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SpringHill Suites Charlotte Airport

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3055 Scott Futrell Drive, Charlotte, NC 28208
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SpringHill Suites Charlotte Airport
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SpringHill Suites Charlotte Airport
SpringHill Suites Charlotte Airport
SpringHill Suites Charlotte Airport
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177 reviews from our community

Traveler rating
    47
    49
    47
    19
    15
See reviews for
33
36
12
65
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 1 week ago via mobile

The hotel was almost vacant but it was a long day in airports so I decided to give it a whirl. The clerk at the front desk was nice however the property was suspect. I received my key and went to my room, the upholsteres green sofa had brown arms. The arms were at one time green but had turned... More 

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United States
Top Contributor
66 reviews 66 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently stayed two nights at this hotel. All of the staff are extremely friendly and welcoming. The room was very clean and large. I liked the separate sitting area. It felt more like a nice apartment/studio than a hotel rom. The colors were bright and welcoming. The breakfast for this level hotel was one of the best I have... More 

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Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Dear Europabound, We are so glad to hear you enjoyed your stay with us at the SpringHill Suites Charlotte Airport! We do offer a complimentary airport shuttle that runs 24 hours a day to our guests. This same shuttle can also take our guests to local restaurants and stores when it is not doing airport runs. Ths may be an... More 

New Jersey
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

All we really wanted was a good night's sleep after a very chaotic day, followed by several hours on line at the Charlotte International Airport because of weather-related flight cancellations. We prefer the Marriott chain of hotels and so we were thrilled to secure a room. Considering 100s of people were stranded in Charlotte and that the reservation staff was... More 

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Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Dear CoolMom4398, Thank you for reaching out to us about your recent stay. I'm sorry that you experienced noise issues and were not able to completely enjoy your stay. I apologize for the A/C issue you also experienced in your room. We do have Maintenance on staff 24 hours a day that is here to help with any issues that... More 

Richmond, Virginia
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the SpringHill Suites Charlotte Airport while visiting our grand kids in Charlotte, NC. It was GREAT! Unbelievable for the price. The "suite" was really, really nice; two beds plus hide-a-bed sofa; sink, refrigerator, microwave, coffee machine in the kitchenette. (We did have trouble with the hot water in shower.) Very convenient off the interstate. Very quiet. Wonderful... More 

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Lancaster, Ohio
Top Contributor
70 reviews 70 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed only one night but we were very tired when we arrived. The staff was cordial and helpful. Our room was very clean and comfortable. We have no complaints about anything. We would stay there again.

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Louisville, Kentucky
Top Contributor
152 reviews 152 reviews
52 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for a brief overnight in business. It was close enough to the airport but being located practically on an interstate, it was very noisy. Should have known when they offered ear plugs at the front desk...but failed to get take the hint. Breakfast looked very nice. Felt a bit run down overall and didn't love the place, but... More 

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Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for providing feedback from your stay with us. Our goal is to provide a superior stay and I apologize that we failed to do so during your visit. We are located right off of major interstate 85 and just 1.5 miles for the Charlotte Douglass International Airport. This is very convenient for our guests when they are traveling... More 

Bluefield, West Virginia
Top Contributor
52 reviews 52 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed March 20, 2015

The hotel needs a face lift, it is shabby. The desk clerks both AM and PM were less than friendly, not the warmth we usually get at a Marriott property. Our room was VERY noisy both from the highway and from the trash service at 4am.... Sleep quality was very poor. The beds were comfortable and the breakfast selection was... More 

Was this review helpful? Yes 1
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Dear RoadRunnerBluefield, Thank you for reaching out to us about your recent stay. I apologize that we did not live up to our own standards during your stay to provide a superior experience. We are conveniently located right off of I-85 and just a 1.5 miles from the Charlotte Douglass Airport. Being this close provides an ease to our guests... More 

York, PA
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed March 9, 2015

Tired decor, dinged up furnishings, really dirty elevators and hallways, room with carpet stains and broken window valance hanging down. Nice lady checked me in, but took 3 calls while doing so extending the experience to 10 minutes or so. I expect more from Marriott, but perhaps not this brand. I won't try it again. The value is good if... More 

Was this review helpful? Yes 1
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for your feedback from your stay. I apologize for the issues that you experienced and that we did not live up to your and our own standards. We have a houseman on staff 24 hours a day to continuously be cleaning and touching up our guest areas. We will look over this checklist with our staff to ensure... More 

Avon, Connecticut
Top Contributor
83 reviews 83 reviews
17 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed February 15, 2015

Our US Air flight into a New England was cancelled when we arrived in Charlotte. We needed a hotel fast and close to the airport. Springhill Suites fit the bill. They run a shuttle to the airport. In fact, they were already picking up someone else, so we didn't have to wait. They were already there. So it was about... More 

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Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you HPLowry for providing feedback from your stay with us. We are glad that you enjoyed your stay and were able to take advantage of some of our amenities during your stay. As you mentioned, our airport shuttle does run 24 hours a day to provide a complimentary ride to and from the airport for our guests. If the... More 

Wells, Maine
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 15, 2015

We had to stay in NC for two nights, chose a Marriott close to the airport. We had a few mishaps with the shuttle, but have to say they go their way to please guests! Would choose it again, if needed.

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