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Country Inn & Suites By Carlson, Charlotte University Place

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131 East Mccullough Drive, Charlotte, NC 28262
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Country Inn & Suites By Carlson, Charlotte University Place
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208 Reviews from our TripAdvisor Community

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White Lake, Michigan
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

This hotel was not nice- it's old needs updating I had a dead bug on my sheets! My flight was canceled and airline forced me here overnight. The front desk woman was cold and not friendly. The over night shuttle driver was rude - the morning shuttle man was much better. We were put out because of flights canceled so... More 

Helpful?
Thank cmak75
GuestGold, General Manager at Country Inn & Suites By Carlson, Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for bringing this to my attention, I will be meeting with staff members to talk about your concerns. Guest feedback is our best resource for improving our guest service and our hotel. Sincerely, KC General Manager More 

Atlanta, Georgia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 4, 2016 via mobile

I spent about 45 days here for business. I got to know them very well. The rooms where always clean and fresh house keeping does a wonderful job. The breakfast was one of the best I've had at a hotel they swapped the hit breakfast around everyday so you didn't have the same thing all the time. The parking lot... More 

Helpful?
Thank Jayson R W
Bluffton, South Carolina
1 review
5 of 5 stars Reviewed December 25, 2015

Great location. Great breakfast. Nice rooms for small families. Separate sitting room and separate TV for gaming. Close enough to center city for quick hop to the theater. Close enough to main medical centers for health trips.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank happyh0telh0pper
New Bern, North Carolina
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed December 23, 2015

I have stayed at this location with my handicapped pet. They were very welcoming, with a reasonable $15 pet fee, and we had a nice stay. This time my hubby checked in and charged him $50 for the pet fee. When I discovered this I went to the front desk to protest the sudden rise. The desk clerk said it... More 

Helpful?
Thank MusicTeacherNC
CarlsonRezidor, Online Support Specialist at Country Inn & Suites By Carlson, Charlotte University Place, responded to this review

Dear Guest, Thank you for taking the time to share your experience. Our team works hard to make sure our guests are comfortable and receiving our best service. We apologize that during this stay, our service fell short and that you were forced to leave the hotel. We appreciate you bringing this matter to our attention, and hope for another... More 

Summerville, South Carolina
1 review
5 of 5 stars Reviewed December 11, 2015

Staff was great! Breakfast selection was ok. Very clean rooms. Close to shopping and restaurants. Had a great time!!!!! Will stay here again next year. Loved that staff spoke to us each and every time they saw us!!!

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank crystalg661
1 review
4 of 5 stars Reviewed December 10, 2015

The front desk staff was wonderful and very helpful. Cleaning staff did a wonderful job and were very friendly. The rooms and hotel are well maintained and clean. The breakfast was just ok. It does not offer much for a continental breakfast. Major road construction going on, but it is still easy in and easy out.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Deborah H
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 8, 2015 via mobile

Front desk girls were so friendly, caring and helpful. Our room was nice and clean. The beds were comfy as well. The breakfast was alright other than the coffee was cold and the other one was empty. It was free and for a free breakfast it was better than I have had at other hotels. We would stay here again.

Helpful?
Thank Jenny E
Cary, North Carolina
1 review
5 of 5 stars Reviewed December 7, 2015

Home was clean and nice. The staff was very nice and helpful. Had workout room and internet was descent. They had water; cookies, hot coco and coffee that was complimentary. I will continue using this hotel while working in the area.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank kellybU6463WU
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