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All 168 Charlotte hotels

Comfort Suites Airport

2.5 of 5 Hotel   |   3425 Mulberry Church Road, Charlotte, NC 28208
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Comfort Suites Airport

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Ranked #82 of 168 hotels in Charlotte
A recent review
4 of 5 stars reviewed 5 days ago
stephen10023 San Diego, California
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126 people have reviewed this hotel

Traveler rating
    25
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    28
    15
    23
See reviews for
40
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34
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Any
English first
San Diego, California
Top Contributor
141 reviews 141 reviews
20 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were stuck with a twelve hour mechanical cancelation. They picked us up promptly at the airport by a friendly driver. A friendly desk clerk checked us I to an ok alll suite hotel. Breakfast was included that opened at 6. Unfortunetly only the skeleton of a breakfast was ready at 6. I asume the rest would come out later.... More

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us, and for taking the time to share your experience. We’re so glad you enjoyed your stay, even though it was a result of an unplanned delay. We have the pleasure of serving many distressed passengers from the airport, and it is always our goal to make a bad day better. I do apologize for... More

Johnson City, Tennessee
1 review
5 of 5 stars Reviewed 5 weeks ago

First of all I can not say enough about the customer service at this establishment. I was helped at the front desk by Leslie who not only accommodated our every need but also directed us to one of the best steak restaurants I have ever been to(Carolina Prime Steakhouse- Our servers name was Benita and she was wonderful as well!)... More

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you soooo much for choosing our hotel, and for taking the time to write this wonderful review! We really appreciate you sharing your experience and especially your mention of our great staff, Leslie in particular. She is well deserving of recognition for her hard work and outstanding service. If I may turn this around, we also had a great... More

Denver
Top Contributor
62 reviews 62 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I've stayed here 10 nights over the past six months. The staff is great, the rooms are comfortable, clean and large, the breakfast is fine (nothing special, but it's hot and fresh), and overall it's a good airport hotel. You can be to the downtown business district in 15 minutes - even at rush hour. Two suggestions - get a... More

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for being a regular guest, and for taking the time to write this very nice review! Our staff, especially, appreciates your mention of them and their hard work, and another thank you for pointing out some of our best features. And, yes, while we do not have a restaurant within walking distance, we do have many in the... More

Pueblo, Colorado
1 review
5 of 5 stars Reviewed March 19, 2014

Leslie checked me in on my trip this time. She is very friendly and helpful. I have stayed at this location on several occasions and I like it here. My stays are anywhere from 1 week to 1 month. I love the refrigerators they have because they have little freezers and crispers to handle all types of food. This room... More

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you soooo much for staying with us, and for this very nice review! We really appreciate our repeat guests, and thank you again for being one! Also, we appreciate you pointing out some of our best features, and especially your mention of Leslie, one of the shining stars of our hard working staff. We hope to see you again... More

Marietta, Georgia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 17, 2014

Service could be better. I repeatedly asked for a knob for my fridge to turn it on and was not given one. Also under the bar sink In my room the water ha been turned off because it was leaking. The hotel is not bad. It just needs to be taken care of a little better.

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing our Comfort Suites, and for taking the time to share your experience. We are glad you enjoyed your stay, except for the two issues you pointed out. For those, I offer our sincere apologies for failing to meet your expectations. We take your input seriously, and will be working to ensure that these areas of concern... More

Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 15, 2014

Great location when you want some accommodation near the Charlotte Airport Requested a Kingsize bed and received a very large suite beautifully appointed The deal included Hot breakfast s well Great value accommodate Well please with this deal

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing our hotel, and for taking the time to write this very nice review! We’re so glad you enjoyed your stay and that you appreciated the great value in our beautiful suites! Thanks again, and we hope to see you back with us the next time you’re in Charlotte! More

New York, NY
1 review
4 of 5 stars Reviewed March 8, 2014

I was impressed with Leslie at the front desk who was very friendly, helpful, and responsive. This is a fairly new property. My room was clean and the room temperature was fine, neither too warm nor too cold.

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us and for taking the time to share your experience. All of our great staff sincerely appreciates your recognition of Leslie. She is a great example of what customer service should be, and again, thank you! We are so glad you enjoyed your stay, and we hope to see you again soon! More

manchester nh
Top Contributor
67 reviews 67 reviews
13 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed February 28, 2014

The first problem was waiting over 30 minutes for a shuttle at the airport, we choose the hotel for the convenience of a FREE shuttle and was left waiting in the cold, no one could update us when it would come, we were told to take a taxi which cost $18 The largest problem was the noise. We were placed... More

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us and for sharing your experience. Apparently your stay fell short of expectations, and I offer our sincere apologies. Unfortunately, depending on demand and traffic, etc., sometimes our shuttle can take 30 minutes or longer to do a round trip to the airport. If it had just left the airport when you called, brought guests... More

Uniontown, Ohio
Contributor
11 reviews 11 reviews
2 of 5 stars Reviewed February 27, 2014

Decent place. My room was next to elevators and was "humming" all night. Breakfast was so-so. Workers were not so friendly. Much nicer places to stay for less money. Really I just didn't feel it was up to my standards.

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us and for taking the time to share your experience. I am very sorry your stay did not meet your expectations. I offer our sincere apologies. It is our goal to not only meet, but exceed the expectations of every guest. We will certainly use your input to guide us in our ongoing efforts to... More

Sumter
1 review
5 of 5 stars Reviewed February 25, 2014

Our last stay was January 16,2014. We frequently fly out of Charlotte and stay at this hotel. We are always pleased with the rooms, the shuttle to and from the airport and most of all your staff who work at the hotel. Everything is done very efficiently, professionally and the staff always make us feel welcomed. We are more than... More

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for this wonderful review, and for being a regular at our hotel. We’re so glad you enjoy staying with us, and we sincerely appreciate you sharing your experiences and recognizing our hard working staff. We take great pride in giving the best service possible, and positive feedback such as yours serves as the greatest of motivators to continue... More

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Additional Information about Comfort Suites Airport

Also Known As:
Comfort Suites Airport Hotel
Comfort Suites Airport Hotel Charlotte
Charlotte Comfort Suites
Comfort Suites Charlotte
Address: 3425 Mulberry Church Road, Charlotte, NC 28208
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #82 of 168 hotels in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Official Description (provided by the hotel):
*Services including: 100% Smoke Free Hotel (Designated Smoking Area Available), Deluxe Full Hot Breakfast Buffet, Fitness Center, Large Heated Indoor Pool, Self Service Business Center, Free Transportation To & From Charlotte Douglas International Airport (5 Am – Midnight), 84 Spacious Suites, Including Both One Room And Two Room (One Bedroom) Suites, Two – 2 Line Phones With Personal Voice Mail And Data Ports, Free Local Calls, Extended Cable TV With HBO, Free USA Today Newspapers, Laundry/Valet Service, and Two Coin Operated Laundry Facilities.Access to room upgrades (when available). *All rooms at the Comfort Suites Airport are comfortably appointed with the following amenities: Microwave, Refrigerator, Wet Bar, High-Speed Internet Access, Voice Mail, Work Desk, Coffee Maker, Hair Dryer, Iron and Ironing Board, and Remote Control 25” TV with Digital Cable. •Access to Choice Privilege Rewards program. ... more   less 
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