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Four Points by Sheraton Charlotte

3.0 of 5
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315 E Woodlawn Road, Charlotte, NC 28217
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Four Points by Sheraton Charlotte
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233 Reviews from our TripAdvisor Community

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Traveler rating
  • 36
  • 66
  • 52
  • 53
  • 26
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
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Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago

Good location, some staff very good. Nice soap/shampoo dispenser in the shower - shame it was empty ... Checked in Thursday night, room on sixth floor. Good internet wifi until late Friday night - then it died. Front desk said that they routinely received complaints about wifi from 6th floor, and there was nothing he could do. Clean room and... More 

Thank Henry N
Johnsburg, Illinois
1 review
3 of 5 stars Reviewed October 19, 2015

Our flight went out at 515 am and was told we would have to take a taxi to airport the shuttle was not available to take us. It cost us 21.00 dollars for 2 people to airport. We were upset that free shuttle is advertised and yet we had to pay for taxi to airport.

Oak Lawn, Illinois
Level Contributor
5 reviews
2 of 5 stars Reviewed October 15, 2015

We arrived to the hotel mid morning and checked in and checked our bags as the rooms were not ready yet. We Went onto our days activities and returned about 11:00 pm only to find that our rooms had been cancelled and re-sold by this hotel because Travelocity's credit card was denied. (I had paid for these rooms with Travelocity... More 

Thank Russell G
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear Russell G, We genuinely apologize for the inconveniences you experienced with our hotel. It is certainly never our intention to have overflow, but unfortunately complications arise on occasion that caused us to move your reservation. I assure you, providing excellent service to our guests is a top priority to our team, and we are sincerely sorry you were not... More 

Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 14, 2015

Power went out and there weren't any rooms anywhere. Called in and received a room and a decent rate for a last minute stay. Hotel lobby was decorated nicely and the gentleman working the desk was very courteous and kind. The rooms were just average nothing special. They were dated. The bedding was nice and the bed comfortable but nothing... More 

Thank Gotowork04
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 12, 2015

Linens are wonderful and fluffy and room was very clean. They don't have traditionally toiletries - they have a dispenser that hangs in the shower. The shampoo and body wash seem like they are the exact same thing and it all smells like axe body spray which I personally hate. They staff was friendly but also a little off-putting.theyhave

Thank Lindsey H
Mesa, Arizona
Level Contributor
101 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed October 3, 2015

Hotel is newer and fairly nice and clean. Service was subpar though. Placed me in a room across from grand ballroom and there was event going on. Very loud. Room service was supposed to come within 30 mins or free. After close to an hour I called and the gal that answered the phone said, "oh sorry we forgot." Free... More 

Thank Wayne S
Navarre, Florida
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 2, 2015

While traveling on business I got stuck because my US Air flight was late. I called the hotel and Jeff answered the phone. He really handled it well. There where a lot of people that were calling the hotel, because of delays for the night (as I saw when I got there). The hotel was very clean and it looks... More 

Thank PageTravelxxxxx
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear PageTravelxxxxx, We’re glad our hotel exceeded your expectations and found great comfort during your unexpected layover. Thank you for taking the time to share your experience with us, and we hope to host you again should you return to Charlotte in the future. All the best More 

Virginia Beach, Virginia
Level Contributor
187 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
2 of 5 stars Reviewed September 30, 2015

This hotel by every appearance seemed good, possibly even above average. But as I will detail there are enough issues to rate it below par in my book. This stay was complimentary by US Airways because my flight was delayed. I was forced to stay over and it was beyond my control as to which hotel would be chosen. The... More 

Thank J David H
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear J David H, We aim for all our guests to have a comfortable and clean space, and we take your review very seriously. Cleanliness is a priority for our team, and we sincerely apologize for what you encountered as this does not reflect our standards. Rest assured, we have addressed your comments with our team to ensure future improvement.... More 

Seattle, Washington
Level Contributor
249 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed September 26, 2015

This hotel is very close to the railway line that goes to the Uptown downtown area. The night time auditor was called by me , and I asked him about what kind of weather was expected, and another question. He told me that he is getting off in five minutes, and will not be able to answer my questions. My... More 

Thank Globetrotter10079
Denver, Colorado
Level Contributor
83 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed September 17, 2015

I normally don't stay at this location when visiting Charlotte, but had no other good choice other than staying with Hilton for this date. I read some reviews on TripAdvisor talking about problems with the airport shuttle and the cleanliness of the rooms when I booked it. I should have heeded the warnings. I showed up at the airport at... More 

Thank SPGPlatTraveler
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear SPGPlatTraveler, As a loyal SPG guest, you know our standard of delivering exceptional service to our guests, and we sincerely apologize this was not your experience. We are deeply concerned about your disappointments with our hotel, and our General Manager, David Bean, would like the opportunity to personally amend your experience. Should you like, please contact him directly at... More 

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Hotel & grounds (4)
Dining (3)
Pool/beach area (2)
Room/suite (4)
View from room (4)
Other (3)
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