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Courtyard Charlotte Billy Graham Parkway

#13 of 171 Hotels in Charlotte
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321 West Woodlawn Road, Charlotte, NC 28217
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Courtyard Charlotte Billy Graham Parkway
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192 Reviews from our TripAdvisor Community

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Traveler rating
    117
    52
    15
    5
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Tallahassee, Florida
Level Contributor
87 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Clean, staff friendly, especially the front desk. Love the restaurant in the hotel. Convenient after a long travel day. Will be back. Located in a decent area. This looks like one of their newer hotels.

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Carrboro, North Carolina
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

My organization held a 2-day meeting for 16 people at this hotel. We had very basic needs (meeting room space for 16, LCD projector, coffee/sodas), but the hotel staff did a great job. The first morning, the person responsible for room setup came to check and make sure we had what we needed. When I needed additional chairs the second... More 

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Montrose, New York
Level Contributor
192 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The facilities are first class, well kept and the service is terrific. The staff is friendly in a personal way, not the distant professional way hotel workers usually are. Everyone was helpful and nice, but, especially Havanna at the front desk and Diane in the bar. The location is just about perfect right off I485 on Route 521; you can... More 

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Charleston, West Virginia
Level Contributor
127 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is clean throughout and the rooms are comfortable. The check-in and check-out were swift and easy with friendly service. The only issue I didn't find terrific was the parking situation as the parking lot in front is small and we were compelled to park in the rear. The parking lot was dimly lit but otherwise no issues arose.

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Mansfield, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the shuttle driver who picked me up at the airport, the front desk clerk, Food and Beverage staff to the GM, everybody at this hotel goes above and beyond. The room was clean and in good shape and the food was great. I have found my home away from home when ever I am in Charlotte. Thanks again.

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for the feedback and for giving us the opportunity to be your home hotel in Charlotte. We appreciate your business and look forward to your return. Sincerely, Randy Rushakoff General Manager More 

Colchester, Vermont
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel recently hosted an important event for my organization where we brought teams in from 10 locations around the country for an intensive two-day planning activity. The general manager and site staff provided outstanding support to make our time together efficient and effective, helping us achieve excellent participant evaluations of the event. All staff were extremely friendly and available... More 

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for entrusting our team with your important event. We appreciat the opportunity to be of service and hope you will return. Sincerely, Randy Rushakoff General Manager More 

Baltimore, Maryland
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was warmly welcomed and the staff went out of their way to make sure every request was fulfilled. Check in was efficient and easy and my room clean and comfortable. In the morning, even though I had to leave for the airport at 6am, the kitchen staff made me an egg sandwich exactly as I wanted it and packed... More 

Was this review helpful? Yes 1
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for posting a review of your experience. Courtyard was built for business travelers by business travelers. We appreciate your business and hope you will return soon. Sincerely, Randy Rushakoff General Manager More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Nikki K. our sales manager was outstanding! One of the best managers I've worked with. She was attentive, responsive, and available for the entire 2 day meeting. She adjusted her work hours to accommodate our large meeting and checked on the staff hosting the institute along with the participants. The staff in the bistro was outstanding, they knew our orders... More 

Was this review helpful? Yes
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for sharing feedback from your experience. We appreciate the opportunity to host your meeting and sleeping rooms. Thank you for the kind words about our team. I will be certain to praise Nikki and Paulette for a job well done. Sincerely, Randy Rushakoff General Manager More 

Uniontown, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is one of the nicest hotels I have stayed in. The rooms are big, the pool and hot tub are large, and the outdoor seating area with fireplace is beautiful. The restaurant serves amazing burgers and great drinks. My only complaint was the early wake up when the fire alarm went off! Lol... there was a fire in the... More 

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Than you for the business and for posting a review of your recent experience. I am sorry for the disturbance on Sunday morning. All has been repaired and the emergency system functioned as intended. We did not have an actual fire, rather some smoke from a compressor for the walk in cooler. Im glad to hear your enjoyed the restaurant... More 

Columbia, South Carolina
Level Contributor
125 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Enjoyed my stay at the CY Billy Graham. Close to 77, Woodlawn Lynx station, and downtown. Check in was excellent, guys at the front desk answered all my questions, very professional, and extremely nice. Hotel is older, but still very nice. Very busy street and sort of hard to enter, but after a few U-turns we figured it out. Room... More 

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for sharing feedback from your recent experience. We are at a busy intersection and rush hour traffic can be a difficult U turn indeed. We are happy to provide two complientary shuttles and would be happy to transport guests to/from the Airport. some local area shops and restaurants, and the LYNX Light Rail which runs from Pineville to... More 

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