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All 170 Charlotte hotels

Comfort Suites Airport

2.5 of 5 Hotel   |   3425 Mulberry Church Road, Charlotte, NC 28208
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Ranked #79 of 170 Hotels in Charlotte
A recent review
3 of 5 stars reviewed yesterday
Budget_Hotel_Family IL
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175 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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IL
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars NEW

I received this hotel on Hotwire advertised as a 3 star....it may be a 2.5 star on a stretch but safely a 2 star. Needs paint. Clean overall. Bed fairly comfortable. WIFI is horrible, they need to increase their bandwidth. Streaming video is just about impossible (not normally an issue at most hotels I've stayed in). Breakfast was decent, but... More 

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed 5 days ago NEW

We were stranded in Charlotte for two days due to a snow storm in the northeast, and the staff here was incredibly accommodating and helpful in working with us to make our stay as easy as possible. The suites we stayed in were well-suited for our purposes and very spacious.

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing our hotel, and for taking the time to share your experience. We are so glad you enjoyed your stay, and hope to see you back with us soon! More 

Danville, Virginia
Top Contributor
61 reviews 61 reviews
25 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We recently spent the night after our flight got cancelled due to weather and we had to fly out the next day. Our room was spacious, clean and completely comfortable. Our queen bed was outstandingly comfortable, as much so as any I've ever slept in. I wanted to take it with us! Our wake up call at 2 AM (... More 

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us, and for taking the time to write this very nice review. We are so glad you enjoyed your stay, and look forward to seeing you back soon! More 

Phoenix, Arizona
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

I wish I could give negative stars for this hotel... Absolutely worst customer service for a hotel EVER! With the winter storm hitting the east coast, our flight delayed, and since we knew we were going to get in late, we contacted the hotel to inform them and asked if the shuttle would still come pick us up. Marie answered... More 

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Warminster, Pennsylvania
Top Contributor
65 reviews 65 reviews
44 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

While I was in Charlotte NC, I stayed in this hotel and presented our seminars. The staff was friendly and helpful. They were constantly asking me if there was anything we needed. The staff was very helpful in providing rides to and from restaurants. Thanks for a wonderful stay!

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us, and for taking the time to write this wonderful review! Our staff sincerely appreciates your recognition of their tireless efforts and dedication. We strive to do our best and be the best in every way! We hope to see you again for your next seminar. More 

Asheville, North Carolina
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 15, 2015

It is just off 85 and 5 mins from airport but you do not hear the planes... I've stayed at other hotels near this airport and this hotel is not in their flight path. The room was clean and quite. I did not hear any one during our stay after 2000. The king bedroom we had also had a small... More 

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing our hotel, and for sharing your experience. We are glad you enjoyed your stay and thank you again for pointing out some of our best features. We hope to see you again soon! More 

Greenacres, Florida, United States
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 28, 2014

My room is spacious, clean, smoke-free, and updated. The sheets are clean and the bed is comfortable. The small kitchen has a mini fridge, 600 watt microwave, and coffeemaker. The bathroom is clean and upgraded with marble countertops. Breakfast is great. They have hot items like scrambled eggs, grits, biscuits, and two types of waffles. They also have danish, yogurt,... More 

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you so much for staying with us, and for taking the time to write this awesome review. We are so glad you enjoyed your stay, and thanks again for pointing out many of our best features. Our staff, in particular, really appreciates your recognition of their hard work and dedication to giving their best to all of our guests.... More 

1 review
3 of 5 stars Reviewed December 21, 2014

Amazingly friendly staff. The room isn't bad but, we found a folded pizza box and a bunch of empty beer bottles in the cabinet above the sink shortly after we checked in. House keeping just isnt what it should be. Also the water doesn't get hot, warm at best.

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us, and for taking the time to share your experience. I offer our sincere apologies for the housekeeping problem you encountered. This is very unusual for us, and I'm sure it was just an extremely rare oversight. In any case, there was no excuse for this, and please rest assured that we are taking action... More 

McDonough, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2014

We drove to Charlotte for the ACC Football Championship and stayed one night at Comfort Suites Airport. It was a nice 2 room suite with separate bathroom and vanity. Price was very reasonable. The included breakfast the next morning was Great. Wish we could have stayed longer. We will return to Charlotte in the future for sight seeing and will... More 

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing our hotel, and for taking the time to write this very nice review! We are so glad you enjoyed your stay and hope to see you back with us soon! More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 2, 2014

Nice hotel near the airport. We waited a long while before the shuttle finally showed up....in the interim, I called the hotel multiple times and was repeatedly assured that it was on the way. Was charged a high rate, considering I was stuck with flight cancellation. Okay stop, but had to ask for everything two or more times before they... More 

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing our hotel, and for taking the time to share your experience. I am very sorry to learn that we apparently failed to exceed your expectations, and offer our sincere apologies. We will be using the information you have provided to improve our services and hope to see you back with us again so you can see... More 

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Additional Information about Comfort Suites Airport

Address: 3425 Mulberry Church Road, Charlotte, NC 28208
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 80
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Also Known As:
Comfort Suites Airport Hotel Charlotte
Charlotte Comfort Suites
Comfort Suites Charlotte

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