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Holiday Inn Express Charlotte-Arrowood

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805 West Arrowood Rd, Charlotte, NC 28217
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1 room 1 guest
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Holiday Inn Express Charlotte-Arrowood
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116 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (36)
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Pennsylvania
Level Contributor
54 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here overnight while visiting NASCAR Hall of Fame. The room was clean and quiet. It wasn't that far from the city center and was a lot cheaper than staying near the Hall of Fame, The woman that was working the breakfast area was a delight. I don't think I've ever seen anyone so happy and pleasant with her job.... More 

Was this review helpful? Yes
HIE-Arrowood, Front Office Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Dear momof7pa, I would like to thank you for your recent visit to Holiday Inn Express-Arrowood. It was truly a pleasure to serve you. Our staff are skilled professionals with a strong work ethic. We would love to have the pleasure of seeing you as a regular guest. We are looking forward to your next visit and wish you the... More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed 1 week ago

Horrible horrible horrible!!!! when we first got there at 4:30 pm the rooms were not ready sat in the lobby for 1 hr to get the wrong room, paid for 2 queen beds and got 1 king bed, was told that there was no more rooms and that i could not get a refund to go somewhere else since i... More 

Was this review helpful? Yes
HIE-Arrowood, Front Office Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Dear gearldiner, We would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by services and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will... More 

Burton, Michigan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Our room was damp, smelled like mildew and wet dog, and the bathroom was covered in mold. We informed the front desk and they said they would take care of it. Their idea of taking care of it was spraying air freshener, they said they had no other rooms available. At this point seeing the mold, and the room being... More 

Was this review helpful? Yes
HIE-Arrowood, Front Office Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Please accept our sincere apologies for the inconvenience you may have experienced. Here at the Holiday Inn Express-Arrowood, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. We deeply value your relationship with Holiday Inn Express-Arrowood, and are committed to providing you with the highest level of service simply because our customers deserve... More 

syracuse
Level Contributor
69 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed July 25, 2015

I stopped here on my way to Florida overnight. Made the reservation while traveling. A bit disconcerted when they had me sign a form about not making noise - they said it was because they were full and wanted to make sure people were quiet. Not to worry - I did not hear a sound the whole night. Partially owing... More 

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Greenville, South Carolina
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 21, 2015

1. The service at this hotel was good! They were friendly and attentive. I was annoyed that I couldn't check in because my name wasn't on the reservation but neither was the person who actually checked us in. 2. The breakfast is free for a reason. They would have to pay me to eat that food. It was horrible! Seriously... More 

Was this review helpful? Yes
HIE-Arrowood, Front Office Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Dear Emily U, It is with great regret that I received your complaint regarding the breakfast and it surprises me that such an unfortunate incident has happened to one of our valued customers. I can’t describe to you how sorry and shocked I am to know about this.The Holiday Inn Express - Arrowood owes you its deepest apologies. When it... More 

Blackwood, New Jersey
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 16, 2015

Stayed here for one evening. Property is clean and the room comfortable. The desk staff was friendly and helpful. My room was cool on my arrival (a rarity - most hotels turn off air between guests). I was happy with my stay and will be back on my next trip to the area.

Was this review helpful? Yes
Haines City, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 3, 2015

We only stayed one night here but the room was spacious, clean & quiet. The staff was very helpful & pleasant. Breakfast was good & hot! This hotel has a great location close to the interstate & surrounded by a lot of great restaurants, many of which deliver!

Was this review helpful? Yes
HIE-Arrowood, Front Office Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Dear Bob F, We are very happy that you enjoyed your stay at the Holiday Inn Express - Arrowood. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

San Antonio, TX
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 17, 2015

This hotel gave us a receipt of $171.73 upon departure, but sent a charge of $191.73 to our credit card. Upon calling to dispute the charge, I was told the charge of an extra $20 was for incidentals such as in having a dog or damage to the room and would be adjusted when the room was cleaned. A day... More 

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HIE-Arrowood, Front Office Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Dear LindaCabe, On behalf of the Holiday Inn Express Arrowood, we’re sorry that you received service that prompted you to complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department... More 

Brighton, Michigan
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 30, 2015

Good location with easy expressway access. Decent parking with good lighting. Room & bathroom clean. Requested quiet location & met expectation. Bathroom door required some force to close, but worked. Heating/cooling unit fan ran all night, which was a bit annoying. Friendly front desk staff. Breakfast decent. Appreciated the fresh apples in lobby. Overall, would stay here again.

Was this review helpful? Yes
Winter Park, United States
Level Contributor
88 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 26, 2015

I'm always staying in hotels for work and usually only stay at IHG properties. Below is a list of the pros and cons: Pros: clean rooms, friendly/courteous staff, parking lot security, wifi, popcorn machine, convenience store, weekly happy hour on Monday-Wednesdays consisting of food, wine, and beer. Cons: same breakfast every day (never changes), never any fruit at breakfast, always... More 

Was this review helpful? Yes
HIE-Arrowood, Front Office Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Dear Andrew T, We wish to express our sincere thanks to you for choosing our services. Holiday Inn Express-Arrowood strives to be a leader in our field. Our staff are skilled professionals with a strong work ethic. We would like to inform you that we have already started planning for the renovation next year, We are grateful to you for... More 

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