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Country Inn & Suites University Place

2.5 of 5 Hotel   |   131 E McCullough Dr, Charlotte, NC 28262
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Ranked #99 of 170 Hotels in Charlotte
A recent review
3 of 5 stars reviewed 5 days ago
R S Philadelphia, Pennsylvania
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102 reviews from our community

Traveler rating
    25
    26
    25
    15
    11
See reviews for
40
13
4
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Boston, MA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Thanks to a flight delay, I arrived to the hotel at midnight and was greeted by a completely apathetic desk clerk, who informed me that the hotel was full. When I told him I had a guaranteed reservation that was being held with a credit card, he shrugged his shoulders. He made no effort to relocate me to another hotel... More

Review collected in partnership with Country Inns & Suites By Carlson

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Philadelphia, Pennsylvania
Top Contributor
74 reviews 74 reviews
74 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Very basic hotel. Room was reasonably clean. Bathroom had no counter space. Fridge and microwave in the room. Very close to restaurants/shopping. The fitness room was terrible with broken cheap equipment and smelled very moldy. The pool looked nice. Free breakfast was very basic. Staff were wonderful. The landscaping looked very overgrown and unkempt. Although my stay was uneventful, I... More

Was this review helpful? Yes
Shawnetta, General Manager at Country Inn & Suites University Place, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. More

Charlotte, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Always Nice and Clean! I never have a problem at check in and the staff is always courteous. This hotel is recommend for business, family, couples, or solo. Good location as well, near university, Wal-Mart and dining

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Shawnetta W, General Manager at Country Inn & Suites University Place, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay. More

1 review
2 of 5 stars Reviewed 1 week ago

The breakfast was a complete joke. I'm used to Country Inn and Suites HOT breakfast with a meat (sausage, chicken etc.) and scrambled eggs along with a variety of yogurt, fruit, milk and juice. They had no fruit, WARM 2% milk from a spout, watered down juice, and absolutely no hot food. There was gross packages of frozen sausage biscuits... More

Was this review helpful? Yes
Shawnetta, General Manager at Country Inn & Suites University Place, responded to this review

We appreciate your feedback regarding our breakfast. We regret to hear your dining experience did not meet your expectations. We have passed on your comments and concerns to the correct department so they may address this situation with the team and ensure that we deliver outstanding service and presentation. We are currently under new ownership and is transitioning the breakfast... More

Geneva, Illinois
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We have been staying here for every trip to drop off/pick up our daughters at UNCC. (Past 4 years and 2 more to go) Clean rooms, good service and nice morning breakfast keeps us coming back. Good value compared to neighboring hotels.

Was this review helpful? Yes
Shawnetta W, General Manager at Country Inn & Suites University Place, responded to this review

Thank you so much for your response. We are glad to hear you enjoyed your stay here with us and look forward to your arrival in the near future. More

Moyock, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Great room for the price. Very close to UNCC and always friendly. For three years now I have been staying here when moving my daughter on campus and for visits. I have never had a problem and the staff is always very helpful. Rooms are clean and bathrooms are nice.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Shawnetta W, General Manager at Country Inn & Suites University Place, responded to this review

Thank you so much for your feedback. We certainly appreciate you taking the time out to share your experience. We look forward to serving you again in the near future. Thanks More

1 review
5 of 5 stars Reviewed August 14, 2014

Great room for the price. The staff were friendly and the room was clean. Can't ask for much more than that. Plus, the hotel was less than 10 minutes away from the PNC Pavilion. Really easy to get to.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Shawnetta W, General Manager at Country Inn & Suites University Place, responded to this review

Thank you so much for responding. We appreciate you taking the time out to leave us a positive comment. We look forward to serving you again when you are in the Charlotte area. Thanks More

Columbia, South Carolina
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 3, 2014

We travel frequently and use Priceline Name Your Own Price every time. I should have known what to expect during the visit based on the problems that I had calling the hotel to get the bedding arrangements after booking. In over 50 transaction, I have never had a hotel refuse to honor bedding choices for any reason, little on "the... More

Was this review helpful? Yes
CarlsonRezidor, Online Customer Care at Country Inn & Suites University Place, responded to this review

Dear SalindaHowell, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. More

United States
1 review
2 of 5 stars Reviewed July 25, 2014

There was a live cockroach in the room,the sheets on one of the beds was stained, the s air conditioning in the room was substandard. Rude staff/management. Run down feel to the hotel. Would not recommend this hotel and will not stay again.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CarlsonRezidor, Online Customer Care at Country Inn & Suites University Place, responded to this review

Dear Amy U, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. More

Knoxville, Tennessee
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 13, 2014

The staff was nice, the hotel smelled musty. The room was a good size but never really cooled off to my liking. The biggest disappointment was the pool! It was green but people were still swimming in it.

Was this review helpful? Yes 1
CarlsonRezidor, Online Customer Care at Country Inn & Suites University Place, responded to this review

Dear tcupp4rls, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. More

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Additional Information about Country Inn & Suites University Place

Address: 131 E McCullough Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites University Place 2.5*
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Also Known As:
Country Inn And Suites University Place
Country Inn & Suites University Place Hotel Charlotte
Country Inn Charlotte
Country Inn University Place
Charlotte Country Inn

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