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All 170 Charlotte hotels

Comfort Suites Airport

2.5 of 5 Hotel   |   3425 Mulberry Church Road, Charlotte, NC 28208
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Ranked #84 of 170 Hotels in Charlotte
A recent review
4 of 5 stars reviewed 3 weeks ago
Jaclyn H Gainesville, Florida
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159 reviews from our community

Traveler rating
    35
    44
    37
    20
    23
See reviews for
48
33
10
38
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Raleigh, North Carolina
1 review
2 of 5 stars Reviewed 3 weeks ago

This hotel is below the expected standard of Comfort Suites. Old window construction materials left outside elevator on 4th floor. Edge of hall carpet not vacuumed. Several maintenance details not done - door lock screws barely holding lock on.

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us, and for taking the time to share your experience. We offer our sincere apologies for our apparent failure to exceed your expectations. It seems as though you must have stayed recently as we were, and are, in final phase of our renovations. We have cleared all the clutter out of the halls and also... More

Gainesville, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The room was clean, TV and fridge were big. We have never stayed at comfort suites before so I can't compare to others, but this one was perfectly fine. Just glad it was clean, internet was fast, my son is watching netflix as a write this, room was spacious, though not a closed bedroom, Loved that there were two mirrors... More

Was this review helpful? Yes 1
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us and for taking the time to share your experience. We are so glad you enjoyed your stay and found our hotel to be of your liking. Thank you for pointing out some of our favorite features and amenities. We truly appreciate that, and hope to see you again soon! More

Jacksonville, North Carolina
Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We like to stay at Comfort Suites because they are generally reasonable with a nice standard of care. This one is fine but feels a little more beat up than others. Fine for a quick stay but just not what we are used to from Comfort Suites. The breakfast was less than usual as well. The fridge was broken so... More

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing our hotel, and for taking the time to share your experience. Thank you also for being a Comfort Suites regular, we truly appreciate that. I offer our sincere apologies for our failing to exceed your expectations. We are finishing up our renovations very soon, and that should definitely help us surpass the other Comfort Suites in... More

Estes Park, Colorado
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice rooms. We enjoyed our stay. Nothing fancy just a relaxing stay at a place you can trust. No surprises makes the stay even better. Very friendly and helpful staff. I will stay here next time I am in town.

Was this review helpful? Yes 1
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us and for tanking the time to write this very nice review! We’re glad you enjoyed your stay, and thank you especially for recognizing the tireless efforts of our staff. They truly appreciate that! Thanks again, and we hope to see you back with us soon! More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2014

It was late when my fiancé and I arrived at the hotel. After searching for hours for something reasonable, comfortable and clean & sanitary , I found all of the above with the greatest guest service after 3:00am at Comfort Suites! The guest server, Leslie, was the greatest! Her attitude was welcoming, refreshing, genuine smile and she gave us her... More

Was this review helpful? Yes 1
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us, and for taking the time to write this wonderful review! Thanks, first of all, for your recognition of Leslie. She is truly one of the best, and she, along with our entire staff truly appreciate your kind words. Thank you also for mentioning some of our greatest features and amenities, from the clean bathroom... More

2 reviews
5 of 5 stars Reviewed September 10, 2014

We stayed at the Comfort Inn Suites Airport the night prior to leaving for vacation in St. John. We've stayed here before and will stay here again. It is comfortable, the staff are very gracious, love the fact that there is a refrigerator and microwave in the room. Also love the fact that I am able to leave my car... More

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you so much for being a returning guest! We are so glad you enjoy your stays here, and you find our Park and Fly Package useful and convenient. We appreciate you staying with us, and look forward to your next visit! More

Boone, North Carolina
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed September 10, 2014

I chose this hotel for location to a training site. The hallway to my room is dark and with horror movie lighting. The room is ok but has a stale/ dirty vacuum smell. What minimal interaction I have had with staff has been positive. The location is such that you immediately want to lock your doors. I have stayed at... More

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us, and for taking the time to share your experience. I am sorry to learn that apparently we fell short of exceeding your expectations. I offer our sincere apologies. Our staff truly appreciates your recognition of their hard work. They are the best! I'm sorry, however, that you were not happy with our location. Our... More

1 review
5 of 5 stars Reviewed September 7, 2014

From the moment we walked in the receptionist Leslie was the best. She made us feel welcome from the start,so that of course started me out on the right foot. Once we were in the room,the room was neat and clean. The sheets were a crisp white,the set up was beautiful and very roomy,and don't get me started on the... More

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing to stay with us, and for taking the time to share your experience in this review! We are so glad you enjoyed your stay. Leslie is one of our best, and our entire staff appreciates your recognition of her dedication to total satisfaction for all of our guests. And, thanks for mentioning the hard work of... More

Inman, Kansas, United States
1 review
3 of 5 stars Reviewed September 2, 2014

Rooms were very spacious and the beds were very comfortable. Front desk very friendly.Had a microwave and small kitchenette with refrigerator. We got a great price on hotel from hotwire and were very satisfied with service and hotel..

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us and for taking the time to share your observations. We are so glad you enjoyed your stay and thank you for pointing out some of our best features. Our Front Desk staff, in particular, appreciates your recognition of their tireless efforts to be the best. Thanks again, and we hope to see you again... More

Weatherford
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 2, 2014

This hotel has just gone through a remodel. The rooms are large and the breakfast offered lots of choices. We stayed at this hotel for the airport shuttle. The driver was very nice and we left on time to go to the airport. The staff was very friendly.

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing our hotel, and for taking the time to write this very nice review. We’re glad you enjoyed your stay and liked our “new” look. Our shuttle is one of our big features, and our drivers, as well as our entire staff, appreciate your recognition of their tireless efforts and hard work as they strive to provide... More

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Additional Information about Comfort Suites Airport

Address: 3425 Mulberry Church Road, Charlotte, NC 28208
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 80
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Also Known As:
Comfort Suites Airport Hotel Charlotte
Charlotte Comfort Suites
Comfort Suites Charlotte

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