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Suburban Extended Stay Hotel of Charlotte - WT Harris

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8615 Hankins Road, Charlotte, NC 28269
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1 room 1 guest
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Suburban Extended Stay Hotel of Charlotte - WT Harris
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26 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 27, 2015

I am a truck driver and I stay at hotels everywhere. This hotel is extremely clean and comfortable for the money. They are in the process of renovating and will soon have new carpeting as well as several other changes. Portia, at the front desk, is awesome. She remembers my name every time and makes me feel very welcome and... More 

Was this review helpful? Yes 1
Liz M, General Manager at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you for comment about the Suburban Extended Stay Hotel. My team and I strive our best to offer the best customer service in the Charlotte area. I will definitely share your comment with Portia and my entire team. Hope to see you again in the near future. More 

North Carolina Smoky Mountains, North Carolina
2 reviews
2 of 5 stars Reviewed May 26, 2015

The carpet in the rooms is very dirty. If you put clean socks on, the bottom of your socks will turn brown after a short time. The grout on the tile bathroom floors is almost black too. This is a 3 story building, yet there is only one ice machine on the first floor. They charge $25 a night for... More 

Was this review helpful? Yes
HJ16520, Public Relations Manager at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you for taking the time to complete our online review regarding your recent stay at Suburban Extended Stay. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding condition on your recent visit especially regarding any uncomfortable experiences while you were here. I have shared your feedback with staff to ensure we handle... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed May 17, 2015

This is with out a doubt the most expensive flea bag lowtel (doesn't deserve to be called motel) there could ever exist. The first hint I should have gotten was when the receptionist actually stated they had two ✌ people quit the previous day (HINT). The first room they showed me had a toilet in the bathtub, really innovative I... More 

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wileybarber, Vice President Sales and Marketing at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

I would like to thank you for your review of our hotel. We take pride in our Extended Stay Hotel. We are in the process of replacing carpet and tile with new flooring throughout the hotel. Unfortunately, the first room you were shown was a room that was taken down for the new flooring but not removed from the front... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 22, 2015

Tonight I made a reservation through an online service (which one is irrelevant - this is not their fault) for a guest room at the Suburban Extended Stay Hotel in Charlotte. My husband drove 3 hours, pulled up to the hotel door at 11:45 pm and .... the hotel front door was locked! The lobby lights were off! The front... More 

Was this review helpful? Yes 1
wileybarber, Vice President Sales and Marketing at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you for your response regarding our hotel. I understand your frustration with not being told by the 3rd party booking company that our Hotel is an extended stay hotel. On the Choice Hotel website, under policies, it states that the hours of operation are from 7:00am to 11:00pm. With this in mind, we also provide an after hours phone... More 

Wilmington, North Carolina
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed April 20, 2015

This hotel provided an ok stay. On the positive - it was convenient, had a kitchenette, and was clean. On the negative - the staff was not really accommodating, the fixtures were run-down, and had limited amenities (for example, no in-room coffee). On the whole, it was ok and a good value for a one-night stay on the way to... More 

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HJ16520, Public Relations Manager at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you for taking the time to complete our online review regarding your recent stay at Suburban Extended Stay.. Again, thank you for your time and valuable feedback. We will share this with our team. More 

New Bern
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 15, 2015

Where do I begin...booked a non smoking double bed room, got a smoking single bed room. Night clerk was too busy with her phone call to really help, even though I had the printout of my reservation. So my friend had to sleep in the chair and I had to suffer with my allergies from the smoke smell in the... More 

Was this review helpful? Yes
HJ16520, Public Relations Manager at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you for taking the time to complete our online review regarding your recent stay at Suburban Extended Stay. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding condition on your recent visit especially regarding any uncomfortable experiences while you were here. I have shared your feedback with staff to ensure we handle... More 

Charlotte, North Carolina
1 review
3 of 5 stars Reviewed April 3, 2015

The good: The staff is great. Especially lady at front desk..very accommodating. The bad: 1parking sucks..do tight and truckers taking 3 to 4 spacing; Had to park across the street once. 2none of the floors are smoke free..I had a bad headache my last night there because my neighbor was smoking at 4am in his room...I could not call downstairs... More 

Was this review helpful? Yes
HJ16520, Public Relations Manager at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you for taking the time to do a review on our hotel. I will share your comments with our team so we can improve other guests experiences. More 

Point Pleasant
Level Contributor
148 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed March 17, 2015

On the way home from long vacation and arrived her about 11pm... what I did not know was that you can not check in after 11!! Just caught the nite clerk and she pointed that I was late but did let me in. In all fairness after looking at my confirmation I did see this was their rule...so pay attention.... More 

Was this review helpful? Yes 3
HJ16520, Public Relations Manager at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you for taking the time to do a review on our hotel. We know you have many options in the area and we thank you for choosing us, More 

Odessa
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 14, 2015

Close to work last weekend at Metroliner price was right and close to places to eat or cook and eat in room. Staff was friendly and very helpful. Ample parking for big truck tractors. for a extended stay hotel everything worked.

Was this review helpful? Yes 3
Liz M, General Manager at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you for taking the time to rate our hotel on TripAdvisor. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Liz Miller General Manager Suburban Extended Stay Charlotte... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 9, 2015

U did not like my stay. Bed was not as advertise, bed hard, pillow hard, bed small was not a queen size bed. Wanted to leave could not get a refund. Was not happy with this hotel. Will not recommend any to stay here

Was this review helpful? Yes 2
Liz M, General Manager at Suburban Extended Stay Hotel of Charlotte - WT Harris, responded to this review

Thank you so much for taking the time to write a review. We appreciate any and all feedback as this helps us to improve our service. We so take pride in our Hotel and keep as clean as we possibly can. I'm sorry that you thought the bed size would be different but it was reserved for a room with... More 

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