The economy in North Carolina is suffering so if wouldn't surprise me to find that even a luxury hotel in Charlotte would reduce their service. Wow, were we surprised. This place was fantastic! Wife and I booked for a romantic weekend to celebrate milestone wedding anniversary and the Westin turned out to be the best place for us to have... more

Rooms, amenities, service and location superior. Some aspects of the room - namely the somewhat dated shower - were almost ready for rehab or replacement. However, we found very few items to fault the hotel or its staff. Our major complaint (one echoed by most of our group) was the hotel's unashamedly brash grab for the guest's wallets... a glass... more

I stayed at the Wetin Charlotte for 5 nights during a convention. The hotel is well located directly across from the convention center. However, the housekeeping was spotty -- only one bar of soap - needed to move from sink to shower and back again, no body wash, coffee service nice, but often no cream left after housekeeping. Fixtures and... more

We enjoyed our stay at the Westin. Only negatives: no tissues in the room and only one bar of soap was provided. The lobby service was great. All in all a very good value. We booked a couple of weeks ahead and got an $87 rate for a king bedroom with a nice city view. The location was perfect, as... more

I enjoyed my stay during a convention. It is a clean, well run hotel. more

This was a beautiful hotel! Great employees. The bar was great too! more

Some of the fixtures required maintenance (shower head leaked, and bath tub was nearing its demise) ... but the hotel was clean and completely smoke free. Dining experience was good, just as any other Westin. more

This property has the best service of any hotel I have stayed at in the past few months. From the front desk staff to housekeeping to concierge and the restaurant; I was continually impressed with their professionalism and attention to detail. The location is fantastic and don't miss a chance to eat at the Ember Grille. This is no ordinary... more

As a business traveler, I fully understand that downtown hotels are going to be more expensive than surrounding hotels but with that, I feel that they need to provide better than average service as well. Having to pay $18 per day for parking with $12 a day for internet just adds insult to injury. I knew something was wrong when... more