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All 170 Charlotte hotels

Comfort Suites Airport

2.5 of 5 Hotel   |   3425 Mulberry Church Road, Charlotte, NC 28208
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51%
Ranked #80 of 170 hotels in Charlotte
A recent review
3 of 5 stars reviewed 6 days ago
Katie E Charleston, South Carolina
  • Overview
  • Reviews (143)
  • Photos (24)
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  • Room tips (29)
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143 people have reviewed this hotel

Traveler rating
    31
    40
    33
    16
    23
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47
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Any
English first
Charleston, South Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

This hotel was nice and I will recommend it to anyone planning a trip to Carowinds. But the kitchen in our room needed some attention and the shower was slippery. The breakfast attendant was friendly and the front desk associates were welcoming. Will be back next year.

Was this review helpful? Yes 2
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing our hotel and for taking the time to write this review. We are so glad you enjoyed your stay, and apologize for the issues you pointed out. We are in the process of completing renovations now, and new bath tubs, showers, etc. as well as attention to the wet bar areas are in progress, and should... More

Arlington, Texas
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My family and I booked this hotel through Hotwire thinking we were getting a true 3 1/2 star hotel when this is what we got I was ok but upset that this place is considered a 3 star. They are currently renovating and there are boxes trash cans etc. all over the hallways it's so bad in fact that a... More

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us and for taking the time to share your observations. While I realize with the third party booking web site you chose, you don’t have a choice of hotels, please note that our hotel is not rated 3 or 3½ “stars” on that site. We actually are 2½ on that site and their associated sites.... More

Whispering Pines, North Carolina
Top Contributor
52 reviews 52 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Judging from the plane noise, this hotel is located very close to the airport. Rooms are a decent size. Carpets are dingy and could be cleaned or updated. Pool was clean. Landscaping outside could use a touch up. Breakfast was standard. We had biscuits and gravy, sausage patty, and scrambled eggs. Self serve waffle maker too. Cereal and yogurt varieties.... More

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us and for taking the time to share your experience. We are glad you had a good stay. We appreciate your comments and suggestions, and will be using them to help ensure a great stay for all future guests. We hope to see you again! More

Columbia
Contributor
17 reviews 17 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel for a USA Track and Field event. I was a little disappointed with the outdated furniture that was damaged. The carpet was torn and the setup of our suites was different. The free breakfast was really good but you had to search to find the staff the get them to refill any items that were... More

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us and for taking the time to write this review. Our Front Desk staff appreciates your recognition of their dedication and tireless efforts, and we thank you for that! On behalf of our entire staff, I offer our apologies for the issues you pointed out where we failed to exceed your expectations. Our goal is... More

Simpsonville, South Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We spent the weekend at the carrowinds for our daughter's 4th birthday. Booked thru Hotwire and got an excellent deal. Yes It's off the beaten path but stiill close to everything! Use your GPS. Close to Popeyes, Mdonalds, Wendys, Walmart and the Carrowinds. Excellent Room. The breakfast buffet was the best continental breakfast we had ever had. The lady who... More

Was this review helpful? Yes 1
William M, General Manager at Comfort Suites Airport, responded to this review

Happy Birthday to your daughter, and thanks for spending it with us! We’re so glad you enjoyed your stay, and yes, we are closer than it seems to a lot of things. Thanks for recognizing our breakfast server, I have passed that comment on to her and she is very appreciative. I am somewhat puzzled that you found our heated... More

Top Contributor
89 reviews 89 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 21, 2014

We were lucky to book early for the stay and park program. The hotel is in need of some updating and repairs, overall it was okay for the nights stay, the best part is easy access and proximity to airport.

Was this review helpful? Yes 1
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing our hotel and for taking the time to write this review. We are glad you enjoyed your stay and our location which is just a couple of miles from the airport. We are nearing the final stages of renovations whill take care of the updating and repairs you mentioned, so we hope you will come back... More

Senior Contributor
31 reviews 31 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 14, 2014

We were flying out of Charlotte for an 8 day stay in the Virgin Islands for our honeymoon. It was a 4 hour drive from home to Charlotte but we had an early flight so we drove in the evening before. This hotel was perfect. Great customer service, clean rooms, a yummy hot breakfast and altogether a great place to... More

Was this review helpful? Yes 2
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us and for taking the time to write this great review! We are soooo glad you enjoyed your stay as you began your honeymoon trip. We sincerely appreciate your kind words and thank you for mentioning some of our greatest attributes. Thanks again, and we look forward to seeing you back again soon! More

Indiana
Contributor
13 reviews 13 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 13, 2014

This hotel is fine for an overnight stay. Nothing fancy, but was adequate for our needs. The hotel is a little hard to find but was fairly clean and the staff was about 1/2 interested in checking us in. The breakfast was below average but the coffee was fine.

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing our hotel and for taking the time to write this review. We apologize for apparently falling short of your expections, but glad you seemed to find your stay to be satisfactory overall. I can assure you we will use your comments to ensure all future guests will be fully satisfied. Thanks again, and we hope you... More

Elkin, NC
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 12, 2014

If you want clean, if you want a comfortable bed, if you want quiet, if you want security, and if you want value for your money, this is the hotel you want. Remember, this is an airport hotel and is not a resort, but it takes care of all your needs and more. The staff here is among the friendliest... More

Was this review helpful? Yes 3
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for being a regular with us, and for taking the time to share your experiences. We are so glad you enjoy our hotel and that we have been able to meet your expectations. Thank you also for pointing out many of our top features. Our staff especially appreciates your kind words of recognition for them and thier tireless... More

Tusayan, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 2, 2014

The hotel is okay it could be better. The staff could be trained better. The rooms could usea little TLC. In my room the fsaucet was leaking. Just minor maintenance issues that need to be taken care of.

Was this review helpful? Yes 1
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing our hotel, and for taking the time to share your experience. We apologize for falling short of your (and our) expectations. We have taken note of the issues you mentioned and will be giving them our full attention in order to improve our performance for future guests. We do have the final stages of renovations underway,... More

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Additional Information about Comfort Suites Airport

Address: 3425 Mulberry Church Road, Charlotte, NC 28208
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
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Also Known As:
Comfort Suites Airport Hotel Charlotte
Charlotte Comfort Suites
Comfort Suites Charlotte

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
*Services including: 100% Smoke Free Hotel (Designated Smoking Area Available), Deluxe Full Hot Breakfast Buffet, Fitness Center, Large Heated Indoor Pool, Self Service Business Center, Free Transportation To & From Charlotte Douglas International Airport (5 Am – Midnight), 84 Spacious Suites, Including Both One Room And Two Room (One Bedroom) Suites, Two – 2 Line Phones With Personal Voice Mail And Data Ports, Free Local Calls, Extended Cable TV With HBO, Free USA Today Newspapers, Laundry/Valet Service, and Two Coin Operated Laundry Facilities.Access to room upgrades (when available). *All rooms at the Comfort Suites Airport are comfortably appointed with the following amenities: Microwave, Refrigerator, Wet Bar, High-Speed Internet Access, Voice Mail, Work Desk, Coffee Maker, Hair Dryer, Iron and Ironing Board, and Remote Control 25” TV with Digital Cable. •Access to Choice Privilege Rewards program. ... more   less 
Number of rooms
80

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