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All 170 Charlotte hotels

SpringHill Suites Charlotte Airport

3.0 of 5 Hotel   |   3055 Scott Futrell Drive, Charlotte, NC 28208
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Ranked #101 of 170 Hotels in Charlotte
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149 reviews from our community

Traveler rating
    40
    38
    42
    16
    13
See reviews for
26
32
11
52
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
3 of 5 stars Reviewed 4 days ago NEW

I have to preface this with admitting that I'm a very light sleeper and I wasn't diligent enough at check-in. There was a sign stating something to the effect of "if you are a light sleeper, please ask for ear plugs." Since the hotel is right off I-85, I assumed that was the noise issue. I asked for a room... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

I really have nothing great to say. Booked a rewards night, decided to check in one night earlier. Walked in, was told they had no vacancy. Left the lobby, and then was able to book a room on marriot website from the parking lot. Checked in, same girl that turned us away was all smiles and welcoming. Room was average,... More

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Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is the 2nd Spring Hll Suites I have stayed in near an airport. Both were clean and convenient for a layover while waiting to take a flight. The free shuttle was great. The polite driver even took us to a restaurant and picked us up when we were ready. I would choose this Mariott brand again.

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Marietta, Georgia
Top Contributor
89 reviews 89 reviews
23 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A bit disappointed in this Marriott. The location was great, just off I-85 and close to the airport, but the location also made for a lot of noise. The room was comfortable, as usual for a Springhill, but the breakfast area was small and cramped.

Was this review helpful? Yes 1
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for providing your feedback from your stay. We are conveniently located right off of I-85 and only 1.5 miles from the Charlotte Douglass International Airport. Being this close can be very convenient but can also cause some noise issues as well. Next time, stop by the Front Desk and pick up a pair of complimentary ear plugs. We... More

Brookfield, Wisconsin
Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

1st room - smelled like smoke 2nd room - smelled like urine and mattress pad had a large yellow stain on it Room was dirty (carpet stained - tiles/grout filthy - no grout around tub (it looked like it would fall thru to the floor below) - the toilet wiggled like it would fall over - the air conditioning was... More

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Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for providing feedback from your stay. I'm sorry that we did not meet your, or our own expectations. I was actually working during your stay and addressed these issues with our Housekeeping Supervisor at that time. Please be assured that we are taking every step to correct these issues for our future guests. Since we do not have... More

Atlanta, Georgia
Top Contributor
114 reviews 114 reviews
72 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed August 31, 2014

This hotel is a true disappointment. It is showing wear, and the lobby is almost "stark" in appearance. The carpet in my room had the toe nail clippings of an earlier guest, and the room air conditioner never cooled the room to less than 74 degrees. It was a most uncomfortable stay and a lousy nights sleep. You will not... More

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Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for providing feedback from your stay. I apologize for the issues you experienced and assure you we will be passing this information along to all members of our Management team. We understand that a cool room is essential to a stay, especially during the hot summer months. For this reason, we have a maintenance person on staff 24... More

Greensboro, North Carolina
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed August 25, 2014

Noisy, doesn't have the complimentary items that other Springhill suites have including no cork and no real drinking glasses. While trying to entertain my guest and I had to drink wine out of paper coffee cups and since there were no complimentary corks here I had to take my wine bottle down to the front desk, allow them to open... More

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Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for providing feedback from your stay. I apologize that you were disappointed with the amenities provided. We have recently replaced all of our glassware in the rooms with individually wrapped plastic cups. We did this based on responses from our guests. It ensures our guests are getting a fresh, clean glass in their room each time they stay.... More

Ashburn, Virginia
Top Contributor
104 reviews 104 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 21, 2014

Price and local appeared OK, but we could have done better. Relatively easy access to I-85. Springhill suites seem to have old-style air conditioners mounted in the outside wall of each unit. This makes for more noise from compressor and fan than central sit or closet AC units. The first room we were assigned had a defective fan which squealed.... More

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Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for your feedback from your stay. We are conveniently located right off of I-85 and only 1.5 miles from the Charlotte Douglass International Airport. Being this close can be very convenient but can also cause some noise issues as well. Next time, stop by the Front Desk and pick up a pair of complimentary ear plugs. We always... More

Senior Contributor
25 reviews 25 reviews
25 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 8, 2014

The staff at this property is very professional and courteous. However it is clear that the property is in need up updating to meet the Marriott standards that I am used to enjoying. Room showed signs of wear and the bathroom wasn't clean. I would not stay here on my next visit to Charlotte.

Was this review helpful? Yes
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for taking the time to give your feedback from your stay with us. I would like to thank you for mentioning our staff and their professionalism. I believe that it is our team that makes us stand out from the rest. I apologize that you did not enjoy your stay with us. We use every comment that we... More

Senior Contributor
32 reviews 32 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 6, 2014

Wish I reviewed Trip Advisor before booking. The hotel could use some updating with stained carpets, gross tub grout and constantly running toilet. (The toilet didn't bother me but should be addressed nonetheless.) Front desk check in was pleasant and breakfast adequate. I would look for another Marriott branded hotel if I have to return.

Was this review helpful? Yes
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for taking the time to give your feedback from your stay. I apologize for the issues that you experienced and assure you that we do take every comment to heart. Our Maintenance staff does routine cleaning to our carpets here on property. Due to these concerns, we have also set up an outside company to come inspect and... More

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Additional Information about SpringHill Suites Charlotte Airport

Address: 3055 Scott Futrell Drive, Charlotte, NC 28208
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Charlotte Airport 3*
Number of rooms: 95
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Also Known As:
Springhill Suites Charlotte Airport Hotel Charlotte
Charlotte Springhill Suites

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