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Courtyard Charlotte Billy Graham Parkway

#13 of 171 Hotels in Charlotte
Certificate of Excellence
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321 West Woodlawn Road, Charlotte, NC 28217
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Courtyard Charlotte Billy Graham Parkway
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Courtyard Charlotte Billy Graham Parkway
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Courtyard Charlotte Billy Graham Parkway
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171 reviews from our community

Traveler rating
    106
    44
    13
    5
    3
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28
25
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69
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Knoxville, Tennessee
1 review
5 of 5 stars Reviewed yesterday NEW

Our flight with US Airways was canceled on May 22 while flying through Charlotte to Knoxville. We called the hotel for a pick up and with minutes the shuttle had arrived. there were a bunch of us from the flight staying at the hotel. Colt was our shuttle driver and he checked us in. He was friendly and was a... More 

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 6 days ago NEW via mobile

The room stunk like bad body odor. The blankets are thin so I felt like there wasn't much to keep me comfortable. Even though we would leave money on the bed for room service each day, they would leave only 1 towel...there's two of us. Over all I wasn't happy here. Glad we're checking out today.

Was this review helpful? Yes
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

I would like to personally apologize for your experience. Your experience is not typical and I would love to gather some additional feedback from you and make it right for you. I will use this information as a training tool with our team. We will work hard to improve and would like the opportunity to be your hotel of choice... More 

Orlando, Florida
Top Contributor
53 reviews 53 reviews
38 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

I would stay here again and would recommend this property to others. I checked in after 10pm on 3/31/15 and was greeted by two males. They were very friendly and helpful. They did a great job of engaging. My room was according was as requested and clean. The sofa was clean and room was spacious. This is the Courtyard layout... More 

Was this review helpful? Yes
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for sharing feedback from your recent visit. I was thrilled to hear about the service from Chris and Colt at the front desk and Mack in the Bistro. They truly are passionate about customer service and I cant thank them enough. We do have a huge back parking lot that can accomodate tour busses and lots of complimentary... More 

Boone, NC
Top Contributor
100 reviews 100 reviews
45 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 1 week ago

This updated Courtyard on Billy Graham Parkway / West Woodlawn is close to the airport and was very good for my pre-flight stay. A comfortable bed and good pillows made for a great night of sleep; a good weekend rate and an upgrade to a king suite made my stay even better. Nice outdoor deck and pool area. Only drawback... More 

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for the review and feedback from your recent visit. Im sorry that you werent able to dine in our Bistro on the day of your departure. I hope you will return and give us another opportunity to earn yuor business. Sincerely, Randy Rushakoff General Manager More 

London, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a night in Charlotte after a long flight from the UK. The visitor desk at the airport rang the hotel to send a shuttle pick-up for us. There are multi media boards up at the airport, but this hotel didn't feature - not sure if this is down to Marriott not getting it placed, or the airport - but... More 

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for sharing feedback from your recent visit. We do provide two complimentary shuttles to the airport to minimize pickup times. We are happy to offer shuttle service 24 hours daily. Thank you for sharing feedback that we inadvertenly had two passengers for the wrong property. Courtyard Billy Graham and Courtyard Charlotte Airport both provide shuttle service. We will... More 

Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Wow!!!!!!!! The staff at this hotel were simply exceptional. From check in to check out every encounter was friendly and professional. I am visiting from Miami, and I was left speechless! Miami has a lot to learn about standard of service. This hotel made me believe in kindness all over again. Thank you :)

Was this review helpful? Yes 1
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for posting a review and your nice comments about our team. We appreciate the opportunity to earn your business. Sincerely, Randy Rushakoff General Manager More 

Raleigh, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel makes traveling for work really easy. My check in is always pleasant and quick. From the minute you check in, this hotel receives the highest marks.The rooms are always clean, the beds are comfortable. It's close to many restaurants and attractions. Mr. Rushakoff and his staff always go above and beyond to ensure a great stay. I would... More 

Was this review helpful? Yes 1
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for sharing feedback from your recent visit. Im glad to hear your check ins are always quick and that you feel we are the best Courtyard in Charlotte. We will work hard to continue to earn your business and trust. We have rolled out a new mobile check in at Marriott and you will receive a text when... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

After calling several hotels (concert weekend) was pleasantly surprised with the hotel. Nice rooms, outdoor space with fireplace, nice pool area. Will definitely be back. One small thing, bathroom vent didn't work, but overall very nice room.

Was this review helpful? Yes 1
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for posting a review from your visit this weekend. Im glad you stayed with us and enjoyed the concert. Looking forward to earning your repeat business. Sincerely, Randy Rushakoff General Manager More 

Tucson, Arizona
Top Contributor
185 reviews 185 reviews
89 hotel reviews
181 helpful votes 181 helpful votes
4 of 5 stars Reviewed 3 weeks ago

From check in to check out this hotel receives high markings. Our check in was quick and easy. The room was clean, bed was comfortable. Staff always greeted us at the reception area as we came and went. I would stay here again. Close to lots of restaurants and the attractions we were visiting.

Was this review helpful? Yes 2
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for posting a review and photos from your recent visit. We appreciate having you and hope you will return again soon. Sincerely, Randy Rushakoff General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

The workers Steven Jordan Usa Mark Ronald Stacy. Quea and Anthony were superb in their services From the moment I stepped on ground till I got back to hotel it was a wonderful stay The workers were very attentive to my.needs

Was this review helpful? Yes 1
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for the feedback from your recent visit. I was very happy to see you calling out so many different team member by name on your review. I will be certain to share the review and commend the team for exceeding your expectations. We will work hard to be your hotel of choice in Charlotte. Sincerely, Randy Rushakoff General... More 

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