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All 170 Charlotte hotels

Residence Inn Charlotte SouthPark

3.0 of 5 Hotel   |   6030 Piedmont Row Drive South, Charlotte, NC 28210 (Barclay Downs)
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Ranked #59 of 170 Hotels in Charlotte
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142 reviews from our community

Traveler rating
    53
    53
    20
    7
    9
See reviews for
35
29
14
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Residence Inn Charlotte SouthPark
See the most recent reviews
Charlotte, North Carolina
Top Contributor
95 reviews 95 reviews
18 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed December 26, 2012

This is the perfect spot to put up your out of town family when they come visit for a wedding, bat mitzvah or other event. The suites are all updated, as is the lobby/lounge and outdoor patio area. It's within spitting distance of Southpark mall, Wholefoods and dozens of restaurtants and shots, but because it's tucked away on a side... More

Was this review helpful? Yes
ricltsp, General Manager at Residence Inn Charlotte SouthPark, responded to this review

Thank you for your response. We really appreciate the feedback and are pleased that you enjoyed your stay with us. I have shared your comments with our staff. We hope that the next time you need hotel accommodations you choose us. Have a great 2013. More

Columbia, South Carolina
Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 19, 2012 via mobile

After calling and reserving a room for two queen beds, we checked into a room with a queen bed and a fold out couch. Not what I was told on the phone. We went back downstairs and the front desk clerk would not put us in a room with two queen beds. He also was quite rude and didn't seem... More

Was this review helpful? Yes 2
ricltsp, General Manager at Residence Inn Charlotte SouthPark, responded to this review

Thank you for your feedback on your stay in December. We are very sorry for the misunderstanding that occurred with our room types. This property does not have the traditional single rooms with two double/queen beds. We have never advertised this type of room at our property or on any of our websites. I have spoken to the desk associate... More

Greensboro,NC
Top Contributor
187 reviews 187 reviews
186 hotel reviews
182 helpful votes 182 helpful votes
5 of 5 stars Reviewed November 21, 2012

Being used to the old style Residence Inns (apt like complex), I was not expecting a newer multistory hotel ... but that is what this is. As a Gold member of Marriott, was upgraded to a two bedroom which was great since there was four of us. The room was perfect size with two bathrooms, two bedrooms and a living... More

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Naples, Florida
1 review
5 of 5 stars Reviewed November 20, 2012

I recently stayed at this property for 10 days. I found the hotel and staff to be excellent. The staff was always willing to help and was very responsive to my requests. My room was always clean and well maintained. I would highly recommend this property and will stay there again.

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Raleigh
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 28, 2012

I travel 3 out of 4 weeks of every month and usually try to stay at Marriott properties. I had never stayed at this property before and will not again. The management and remaining staff was not friendly. When I arrived at 4p to check in, they were having their floors cleaned and they were soapy and wet. Both entrances... More

Was this review helpful? Yes
ricltsp, General Manager at Residence Inn Charlotte SouthPark, responded to this review

Thank you or taking the time to review our hotel. We appreciate both positive and negative feedback and use this feedback to improve our service and product. I would like to apologize if I offended you in any manner. That is totally out of character for myself or any of our associates. I do realize that the timing of our... More

Charleston, South Carolina, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 6, 2012

After making a reservatation via Priceline hotel would not give us a room with two beds even though my husband is recently seriously injured and needs his own bed. We ended up in room 206 and I was forced to sleep on the pull out sofa which bruised my ribs and made for a horrible night. Hot tub was FILTHY,... More

Was this review helpful? Yes
ricltsp, Front Office Manager at Residence Inn Charlotte SouthPark, responded to this review

I am sorry to hear about your husband's injury. I am even sorrier to learn that we did not live up to your expectations. We are an all suite hotel meaning ALL of our rooms have only ONE queen bed with a pull out sleeper sofa or ONE king bed with a pull out sleeper sofa. We also have a... More

Greensboro, NC
Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 30, 2012

We stayed on the first floor in a studio suite. The room is a nice, large size, however, not clean. I cleaned 6 cobwebs from above the bed and next to the towel rack in the vanity area. I also killed 3 critters during our two-night stay. The room's air vents were rusted and the wall surrounding the vents were... More

Was this review helpful? Yes 1
ricltsp, General Manager at Residence Inn Charlotte SouthPark, responded to this review

While we strive to exceed each and every guests expectations, we clearly failed to do that in this situation. We definitely will review our cleaning processes to find out why this room was in that condition. I do appreciate your feedback and have shared this with our leadership team. They are confident in making each and every room great and... More

Charlotte, North Carolina
Contributor
19 reviews 19 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 16, 2012

My family of 4 stayed in a 2br, 2 bath suite for 5 nights during relocation to Charlotte Room 317 We were extremely disappointed with this hotel. The hall smelled like a diaper genie for most of the stay. The tub was rusting and looked unclean. The doors had dark finger prints all over them. The art work in room... More

Was this review helpful? Yes 1
ricltsp, General Manager at Residence Inn Charlotte SouthPark, responded to this review

We are greatly disappointed that your room did not meet your expectations. As I alluded to in my email to you last week, your room should not have been sold. Our housekeeping and maintenance departments should have never let that room become available to sale. I do apologize for inconvenience that we may have caused you. It is our intention... More

Columbia, SC
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 2, 2012

Just stayed at this location with three of my girlfriends. The two bedroom suite that we had only had queen size beds as an option. This location would've been outstanding had we had the option to sleep in king size beds, which all of us are used to. The room itself was lovely. Kitchen was great to have. Would have... More

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Greensboro, North Carolina
Top Contributor
98 reviews 98 reviews
18 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed August 2, 2012

I stayed here last weekend for work because the hotel where my conference was being held was booked. I am so glad! Although this hotel is right across from the mall, it's set far enough back that it's really quiet. The bed was so comfortable I actually chuckled when I got in. Everything was very clean and well-taken-care-of. I didn't... More

Was this review helpful? Yes 1
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Additional Information about Residence Inn Charlotte SouthPark

Address: 6030 Piedmont Row Drive South, Charlotte, NC 28210
Location: United States > North Carolina > Charlotte > Barclay Downs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Charlotte SouthPark 3*
Number of rooms: 152
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Also Known As:
Residence Inn Charlotte Southpark Hotel Charlotte
Charlotte Residence Inn

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