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All 170 Charlotte hotels

Country Inn & Suites University Place

2.5 of 5 Hotel   |   131 E McCullough Dr, Charlotte, NC 28262
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Ranked #96 of 170 Hotels in Charlotte
A recent review
4 of 5 stars reviewed 1 week ago
Daphne G Salem
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109 reviews from our community

Traveler rating
    27
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    26
    16
    12
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42
13
5
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Banner Elk, North Carolina, United States
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel website shows a pool and that was the whole reason we booked here. We called to ask what time the pool closed and were told "10 PM". Upon arrival, at 9:30, we were told the pool was closed for "shock treatment". Why can't this be done at 10pm, when the pool is closed? We booked a more expensive... More

Was this review helpful? Yes
CarlsonRezidor, Online Customer Support at Country Inn & Suites University Place, responded to this review

We apologize that you were not informed about the pool treatment ahead of time. We will be discussing ways to ensure that our pool upkeep does not interfere with our guests enjoyment of it in the future. Thank you for your time. More

Salem
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great hotel and in a great location. Everything you need to see is close to the hotels location. Easy to get from place to place. Very freindly staff. Great place to stay if your in town for a race or shopping trip.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Coral Springs, Florida
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed here 4 or 5 times already in the last 2 years and wouldn't consider staying anywhere else. If you have to stay near UNC, then this is the place for you. The staff are always kind, courteous, and extremely helpful. There are many places to eat nearby...very convenient location. The rooms are always clean and housekeeping always... More

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Charlotte, North Carolina
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I always choose this hotel when staying in charlotte and I tell you why.. In this hotel they not only have free breakfast that's pleasing but they also have a indoor pool and hot tub which is great for soaking all the stress away from a rough day. The suits are equipped with pull out sofas. This place is just... More

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Shawnetta W, General Manager at Country Inn & Suites University Place, responded to this review

Thanks you for your feedback. We are glad to hear you enjoyed your stay and we look forward to your arrival again in the near future. Thanks, More

Greenville, North Carolina
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

Put on hold for 5 minutes while trying to make a reservation. The wifi was also down my entire stay, which is frustrating for a business traveller. Called the front desk during my stay from my room and no one answered. The breakfast also had hardly any selection. I travel a lot to the area for business, and will most... More

Was this review helpful? Yes
Shawnetta W, General Manager at Country Inn & Suites University Place, responded to this review

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. To discuss your concern further, please contact the hotel directly, and ask for Shawnetta. The voice of our customers is critical to ensuring our guests receive a rewarding experience when staying at the... More

Roanoke, Virginia, United States
2 reviews
4 of 5 stars Reviewed 4 weeks ago

My Husband and I stayed here this past weekend with our Son and Daughter-in-law and two of our grandchildren. We were in town for the Steelers and Panthers Game. The room was a little outdated, but very clean. The Staff was wonderful and very accommodating, and the breakfast was just perfect for us, except for the lack of fruit. This... More

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Kennesaw, Georgia
1 review
3 of 5 stars Reviewed 4 weeks ago

The breakfast had very few choices and I found none of them good. They had terrible coffee and the internet didn't work during the morning hours. The staff was nice, the hotel clean and conveniently located near a Waffle House, McDonalds, Burger King, IHOP and Bojangles so you have better breakfast choices. Generally, a good place to stay, though.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Shawnetta W, General Manager at Country Inn & Suites University Place, responded to this review

We appreciate your feedback regarding our breakfast. We regret to hear your dining experience did not meet your expectations. We are in the process of preparing a new hot continental breakfast to serve that I am sure will meet your expectations. We are under new ownership and our goal is to give outstanding service and presentation. More

Boston, MA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 18, 2014

Thanks to a flight delay, I arrived to the hotel at midnight and was greeted by a completely apathetic desk clerk, who informed me that the hotel was full. When I told him I had a guaranteed reservation that was being held with a credit card, he shrugged his shoulders. He made no effort to relocate me to another hotel... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CarlsonRezidor, Online, Customer Support at Country Inn & Suites University Place, responded to this review

We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. To discuss your concern further, please contact Corporate Customer Care. More

Philadelphia, Pennsylvania
Top Contributor
74 reviews 74 reviews
74 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 16, 2014

Very basic hotel. Room was reasonably clean. Bathroom had no counter space. Fridge and microwave in the room. Very close to restaurants/shopping. The fitness room was terrible with broken cheap equipment and smelled very moldy. The pool looked nice. Free breakfast was very basic. Staff were wonderful. The landscaping looked very overgrown and unkempt. Although my stay was uneventful, I... More

Was this review helpful? Yes
Shawnetta, General Manager at Country Inn & Suites University Place, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. More

Charlotte, United States
1 review
4 of 5 stars Reviewed September 15, 2014

Always Nice and Clean! I never have a problem at check in and the staff is always courteous. This hotel is recommend for business, family, couples, or solo. Good location as well, near university, Wal-Mart and dining

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Shawnetta W, General Manager at Country Inn & Suites University Place, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay. More

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Additional Information about Country Inn & Suites University Place

Address: 131 E McCullough Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites University Place 2.5*
Number of rooms: 100
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Also Known As:
Country Inn And Suites University Place
Country Inn & Suites University Place Hotel Charlotte
Country Inn Charlotte
Country Inn University Place
Charlotte Country Inn

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