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All 170 Charlotte hotels

Country Inn & Suites University Place

2.5 of 5 Hotel   |   131 E McCullough Dr, Charlotte, NC 28262
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Ranked #99 of 170 Hotels in Charlotte
A recent review
4 of 5 stars reviewed 1 week ago
Linda A Roanoke, Virginia, United States
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105 reviews from our community

Traveler rating
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    26
    16
    11
See reviews for
41
13
4
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Greenville, North Carolina
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW via mobile

Put on hold for 5 minutes while trying to make a reservation. The wifi was also down my entire stay, which is frustrating for a business traveller. Called the front desk during my stay from my room and no one answered. The breakfast also had hardly any selection. I travel a lot to the area for business, and will most... More

Was this review helpful? Yes
Shawnetta W, General Manager at Country Inn & Suites University Place, responded to this review

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. To discuss your concern further, please contact the hotel directly, and ask for Shawnetta. The voice of our customers is critical to ensuring our guests receive a rewarding experience when staying at the... More

Roanoke, Virginia, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

My Husband and I stayed here this past weekend with our Son and Daughter-in-law and two of our grandchildren. We were in town for the Steelers and Panthers Game. The room was a little outdated, but very clean. The Staff was wonderful and very accommodating, and the breakfast was just perfect for us, except for the lack of fruit. This... More

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Kennesaw, Georgia
1 review
3 of 5 stars Reviewed 1 week ago

The breakfast had very few choices and I found none of them good. They had terrible coffee and the internet didn't work during the morning hours. The staff was nice, the hotel clean and conveniently located near a Waffle House, McDonalds, Burger King, IHOP and Bojangles so you have better breakfast choices. Generally, a good place to stay, though.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Shawnetta W, General Manager at Country Inn & Suites University Place, responded to this review

We appreciate your feedback regarding our breakfast. We regret to hear your dining experience did not meet your expectations. We are in the process of preparing a new hot continental breakfast to serve that I am sure will meet your expectations. We are under new ownership and our goal is to give outstanding service and presentation. More

Boston, MA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Thanks to a flight delay, I arrived to the hotel at midnight and was greeted by a completely apathetic desk clerk, who informed me that the hotel was full. When I told him I had a guaranteed reservation that was being held with a credit card, he shrugged his shoulders. He made no effort to relocate me to another hotel... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CarlsonRezidor, Online, Customer Support at Country Inn & Suites University Place, responded to this review

We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. To discuss your concern further, please contact Corporate Customer Care. More

Philadelphia, Pennsylvania
Top Contributor
73 reviews 73 reviews
73 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very basic hotel. Room was reasonably clean. Bathroom had no counter space. Fridge and microwave in the room. Very close to restaurants/shopping. The fitness room was terrible with broken cheap equipment and smelled very moldy. The pool looked nice. Free breakfast was very basic. Staff were wonderful. The landscaping looked very overgrown and unkempt. Although my stay was uneventful, I... More

Was this review helpful? Yes
Shawnetta, General Manager at Country Inn & Suites University Place, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. More

Charlotte, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Always Nice and Clean! I never have a problem at check in and the staff is always courteous. This hotel is recommend for business, family, couples, or solo. Good location as well, near university, Wal-Mart and dining

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Shawnetta W, General Manager at Country Inn & Suites University Place, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay. More

1 review
2 of 5 stars Reviewed 2 weeks ago

The breakfast was a complete joke. I'm used to Country Inn and Suites HOT breakfast with a meat (sausage, chicken etc.) and scrambled eggs along with a variety of yogurt, fruit, milk and juice. They had no fruit, WARM 2% milk from a spout, watered down juice, and absolutely no hot food. There was gross packages of frozen sausage biscuits... More

Was this review helpful? Yes
Shawnetta, General Manager at Country Inn & Suites University Place, responded to this review

We appreciate your feedback regarding our breakfast. We regret to hear your dining experience did not meet your expectations. We have passed on your comments and concerns to the correct department so they may address this situation with the team and ensure that we deliver outstanding service and presentation. We are currently under new ownership and is transitioning the breakfast... More

Geneva, Illinois
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 22, 2014 via mobile

We have been staying here for every trip to drop off/pick up our daughters at UNCC. (Past 4 years and 2 more to go) Clean rooms, good service and nice morning breakfast keeps us coming back. Good value compared to neighboring hotels.

Was this review helpful? Yes
Shawnetta W, General Manager at Country Inn & Suites University Place, responded to this review

Thank you so much for your response. We are glad to hear you enjoyed your stay here with us and look forward to your arrival in the near future. More

Moyock, United States
1 review
4 of 5 stars Reviewed August 18, 2014

Great room for the price. Very close to UNCC and always friendly. For three years now I have been staying here when moving my daughter on campus and for visits. I have never had a problem and the staff is always very helpful. Rooms are clean and bathrooms are nice.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Shawnetta W, General Manager at Country Inn & Suites University Place, responded to this review

Thank you so much for your feedback. We certainly appreciate you taking the time out to share your experience. We look forward to serving you again in the near future. Thanks More

1 review
5 of 5 stars Reviewed August 14, 2014

Great room for the price. The staff were friendly and the room was clean. Can't ask for much more than that. Plus, the hotel was less than 10 minutes away from the PNC Pavilion. Really easy to get to.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Shawnetta W, General Manager at Country Inn & Suites University Place, responded to this review

Thank you so much for responding. We appreciate you taking the time out to leave us a positive comment. We look forward to serving you again when you are in the Charlotte area. Thanks More

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Additional Information about Country Inn & Suites University Place

Address: 131 E McCullough Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites University Place 2.5*
Number of rooms: 100
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Also Known As:
Country Inn And Suites University Place
Country Inn & Suites University Place Hotel Charlotte
Country Inn Charlotte
Country Inn University Place
Charlotte Country Inn

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