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All 170 Charlotte hotels

SpringHill Suites Charlotte Airport

3.0 of 5 Hotel   |   3055 Scott Futrell Drive, Charlotte, NC 28208
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Ranked #97 of 170 Hotels in Charlotte
A recent review
3 of 5 stars reviewed 3 days ago
mwayc kentucky
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153 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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kentucky
Top Contributor
111 reviews 111 reviews
68 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

First time staying here I picked it because of price and proximity to the airport. I will say the property is clean but it is dated and worn. My room was a typical Springhill Suites room which is fine but the carpet was stained and the furnishings worn. The staff of this hotel go above and beyond when it came... More

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Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I just stayed on this hotel a second time within the last three weeks and once again was treated with wonderful hospitality. The staff goes out of their way to ensure your stay is pleasant and relaxing, each staff member greets you with a warm smile and a "can do" attitude. I have thoroughly enjoyed my stays and felt at... More

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Ellenwood, Georgia
1 review
1 of 5 stars Reviewed 1 week ago

This is my second stay at this hotel. I stayed at the hotel last year for the Falcons vs. Carolina game and the stay pleasant. I was there again on Nov. 15, 2014 for one night stay for the game on the next day. I wasn't feeling my best so when my husband and I got to our room I... More

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yorkshire
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

only stayed here for one night whilst en route to South Carolina. The welcome was great and the room very comfortable. Dined elsewhere but had breakfast which was absolutely fine. All the staff I came into contact with were very friendly and helpful. Pickup from the airport was a welcome site. WiFi was fine. Will definitely use next trip!

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 19, 2014

I have to preface this with admitting that I'm a very light sleeper and I wasn't diligent enough at check-in. There was a sign stating something to the effect of "if you are a light sleeper, please ask for ear plugs." Since the hotel is right off I-85, I assumed that was the noise issue. I asked for a room... More

Was this review helpful? Yes 1
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Dear NCSU99, Thank you for providing feedback from your stay. I apologize for the noise issues that you experienced in your room. Thank you for bringing the noise issues to our attention from your stay. We have worked hard to minimize any outside noise and will continue to do this for our future guests. We hope to see you again... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 12, 2014 via mobile

I really have nothing great to say. Booked a rewards night, decided to check in one night earlier. Walked in, was told they had no vacancy. Left the lobby, and then was able to book a room on marriot website from the parking lot. Checked in, same girl that turned us away was all smiles and welcoming. Room was average,... More

Was this review helpful? Yes 1
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Dear TraveledwellGG, Thank you for providing your feedback from your stay. I apologize for the issues that you experienced. I'm sorry that the hot tub was down for repairs during your stay. We have corrected this issue and it is back up and running for our guests along with the indoor heated pool. During our busy times at breakfast, we... More

Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 9, 2014

This is the 2nd Spring Hll Suites I have stayed in near an airport. Both were clean and convenient for a layover while waiting to take a flight. The free shuttle was great. The polite driver even took us to a restaurant and picked us up when we were ready. I would choose this Mariott brand again.

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Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Catherine B, Thank you for sharing your experience with us at the SpringHill Suites Charlotte Airport. We are glad that you enjoyed your stay and got to use our complimentary airport shuttle. It runs 24 hours a day for convenience to and from the Charlotte Douglass Airport. We hope to see you again on your next visit to Charlotte! More

Marietta, Georgia
Top Contributor
89 reviews 89 reviews
23 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed October 2, 2014

A bit disappointed in this Marriott. The location was great, just off I-85 and close to the airport, but the location also made for a lot of noise. The room was comfortable, as usual for a Springhill, but the breakfast area was small and cramped.

Was this review helpful? Yes 1
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for providing your feedback from your stay. We are conveniently located right off of I-85 and only 1.5 miles from the Charlotte Douglass International Airport. Being this close can be very convenient but can also cause some noise issues as well. Next time, stop by the Front Desk and pick up a pair of complimentary ear plugs. We... More

Milwaukee, WI
Contributor
19 reviews 19 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 29, 2014

1st room - smelled like smoke 2nd room - smelled like urine and mattress pad had a large yellow stain on it Room was dirty (carpet stained - tiles/grout filthy - no grout around tub (it looked like it would fall thru to the floor below) - the toilet wiggled like it would fall over - the air conditioning was... More

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Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for providing feedback from your stay. I'm sorry that we did not meet your, or our own expectations. I was actually working during your stay and addressed these issues with our Housekeeping Supervisor at that time. Please be assured that we are taking every step to correct these issues for our future guests. Since we do not have... More

Atlanta, Georgia
Top Contributor
116 reviews 116 reviews
73 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed August 31, 2014

This hotel is a true disappointment. It is showing wear, and the lobby is almost "stark" in appearance. The carpet in my room had the toe nail clippings of an earlier guest, and the room air conditioner never cooled the room to less than 74 degrees. It was a most uncomfortable stay and a lousy nights sleep. You will not... More

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Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for providing feedback from your stay. I apologize for the issues you experienced and assure you we will be passing this information along to all members of our Management team. We understand that a cool room is essential to a stay, especially during the hot summer months. For this reason, we have a maintenance person on staff 24... More

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Additional Information about SpringHill Suites Charlotte Airport

Address: 3055 Scott Futrell Drive, Charlotte, NC 28208
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Charlotte Airport 3*
Number of rooms: 95
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Also Known As:
Springhill Suites Charlotte Airport Hotel Charlotte
Charlotte Springhill Suites

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