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Courtyard Charlotte Billy Graham Parkway

321 West Woodlawn Road, Charlotte, NC 28217
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Certificate of Excellence 2014
Courtyard Charlotte Billy Graham Parkway
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Courtyard Charlotte Billy Graham Parkway
Courtyard Charlotte Billy Graham Parkway
Courtyard Charlotte Billy Graham Parkway
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133 reviews from our community

Traveler rating
    80
    37
    10
    3
    3
See reviews for
20
15
12
59
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 4 days ago NEW

Very clean and courteous staff made my stay very enjoyable. The décor of the hotel and rooms were just like the pictures that are posted, and the room had a very fresh smell. It is located close to airport, downtown area and close to amusement park. The hotel wasn't overpriced and I will absolutely stay here again the next time... More 

Was this review helpful? Yes
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for the great comments. Have a Happy Holiday Season. Randy Rushakoff General Manager More 

Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My son and I stayed here on the last night in a series of college tours/Marriott Courtyards. As several of the reviewers have mentioned, the staff was excellent! The woman at the front desk (black woman in her 30s? - wish I could remember her name) was awesome! Very professional and helpful. We decided to return our rental car early,... More 

Was this review helpful? Yes
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Congrats on your son's College tours. As a parent I cant think of too many more exciting times than seeing the success of your child. Thank you for the great comments. We appreciate you giving us the opportunity to earn your business. Happy Holidays! Randy Rushakoff General Manager More 

Davenport, Iowa
Top Contributor
123 reviews 123 reviews
79 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel to catch an early morning flight from the Charlotte Airport. And try as I might I cannot think of a single thing I did not like. They have a restaurant/grill/bar in the hotel. Nothing fancy but you can easily get some food. They have impeccably clean rooms; clean, comfortable and equipped with free wifi. The... More 

Was this review helpful? Yes
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for sharing feedback from your recent visit. Im sorry that you were disturbed by a noisy guest. I will review our noise disturbance procedures with our third shift team to ensure all guests have the opportunity for some quiet relaxful sleep. I hope you will give us another opportunity to earn your business soon. Sincerely, Randy Rushakoff General... More 

Cleveland, Ohio
1 review
4 of 5 stars Reviewed 2 weeks ago

Management of this hotel corrected a case of bad judgement by one of its employees by reaching out to us after the Thanksgiving Holiday. Randy, the hotel Manager was aware of our problem and took care of it. I've stayed at Marriott Hotels quite a bit over the years and have always been happy. It's a mark of a well... More 

Was this review helpful? Yes
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for giving us the opportunity to correct and earn your business. We will work hard to be your hotel of choice when visiting Charlotte. Sincerely, Randy Rushakoff General Manager More 

Charleston, West Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband and another couple stayed here in October for a Panthers game. The hotel is beautiful and very clean. The patio/fireplace is such a nice touch and the rooms are clean, comfortable and nicely decorated. The Restaurant/Sports Bar off the lobby is beautifully appointed and we had a wonderful time watching our college team play on our own private... More 

Was this review helpful? Yes 1
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for the great review. Im glad you enjoyed your stay. We are very happy to earn your business. Our complimentary shuttle is available 24 hours a day between the airport and hotel. We will shuttle to and from the light rail and some great local area restaurants. A few of my favorite in the area include Mckoy's Smokehouse,... More 

Williamsburg, Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We got a discounted rate of $63 making this a great overnight stay. The walkup rate was $83 but I just booked on TripAdvisor on my iphone and got the discounted rate. Our room was very spacious and clean. The king sized bed was extremely comfortable and the linens were a cut above.

Was this review helpful? Yes 1
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for the great review. Im glad you enjoyed your stay. Randy Rushakoff General Manager More 

Perth, Australia
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This a nice chain hotel in a good location if you are driving. There are a lot of restaurants within walking distance, but there are no sidewalks! Fortunately, the Courtyard runs a shuttle to nearby restaurants, as well as the airport. There is a corner shop near reception which stocks sweets, drinks and basic meals, if you don't feel like... More 

Was this review helpful? Yes
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for providing feedback of your recent visit. We appreciate your business and hope you will return soon. Randy Rushakoff General Manager More 

New Jersey
Contributor
17 reviews 17 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Depends on how you see it. You put a do not disturb board on the door and they still enter to clean up your room in your absence....I do not appreciate it As a gold member you ask for a late check out on Friday and you are asked to pay 1/2 day at a week day rate....I do not... More 

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Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Hello mohittandon8, I would like to apologize for the misunderstanding. Our room attendant's typically honor all Do Not Disturb Requests. It appears we were a bit confused due to the sign still being on the door after check out time on the day of departure. We will use your feedback to improve our process of communication between the front desk... More 

Fort Lauderdale, Florida
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is conveniently situated just a few minutes away from Charlotte Douglas International Airport but steps from highway 77. It made good for my halfway stop driving from ohio.There are resturants close by and not expensive.

Was this review helpful? Yes
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for posting feedback of your recent visit. We appreciate your business. Sincerely, Randy Rushakoff General Manager More 

Elizabethtown, Kentucky
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 11, 2014

My sister and I drove to Charlotte to be with our sister and brother-in-law while he was in recovery from a major surgery at Carolinas Medical Center and after a 7 1/2 hr drive from Kentucky we started looking for a place to stay and found this one online and were amazed by the price and read the reviews and... More 

Was this review helpful? Yes 3
Randy R, General Manager at Courtyard Charlotte Billy Graham Parkway, responded to this review

Thank you for sharing feedback and for calling out Destiny by name. Im glad you had a great experience and I will thank Destiny for a job well done. Im sorry that we had an issue with the Wifi in your room. We had a technician on site that discovered a problem with the access point servicing your room and... More 

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Additional Information about Courtyard Charlotte Billy Graham Parkway

Address: 321 West Woodlawn Road, Charlotte, NC 28217
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Number of rooms: 175
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Hotel Style:
#13 Business Hotel in Charlotte
#17 Family Hotel in Charlotte
#28 Romantic Hotel in Charlotte

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