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All 170 Charlotte hotels

Courtyard Charlotte Billy Graham Parkway

321 West Woodlawn Road, Charlotte, NC 28217
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87%
Ranked #13 of 170 Hotels in Charlotte
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Neda P Yorktown, Virginia
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118 reviews from our community

Traveler rating
    70
    33
    10
    2
    3
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16
14
12
52
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Yorktown, Virginia
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The bed was comfortable, the bathroom was clean, and the room was spacious. The staff were all friendly and treated me like a long lost family member. It is close to the interstate, and the free wifi and popcorn were a nice touch. I cannot recommend here highly enough.

Was this review helpful? Yes
Rolesville, North Carolina
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Our hotel overbooked and sent us here for one night. Everything was clean and spacious, and the bed was amazingly comfortable. Went back to the Sheraton the second night, and the beds were less comfy there!

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Spacious room with beautiful bath and comfortable bed, beautiful common spaces including outdoor fire pit, pool and hot tub. Missing was the in-room refrigerator, though there was a space for it beneath the microwave. Only complimentary coffee was in room with powdered creamer. These days I've come to expect free coffee in the lobby.

Was this review helpful? Yes 2
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for sharing your experience. We appreciate the opportunity to earn your business and feedback helps us know where to better utilize resources. Our Courtyard Brand has gotten a lot of feedback indicating the need for better coffee and signed on as a partner with Starbucks. We do have the ability to brew fresh coffee and specialty drinks including... More

connecticut
1 review
5 of 5 stars Reviewed 2 weeks ago

Hotel was nice, courtyard is lovely, blankets are fluffy. Everyone was nice especially Austin the van driver and the gentleman who checked me in, sorry I didn't get his name but he was I think from Africa, around 52ish and working afternoon oct. 7.

Was this review helpful? Yes
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for providing feedback of your experience. Thank you for calling out the service provided by Austin and Stephen. Im very proud of their achievements and will be certain to praise them at our team meeting October 24th. Sincerely, Randy Rushakoff General Manager Marriott Courtyard Charlotte Billy Graham More

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

I want to give a big shout out to Destiny who works behind the bar area at the Marriott Courtyard Billy Graham Parkway. Destiny was actually working as the breakfast time had ended and I was working on the computers near by. I had my own water jug and asked her politely if she would mind giving me some ice... More

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Hello Ms. Hicks, Thank you for sharing a great interaction with Destiny. As you read through some of our other reviews you get a real feel for her passion and customer service. Im so proud of her accomplishments and thankful to get to work with her daily. She makes a fantastic Pumpkin Spice Latte too! Regards, Randy Rushakoff General Manager More

Charleston, South Carolina, USA
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is very convenient to I-77, Charlotte Airport, Carowinds and not too far from PNC Music Pavillion. The staff was friendly and helpful. The rooms were very clean, beds super comfortable and hotel was relatively quite. Definitely a nice stay. Their outdoor seating area...nice seating, outdoor fireplace...very pretty and comfortable. Pool next level down and shaded but looked nice.... More

Was this review helpful? Yes
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for the great review. We have a great location near all the action. Within 5 miles of our hotel is the central business district (Uptown), sports & concerts venues, world class shopping in Southpark, Charlotte Douglas International Airport and Carowinds theme park. I hope you will return and come support our Carolina Panthers and Charlotte Hornets. Both teams... More

Charlotte, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First class all the way. Zerick started it off bringing us to the hotel. He made everyone on the van feel like we were top priority. Front desk and the Bistro was the same way. I would recommend this hotel to everyone.

Was this review helpful? Yes 2
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for the great review. Im so proud of Zerick and his ability to connect with our guests. Im glad you had a great stay and hope you will return soon. I will thank him for a job well done. Sincerely, Randy Rushakoff General Manager More

Birmingham, Alabama
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

I've stayed at this property multiple times and have listed it as a favorite; largely due to the super friendly staff at the Bistro. No matter the hour of day, they'll accommodate all my dietary requests. Most recently- Destiny at the Bistro was such a pleasure to help me out with my some super breakfast recommendations. Only downside is the... More

Was this review helpful? Yes
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for the kind comments about the Bistro and particularly Destiny. She is a true superstar and we are so proud of her. Sincerely, Randy Rushakoff General Manager More

Chesterfield, Virginia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a true example of Sout hern Hospitality!!! ▪ The room was very comfortable clean and the cleaning staff were helpful. ▪ Front desk staff were polite. Stephen Langoya and especially CHRIS WALKER treated us like our personal consierge. Chris knew how to find everything! ▪ We wish we vould rate it a 100. (We are very picky)

Was this review helpful? Yes 3
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for sharing feedback. I will read your review in our next staff meeting and be certain to praise Stephen and Chris for a job well done. Thanks for your business! Randy Rushakoff General Manager More

Senior Contributor
23 reviews 23 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 12, 2014

I stayed here on business and was here for two weeks. I had one of the suites, and it was a nice room with new furniture. I had only one issue while staying here. The internet access is not particularly fast. I had access to the Gold and Platinum status access, however I have had much faster speeds in South... More

Was this review helpful? Yes 1
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for providing feedback. I appreciate you calling out Destiny by name. I will commend her for a job well done. She is very passionate about Starbucks and many guests rave about her service. I hope you will return soon. Sincerely, Randy Rushakoff General Manager More

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Additional Information about Courtyard Charlotte Billy Graham Parkway

Address: 321 West Woodlawn Road, Charlotte, NC 28217
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Number of rooms: 175
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