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All 170 Charlotte hotels

Courtyard Charlotte Billy Graham Parkway

321 West Woodlawn Road, Charlotte, NC 28217
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87%
Ranked #14 of 170 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Josh H Charlotte, North Carolina
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112 reviews from our community

Traveler rating
    66
    31
    10
    2
    3
See reviews for
16
13
12
49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

First class all the way. Zerick started it off bringing us to the hotel. He made everyone on the van feel like we were top priority. Front desk and the Bistro was the same way. I would recommend this hotel to everyone.

Was this review helpful? Yes 1
Birmingham, Alabama
1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

I've stayed at this property multiple times and have listed it as a favorite; largely due to the super friendly staff at the Bistro. No matter the hour of day, they'll accommodate all my dietary requests. Most recently- Destiny at the Bistro was such a pleasure to help me out with my some super breakfast recommendations. Only downside is the... More

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Chesterfield, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was a true example of Sout hern Hospitality!!! ▪ The room was very comfortable clean and the cleaning staff were helpful. ▪ Front desk staff were polite. Stephen Langoya and especially CHRIS WALKER treated us like our personal consierge. Chris knew how to find everything! ▪ We wish we vould rate it a 100. (We are very picky)

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Senior Contributor
23 reviews 23 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here on business and was here for two weeks. I had one of the suites, and it was a nice room with new furniture. I had only one issue while staying here. The internet access is not particularly fast. I had access to the Gold and Platinum status access, however I have had much faster speeds in South... More

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for providing feedback. I appreciate you calling out Destiny by name. I will commend her for a job well done. She is very passionate about Starbucks and many guests rave about her service. I hope you will return soon. Sincerely, Randy Rushakoff General Manager More

Huntsville, Texas
Top Contributor
76 reviews 76 reviews
23 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Did I accidentally get put into their ugly sister hotel next door? All these great reviews by others don't match my experience. Maybe their friends are writing the reviews. Arrival--LOUD music coming from their meeting room, rumbling the walls. Did I just walk into a nightclub? For dealing with that, those of us looking for a quiet hotel experience should... More

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for providing feedback from your recent visit. I was disappointed to hear of your experience and want to personally apologize. We have been very proud of our accomplishments this year but clearly fell short of both your and our expectations on this visit. The night of your arrival we had an event in our meeting room. We typically... More

Augusta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Clean apartment, new furniture, polite employees, very good. Very well located, close to the mall, outlet, downtown and I-77. I would recommend to anyone who goes to Charlotte. Very good price for it.

Was this review helpful? Yes 1
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

I appreciate you sharing feedback from your stay. Thank you for giving us the opportunity to earn your Charlotte business. Sincerely, Randy Rushakoff General Manager More

1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent attitude towards treating the guests with respect and attention by the whole staff. Especially Destiny in the Bistro. She makes people feel at ease. The van service is excellent. Very quiet atmosphere.

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for the great review about Destiny, our bistro and shuttle service team. I will be sure to commend them. I hope you will return soon. We are excited to transform Thursday, Sunday, and Monday nights into Football nights in our bistro. Come join us for the big games and some popcorn as we aim to help you relax... More

Clovis, California
1 review
5 of 5 stars Reviewed 3 weeks ago

This was a great place to stay on our recent trip to Charlotte. Everyone on staff was helpful however the two ladies in the Bistro- Destiny and Lesa went out of their way to provide excellent service. True southern hospitality.

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for sharing feedback from your recent visit. I'm so proud to hear of your experience. Thank you for calling out Destiny and Lesa by name. I will be certain to thank them for a job well done. We appreciate your business and hope you will return soon. Sincerely, Randy Rushakoff General Manager More

1 review
5 of 5 stars Reviewed 4 weeks ago

Colt Gerdes was great! He is an example of service excellence. My friend and I stayed the weekend prior and was too tired to leave, Colt got us a room at a fairly decent price! Thanks again. The hotel is a great location! 10 mins from just about everything

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for sharing your feedback from your recent visit. Thank you for calling out Colt by name. He is a true rockstar about customer service and has helped us improve since joining the team. We are very fortunate to work with him and I will be certain to commend him for a job well done. I hope you will... More

Salt Lake City, Utah
Top Contributor
135 reviews 135 reviews
77 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is a nice Marriott property and the rooms and amenities are what one would expect. The location is convenient, but not perfect. No worry, they have an accommodating shuttle driver. Plus, being a bit away from the airport and from downtown offered a much quieter venue. Great beds, clean room, good wifi, good on-site dining. But the staff--from... More

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for the kind comments from your recent visit. Im very proud to hear your comments and feel very fortunate to work alongside this team. I hope you had a great trip home and will return soon. Our team will be very appreciative to hear your review. Sincerely, Randy Rushakoff General Manager Marriott Courtyard Charlotte Billy Graham More

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Additional Information about Courtyard Charlotte Billy Graham Parkway

Address: 321 West Woodlawn Road, Charlotte, NC 28217
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Number of rooms: 175
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