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All 170 Charlotte hotels

SpringHill Suites Charlotte Airport

3.0 of 5 Hotel   |   3055 Scott Futrell Drive, Charlotte, NC 28208
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Ranked #95 of 170 hotels in Charlotte
A recent review
3 of 5 stars reviewed 1 week ago
roadwarrior96 Ashburn, Virginia
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143 people have reviewed this hotel

Traveler rating
    40
    38
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    14
    12
See reviews for
25
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50
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Greensboro, North Carolina
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Noisy, doesn't have the complimentary items that other Springhill suites have including no cork and no real drinking glasses. While trying to entertain my guest and I had to drink wine out of paper coffee cups and since there were no complimentary corks here I had to take my wine bottle down to the front desk, allow them to open... More

Was this review helpful? Yes
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for providing feedback from your stay. I apologize that you were disappointed with the amenities provided. We have recently replaced all of our glassware in the rooms with individually wrapped plastic cups. We did this based on responses from our guests. It ensures our guests are getting a fresh, clean glass in their room each time they stay.... More

Ashburn, Virginia
Top Contributor
76 reviews 76 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Price and local appeared OK, but we could have done better. Relatively easy access to I-85. Springhill suites seem to have old-style air conditioners mounted in the outside wall of each unit. This makes for more noise from compressor and fan than central sit or closet AC units. The first room we were assigned had a defective fan which squealed.... More

Was this review helpful? Yes
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for your feedback from your stay. We are conveniently located right off of I-85 and only 1.5 miles from the Charlotte Douglass International Airport. Being this close can be very convenient but can also cause some noise issues as well. Next time, stop by the Front Desk and pick up a pair of complimentary ear plugs. We always... More

Senior Contributor
25 reviews 25 reviews
25 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff at this property is very professional and courteous. However it is clear that the property is in need up updating to meet the Marriott standards that I am used to enjoying. Room showed signs of wear and the bathroom wasn't clean. I would not stay here on my next visit to Charlotte.

Was this review helpful? Yes
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for taking the time to give your feedback from your stay with us. I would like to thank you for mentioning our staff and their professionalism. I believe that it is our team that makes us stand out from the rest. I apologize that you did not enjoy your stay with us. We use every comment that we... More

Senior Contributor
22 reviews 22 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Wish I reviewed Trip Advisor before booking. The hotel could use some updating with stained carpets, gross tub grout and constantly running toilet. (The toilet didn't bother me but should be addressed nonetheless.) Front desk check in was pleasant and breakfast adequate. I would look for another Marriott branded hotel if I have to return.

Was this review helpful? Yes
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for taking the time to give your feedback from your stay. I apologize for the issues that you experienced and assure you that we do take every comment to heart. Our Maintenance staff does routine cleaning to our carpets here on property. Due to these concerns, we have also set up an outside company to come inspect and... More

Columbus, Ohio
2 reviews
4 of 5 stars Reviewed July 17, 2014

Had to stay here at the last minute due to a flight cancellation. I would like to say a big thanks to Hannah for her help in setting me up with a reservation and taking care of me. She was extremely helpful!

Was this review helpful? Yes
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for taking the time to share your experience at the SpringHill Suites Charlotte Airport. We are so happy that you enjoyed your stay under the circumstances and for mentioning Hannah! We will make sure to recognize her for doing a great job! Thank you again for your review and we hope to see you on your next trip... More

Providence, Rhode Island
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 4, 2014

I needed to make a last minute trip home to Rhode Island to attend the funeral of a childhood friend while I was on vacation with my family in Colorado. Due to flight delays I missed my connection and had to stay in Charlotte for the night. I booked a room at the Spring Hill Suites at the Charlotte airport... More

Was this review helpful? Yes 1
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for taking the time to give feedback from your stay and bringing this issue to our attention. I assure you that this is not something that we take lightly as our guest security is our number one priority. I will be speaking with our night agents to make sure that we are taking every precaution to make sure... More

Charlotte, North Carolina
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 24, 2014

My wife and I frequently stay here when we fly in and out of Charlotte. Over the years, we've noticed that the quality has declined. The front desk and shuttle drivers are nice. The rooms need an update and cleaning. Couches and chairs torn at the edges. Air conditioners noisy. Rooms need better soundproofing because it can be noisy from... More

Was this review helpful? Yes
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for taking the time to give feedback from your recent stay with us at the SpringHill Suites Charlotte Airport. I apologize that your last stay was not up to our standards and for the issues you experienced. First, thank you for your continued loyalty as you travel from the Charlotte Douglass Airport. We appreciate your business and your... More

Hampstead, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 28, 2014

Got in at 1130pm... 25 minutes to get registered. 2 people in front of me. Hotel is older but it's so so. Little hot water. Waited 20 minutes for coffee at breakfast bar to be told in an interested tone that "it's coming". Milk n creamer no where to be found. I had to jiggle toilet to flush n turning... More

Was this review helpful? Yes 2
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for taking the time to share your experience with the SpringHill Suites Charlotte Airport and I apologize for the issues you experienced during your stay. Your review mentioned that you had little hot water during your stay with us. It also mentioned that there was an issue with your bathtub handle. I believe that the handle issue caused... More

Los Angeles, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 22, 2014

Yes, the hotel is close to the highway and you can hear cars and road noise, BUT that was the least of our problems with this place. We were jolted awake around 0130 by the sound and vibration from the bass of music being played outside the hotel. We waited 15 minutes or so, hoping it was a car in... More

Was this review helpful? Yes 2
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for taking the time to share your experience with the SpringHill Suites Charlotte Airport. I apologize that your recent stay was not satisfactory and appreciate your feedback. I apologize that you experienced noise issues during your stay with us. We have security that routinely does walks around our building and these issues were brought to their attention. Unfortunately,... More

Overland Park, Kansas
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 8, 2014

Hotel staff was friendly and room clean. Location was near the airport but the only non-tired person on the shuttle to the airport was the driver. He obliviously didn't sleep in the hotel, everyone else had the same problem. The hotel location is next to an all night "strip club" was ridiculous. Screaming people, horns honking, cars racing. It went... More

Was this review helpful? Yes 2
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for taking the time to share your experience with the SpringHill Suites Charlotte Airport. I apologize that your recent stay was not satisfactory and appreciate your feedback. I apologize that you experienced noise issues during your stay with us. There is a "gentleman's club" behind us but there should be no reason for this excessive noise. Please be... More

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Additional Information about SpringHill Suites Charlotte Airport

Address: 3055 Scott Futrell Drive, Charlotte, NC 28208
Phone Number:
Location: United States > North Carolina > Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Charlotte Airport 3*
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Also Known As:
Springhill Suites Charlotte Airport Hotel Charlotte
Charlotte Springhill Suites

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
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95

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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