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Suburban Extended Stay Hotel of Charlotte - WT Harris

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8615 Hankins Road, Charlotte, NC 28269
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Suburban Extended Stay Hotel of Charlotte - WT Harris
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Suburban Extended Stay Hotel of Charlotte - WT Harris
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25 reviews from our community

Traveler rating
    7
    5
    4
    3
    6
See reviews for
2
5
3
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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North Carolina Smoky Mountains, North Carolina
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

The carpet in the rooms is very dirty. If you put clean socks on, the bottom of your socks will turn brown after a short time. The grout on the tile bathroom floors is almost black too. This is a 3 story building, yet there is only one ice machine on the first floor. They charge $25 a night for... More 

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2 reviews
1 of 5 stars Reviewed 1 week ago

This is with out a doubt the most expensive flea bag lowtel (doesn't deserve to be called motel) there could ever exist. The first hint I should have gotten was when the receptionist actually stated they had two ✌ people quit the previous day (HINT). The first room they showed me had a toilet in the bathtub, really innovative I... More 

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wileybarber, Vice President Sales and Marketing at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

I would like to thank you for your review of our hotel. We take pride in our Extended Stay Hotel. We are in the process of replacing carpet and tile with new flooring throughout the hotel. Unfortunately, the first room you were shown was a room that was taken down for the new flooring but not removed from the front... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 22, 2015

Tonight I made a reservation through an online service (which one is irrelevant - this is not their fault) for a guest room at the Suburban Extended Stay Hotel in Charlotte. My husband drove 3 hours, pulled up to the hotel door at 11:45 pm and .... the hotel front door was locked! The lobby lights were off! The front... More 

Was this review helpful? Yes 1
wileybarber, Vice President Sales and Marketing at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you for your response regarding our hotel. I understand your frustration with not being told by the 3rd party booking company that our Hotel is an extended stay hotel. On the Choice Hotel website, under policies, it states that the hours of operation are from 7:00am to 11:00pm. With this in mind, we also provide an after hours phone... More 

Wilmington, North Carolina
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 20, 2015

This hotel provided an ok stay. On the positive - it was convenient, had a kitchenette, and was clean. On the negative - the staff was not really accommodating, the fixtures were run-down, and had limited amenities (for example, no in-room coffee). On the whole, it was ok and a good value for a one-night stay on the way to... More 

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New Bern
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 15, 2015

Where do I begin...booked a non smoking double bed room, got a smoking single bed room. Night clerk was too busy with her phone call to really help, even though I had the printout of my reservation. So my friend had to sleep in the chair and I had to suffer with my allergies from the smoke smell in the... More 

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Charlotte, North Carolina
1 review
3 of 5 stars Reviewed April 3, 2015

The good: The staff is great. Especially lady at front desk..very accommodating. The bad: 1parking sucks..do tight and truckers taking 3 to 4 spacing; Had to park across the street once. 2none of the floors are smoke free..I had a bad headache my last night there because my neighbor was smoking at 4am in his room...I could not call downstairs... More 

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Point Pleasant
Top Contributor
105 reviews 105 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 17, 2015

On the way home from long vacation and arrived her about 11pm... what I did not know was that you can not check in after 11!! Just caught the nite clerk and she pointed that I was late but did let me in. In all fairness after looking at my confirmation I did see this was their rule...so pay attention.... More 

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Odessa
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 14, 2015

Close to work last weekend at Metroliner price was right and close to places to eat or cook and eat in room. Staff was friendly and very helpful. Ample parking for big truck tractors. for a extended stay hotel everything worked.

Was this review helpful? Yes 2
Liz M, General Manager at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you for taking the time to rate our hotel on TripAdvisor. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Liz Miller General Manager Suburban Extended Stay Charlotte... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 9, 2015

U did not like my stay. Bed was not as advertise, bed hard, pillow hard, bed small was not a queen size bed. Wanted to leave could not get a refund. Was not happy with this hotel. Will not recommend any to stay here

Was this review helpful? Yes 1
Liz M, General Manager at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you so much for taking the time to write a review. We appreciate any and all feedback as this helps us to improve our service. We so take pride in our Hotel and keep as clean as we possibly can. I'm sorry that you thought the bed size would be different but it was reserved for a room with... More 

Barstow, California
1 review
5 of 5 stars Reviewed September 17, 2014

The person at the front desk was very friendly and helpful when I checked in. The room was great! Very Clean. Would definitely stay at this hotel again. Easy access to local sites and the entire staff was pleasant.

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