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Holiday Inn Express Charlotte-Arrowood

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805 West Arrowood Rd, Charlotte, NC 28217
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Holiday Inn Express Charlotte-Arrowood
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Holiday Inn Express Charlotte-Arrowood
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113 Reviews from our TripAdvisor Community

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Traveler rating
    47
    33
    20
    9
    4
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42
14
9
43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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syracuse
Level Contributor
71 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

I stopped here on my way to Florida overnight. Made the reservation while traveling. A bit disconcerted when they had me sign a form about not making noise - they said it was because they were full and wanted to make sure people were quiet. Not to worry - I did not hear a sound the whole night. Partially owing... More 

Was this review helpful? Yes
Greenville, South Carolina
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

1. The service at this hotel was good! They were friendly and attentive. I was annoyed that I couldn't check in because my name wasn't on the reservation but neither was the person who actually checked us in. 2. The breakfast is free for a reason. They would have to pay me to eat that food. It was horrible! Seriously... More 

Was this review helpful? Yes
HIE-Arrowood, Front Office Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Dear Emily U, It is with great regret that I received your complaint regarding the breakfast and it surprises me that such an unfortunate incident has happened to one of our valued customers. I can’t describe to you how sorry and shocked I am to know about this.The Holiday Inn Express - Arrowood owes you its deepest apologies. When it... More 

Blackwood, New Jersey
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for one evening. Property is clean and the room comfortable. The desk staff was friendly and helpful. My room was cool on my arrival (a rarity - most hotels turn off air between guests). I was happy with my stay and will be back on my next trip to the area.

Was this review helpful? Yes
Haines City, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We only stayed one night here but the room was spacious, clean & quiet. The staff was very helpful & pleasant. Breakfast was good & hot! This hotel has a great location close to the interstate & surrounded by a lot of great restaurants, many of which deliver!

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HIE-Arrowood, Front Office Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Dear Bob F, We are very happy that you enjoyed your stay at the Holiday Inn Express - Arrowood. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

San Antonio, TX
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 17, 2015

This hotel gave us a receipt of $171.73 upon departure, but sent a charge of $191.73 to our credit card. Upon calling to dispute the charge, I was told the charge of an extra $20 was for incidentals such as in having a dog or damage to the room and would be adjusted when the room was cleaned. A day... More 

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HIE-Arrowood, Front Office Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Dear LindaCabe, On behalf of the Holiday Inn Express Arrowood, we’re sorry that you received service that prompted you to complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department... More 

Brighton, Michigan
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 30, 2015

Good location with easy expressway access. Decent parking with good lighting. Room & bathroom clean. Requested quiet location & met expectation. Bathroom door required some force to close, but worked. Heating/cooling unit fan ran all night, which was a bit annoying. Friendly front desk staff. Breakfast decent. Appreciated the fresh apples in lobby. Overall, would stay here again.

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Winter Park, United States
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 26, 2015

I'm always staying in hotels for work and usually only stay at IHG properties. Below is a list of the pros and cons: Pros: clean rooms, friendly/courteous staff, parking lot security, wifi, popcorn machine, convenience store, weekly happy hour on Monday-Wednesdays consisting of food, wine, and beer. Cons: same breakfast every day (never changes), never any fruit at breakfast, always... More 

Was this review helpful? Yes
HIE-Arrowood, Front Office Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Dear Andrew T, We wish to express our sincere thanks to you for choosing our services. Holiday Inn Express-Arrowood strives to be a leader in our field. Our staff are skilled professionals with a strong work ethic. We would like to inform you that we have already started planning for the renovation next year, We are grateful to you for... More 

Kinston, North Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 22, 2015

Extremely clean room, friendly and accommodating staff and wonderful complimentary breakfast. Plenty of parking and a clean, well lit parking area. Will definitely remember the Holiday Inn Express - Arrowood next year!!

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Havre de Grace, Maryland
Level Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed May 12, 2015

I was only in this hotel for two nights. So I did not get a chance to use all the facilities. The room was comfortable and clean. The furniture was in good shape but the room itself looks like it is due renovation. The carpet was worn, had some wrinkles and tears in it. The bathroom had some cracks in... More 

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HIE-Arrowood, Front Office Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. The hotel is already in the process with renovations, should be coming up shortly. We hope you will visit us again. More 

Indianapolis, IN
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 21, 2015

It's nice to have free WIFI, but not great if the free WIFI has a complicated password you have to type in every day after midnight, and where the complicated password changes completely on Sunday morning and you have to call the front desk to get the new password. The beds were much too soft. This may be a personal... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Charlotte-Arrowood, responded to this review

Dear Turning_in_circles, Thank you very much for taking the time to share your feedback. We always strive to provide great service and comfortable accommodations to all of our guests, however, it seems that we were not able to execute an exemplary hotel stay experience due to the bed which is not up to your par and some of the room... More 

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