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Westin Charlotte

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601 S College St, Charlotte, NC 28202
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Breakfast for 2 Included
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1 room 1 guest
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Westin Charlotte
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986 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
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  • Any
English first
  • All months
    (986)
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    (259)
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    (198)
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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed yesterday NEW

I want to give a personal thanks to Gloria in Service Express for being super helpful with altering my reservation. She was very polite, understanding and responsive. We would definitely stay here again for the convenience and service aspects alone.

Was this review helpful? Yes
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very nice hotel and its within walking distance of the stadium and the bars and restaurants. Stay away from the hooters restaurant- dirty with poor service. Back to the Westin- I would stay here again for location, but the showers need a little more cleaning and the parking garage needs better signs to direct traffic. The breakfast was awesome.

Was this review helpful? Yes
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

They're remodeling making it nicer Steph was phenomenally awesome tabitha was the best desk clerk ever really enjoyed my time here price was reasonable and they provided me with all my toiletries with a smile great place ask for Tabitha she's awesome

Was this review helpful? Yes
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Columbus, Indiana
1 review
5 of 5 stars Reviewed 1 week ago NEW

I just want to personally say thank you to Roosevelt P. who is in Service & Express! He was the sweetest kindest person I met the entire trip! He went out of his way to get me and my boss our favorite soda! I'll never forget this kind gesture. I also loved his name badge - it clearly let you... More 

Was this review helpful? Yes
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Roosevelt made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Westin was great. Enjoyed my stay. Everyone was very friendly and helpful. Service was awesome and breakfast at the grill was yummy. The luggage attendant Roosevelt P. Went out of his way to help me. I plan on visiting again.

Was this review helpful? Yes 1
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Roosevelt made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

North Carolina
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed in Westin Hotels in the past, including this location, and always had a good, reliable stay. Maybe this week was just a coincidence, but I've had multiple issues with technology during my 2 day stay. On check in, I noticed the TV wasn't working properly. Only 3-4 channels were showing as digital with good picture. A few channels... More 

Was this review helpful? Yes 1
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. As we strive for the highest levels of customer service, I apologize that we fell short during your stay. We hope to welcome you back on your next visit to the Queen City so we may provide you with a true Westin Charlotte experience. Be well, Guntram Merl Hotel Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The Westin was great! I was there attending my fraternity's General Convention. Ewan helped my fraternity brother and I get our things to the car and loaded up! He was very friendly and handled our items with care! He definitely takes great pride in his work! If you need help with luggage, ask for Ewan!

Was this review helpful? Yes
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Ewan made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Ewan and Jose in Service Express provided excellent assistance as we needed restaurant information, suggestions for entertainment and directions to every place we went. We were at the Westin as attendees at the Alpha Phi Alpha Convention and all aspects of our stay were handled professionally. We just really appreciated both Jose and Ewan! Prior to arriving Linda in Reservations... More 

Was this review helpful? Yes
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Eugene, Jose, Linda, Jasper, Ewan and myself made an incredible impression on you! I'm proud that our team met your expectations! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Huntsville, Alabama
1 review
5 of 5 stars Reviewed 2 weeks ago

The entire staff was extremely pleasing and very accommodating. I visited the hotel for the Alpha Phi Alpha Fraternity, Inc. convention and couldn't have been more satisfied with the services provided by the hotel. The drinks served in the bar left a little bit to be desired, but the overall service was excellent!

Was this review helpful? Yes
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. I'm elated to hear that our staff gave great service! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Garner, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for a conference and I was overwhelmed by the professionalism and the way the hotel staff accommodated us. Kimberly, Kyra and Eugene especially gave me and my brothers the royal treatment! They were courteous and friendly and went above and beyond to ensure our stay was perfect.

Was this review helpful? Yes 1
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Kimberly, Kyra and Eugene made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Hotel Review Summarization

What travelers say

  • Convention center(17)
  • Room service(10)
  • Very nice(4)
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