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All 170 Charlotte hotels

Westin Charlotte

4.0 of 5 Hotel   |   601 S College St, Charlotte, NC 28202 (Second Ward)
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66%
Ranked #55 of 170 hotels in Charlotte
A recent review
4 of 5 stars Reviewed July 25, 2011
onRwayworld Washington, DC area
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732 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Westin Charlotte
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Washington, DC area
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 25, 2011

My husband & I have stayed here at least a half a dozen times since it opened in 2003. After a 3 year absence, I was curious to see if they were able to keep it in the excellent shape we had remembered. The hotel (from the spaces we saw) is in still in fantastic shape despite that many conventions... More

Was this review helpful? Yes 1
WestinCharlotte, Manager at Westin Charlotte, responded to this review

We at The Westin would like to thank you for your loyalty to our hotel and your kind words about your experience with us! We pride ourselves on maintaining our property and have actually just completed a renovation to our guest rooms to guarantee that our loyal guests, such as yourself, have a soothing environment on every visit. Thank you... More

Torrington, Wyoming
2 reviews
5 of 5 stars Reviewed July 20, 2011

We stayed at the Westin Charlotte for a week. When we checked in, we found a plugged sink in our room. We waited till morning to contact engineering. They came right away, fixed the sink. The man from engineering changed our room assignment to a better room, and adjusted our bill for the trouble. The rest of the week was... More

Was this review helpful? Yes
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for your amazing review of our property! We appreciate you letting us know how all of our departments worked together to create a memorable experience for your family. We strive for service excellence and it sounds like we succeeded with your visit! We’re glad that you admired our “Make a Green Choice” initiative as we strive to reduce... More

asheville
1 review
1 of 5 stars Reviewed July 14, 2011

i have a family of 5. made reservations for 5 and was told a conformation # for 2 queen size beds. when my family and i arrived they only had 1 king. i asked how 5 people were going to fit on 1 king size bed and they offered me a roll away, which was reserved for me supposedly....when i... More

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Raleigh, North Carolina
Top Contributor
50 reviews 50 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 11, 2011

My wife and I wanted to get away for the weekend and decided to stay here at the Westin Charlotte. I'll make this short and sweet. Excellent access to downtown (walking or LYNX station located at the hotel). First impressions upon arriving were not great. The door service when we arrived were definitely not on par with the Westin brand.... More

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WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for your kind comments! We’re delighted to know you enjoyed your experience at Ember Grille. We also appreciate you bringing the noise issue to our attention. We apologize for the inconvenience it may have caused you and your wife and hope you will stay with us again and give us the opportunity to show you a romantic Westin... More

Raleigh, NC
Top Contributor
100 reviews 100 reviews
54 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed July 8, 2011

I surprised my wife with a night here for our anniversary. It was an excellent choice. We stayed on Friday night, booked it on Thursday and got a hefty discount for a last minute booking. Brought my poodle along as well. Westin is the most pet friendly hotel chain I have ever seen. They provide a pet bed and allow... More

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WestinCharlotte, Manager at Westin Charlotte, responded to this review

Happy Belated Anniversary! We are honored that you chose to celebrate with us! Thank you for all of your thoughtful comments and for your consideration during a busy arrival time on the day of your departure. Thank you for choosing Westin! We look forward to having you and your wife again soon! More

Wilmington, North Carolina
Contributor
17 reviews 17 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 7, 2011

When i arrived at the hotel, it was sold out, the line to check in was 10 or 12 deep and they had one person at check in desk. Finally i get to my room that was very nice but overlooked the interstate highway around the city. It was very loud and I ask them to change me to the... More

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WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for your review of our hotel and I apologize for the inconveniences you experienced during your trip! Our parking deck is indeed independently owned which is why we were unable to help you to further resolve the issue you had with your car. LAZ Parking is the company that owns the lot, so I would try reaching out... More

Richlands, North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 4, 2011

Called to make a reservation. Paid to get a rollaway. Never got it. $10 a day parking, Cable sucked, $14 a day for internet, no fridge, no microwave and very expensive meals. You are paying for a name is all. It was a nice building and nice location but geez.... Do you have to bleed me dry for everything in... More

Was this review helpful? Yes 1
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We apologize for any misunderstandings as we do not charge for our roll-away beds. We offer many complimentary amenities upon request, such as microwaves, refrigerators and roll-away beds. These items are based on availability and can be requested with one touch to Service Express® from any of our guest rooms.... More

Boca Raton, Florida
Top Contributor
198 reviews 198 reviews
166 hotel reviews
258 helpful votes 258 helpful votes
4 of 5 stars Reviewed July 2, 2011

I stayed here a few years ago, and still have the same impression on my recent stay. Hotel location is good downtown a few blocks from bars and restaurants and shopping. Hotel is large with plenty of parking spaces. Bellmen and front desk staff are friendly (as it seems everyone in Charlotte) and efficient. It is about $30 to/from airport.... More

Was this review helpful? Yes 1
WestinCharlotte, Manager at Westin Charlotte, responded to this review

We at the Westin would like to thank you for your loyalty to the Starwood Hotels & Resorts brand! Platinum guests are close to our hearts and we always appreciate and heed any suggestions you may have for our property. Next time you’re in the beautiful Queen City, we hope you’ll lounge aside the soothing water scape in our spacious... More

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 29, 2011

The hotel is very nice. the only downside is the carpet in the room I stayed in, it was dirty and had a cigarette burn. The lobby and convention areas were all very well maintained.

Was this review helpful? Yes
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for your kind words! We appreciate you bringing the needed room repair to our attention. We do our best to maintain all of our guest rooms and apologize for this having been overlooked. For future stays, please do not hesitate to let our staff know of the imperfections you may see, as we would never want you to... More

Boston
Top Contributor
95 reviews 95 reviews
30 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed June 16, 2011

I stayed at the Charlotte Westin for 3 nights recently on a business trip. The hotel is right in the middle of Charlotte adjacent to the Convention center. It is walking distance away from dozens of restaurants and is a full service hotel with room service, an indoor pool, excercise room, and 2 restaurants onsite. The staff was very friendly,... More

Was this review helpful? Yes
WestinCharlotte, Manager at Westin Charlotte, responded to this review

We’re delighted to know you enjoyed our convenient location and full service amenities! The Westin Charlotte is now fully renovated and our transformed guestrooms are truly beautiful. I’m sorry to hear the buzzing noise of Uptown was a bother to you during the time you were here. We hope the next time you’re in the Queen City, you’ll allow us... More

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Additional Information about Westin Charlotte

Address: 601 S College St, Charlotte, NC 28202
Phone Number:
Location: United States > North Carolina > Charlotte > Second Ward
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Charlotte 4*
Reservation Options:
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Also Known As:
Westin Charlotte Hotel Charlotte
Charlotte Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#44 Business Hotel in Charlotte #55 Luxury Hotel in Charlotte
Hotel Class
Official Description (provided by the hotel)
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more   less 
Number of rooms
700

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