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All 170 Charlotte hotels

Four Points by Sheraton Charlotte

3.0 of 5 Hotel   |   315 E Woodlawn Road, Charlotte, NC 28217
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Ranked #99 of 170 Hotels in Charlotte
A recent review
4 of 5 stars reviewed 4 days ago
indu36 Whitchurch-Stouffville, Canada
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178 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Whitchurch-Stouffville, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

For a 3-star hotel this is one of the better Four Points I've ever stayed in. Clean rooms, great beds, complimentary water and friendly service. One of the closest places to the airport it also provides complimentary shuttle to and fro.

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New Bern, North Carolina
Top Contributor
127 reviews 127 reviews
14 hotel reviews
69 helpful votes 69 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Got stuck here after USAirways canceled (again) our flight home. Tall man who checked us in showed no welcoming attitude and simply gave us room keys. Despite the fact that we indicated how tired and hungry we were, he made no effort to suggest anything. When I asked about an emergency toiletries kit since our bags were stuck at airport,... More

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Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear winemac, Our team strives to provide great service and comfortable accommodations especially for our guests held over from delayed flights, and we are sorry you did not have comfortable experience. While we greatly wish you had a better stay, this information is helpful for us to identify areas to improve and will share your comments with our team to... More

Naples
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 12, 2014

We stayed her for one night as we were traveling to Virginia and it was ok. Not much for restaurants in the immediate area. The rooms are small and it is an older building. The bed was nice and we were able to get a good nights rest. If I were staying longer, we would have found a better place.

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Joliet, Illinois
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 8, 2014

We got stranded by the airline and they put us up here. We only stayed a short time, but the staff was nice and helpful. We got a king room and the bed was extremely comfortable. I have never slept on a bed as comfortable as the one they had. We would like to have one of those at home.... More

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Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 1, 2014

I chose this hotel for an annual "guys trip" that our group and I haven taken the last 8 years. This year, we planned to visit the Charlotte, NC area, and attend the Steelers vs. Panthers game at Bank of America Stadium. I am a long time SPG member, and have stayed at Four Points properties in the US, and... More

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Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear Brian M, We are delighted you and your friends chose to stay at our hotel for your annual guys trip and are even more pleased that you loved your experience with us. It’s very important to our team to provide our guests with the best service, and we will congratulate Brooke on making your visit memorable. Thank you for... More

Newark
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 1, 2014

We missed our connecting flight, the airline (USAirways) put us up. We expected some hole -in-the-wall because the airline was paying. The hotel was nice but the gentleman at the front desk (10:00PM) was terrific. Amir R. was so nice, accommodating and helpful, it took the edge off a very bad day. He also made a very good recommendation for... More

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Daytona Beach, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 21, 2014

it is not in a very good part of charlotte. The pool has beer cans all over the place. The pool is very poorly managed.The rooms were awful , they had a air conditioning thing that made this rattling sound that kept me up all night. When morning came they wouldn't let uss eat breakfast because the staff were eating... More

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Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear Reece S, We apologize for the inconveniences you experienced during your recent stay. Our dedicated team strives to create a relaxing and accommodating environment for each guest, and so we are sorry that was not your experience. Rest assured, we have shared your feedback with our team to ensure this does not occur in the future. Thank you for... More

1 review
2 of 5 stars Reviewed September 18, 2014

Unfriendly front desk staff. The breakfast for $8.95 was terrible. The hot water for tea had dead flies floating. The fruit in the breakfast bowl had flies in it as well. Overall not impressed with this hotel.

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Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear Jayesh P, Thank you for your honest feedback. We are always looking for ways to improve our hotel and services and sincerely apologize for your disappointed with our restaurant as what you described does not reflect the standards we uphold. This information will be communicated in order to improve future guest experiences. We hope that you will give us... More

GREENEVILLE, TENNESSEE
Top Contributor
66 reviews 66 reviews
27 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 14, 2014 via mobile

Nice older property with great customer service. Room was clean and well equipped with no issues. The bedding was extremely comfortable and room was ample size. The staff seemed to take pride in the property and were constantly cleaning the common areas. Do not hesitate to eat or order room service from the restaurant! Normally, I do not eat at... More

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Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear CATHYRT, We are delighted to hear we exceeded your expectations during your recent stay with us and enjoyed our clean and comfortable guest rooms and delicious restaurant. Our team strives to provide excellent service, so we are happy you interacted with our friendly team to make your stay pleasurable. Thank you for sharing your experience with us, and we... More

Denver, Colorado
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 4, 2014

As a gold member in SPG, I asked about the availability of an upgraded room. After confirming rooms were available, the desk clerk told me, "the management of this hotel refuses to acknowledge SPG status and will not allow upgraded rooms.

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear bayou-techie, Thank you for taking the time to provide us with your feedback. We sincerely apologize that your SPG status was not recognized. SPG recognition is always at the forefront in our associate training as that is and vital aspect of making the guest experience come to life. Our General Manager, Charles Simon, would love the opportunity to further... More

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Additional Information about Four Points by Sheraton Charlotte

Address: 315 E Woodlawn Road, Charlotte, NC 28217
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Charlotte 3*
Number of rooms: 132
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Also Known As:
Four Points By Sheraton Charlotte Hotel Charlotte
4 Points By Sheraton Charlotte
Four Points Charlotte
Sheraton Charlotte
Charlotte Four Points
Charlotte Sheraton

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