I enjoyed my stay during a convention. It is a clean, well run hotel. more
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Some of the fixtures required maintenance (shower head leaked, and bath tub was nearing its demise) ... but the hotel was clean and completely smoke free. Dining experience was good, just as any other Westin. more
This property has the best service of any hotel I have stayed at in the past few months. From the front desk staff to housekeeping to concierge and the restaurant; I was continually impressed with their professionalism and attention to detail. The location is fantastic and don't miss a chance to eat at the Ember Grille. This is no ordinary... more
As a business traveler, I fully understand that downtown hotels are going to be more expensive than surrounding hotels but with that, I feel that they need to provide better than average service as well. Having to pay $18 per day for parking with $12 a day for internet just adds insult to injury. I knew something was wrong when... more
Thank for your comments regarding your recent visit. We were surprised to learn you didn’t have an ironing board as this is a standard for all rooms. We also appreciate your feedback regarding the one soap and wanted to make you aware that two bars is also a brand standard. We have addressed your comments to ensure you don’t have...
Hadn't been to the Westin Charlotte for a few months and spent an overnight there on business this July.This stay was really terrific and there have been lots of changes since then. The hotel is beautiful and easy to get to. The lobby and bar have all brand new furnituread look, and it is slick and very hip. There were... more
Rooms nice, location good but not a quiet hotel. When you are in your room because of its design you hear every guest entering or leaving their room. The most annoying observation was that at 8:15 the head of housekeeping knocks on every door without a do not disturb sign to see if they have checked out. Needless to say,... more
On our recent one night stay at the Westin in Charlotte we were pleased, but not overwhelmed. This Westin is typical of Westins - upscale, very clean and very comfortable. Heavenly Bed - need I say more? Since we just spent one night we didn't get to use the restaurant or any of the facilities so I cannot comment on... more
Highly recommend this hotel. I stayed for two nights on business. They went out of their way to help me on several occasions, most significantly when I inadvertently made my reservation for the wrong week and showed up a week early than they expected. With no questions asked, they quickly told me it was no problem, not to worry and... more
Thank you for kind compliments about our friendly and accommodating staff, spa-like ambience, and Heavenly Bed and Bath. We are delighted you had such a wonderful stay with us and look forward to welcoming you back to the Queen City soon!
I'm a Westin groupie so I was especially disappointed when we checked into this one--supposed to be only a few years old but, whoa. We traveled with my 10 pound dog so upon arrival they told us we'll be on the 12th floor (aka "pet floor"--uh oh). We opened the door to our room to find the strongest stench of... more
Thank your for being our guest. We are proud to be the most pet-friendly hotel in uptown Charlotte and we greatly appreciate your feedback. We have addressed your concerns with our team and hope you’ll provide us another opportunity to show you real Westin hospitality. Thank you again for taking the time to let us know about your visit.
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