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TownePlace Suites by Marriott Charlotte Arrowood

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7805 Forest Point Blvd, Charlotte, NC 28217
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1 room 1 adult
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TownePlace Suites by Marriott Charlotte Arrowood
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109 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

First time in a TownePlace Suites for a long time Marriott customer. Very friendly and helpful staff with the usual breakfast buffet. Room is well equipped with two exceptions. The tv faces the couch and can't be turned toward the bed. The mattress is not up to Marriott standards. These are reasonable fixes that would help immensely.

Helpful?
Thank Toby G
Brooklyn, New York, United States
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After picking this hotel because of the proximity to the Airport, due to our early morning flight. We were extremely pleased with this hotel. Check in was quick and fast. The employees was friendly and courteous, our room was in a separate building, but clean and comfortable and easy to get to. We recommend this Hotel to anyone looking for... More 

Helpful?
Thank Latasha O
TPScltGM, General Manager at TownePlace Suites by Marriott Charlotte Arrowood, responded to this review

Thank you so much for your wonderful review! It was a pleasure having you here and we hope to see you again soon! More 

A TripAdvisor Member
4 of 5 stars Reviewed January 5, 2016 via mobile

Nice hotel and decent price. Was clean and maintained. The only issue I could find was thin walls, it wasn't terrible because kept to themselves but I can see if u had a very loud family next door it would be annoying. Other than that the stay was great, comfortable beds, nice tv, good internet, clean, and safe.

Helpful?
1 Thank A TripAdvisor Member
Brighton, MI
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 3, 2016

We had a great experience here. From a late night check in with David, to the young man sweeping the entrance way, to all the front desk staff, to the housekeepers and the staff working in the breakfast room, everyone was very friendly and helpful. We stayed a total of four nights and we will definitely be back. While it... More 

Helpful?
Thank MichiganMom167
TPScltGM, Manager at TownePlace Suites by Marriott Charlotte Arrowood, responded to this review

Thank you so much for your wonderful review! I was very pleased to hear how much you enjoyed your stay and the service that you received. I will be sure to share your wonderful feedback with all of our associates. We hope to see you again soon! More 

Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed January 2, 2016 via mobile

We stayed here for about 5 weeks for work. Really enjoyed staying here- the rooms are very clean, staff is accommodating and very nice, and there is a full kitchen, including an oven. Only complaints are 1)the very thin walls- you can hear everything your neighbors are saying without trying, and 2) the smallest microwave I've ever seen. Other than... More 

Helpful?
Thank Courtney T
TPScltGM, Manager at TownePlace Suites by Marriott Charlotte Arrowood, responded to this review

Thank you for your feedback regarding your recent stay! Also, thank you for the wonderful comments about our staff and room cleanliness. We work very hard to provide a quality guests experience. While it was a pleasure having you here for 5 weeks, we definitely see some room for improvement. Your feedback is integral to us improving our operations. We... More 

Connecticut
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 16, 2015

My wife and I stayed here for one evening when passing through the area. The staff were excellent - I wish all hotels were like this. Unfortunately, the hotel itself was not that great. The workout room was inadequate as well as the breakfast. The hallways and rooms have that "older" feeling to them and while things were clean, they... More 

Helpful?
Thank PatThaiMyFavorite
TPScltGM, General Manager at TownePlace Suites by Marriott Charlotte Arrowood, responded to this review

Thank you for taking the time to provide your feedback regarding your recent stay at TownePlace Suites Charlotte Arrowood. Our guest satisfaction is our number one priority and unfortunately we have fallen short of meeting your expectations. We do have a small gym on property, but also have a great partnership with one of the best and largest fitness centers... More 

Columbia, South Carolina
Level Contributor
138 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed December 2, 2015

This is an older TownePlace, but a nice little property. The lobby was clean and nice, check in staff and new GM were waiting when I entered and were super nice. The hotel is two buildings which is the old style TownePlace, but still a nice little hotel. Don't listen to the reviews that this isn't up to standard, because... More 

Helpful?
Thank SCNick1217
TPScltGM, General Manager at TownePlace Suites by Marriott Charlotte Arrowood, responded to this review

Thank you for the feedback on your recent stay. We were happy to hear that you enjoyed your stay, but definitely see room for improvement. We will be meeting with the hotel team to ensure that these were isolated issues that will be corrected moving forward. Thank you again and we hope to see you soon! More 

Columbus, Ohio
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 15, 2015

Have had great experiences with this chain before, so gave it a go on a recent trip. One night stay for a race about an hour south of Charlotte (Spartan Race-AROO!). We were promptly greeted and checked in by hotel staff in the "lobby," which is incredibly small and not so much a lobby as a counter with a desk.... More 

Helpful?
Thank Freddie S
TPScltGM, General Manager at TownePlace Suites by Marriott Charlotte Arrowood, responded to this review

Thank you so much for your feedback! I was very happy to hear that we were able to accommodate you on a busy morning with many people in the breakfast area. I do want to apologize for the size and age of the rooms. I hope that you enjoyed the Spartan Race and hope that you will continue to stay... More 

Hilton Head, South Carolina
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed October 21, 2015

We usually use Marriott hotels, but had never been to a TownePlace. Only needing one night, we decided to try this place out since the pictures looked half decent (we were in town for Scarowinds/Carowinds). The lobby is tiny, but the front desk staff were friendly. The rooms are outdated...the doors were brown (wooden, or fake wood, I don't remember),... More 

Helpful?
Thank truelw13mak
FFISJaxGM, General Manager at TownePlace Suites by Marriott Charlotte Arrowood, responded to this review

Dear truelw13mak, Thank you for your feedback regarding your stay here at TownePlace Suites Charlotte Arrowood. I want to sincerely apologize that our breakfast and our facilities did not meet your satisfaction. We do offer a small continental breakfast for our guests who choose not to utilize their kitchens. We want to apologize that you did not enjoy your overall... More 

Ormskirk, United Kingdom
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 15, 2015 via mobile

Me and my dad took this place after we left our previous motel, as it wasn't suitable and we were really impressed! We had a 2 bed suite with bathroom, large living area and kitchen, with so much space! Everywhere was very clean and well maintained, and the staff were incredibly helpful and friendly! We stayed in the building opposite... More 

Helpful?
Thank Kim F
TPScltGM, General Manager at TownePlace Suites by Marriott Charlotte Arrowood, responded to this review

Thank you so much for your wonderful review! We work very hard to deliver a great guest experience and we are happy to hear that you enjoyed your stay! We hope to see you again soon! More 

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