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Comfort Suites Airport

2.5 of 5
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3425 Mulberry Church Road, Charlotte, NC 28208
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1 room 1 guest
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Comfort Suites Airport
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195 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Washington DC, District of Columbia
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I stayed in the Comfort Suites Airport briefly on a business trip, and while it fully served my needs, there are likely better options in the vicinity. The property is what I would described as a little shabby - rooms, doors, and furniture was slightly worn. Nothing serious, but also not up the the normal standard of excellence at Comfort... More 

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for sharing your experience. I am so sorry we failed to exceed your expectations. Actually we just recently finished a renovation project which included all suites and fitness center. Our pool will be coming up for further maintenance and renovation soon. We are taking note of the issues you mentioned and will give them close attention to ensure... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great comfortable stay, friendly and helpful staff! Would definately stay here again! I was leary at first because it was by the airport but my son really enjoyed seeing the planes taking off and landing!

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for taking the time to write this nice review! We are so glad you enjoyed your stay, and watching the airplanes. Sometimes if you wave, the pilots wave back! (Just kidding, they're not really that close, but almost.) Our staff truly appreciates your recognition of their hard work, and all of this serves as inspiration for us to... More 

Maryland
2 reviews
5 of 5 stars Reviewed July 23, 2015

my husband and I had a wonderful room here. A nonsmoking king bed suite was perfect for the two of us. Breakfast was not too good, but we dealt with it. I like the idea of the shuttle to and from the airport, it was very convenient. However the staff needs a little push, I walked through several times because... More 

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us, and for taking the time to write this very nice review. I'm so glad you enjoyed your stay, except for our employee who was apparently misbehaving. I offer our sincere apologies for that. We do not tolerate that sort of thing, want you to know we will be taking appropriate corrective actions immediately to... More 

Charlotte, North Carolina
Level Contributor
64 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed July 22, 2015

I was part of a group that stayed here for an event in town. Our time spent in the room was limited so this will be briefer than my typical reviews. Our suite wasn't the typical Comfort Suites type room with the little divider wall. It was an actual suite with a fully separate bedroom (with two double beds) and... More 

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you so much for taking the time to write this review and share your observations and experience. We are so glad we were able to meet your needs, and yes, we do have clock radios. I apologize for that being missing from your suite. Thanks again, and we hope to see you back with us again soon! More 

Santa Paula, California
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 17, 2015

We had two rooms here this week. Our arrival was late and we were given rooms several floors apart, which was disappointing for a reservation made well in advance (and the notification of late arrival given by mid afternoon). But, that issue aside, we were very pleased with the rooms. Spacious, clean, and well appointed. My room had two large... More 

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for this nice review! We're so glad you enjoyed your stay. I do apologize for splitting your rooms - we will definitely try to do better next time. We hope to see you again soon! More 

Knoxville, Tennessee
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed July 7, 2015

I have stayed here a few times because it's convenient when I fly in. This was the second time they left me waiting for over an hour for the shuttle. I called 3 times and was told each time he was on his way. The rooms are big but not that great. I will never stay there again.

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us, and for taking the time to share your experience. We sincerely appreciate you being a repeat guest. I am so sorry for your problems with our shuttle. I offer our sincere apologies. I wish I could pinpoint the exact reason why it would have taken so long to pick you up at the airport,... More 

Miami, Florida
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 17, 2015

I stayed there overnight to catch a connecting flight and bought solely on price and location. The hotel was very close to the airport, there was a shuttle service to and from the hotel, the staff were very friendly and helpful, the room was very large with two big beds. Wifi and a hearty breakfast were included – what's not... More 

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Neil, thanks so much for the very nice review. We're so glad you enjoyed your stay, and really appreciate you mentioning some of our best features. By the way, for those without transportation, our shuttle is available to take you to nearby restaurants, and we also have several that will deliver to your room. Thanks again, and we hope to... More 

Greenville, South Carolina
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 12, 2015

Had another weekend getaway with my other half and i was impressed by this hotel's accomodations, the room was nice and clean and comfy for the reasonable price, what i really liked the most was the directions to malls and local restaurants in the area. i hate i got sick because they had an indoor pool, but i will go... More 

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you so much for taking the time to write this very nice review, and for mentioning some of our best features. I'm sorry you got sick on this trip, but we look forward to your return. More 

Rome, Italy
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 2, 2015

This is a very nice suite hotel near CLT airport. I had an unexpectedly late flight, and they were nice enough to graciously extend my checkout time, without additional fees. I will definitely be back!

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you so much for choosing our hotel, and for this very nice review! We hope to see you back with us again soon! More 

Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 28, 2015

I really enjoyed our stay at this hotel. We stayed one night before flying out to Mexico. The staff was extremely friendly and were also very helping in telling us where the closest local restaurants were. The room was very clean and spacious. More than enough room.

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you Kevin B for the great review! We appreciate you choosing our hotel, and we are so glad you enjoyed your stay! Our staff truly appreciates your recognition of their had work and dedication. Thanks again, and we hope to see you again soon! More 

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