General Manager, Toni Sawhney, took time each day to make sure I had everything I needed to conduct by... More

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Indiana
Contributor
14 reviews 14 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The word that comes to mind here is "sufficient," as this hotel did meet the needs of our stay for two nights. BUT, there are definitely some things that could be improved for a better experience. We were pleasantly surprised to find an ample supply of towels in the pool area, which has a pretty decor and several nice pieces... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Today, 3 bananas all rotten, and no fresh ones, no apples and the apples from.last night were rotten. Rooms need redecorating, posing b peeling away, fitness room equipment filthy, as no wipes, to clean sweat. this hotel is going down hill, but they had money to spend repairing the the ground front of the building. Employees helpful and pleasant, but... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Dear steve b, Thank you for taking the time to provide feedback on your stay. It is unfortunate your experience at breakfast prevented you from fully enjoying your time at the hotel. We were pleased to see your kind comments for the staff being helpful. We take all of the reviews we receive very seriously as they allow us to... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 4, 2014

Never opens on time, bananas, either missing out old, selection overall poor, go next door hyatt, breakfast is excellent and room.cost the same. I had scrambled eggs today it was, awful, I think they make out from powder, wasn't hot barely warm. Condiments were not out, bread not out Staff are nice and helpful, rooms need upgrading old. Overall stay... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Dear steve b, Thank you for taking the time to share your feedback about your recent stay with us. Our staff always goes out of their way to be helpful and attentive to the guests and we are glad that you enjoyed their hospitality. It was unfortunate to see your stay was not as comfortable as it could have been... More

Richmond, Virginia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 2, 2014

It took over 3o minutes to check into the Holiday Inn Arrowood. I was patient. Things happen, I told the girl. I showed the clerk my confirmation number and my priority member card. The desk clerk was new and she couldn't get my credit cards to go through but finally did. I ended up calling the Priority Club number and... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Dear Tamara C, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail... More

shreveport
Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 1, 2014

I am staying at the hotel that my company chose. Reasonable price. Room was spacious and tidy. Two large beds and nice desk and couch and tv. Bed was good as far as linens go but was hard for my taste. Though many prefer a harder mattress. There were enough pillows and extra blanket in the closet. In the bathroom... More

Was this review helpful? Yes 1
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 28, 2014

We had stayed at Holiday Inn express hotels over the last few months and this was the worst. Employees were not friendly. Breakfast was poor. Decent room, shower curtain smelled of mildew. Good location to Carowinds but would never stay here again

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Dear DrP24, Thank you for taking the time to post a review of our property. We are so glad you liked the fine location of our hotel in the area. We would like to apologize for the service you received and the breakfast selections we offer fell below your expectations. We also apologize you were not well satisfied with the... More

Toronto
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 31, 2013

I had written a review of this location previously and because of its convenient location and because I liked the brand, decided to give it another chance. My experience this time was much better, possibly because it is the first time I've ever been put on the second floor, which seemed much cleaner and quieter than the first floor. The... More

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Rocky River, Ohio
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 1, 2013

This is a very nice HIExpress. We stay here often..new ,clean, pleasant employees...we just go out for breakfast. These hotels all give the free breakfasts..but the food is sooo bad, unless you like cornflakes. We stay because of the points and the fair price.

Was this review helpful? Yes
madea415, General Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Thank you very much for your kind words about the staff and about the property. I understand your sentiments about the breakfast items. I know that IHG values this kind of feedback and they are continuously looking to improve items on the breakfast bar. I would highly recommend that you share your view on the next Guest survey that you... More

Wylie, Texas
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 9, 2013 via mobile

As a Hilton Honors member, I typically stick to those chains. Not a frequent flier at Holiday Inns. My company put me up at this one. Here's my take: Exterior: clean and well kept. Able to park close to the entrance which as a single woman traveling I appreciate. Lobby: clean and well kept. Check in staff is very friendly... More

Was this review helpful? Yes 1
madea415, General Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Thank you so much for the kind review. I wanted to assure you that the tub was not unclean. Unfortunately during the initial building this property there was a period when construction ceased and the building sat dormant. During that time something occurred with a few of the tubs and what you saw was a permanent marking. We will be... More

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Additional Information about Holiday Inn Express Charlotte-Arrowood

Address: 805 West Arrowood Rd, Charlotte, NC 28217
Phone Number:
Location: United States > North Carolina > Charlotte > Montclaire South
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Charlotte-Arrowood 2.5*
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Also Known As:
Holiday Inn Express Charlotte-Arrowood Hotel Charlotte
Holiday Inn Charlotte
Charlotte Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Charlotte - Arrowood! Ideally located minutes from the Charlotte-Douglas International Airport and near I-77 & I-485, our Charlotte, NC hotel is convenient to downtown Charlotte (7 miles) and area attractions. Families will enjoy staying with us as they explore all the Queen City has to offer. Spend the day at Discovery Place or experience Carowinds theme park (4 miles) or the US National Whitewater Center (15 miles). The Bobcat's Arena, Lowe's Motor Speedway and Bank of America Stadium are minutes away for sports fans. South Park Mall and Carolina Place Mall offer a variety of shopping options. Our hotel is perfect for business travelers, as we are within minutes of many local offices and business parks. We provide you with several necessary business amenities, including a 24-hour Business Center with copy, fax and shipping services. When you stay at Holiday Inn Express Charlotte-Arrowood, be sure to take a dip in our indoor pool or enjoy a workout in our Fitness Center. We are proud to offer free high-speed Internet access throughout the hotel. ... more   less 
Number of rooms
97

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