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Comfort Suites Airport

2.5 of 5
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3425 Mulberry Church Road, Charlotte, NC 28208
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Ranked #76 of 171 Hotels in Charlotte
A recent review
5 of 5 stars Reviewed March 10, 2015
angela a Charlotte, North Carolina
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181 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Charlotte, North Carolina
Contributor
19 reviews 19 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 10, 2015

I stayed here for 3 days for my birthday a few weeks ago in one of the newly remodeled rooms and as always my stay was great there weren't any issues, I love the new rooms, staff was friendly and helpful as always, I needed some rest and relaxation and I got plenty of it.

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for being a regular with us, and for taking the time to share your experiences! We are so glad you enjoy staying with us, and our staff, in particular, truly appreciates your recognition of their hard work and dedication. We hope to see you back many more times and we will do our best to make each stay... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2015 via mobile

Our trip back from Florida to Ohio...called so many hotels to find a good price, availability and an indoor pool. Spoke with Leslie, she was very friendly! At arrival we were greeted by Leslie, smiling, cheerful and very welcoming. Great experience!!! The room was more than what we expected, very nice! & Leslie is definitely a wonderful asset to this... More 

Was this review helpful? Yes 1
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing our hotel, and for taking the time to write this very complimentary review! We are so glad you enjoyed your stay, and Leslie, in particular, truly appreciates your recognition of her hard work and dedication. Thanks again, and we hope to see you back with us soon! More 

New York
Top Contributor
71 reviews 71 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed March 6, 2015 via mobile

We reserved a 1 bedroom suite same day on our road trip. Front desk staff are very nice and helpful. Although this is a nonsmoking property, our first room was very smokey. We were quickly switched. I thought the 2nd room smelled a little smokey too but not as bad and figured it must be something else. We were given... More 

Was this review helpful? Yes 2
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us, and for taking the time to share your experience. We are so sorry and offer our sincere apologies for failing to exceed your expectations. We have noted all the issues you mentioned, and will be using your valuable input to make corrections that will ensure a great stay for all of our future guests.... More 

Lorimack21
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 5, 2015

This hotel was very clean in every place. The hotel rooms were spacious and the beds slept well. The water pressure in the shower was good and the room was clean. The king suite I was placed I had a couch, wet bar, lots of open space for company. Very nice!

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us, and for taking the time to review our hotel! We are so glad you had a good stay, and appreciate you sharing your observations. We hope to see you back soon! More 

Summerville, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 3, 2015

I stay at Comfort Suites throughout the US and this one is the best ever! The staff was welcoming and helpful. The room was great and the bed was the best hotel bed I have ever slept in. I am already looking for an opportunity to stay there again.

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing our hotel, and for taking the time to share your experience. We are so glad you enjoyed your stay, and our staff, in particular, truly appreciates your recognition. We hope to see you with us again! More 

Richmond, Virginia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 2, 2015

Easy online reservation en route to known flight delay in Charlotte. Fairly responsive shuttle to airport and local restaurants. Large King suites. Gladly relocated us to less noisy room. Manager responsive to concern about staff actions. Front desk often very slow to answer the phone.

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us, and for taking the time to write this nice review. We are glad you enjoyed your stay, and hope to see you back with us again! More 

IL
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 25, 2015

I received this hotel on Hotwire advertised as a 3 star....it may be a 2.5 star on a stretch but safely a 2 star. Needs paint. Clean overall. Bed fairly comfortable. WIFI is horrible, they need to increase their bandwidth. Streaming video is just about impossible (not normally an issue at most hotels I've stayed in). Breakfast was decent, but... More 

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us, and for taking the time to share your experience. I am so sorry that apparently we failed to exceed your expectations. We have recently finished all of our renovations except for painting, and that will be completed within the next month. You can rest assured we will be addressing all of your other issues... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed February 21, 2015

We were stranded in Charlotte for two days due to a snow storm in the northeast, and the staff here was incredibly accommodating and helpful in working with us to make our stay as easy as possible. The suites we stayed in were well-suited for our purposes and very spacious.

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing our hotel, and for taking the time to share your experience. We are so glad you enjoyed your stay, and hope to see you back with us soon! More 

Danville, Virginia
Top Contributor
64 reviews 64 reviews
25 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed February 21, 2015

We recently spent the night after our flight got cancelled due to weather and we had to fly out the next day. Our room was spacious, clean and completely comfortable. Our queen bed was outstandingly comfortable, as much so as any I've ever slept in. I wanted to take it with us! Our wake up call at 2 AM (... More 

Was this review helpful? Yes
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us, and for taking the time to write this very nice review. We are so glad you enjoyed your stay, and look forward to seeing you back soon! More 

Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 20, 2015

I wish I could give negative stars for this hotel... Absolutely worst customer service for a hotel EVER! With the winter storm hitting the east coast, our flight delayed, and since we knew we were going to get in late, we contacted the hotel to inform them and asked if the shuttle would still come pick us up. Marie answered... More 

Was this review helpful? Yes 4
William M, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with us, and for taking the time to share your experience. We are so sorry, and wish to extend our sincere apologies for failing to meet your expectations. We are taking note of all of your issues, and using your observations and suggestions to take corrective action where necessary to ensure a positive experience for all... More 

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